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Reviews of Suncloud Hotel

3 out of 5
Suncloud Hotel
287, Haeundaehaebyeon-ro, Haeundae-gu, Busan

Reviews

8.0

Very good

Rating 10 - Excellent. 130 out of 320 reviews" "
Rating 8 - Good. 99 out of 320 reviews" "
Rating 6 - Okay. 44 out of 320 reviews" "
Rating 4 - Poor. 24 out of 320 reviews" "
Rating 2 - Terrible. 23 out of 320 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gabriela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close by to tons of amazing spots and restaurants. Staff was helpful and attentive to our needs.
Stayed 3 nights in Apr 2024

8/10 Good

seung hee

Liked: Cleanliness, property conditions & facilities
Nice view , location is good for everything!
Stayed 2 nights in Mar 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Young Gyu

10/10 Excellent

Jason, San Marcos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good location next to beach and shops, and great view from our room of the skyline and beach.
Stayed 3 nights in Oct 2023
Response from 해운대 썬클라우드 호텔 on 29 Nov 2023
Hello, this is Haeundae Suncloud Hotel.Thank you for visiting our hotel.We are glad that you're satisfied with our hotel. If you come again next time, We will greet you with better service.Have a nice day today. Thank you.

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and comfortable
Stayed 5 nights in Oct 2023
Response from 해운대 썬클라우드 호텔 on 29 Nov 2023
Hello, this is Haeundae Suncloud Hotel.Thank you for visiting our hotel.We are glad that you're satisfied with our hotel. If you come again next time, We will greet you with better service.Have a nice day today. Thank you.

8/10 Good

Sieun

Stayed 1 night in Oct 2023
Response from 해운대 썬클라우드 호텔 on 29 Nov 2023
안녕하십니까, 해운대 썬클라우드 호텔입니다.먼저 저희 호텔을 찾아주셔서 진심으로 감사의 인사 전해 드립니다.썬클라우드 호텔을 이용하시는 동안 편안한 휴식이 되셨던 것 같아 뿌듯하고 기쁜 마음입니다. 다음 기회에 찾아주신다면, 더욱 쾌적한 객실과 고객님의 편의를 돕는 친절한 서비스로 여행에 만족감을 더해드리겠습니다. 다음에 다시 뵐 날에도 고객님의 편안한 일정을 위해 항상 노력하겠습니다.다시 만나 뵐 날을 기대하며,오늘도 좋은 하루 되시길 바라겠습니다. 감사합니다 :)

8/10 Good

Liz, APO AP

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The property is very close to the beach and has a lot of restaurants near by.
Stayed 3 nights in Sep 2023
Response from 썬클라우드 호텔 on 2 Oct 2023
Thank you! We are looking forward to offering you great service on your next stay:)

8/10 Good

KyuTae, Norwood

Stayed 2 nights in Jul 2023

2/10 Terrible

Christer

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
There was a fire in the building recently. The burn smell wasn’t bad in our room, but awful everywhere else in the hotel, in corridors and elevators. Horrible!
Stayed 2 nights in Jun 2023
Response from 썬클라우드 호텔 on 2 Oct 2023
We are very sorry for such an inconvenience caused. It is fortunate that your room wasn't badly affected by the burn smell. If you have any questions or concerns related to the fire incident, hotel policies, or safety measures, please feel free to ask, and we will do our best to assist you.

2/10 Terrible

Ben

Travelled with family
Disliked: Cleanliness, property conditions & facilities
THIS IS NOT A 3 STAR HOTEL. This is at best a 2 star hotel. And an uncomfortable one at that. The amenities all actually belong to the Sea Cloud Hotel (the elevator does also). The pool is not free, you get 2 tickets per day, which lets 2 of your family members go to the pool, and then you pay for the rest of them. You get 4 coffee cups and have to pay for more cups. You also have to pay for plates, bowls, chopsticks, silverware, and cooking utensils even though the room comes with a stove. The hotel itself is really inconvenient. There aren't any signs readily visible from the curb. not even my taxi driver knew where it was. He said "Go ask at Sea Cloud, it might be a mistake." You have to take te hidden elevator to the 4th floor, go past the desk for Sea Cloud to the other elevator, and then take that elevator to the 6th floor to check in to Sun Cloud. The room felt like a doctor's office. The lighting was cold, there's no decorations to speak of on the walls, no carpet. All of the places that looked like they'd be closet spaces to put your clothes were sealed shut. The shower had no pressure and was tiny. The floor was actually slippery. Even in bare feet. This hotel's plus side is that it's right by the busiest part of Haundae Beach. If you're into that, there are alot of touristy drinking and dining options nearby, complete with all the noise. You can easily go drink your sorrows away, but be careful not so slip on the floor when you get back to your room.
Stayed 3 nights in Jun 2023

10/10 Excellent

sung woo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

4/10 Poor

Phuay Hiong

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The tower was so small for shower
Stayed 4 nights in Apr 2023

8/10 Good

Cassandra

Travelled with family
Liked: Cleanliness, amenities
Location: Property was located within a 5-10min walk from Haeundae station, and a stone’s throw from the beach. Walkable to Mipo for the sky capsule. Plenty of dining options nearby Hotel: the hotel itself looked like it was in the middle of a renovation. Had to take at least two different lifts to reach the room. Room: overall spacious and clean, ocean view room came with a great view. Air conditioning was centrally controlled (cooling was only turned on between 9am-9pm). As a result the nights could be unbearably warm due to hot air coming out of the aircon vents. Only one pillow was provided, and we were told extra pillows could be rented at a cost which we found appalling

10/10 Excellent

Seok-Jin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
최고의 위치에 깨끗한 시설 그리고 너무나 친절한 직원과 서비스에 편안하게 묵고 갑니다. 다음에 또 올께요.
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Very comfortable and enjoyable stay. Good location. Transfer of lift might be a little troublesome but for me i felt ok.
Stayed 5 nights in Mar 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Hotel was on the cheaper end of spectrum. You get what you pay for. Little confusing because building contains 2 different hotels within 1 property. Mold/mildew under A/C and along ceilings throughout property. A/C is also turned off between 8pm and 8am, which they forgot to mention. Location itself was great, close to many dining options and the beach. subway was just over 5-7min walk away
Stayed 3 nights in Nov 2022
Response from 해운대 썬클라우드 호텔 on 25 Nov 2022
Hello, This is Suncloud Hotel. Thank you for staying at our hotel. And also we apologize for mold/mildew under A/C. We will communicate with the housekeeping team about this problem. Thank you and hope to see you again soon.

10/10 Excellent

Gina

Stayed 3 nights in Oct 2022
Response from 해운대 썬클라우드 호텔 on 20 Oct 2022
안녕하십니까, 해운대 썬클라우드 호텔입니다. 고객님께서 저희 썬클라우드 호텔을 이용하시는 동안 큰 불편함 없이 편안한 시간을 보낸 거 같아 기쁜 마음입니다. 다음에 다시 찾아 주실 때는 더욱 친절한 서비스와 정비된 객실로 고객님께 보다 더 큰 만족도를 드리기 위해 항상 노력하는 썬클라우드 호텔이 되겠습니다. 다시 뵐 날을 기대하며, 오늘도 행복하시길 바랍니다. 감사합니다 :)

4/10 Poor

Cyara

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The place is a bit run down and the cleaning could be so much better. The heating and a/c is centralized and it gets really hot at night. We were sweating in our sleep.
Stayed 2 nights in Oct 2022
Response from Haeundae Suncloud Hotel on 20 Oct 2022
Hello, This is Suncloud Hotel. I'm sorry for making you feel uncomfortable using our hotel. These days, because of change of seasons, a centralized heating system is being used. I'd appreciate it if you could understand. If you visit our hotel next time, we will welcome you with better service.

8/10 Good

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confusing to find
There is no outside signage where the hotel is. The Sun Cloud is in the same building as The Sea Cloud. In order to find the lobby, you have to go to the 4th floor, which is for the Sea Cloud, then go to the 6th floor for the Sun Cloud Lobby.
Stayed 1 night in Oct 2022
Response from 호텔 관리진 on 15 Oct 2022
Hello, this is Haeundae Suncloud Hotel. First of all, thank you for visiting our hotel and leaving a valuable review. I'm also sorry that I left you regret in terms of facilities. As for the hotel signboards, we are working on designing them with a renewed design.When you come back next time, we will try our best to greet you with an improved appearance. I hope you are happy today. Thank you.

10/10 Excellent

Kathryn L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Felicia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean.
Stayed 2 nights in May 2022
Response from 해운대 썬클라우드 호텔 on 16 May 2022
Hello, this is Haeundae Suncloud Hotel. First of all, we would like to thank you for visiting our hotel and thank you for your valuable review. It seems that you were satisfied with your itinerary at Suncloud Hotel, so I am happy and proud. If you visit us at the next opportunity, we will add more satisfaction to your trip with more comfortable rooms and friendly service that helps customers' convenience. Thank you for your precious review. Have a nice day today. see you next time. :)

8/10 Good

SANG HYUN

Travelled with family
Liked: Cleanliness, room comfort
staff was super kind and the location was the best in haeundae
Stayed 1 night in Mar 2022
Response from 해운대 썬클라우드 호텔 on 29 Mar 2022
안녕하세요. 해운대 썬클라우드 호텔입니다. 먼저, 저희 호텔을 이용해주셔서 감사드립니다. 썬클라우드에서 지내신 일정이 만족스러우신 것에 직원 모두가 뿌듯한 마음입니다. 저희 호텔의 위치 부분은 많은 고객님들이 만족해주시는 부분입니다. 앞으로도 변함없는 친절과 서비스로 고객님을 맞이하도록 하겠습니다. 다음에 또 뵐 날이 있기를 바랍니다. 오늘 하루도 좋은하루 되세요. 감사합니다.

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and accommodating! We had a great view of Haeundae Beach from our room and there was so much to see and do within walking distance of the hotel. The beds were very comfortable and having a full kitchen was a nice plus!
Stayed 1 night in Aug 2021
Response from 해운대 썬클라우드 호텔 on 26 Aug 2021
Thank you very much for visiting Haeundae Suncloud Hotel. We are very happy that you had a pleasant trip. If you visit us next time, we will serve you with friendly service. thank you.

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pleca
Staff was very friendly and helpful. Really clean, good location.
Stayed 2 nights in Jun 2020
Response from suncloud Kim Min on 15 Jul 2020
This is Haeundae Sun Cloud Hotel. Thanks to your valuable reviews, we will become a Suncloud hotel that will continue to evolve further. Thank you.

8/10 Good

Huy

Stayed 2 nights in Jun 2020

4/10 Poor

YOUNGJUN

Stayed 1 night in Jun 2020
Response from 해운대 썬클라우드 호텔 on 29 Nov 2023
안녕하십니까, 해운대 썬클라우드 호텔입니다.먼저 저희 호텔을 찾아주셔서 진심으로 감사의 인사 전해 드립니다.썬클라우드 호텔을 이용하시는 동안 편안한 휴식이 되셨던 것 같아 뿌듯하고 기쁜 마음입니다. 다음 기회에 찾아주신다면, 더욱 쾌적한 객실과 고객님의 편의를 돕는 친절한 서비스로 여행에 만족감을 더해드리겠습니다. 다음에 다시 뵐 날에도 고객님의 편안한 일정을 위해 항상 노력하겠습니다.다시 만나 뵐 날을 기대하며,오늘도 좋은 하루 되시길 바라겠습니다. 감사합니다 :)

8/10 Good

REGINALD

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was an overall great experience, friendly staff
Stayed 2 nights in May 2020
Response from suncloud Kim Min on 15 Jul 2020
Thank you very much for visiting Haeundae suncloud hotel. We will continue to make efforts to ensure the customer's satisfactory use of the hotel. Thank you.

10/10 Excellent

BOK HONG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2019
Response from Front on 22 Nov 2019
안녕하세요 고객님 썬클라우드 호텔입니다. 먼저 저희 호텔을 이용해 주시고 고객님의 소중한 이용후기에 감사의 인사 전합니다. 앞으로도 고객님들이 편히 쉴수 있도록 정진하는 호텔이 되도록 하겠습니다. 이용해 주셔서 감사합니다.

8/10 Good

seyoung

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel located in SeaCloud Hotel. It is very confusing when I arrived nearby. And the service so bad.
Stayed 1 night in Jul 2019
Response from Front on 11 Jul 2019
Hello, this is Sun Cloud Hotel. I am sincerely sorry for the inconvenience of using the hotel. I'll do my best when I visit you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a nice ocean view room very close to the beach.
Stayed 1 night in Jul 2019
Response from Front on 9 Jul 2019
Thank you for using our hotel. I'll do my best when I visit you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Front on 9 Jul 2019
안녕하세요 썬클라우드 호텔입니다. 이용해 주셔서 감사합니다.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Front on 7 Jun 2019
Thank you for using our hotel. I'll do my best when I visit you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location and beds with excellent seanery
Stayed 1 night in May 2019
Response from Front on 1 Jun 2019
Thank you for visiting our hotel. I'll do my best when I visit you again.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Not really good
Stayed 1 night in Apr 2019
Response from 프론트 on 13 Jun 2019
안녕하세요 썬 클라우드 호텔입니다 다음에 재방문해 주신다면 정성을 다해 모시겠습니다.

6/10 Okay

MAKI

Stayed 3 nights in Apr 2024

10/10 Excellent

REI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
部屋からの眺めもよく清掃も綺麗でとても楽しい旅行となりました！ 個人的に気になった点は、スリッパが使い捨てではない布だったので、気になる方は持ち込みで使い捨てのスリッパを持ってくることをお勧めします。 他の方の口コミで、タオルが小さいとありましたが、フェイスタオルサイズが1人2枚用意されていたので個人的には十分でした。また、フロントまでのアクセス方法は入り口が分かりにくいのはありましたが、seacloud hotelのフロントと隣接されているのでそれに沿っていけば分かりやすかったです。
Stayed 3 nights in Mar 2024

6/10 Okay

JONGBEOM

Travelled with family
Disliked: Property conditions & facilities
엘레베이터를 이용하는게 너무 불편하고 주차장도 청결하지 못함
Stayed 1 night in Feb 2024

10/10 Excellent

Subeen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
전체적으로 만족스러운 호텔
뷰가 매우 만족스럽고 위치가 좋아서 해운대 바닷가도 가깝고 음식점들도 매우 가까워요 ㅎㅎ 잠만 자기에는 매우 좋은 호텔!
Stayed 1 night in Feb 2024

10/10 Excellent

Moonsoo, Guro

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
이 복잡한 지역에서 이 정도 가격에 주차까지 편리한 호텔 찾기 어려운데 아주 만족합니다. 단, 밤에 실내 온도가 21도 정도로 고정되는 것 같아서 그 부분이 옥의 티인 듯.
Stayed 1 night in Feb 2024

10/10 Excellent

JungWoon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Weyoung

Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
위치도 좋고 전망이 훌륭합니다.
Stayed 2 nights in Feb 2024

8/10 Good

sang hyeon

Stayed 1 night in Jan 2024

8/10 Good

sejun

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

YOO BEOM

Stayed 2 nights in Jan 2024

10/10 Excellent

??

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024

10/10 Excellent

GYUSEON

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

ILGU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jaeho

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023