Lubbock Hotel Guide - Cactus Theater hotels in Lubbock, United States of America.

"Wonderful hotel!"

"There were ice machines on every floor however, none of them worked. There were no signs on the machines indicating they were out-of-order. When we checked in we were not informed about this. We had to get ice at the bar. The paint around doors was chipped. The bar and restaurant decor was outdated. The managers reception was a nice touch. Overall, the hotel was a good value for the price."

"The hotel was fine for what we needed but it's older and need of repairs. The elevator was down when we arrived so we had to carry quite a bit of luggage upstairs. They took the sign down the second day but it was still acting sketchy. The dishwasher in our room had a "Do Not Use" sign. One of the pillowcases had a orange stain on it. I think it was clean, just stained but we didn't use it just in case. The bathroom floor was warped so the door didn't open all the way but we were able to work around it. Overall, the hotel was fine for just being there two days but I'm not sure I would want to stay longer."

"overpriced for a rundown hotel"

"Lubbock Texas and DoubleTree were never two words I would’ve put together. I came back to Lubbock for an event and while searching hotels found there was a DoubleTree on Ave Q. Being a retired public servant in that community I knew from past experience it wasn’t a desirable location, but was pleasantly surprised to see the area and changed heavily and was quite pleasant. Scott at the front seat was professional and kind. Check in was seamless and accommodations were mostly great. The bathrooms and showers are small so if you are a person of size you may consider an ADA room if available for toilet and shower comfort. I had an issue with the power outlets in my room and was promptly moved to another room that was in working order. Claraboya Scratch Kitchen was amazing. Slightly pricey, but would definitely eat there again. Bar staff were excellent. My only complaint is regarding beds. The bed was hard. Comfort and adequate sleep were lacking in otherwise what I would call a wonderful stay. Improved beds with a pillow top or even a a better quality mattress would make this a 5 star stay in my book. From a former Lubbock resident I would stay again. Just need that better bed. "

"It was in a great location, the gym was nice, the breakfast was good, but all in all it was average to the Hampton inn or Holiday inn Express I typically go to. "

"This property deserves ZERO stars, but that’s not an option. The first room reeked of smoke, the second reeked of urine. The bathtubs and sinks were dirty, the hairdryer had black oil on the handle and didn’t work, there were exposed wires, literal dirt and pet hair all over the floor and furniture. Every front door to the rooms looked like multiple break-in attempts had occurred. Here’s the best part, the manager immediately accepted that the place was disgusting and told me he did not charge me and to follow-up with Expedia. He printed an invoice showing $0 balance. That invoice was a scam, even printed with a future date to make it look like I stayed longer than the 10 minutes it took me to determine the place was disgusting. Expedia is saying the property did not refund me, and there is nothing they can do. This property is a complete scam. DO NOT pay for a room here!!! "

"Visiting Family"

"Clean nice comfortable rooms"