Reception
Check availability

Reviews of Apartamentos Neptuno

3 out of 5
Apartamentos Neptuno
c/ Sant Josep, 84, Calella

Reviews

7.8

Good

Rating 10 - Excellent. 10 out of 47 reviews" "
Rating 8 - Good. 25 out of 47 reviews" "
Rating 6 - Okay. 8 out of 47 reviews" "
Rating 4 - Poor. 4 out of 47 reviews" "
Rating 2 - Terrible. 0 out of 47 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

8.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Thelma

Travelled with group
Liked: Staff & service
Stayed 8 nights in Jun 2023
Response from Marina Pinna - Booking department on 20 Jun 2023
Dear Thelma,Thank you for sharing your experience on Expedia.We hope that you will visit us i another time.Kind regardsTeam Neptuno

4/10 Poor

Verified traveller

Disliked: Staff & service
I needed to cancel this booking, communication with hotel and hotels.com was awful and resulted in me not receiving a refund
Stayed 5 nights in Jun 2021
Response from Neptuno Team on 13 Jan 2022
Dear Customer, I can't see what your reservation was in order to give you a correct answer. Unfortunately the Hotel cannot do anything about it. Cancellations have to be processed by Clients with the Agencies with which they contract the reservations. We can accept without cost or modify the dates, but if your Agency does not contact us we can do nothing. I'm sorry about what happened.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice small resort close to the beach. Too many smokers next to kids pool area.
Stayed 1 night in Aug 2019
Response from La recepción on 2 Oct 2019
Muchas gracias por su puntuación, esperamos volverlo a ver pronto.

8/10 Good

Anna, Devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
We checked in late due to flight delay but all went smoothly. We stayed in a apartment so didn’t use any facilities in the hotel but had a look around and seemed exactly as the photos showed. Close to beach, train, bus stop, shops & restaurants. We were told to keep our kitchen clean & to empty rubbish which was fine, only disappointing thing was after we’d had a day in Barcelona we came back to unmade beds which wasn’t an issue just unexpected. On checkout they check your room before you vacate the premises and my credit card details were destroyed in front of me.
Stayed 3 nights in Apr 2018
Response from Hotel Neptuno & Apartaments. on 24 Apr 2018
Dear Anna, we thank you for choosing our hotel for your holiday and for the time you spent to share your personal impression of your stay at our appartments. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We hope to see you again very soon. The reservation manager.

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price for time of year
Although out of season we had a great time.Flight and apartment for £100 each for 4 days BARGAIN

6/10 Okay

Genevieve

Disliked: Property conditions & facilities, room comfort

8/10 Good

Robert, Cannes

Liked: Staff & service
Great location
Great location for beach and shops perfect for a family

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel for our family
We had a pleasant stay at Neptuno. The area was lovely and very accessible to the beach and walking avenues along the beach. Shopping and restaurants are nearby. We felt safe during our visit and the hotel staff were very accommodating. Our one issue was the poor internet access. Normally this wouldn't be an issue but we needed it for planning our trip and the Wifi was poor even though they have numerous hotspots.

8/10 Good

steve, yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Town centre hotel
Excellent position great staff can be very noisy gets a lot of foriegn teenagers really rowdy at night in september

10/10 Excellent

family, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent stay
Lovely hotel in a great spot. Breakfast good, we ate there twice in the evenings and both times we enjoyed it. We had a two bedroom apartment which was lovely and clean but slight criticism would be no drawers in bedrooms and no mirrors. Only mirror was in bathroom which was a nuisance when getting ready to go out in the evenings. Would definitely stay there again though and thoroughly enjoyed our stay

8/10 Good

Patrick

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is mooi ingericht, zwembaden zijn klein maar comfortabel (3 stuks buiten en 1 in spa) en personeel is heel erg vriendelijk. Ontbijt is zeer uitgebreid en goed. We zaten in twee verschillende appartementen. Die haalden het 4 sterren niveau niet (wel groot en schoon, maar niet modern en achterstallig onderhoud, vooral wat betreft de badkamers), maar daar was de prijs ook naar. Overall great value for money! Er zijn maar weinig parkeerplaatsen in de garage beschikbaar, dus vroeg reserveren!
Stayed 5 nights in Aug 2022
Response from Andrea on 18 Aug 2022
Beste Patrick, Hartelijk dank voor uw beoordeling, wij informeren u dat de appartementen niet de categorie van vier sterren hebben maar het hotel. Wij hopen dat u ons spoedig weer zult bezoeken. Team Neptuno

8/10 Good

Barbara

Travelled with family
Liked: Staff & service
En famille
Très bien situé au centre de Calella, mais du coup un peu bruyant. L’appartement un peu vieillissant et dommage rien pour pendre le linge sur le petit balcon. Une partie de l’hôtel est neuve, certains appartements le sont aussi mais pas tous. Globalement nous avons tout de même passé un bon séjour. Le petit-déjeuner et déjeuner buffet sont très bien.
Stayed 4 nights in Aug 2022
Response from Andrea on 9 Aug 2022
Cher client, nous vous remercions pour votre avis via Expedia. Nous communiquerons votre évaluation au reste de l'équipe. Nous espérons que vous nous rendrez visite à nouveau bientôt! Équipe Neptune

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from Team Neptuno on 3 May 2022
Estimado Cliente, Agradecemos su puntuación y esperamos verle pronto. Atentamente. Team Neptuno Dear Client, Thank you for sharing your opinion. We would like to see you soon. Kind regards. Team Neptuno

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
En dépit de tout ce qui est écrit partout,y compris dans l appart, aucun service à l arrière saison. Je n ai rien retrouver des images qui m avaient convaincu. Très décevant.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Geluidsoverlast bij verblijf
Het appartement was basic en in orde. We zaten aan het eind van het seizoen. Een dag van te voren kregen we een mail dat alle faciliteiten gesloten waren. Geen zwembad, geen ontbijt. Jammer. Een eerder bericht was fijn geweest omdat we dan nog om hadden kunnen zien naar een ander appartement. Op maandagmorgen begonnen er renovatie werkzaamheden aan het hotel. Er werd een gat in het dak en in een aantal muren gezaagd, geboord en gebeiteld. Dit heeft de hele week aangehouden. Niet wat we hadden verwacht. Onaangekondigd. Hadden we dit geweten dan waren we hier niet naar toe gegaan. Wakker worden door werkzaamheden is niet fijn. Je komt in ons geval voor rust. Deze was ver te zoeken.
Stayed 7 nights in Oct 2019

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio
Stayed 1 night in Sep 2019
Response from La recepción on 2 Oct 2019
Muchas gracias por su puntuación, esperamos volverle a ver pronto.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from La recepción. on 2 Oct 2019
Muchas gracias por su puntuación, esperamos volverlo a ver pronto.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from La recepción on 2 Oct 2019
Muchas gracias por su puntuación, esperamos volverlo a ver pronto.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Établissement très bien placé, personnel très sympa. De nombreuses possibilités au sein de l hotel, piscine, solarium.... Petit déjeuner au top.
Stayed 4 nights in Aug 2019
Response from La réception on 2 Oct 2019
Merci beaucoup pour votre score, nous espérons vous revoir bientôt.

10/10 Excellent

maria antonieta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien
Stayed 2 nights in Aug 2019
Response from La recepción on 2 Oct 2019
Muchas gracias por su puntuación, esperamos volverla a ver pronto.

8/10 Good

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartamento equipado al completo. Cercanía a la playa y zona comercial. En negativo solo decir que había apartamentos de gente joven y hacían ruido, es recomendable para ir en familia pero hay también gente joven que los reserva.
Stayed 5 nights in Jul 2019
Response from Marina Pinna on 6 Aug 2019
Estimada Señora Silvia, Gracias por haber estado en nuestros Apartamentos y por haber compartido su experiencia. Nos complace saber que le ha gustado su Apartamento y lamentamos que no hubiera la tranquilidad deseada. Esperamos verla en otra ocasión. Saludos cordiales. Marina Pinna Booking department

6/10 Okay

Kari, Oulu

Stayed 3 nights in Jun 2019

4/10 Poor

Darwiche

Disliked: Cleanliness, room comfort
Stayed 5 nights in Apr 2019

10/10 Excellent

Arie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prima verblijf ook met 3 volwassenen
Ruim en schoon appartement waar we met 3 volw voldoende ruimte hadden. Snelle intake service van behulpzame mensen.
Stayed 3 nights in Feb 2019
Response from Marina on 5 Mar 2019
Dear Arie, Thank you for sharing your experience. We are pleased to know that your stay was pleasant. We hope to see you on another occasion. Best Regards! Marina Pinna Booking department

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vi hadde en leilighet med separat soverom. Veldig behagelig, god plass for to personer. Godt utstyrt leilighet med blant annet strykebrett og tørkestativ. Rolig. Rett ved gate med spisesteder og butikker, men ikke de typiske souvenirbutikkene som vi fant flere av et annet sted i byen der det var flere hoteller. Meget fornøyd med beliggenheten.
Stayed 5 nights in Oct 2018
Response from Reservation Manager on 31 Oct 2018
Dear Anonymous, we thank you for choosing our hotel for your holiday and for the time you spent to share your personal impression of your stay at our appartments. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We hope to see you again very soon. The reservation manager.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Olimme huoneistohotellin puolella. Suihkuun ei voinut kunnolla mennä kolmeen päivään-suihkuvesi tuli eteisen puolelle. Jouduimme kaksi kertaa sanomaan että korjaisivat vian. Huoneesta kuuluivat kaikki äänet todella hyvin läpi-roskiksia ei tyhjennetty eikä neuvottu mihin ne voi tyhjentää. Hyvällä paikalla keskustan/rannan yhteydessä hotelli oli.
Stayed 7 nights in Jun 2018
Response from Hotel reception on 13 Jul 2018
Beste gast, wij vinden het jammer om te horen dat uw verblijf niet goed is bevallen. Wij doen er alles aan om u de volgende keer een betere ervaring te bieden mocht u besluiten terug te komen. Uw review helpt ons bij deze verbeteringen, waarvoor dank. Met vriendelijke groet

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Bei Regen nicht geeignet, dann steht das Zimmer unter Wasser. Küche + Bad gut ausgestattet.
Stayed 6 nights in Jun 2018
Response from Hotel reception on 15 Jul 2018
Lieber Kunde, wir entschuldigen uns für Ihre Unannehmlichkeiten und hoffen, sie so schnell wie möglich zu lösen. Mit freundlichen Grüßen, Hotel und seinem Team.

8/10 Good

Igor, Hamm

Liked: Cleanliness, staff & service
Günstiges Hotel das hält was es verspricht
Nach schnellem Einchecken mit sehr kompetentem Personal und guten Erläuterungen in mehreren Sprachen kamen wir in die Appartments. Sie waren groß genug und sehr sauber und hygienisch. Das Bad war modern und in der Küche fand man alle nötigen Utensilien. Bis auf Spülmittel mussten wir nichts für unseren 1-wöchigen Aufenthalt besorgen. Die Lage des Hotels ist ideal, es wird nachts ruhig aber man ist nicht zu weit weg vom Geschehen. Alles in Allem für den Preis Super und schwer zu toppen.
Stayed 7 nights in May 2018
Response from Hotel reception on 14 Jul 2018
Lieber Kunde, wir sind sehr dankbar für die guten Kommentare über Ihren Aufenthalt und wir hoffen, Sie bald wieder zu sehen. Mit freundlichen Grüßen, Hotel und seinem Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appartement propre et suffisament équipé pour passer quelqur jours ....le petit plus c les commerces et la plage a cote!!
Stayed 3 nights in May 2018
Response from Hotel reception on 13 Jul 2018
Cher client, nous vous remercions de vos commentaires constructifs au sujet de votre séjour, nous espérons bien vous revoir prochainement. Cordialment, La Directrice de l’hotel.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exellent
Très Spacieux et Super Equipé et Exellent Etat
Stayed 5 nights in Oct 2017
Response from Hotel Neptuno & Apartaments on 28 May 2018
Chère Patricia, Merci beaucoup pour le temps que vous avez consacré à partager vos impressions personnelles sur votre séjour au sein de notre Appartements Neptuno. Nous accueillons toujours de bon gré les commentaires de nos clients car ceux-ci nous permettent d'améliorer constamment les expériences que nous delivrons. Cordialment, La Directrice de l’hotel

6/10 Okay

Verified traveller

Chambre à éviter, car on dort mal à cause du bruit
Chambre qui donne sur la rue. Trop de bruit de jour comme de nuit

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Appart hotel Calella.
Séjour agréable la chambre était très confortable et spacieuse en centre ville. la coin cuisine convivial. Une très jolie terrasse aménagée, en toiture, avec vue imprenable sur la ville et le paysage alentour. Spa dans la chambre;

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Laetitia, la rochelle

Liked: Cleanliness, property conditions & facilities, room comfort
Satisfaisant
Nous avons séjourné 4 nuits à l'apparthotel. l'appartement était très propre. Draps et serviettes fournis. Les serviettes ont étaient changés le 2e jour et les poubelles vidées.La salle de bain possédait une baignoire balneo. La literie était convenable.l'immeuble est assez bruyant, mal insonorisé. Petite déception concernant le personnel qui ne parlait pas bien français, nous avons eu quelques difficultés pour se comprendre.

8/10 Good

jean-yves, Saint crepin

Liked: Cleanliness, property conditions & facilities, room comfort
Calella.
Citue en plein quartier historique, hôtel tres bien place. Mais ne pas oublier que la réception ferme à 18h.

8/10 Good

Mauro, Torino

Liked: Cleanliness, staff & service, room comfort
Residence nel centro storico comodo al mare
La struttura è molto confortevole dotata di tutto il necessario per un buon soggiorno, è situata nel centro storico con isola pedonale, comodo accesso al mare (classici 5 min a piedi). Unica nota negativa gli altri utenti del residence: abbiamo avuto come vicini un gruppo di giovani ragazzi olandesi che rientravano all'alba dopo una notte di eccessi che svegliava tutto il vicinato.

8/10 Good

louise

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Verified traveller

Liked: Staff & service
angenehmes Appartementhotel
großzügiges Appartement mit Klimaanlage, die Zimmerausstattung ist ausreichend, sehr nettes und hilfsbereites Personal, zwei tolle Swimmingpools, Tiefgaragenplatz verfügbar

4/10 Poor

ben, alés

Disliked: Room comfort
apart hotel pour 4 personne canaper trés mal dormi
personnelle très aimable, lit canapé pas confortable .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tres bon sejour.
appartement conforme aux photos.propre et tres bien situé.notre sejour au mois de decembre a ete tres agreable.les personnes qui nous acceuillent sont tres sympathique. parking souterain tres pratique, sous l'appartement.

6/10 Okay

Narve K, Fredrikstad

Disliked: Staff & service, property conditions & facilities, room comfort
Greit nok
En del ungdommer som fester utover natten. Hotellet sier at det skal være stille etter midnatt, men de overholder ikke reglene. Dårlig utstyrt leilighet. Renhold en gang pr uke. Måtte be om Nye håndklær selv om de sier at dette byttes 3xuken. Ustabil internetttilgang. Bassenget engner seg kun til bruk for mindre barn. ligger midt I spiseområdet. Finner du alternativer, så styr unna. Det star I annonsen at det er safe på rommene. det er riktig, men for å få låsen må du betale 8€/dag. Jeg skal ikke tilbake

6/10 Okay

Perez, Suisse

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Pendant notre séjour la climatisation est tombé en panne et il n'a pas été répare, résulta 7 jours sans clim avec un température extérieur de 30 34 degré , merci le service technique de l'hôtel

10/10 Excellent

seba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Room comfort

8/10 Good

gitte sehested

Liked: Cleanliness, staff & service, property conditions & facilities
bare iorden
godt-billigt centralt beliggende hotel, og utrolig venligt og imødekomne personale.Vi boede i familieværelse hvor sovesofaen godt kunne trænge til en udskiftning.ellers er alt kun positivt

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort