On the beach, white sand, sun-loungers, beach umbrellas
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Reviews of Hotel AR Roca Esmeralda & Spa

3 out of 5
Hotel AR Roca Esmeralda & Spa
Carrer Ponent, 1, Calpe, Alicante

Reviews

8.0

Very good

Rating 10 - Excellent. 35 out of 106 reviews" "
Rating 8 - Good. 46 out of 106 reviews" "
Rating 6 - Okay. 9 out of 106 reviews" "
Rating 4 - Poor. 14 out of 106 reviews" "
Rating 2 - Terrible. 2 out of 106 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Stayed 1 night in Oct 2023

8/10 Good

Michaela

Stayed 4 nights in Aug 2022

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

10/10 Excellent

Lina Marcela

Stayed 3 nights in May 2022

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Beautiful hotel staff and facilities excellent great location 1 minute walk to beach 5 mins from shops and restaurants.
Stayed 1 night in Dec 2021
Response from Customer Service on 21 Dec 2021
Dear Antony, Thank you so much for your excellent review. We are very proud that you loved our facilities and that you enjoyed the Calpe beach. Hope see you again soon!

10/10 Excellent

Havelock

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always good always nice.
This was the third time we have stayed at the Esmeralda and for good reasons. Our room was spotlessly clean and done every day. The staff on reception were always courteous and helpful, particularly Alicia who helped us to do our Passenger Locator Forms and printed them. Breakfast and Dinner in the dining room had a very large choice of food and friendly staff too. We look forward to our next visit.
Stayed 9 nights in Nov 2021
Response from Guest Service on 9 Dec 2021
Dear Guest, Thank you so much for your excellent review and your loyalty. It has been a pleasure to make you happy during your stay in Calpe. See you next time!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely stay couldnt have asked for more
Stayed 2 nights in Sep 2021
Response from Atención al Cliente on 23 Sept 2021
Dear Anthony, Thank you for your review. We are very happy that you had a perfect stay with us in Calpe. Hope see you soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Amenities
Disliked: Staff & service
Location was ok. Reception insisted that I produce the reservation email. I said I have prepaid for the room, but they insisted. Room was outdated and not very clean. Not a special breakfast, lacks quality.
Stayed 1 night in Dec 2019

4/10 Poor

Valter

Disliked: Staff & service
Don't have too high expectations
The hotel is very well situated, The staff although young aren't very service minded. The room was nice but it needs a touch of style. The brown 70's furniture is a no no! Horrible! Otherwise if you can breath in, it's just OK!!
Stayed 1 night in Aug 2019

8/10 Good

Anthony

Liked: Cleanliness, staff & service, room comfort
Great family venue
Very family friendly accommodation, the facilities are a little aged
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and very friendly staff. Good location and the breakfast is very good.
Stayed 7 nights in Jun 2019

8/10 Good

Havelock

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel shame about the lack of UK TV.
We stayed at the Roca Esmeralda for two weeks and particularly asked for a room on the west side when we booked. The man on reception said they had not been informed of our request and allocated us a room on the east side, which I refused to accept. He then said that the hotel was full and no other rooms were available, but I refused to accept the allocated room. Then amazingly when he checked his computer, suddenly a room on the west side was available, and it was a nice room on the 8th floor with a small bedroom and separate lounge with settee and TV, and a double wardrobe in each room, plus a large terrace with sea view. The bathroom was spotlessly clean if a little outdated, but the shower and everything worked fine. The buffet breakfasts were fantastic with everything you could want, and dinner or lunch was similarly profuse with a huge choice of salads, hot food and desserts. The hotel is practically on the beach with a lovely long promenade and lots of shops and bars/restaurants. The hotel is really lovely and the staff are friendly and helpful. However, if you are a Corrie or Eastenders fan and cannot survive without your soaps, the Roca Esmeralda is NOT for you. as there are almost no British TV channels. Lots of channels in German but few Germans staying there, only one UK channel but lots of us Brits there. Work that one out!! We enquired at reception of the helpful English lady who promised to report the matter to the manager, but of course nothing happened.
Stayed 14 nights in May 2019

8/10 Good

BRIAN

Liked: Cleanliness, staff & service, room comfort
July 2018
They put us on 9th floor when we had requested 2nd or 3rd so had to move for 2nd night onwards. But they were extremely busy so accept they were trying to accommodate all customers' wishes. We have been staying at Esmeralda for many years but notice that some of the bedroom furniture is beginning to look tired and needs replacing. Other than that everything was fine - clean & tidy, friendly & helpful staff, good breakfast selection (can't speak for other meals as only there for b&b). We'll be back.
Stayed 7 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A location to die for
Situated on the Levante Beach promenade in Calpe, this hotel has a perfect location. Our room was comfortable and spacious with a nice sea and mountain view, and the good size balcony caught the afternoon sun. Strangely, there is only a reading light on one side of the bed! The bathroom was clean but very dated with a mushroom coloured suite, and as is usual in Spain, not enough lights. However it was spotlessly clean and maintained that way by the room maid, and the shower worked well with plenty of power. The toilet lid had a habit of detaching itself but the maid repaired it every time. Buffet breakfast in the large bright dining room was very comprehensive including a variety of cooked and cold food, with different breads for toasting and warm croissants. Dinner at night, also buffet, varied daily with always a choice of different meats and fish, plus soup and a huge selection of different salads. The desert selection was also quite large with about 10 different choices. A microwave oven is provided so you can have really hot food. Lunch can be taken instead of dinner if you book on a half board basis.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy guest
Very comfortable stay. Played at 2 nearby golf courses. weather was excellent for time of year, quite warm in afternoons. Food buffet was good.I came by car, and paid extra for private car-park No problems. Very close to beach.
Stayed 6 nights in Feb 2018

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money hotel.
Great location and the room was very clean and comfortable with a side sea view and spacious terrace . The food in the restaurant was basic but tasty and excellent value for money. We used tha spa and had two treatments and it was the best back and leg message we had ever had. We would definitely return to this hotel and certainly recommend to others.
Stayed 1 night in Oct 2017
Good afternoon Mr. Paul, We are fully pleased to know that your accomodation was very good. We hope the next time in the Spa with the massage will be the same of reconfortable for you. We hope to see you as soon as posible. Kind regards,

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2017

6/10 Okay

philip, Newport, Wales

Disliked: Cleanliness, property conditions & facilities
In need of some tlc
Booked 2 rooms and specifically asked for 1 with shower, 1 with bath, which we were assured would be provided. Ended up with 2 disabled rooms, no bath in either. Hotel in general need of a facelift and refurbishment. Saving grace was quality and variety of food.

8/10 Good

Robert

Liked: Staff & service
Stayed 7 nights in Apr 2024

6/10 Okay

Rosana

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023

8/10 Good

Luis

Stayed 1 night in Dec 2023

8/10 Good

Maria rosario

Liked: Cleanliness, staff & service
El trato excelente, las habitaciones muy espaciosas y cómodas
Stayed 2 nights in Nov 2023

10/10 Excellent

ROSA ANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELENTE
Stayed 2 nights in Nov 2023

8/10 Good

Nils Henrik

Stayed 1 night in Sep 2023

8/10 Good

René

Stayed 15 nights in Sep 2023

8/10 Good

DIEGO PRADAS

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen servicio y ubicación.
Se cumplieron las expectativas de tranquilidad, buena atención del personal y gran servicio de cocina. Lo recomiendo.
Stayed 2 nights in Oct 2023

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Utmerket på alle måter
Stayed 4 nights in Oct 2023

10/10 Excellent

Juliana

Stayed 4 nights in Jul 2023

8/10 Good

Fernando

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amplitud de habitaciones. Faltó cama matrimonio, ya que me pusieron cama doble.
Stayed 2 nights in Oct 2022

8/10 Good

Eva

Travelled with family
Liked: Cleanliness, staff & service, amenities
Servicio
Stayed 6 nights in Jul 2022
Response from Guest Service on 18 Jul 2022
Estimada Eva, Muchas gracias por tu reseña. Nos alegra que nuestro servicio haya cumplido con tus expectativas. ¡Te esperamos en la próxima ocasión!

8/10 Good

Eva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación es excepcional, las piscinas exteriores y cubierta, el gym y el spa muy bien. Las habitaciones son muy amplias y cómodas; quizá podrían beneficiarse de una reforma estética.
Stayed 2 nights in Jun 2022
Response from Guest Service on 10 Jun 2022
Estimada Eva, Muchas gracias por tu reseña, ¡qué bien que vayamos por el buen camino! Ha sido un placer acompañarte durante tu estancia junto al mar. ¡Te esperamos en tu próxima escapada!

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me encanto la estancia personal muy amable
Stayed 4 nights in May 2022

8/10 Good

Torbjörn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

Martin

Stayed 7 nights in May 2022

10/10 Excellent

Miguel

Stayed 2 nights in Apr 2022

8/10 Good

Tova

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to nice beach
Good location close to nice beach. A bit to walk to city center but taxi easy to get. Ok buffet breakfast.
Stayed 1 night in Apr 2022

10/10 Excellent

Anita Einset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint hotell like ved den ene strandpromenaden.
Stayed 7 nights in Jan 2022
Response from Guest Service on 7 Feb 2022
Dear Anita, Thank you so much for your excellent review. It was a pleasure to receive you during your holidays in Calpe. See you soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

10/10 Excellent

Jesús Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

valérie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour excellent. Séance spa agréable. Hôtel idéalement situé. Pas besoin de voiture pour tout faire.
Stayed 5 nights in Nov 2021
Response from Service clientèle on 26 Nov 2021
Chère Valérie, Merci beaucoup pour votre excellent commentaire. C'était un plaisir de vous accompagner pendant votre séjour à la mer. Nous serons ravis de vous accueillir à nouveau prochainement!

6/10 Okay

Jörgen

Liked: Cleanliness, staff & service
Ett hotell där det är tveksamt om 3 stjärnor är en korrekt bedömning. Hotellet är slitet, frukosten är inte upplyftande, hela hotellet andas charter hotell. Det har som sitt systermodell ett centralt läge, men syster hotellet ger mer värde för pengarna, enligt vår bedömning.
Stayed 1 night in Oct 2021

4/10 Poor

Jens

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021

8/10 Good

Tomás

Liked: Cleanliness, staff & service, room comfort
Agradable en todos los sentidos Personal del hotel muy simpaticos Limpieza excelente las habitaciones un poco pasadas pero comfortables y espaciosas Repetiria sin dudarlo
Stayed 1 night in Oct 2021
Response from Atención al Cliente on 14 Oct 2021
Estimado Tomás, ¡Muchísimas gracias por tu reseña! Nos enorgullece saber que has quedado tan encantado con nuestro servicio y nuestras instalaciones, que estás deseando volver a alojarte con nosotros. ¡Será un placer recibirte todas las veces que quieras!

8/10 Good

Liverico

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

maria de la paz garcia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo espaciosa de habitacion
Stayed 3 nights in Sep 2021
Response from Atención al Cliente on 24 Sept 2021
Estimada Maria de la Paz, Muchas gracias por tu fantástica reseña. Nos encanta saber que has descansado en nuestras habitaciones. ¡Te esperamos en la próxima ocasión!