We went there for 1 week as family with a 1-year-old kid, mainly given the proximity to Palma Airport (not too far away) and its focus on kids in terms of pools, activities, etc. I will give top and low point given character restriction.
The absolute best Jutlandia has to offer is its people and service they provide. From the reception with Pablo and Tatiana, to entertainment and Jupilandia with Julio and Ana, to restaurant and bar with Jose (chef) and Jose and Alejandro (bar and restaurant support), and of course many others that work in the same line. I can’t remember such engaging personnel across the board in other hotels I’ve been to. Management should take note on this as its biggest asset.
I think the weakest point of the hotel is the dated rooms. They are preserved, but not necessarily well. The lighting in them does not help one tiny bit as the lights are few and, on our block, we didn’t get lot of sunshine coming in given the placement. I understand that the pandemic does not allow for refurbishments given costs, but some of the goods in the hotel are way older than this Covid pandemic and should have been replaced long before. Sometimes some minor aesthetic changes make a massive difference. We had an issue with ants the whole trip and even if the island has ants, many cracks allowed them in. Cracks that were not supposed to be there. Cleaning of the rooms was average, but the personnel was lovely.