In-room safe, blackout curtains, iron/ironing board
Check availability

Reviews of Comfort Inn

2.5 out of 5
Comfort Inn
2327 Southgate Pkwy, Cambridge, OH

Reviews

8.4

Very good

Rating 10 - Excellent. 165 out of 312 reviews" "
Rating 8 - Good. 86 out of 312 reviews" "
Rating 6 - Okay. 27 out of 312 reviews" "
Rating 4 - Poor. 17 out of 312 reviews" "
Rating 2 - Terrible. 17 out of 312 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Brandy

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very dated building, breakfast was poor but there is a Cracker Barrel next door. No pool or hot in as shown in the amenities.
Stayed 1 night in May 2024
Response from GM on 24 May 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Evan

Disliked: Staff & service
When we arrived a 3:00 check-in, we were told that the internet was down. I was checking into the hotel because I am traveling and am having a medical emergency. I am in severe pain. We had to wait in the lobby, while I was in pain and sick to my stomach for an hour and a half. We did eventually get into a room. It was just not a good situation.
Stayed 1 night in Apr 2024
Response from GM on 15 Apr 2024
Greetings, We apologize that you had to wait so long to check in! We hope that you will come back and give us another chance to impress you! Best Regards, Team Comfort Cambridge

8/10 Good

Adam

Liked: Cleanliness, staff & service
The pool was down but could go next one over n use it
Stayed 1 night in Mar 2024
Response from GM on 21 Mar 2024
Greetings, Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We hope you come back and stay with us again soon! Best Regards, Bobbi

2/10 Terrible

Justin

Stayed 1 night in Mar 2024
Response from GM on 29 Mar 2024
Greetings, Thank you for taking the time to complete a review. We apologize that we failed to impress you! Please note that we are under new management and working hard to improve in all areas. Best Regards, Bobbi - GM

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024
Response from GM on 26 Feb 2024
Greetings, Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We hope you come back and stay with us again soon! Best Regards, Bobbi

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on 12 Feb 2024
Greetings, Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We hope you come back and stay with us again soon! Best Regards, Bobbi

2/10 Terrible

Aime

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never again. When I walked in another guest was doing alot of complaining, and I laughed it off but we should of left. The pool and ALL the ice makers were out of order. The first floor smelled like sewage once you walked to the elevator. Room was NOT clean, and needed to be updated or basically just cleaned. Thank god we had our sleeping bags. Breakfast was a joke, barely any food and the eggs gave ALL FOUR OF US food poisoning right in the middle of vacation. We passed through for the night- but this is a hard no. Do not stay.
Response from GM on 17 Jan 2024
Greetings Aime,Thank you also for taking the time to complete a review. We apologize that we failed to impress you! Please note that we are under new management and working hard to improve in all areas. Best Regards, Bobbi - GM

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 11 Jan 2024
Thank you for choosing to stay at the Comfort Inn. Greetings Richard,Thank you also for taking the time to complete a review. We apologize that we failed to impress you! Please note that we are under new management and working hard to improve in all areas. Best Regards, Bobbi - GM

8/10 Good

Bobbi

Liked: Cleanliness, staff & service, room comfort
The hotel is dated but good for an overnight stay. A bit overpriced for the amenities
Stayed 1 night in Dec 2023
Response from GM on 11 Jan 2024
Greetings,Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We hope you come back and stay with us again soon! Best Regards, Bobbi

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from GM on 11 Jan 2024
Greetings, Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We hope you come back and stay with us again soon! Best Regards, Bobbi

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay.
Easily accessible, shops and restaurants nearby, clean spacious room, hot tub was an added bonus, adequate breakfast, if kept filled ie...only one sausage patty, no waffle mix, no danish or muffins and coffee was only lukewarm and/or cold.
Stayed 2 nights in Dec 2023
Response from GM on 14 Dec 2023
Greetings,Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We apologize that breakfast was not as abundant as it should've been! We will be sure to go over this with the staff to ensure it doesn't happen again! We hope you come back and stay with us again soon! Best Regards, Bobbi

8/10 Good

Jim

Travelled with family
Liked: Cleanliness, staff & service
Response from GM on 14 Dec 2023
Greetings,Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We hope you come back and stay with us again soon! Best Regards, Bobbi

2/10 Terrible

Tasha

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I was extremely disappointed in the hotel . The pool and hot tub are down for renovation. This was not told to us and was a huge part of why we choose the hotel. The guy at the front desk tried to make it better upgraded our room to one with a jacuzzi tub. The jacuzzi tub was discussting the jets blew out gunk which smelled like sewage. The elevator was awful sounded like it was going to break down. The glass mirrors in the room were awful not cleaned. I will never book through a 3 party again! I wanted my money back and was unable to get it due to booking through 3rd party.
Stayed 1 night in Dec 2023
Response from GM on 14 Dec 2023
Greetings,We apologize that we failed to meet your expectations! We are under new management and working hard to resolve the issues at hand! We hope that you will come back and give us another chance to impress you! Best Regards, Bobbi

8/10 Good

Jill E

Stayed 1 night in Dec 2023
Response from GM on 14 Dec 2023
Greetings,Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We hope you come back and stay with us again soon! Best Regards, Bobbi

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was a good overnight stop for the price!
Stayed 1 night in Nov 2023
Response from GM on 14 Dec 2023
Greetings,Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We hope you come back and stay with us again soon! Best Regards, Bobbi

4/10 Poor

Colleen

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Many things needed repair. First room taped together tv. Upgraded us with spa room. Spa did not work.orange juice machine leaking all over floor.breakfast had few items. Honestly would like money back.I’ve machine on first floor. I’ve mVhine on second floor hardly working. Elevator made weird noise prolly needs maintenance.
Stayed 1 night in Nov 2023
Response from GM on 28 Nov 2023
Greetings Colleen, Thank you for choosing to stay at the Comfort Inn. Thank you also for taking the time to complete a review. We apologize that we failed to impress you and appreciate you bringing these items to our attention. Please note that we are under new management and working hard to improve in all areas. Best Regards, Bobbi - GM

8/10 Good

john

Travelled with partner
Liked: Cleanliness, staff & service
Friendly staff. Clean room. Several items out of order…laundry, ice machines, pool, lobby restroom. Room heater temp control irratic. Coffee cold, juice diluted, eggs tepid, crowded eating area. We would stay there again.
Stayed 1 night in Nov 2023
Response from GM on 14 Dec 2023
Greetings,Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We apologize that there were issues with items being out of order! We are under new management and have a fantastic new Maintenance Engineer who has been able to get everything back in working order! We hope you come back and stay with us again soon! Best Regards, Bobbi

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on 14 Dec 2023
Greetings,Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We hope you come back and stay with us again soon! Best Regards, Bobbi

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Key card system not working but not a big deal for us.
Stayed 1 night in Oct 2023
Response from GM on 14 Dec 2023
Greetings,Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We apologize that there were issues with the key system during your stay, but are happy to hear your stay wasn't affected by it! We hope you come back and stay with us again soon! Best Regards, Bobbi

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

4/10 Poor

Kelli

Liked: Staff & service
Double booked, but good service.
We were called 35 minutes before our scheduled check-in and told they were double booked with our reservation being cancelled. They arranged another room for us at a rival hotel in town which was wonderful so I'm rating the service spectacular.
Stayed 1 night in Oct 2023

2/10 Terrible

Craig

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this property at least 1-2 weeks ago. We had an outing in a other town close by and Cambridge came up as a place to stay. We drove into the parking lot at about 7 pm to check in and there was approximately 8 vehicles in the front parking lot. The parking lot and the maintenance of the outside kind of told me what the inside might be like, unkept. We walked in and there was a strong stale smell in the lobby, very musty. The ceiling tiles were missing and the floors were dirty, and this was just in the lobby. We turned to the checkin counter and there was no one waiting there to greet us, which is a first for me. Every hotel I’ve stayed at EVER has had someone there. There was a bell there so myself and my husband began ringing it, about 10 mins later a gentleman and lady came down the hall carrying towels. The gentleman came around to the counter, never said hello never said sorry for your wait, just said ‘do you have a reservation?’ And my husband said yes. He then told us that they were overbooked and he tried calling like 20 people because of overbooking so he didn’t have a room for us. The whole situation was horrible to have to find another hotel that late in the evening, but I’m kind of glad it didn’t work out because I believe the hotel rooms would have been as unsatisfactory as the parking lot, lobby, and hotel service. So just wanted others to know about this experience to help any decisions.

2/10 Terrible

Jennifer

Stayed 1 night in Oct 2023

2/10 Terrible

Rocyy

Travelled with family
I traveled 5 hours from Virginia with wife, aunt and uncle to The Paul Bunyan Show in Cambridge Ohio. When we arrived at the Comfort hotel the desk clerk immediately told us our room reservation for two nights was.canceled ( without even asking our name) . All hotel rooms were booked in other hotels in area, so we decided to drive 5 hours back home. We had called to confirm reservation prior to going. Needless to say,our trip was ruined.
Stayed 1 night in Oct 2023

2/10 Terrible

Tom

Stayed 1 night in Oct 2023

4/10 Poor

Fred

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was empty. The bathroom door would not close. Burned out lights. Jet tub did not work. Toast and apples for "breakfast." Staff did not care.
Stayed 1 night in Sep 2023

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Angela

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I'll never stay there again. First room was dirty. Second room the jacuzzi didn't work. That's y I got the room. Not happy
Stayed 1 night in Sep 2023

4/10 Poor

Samuel

Disliked: Cleanliness, property conditions & facilities
Pictures look much better than reality. Pool and facilities closed and out of order. Elevator makes scary sounds. Breakfast was biscuits, gravy and dodgy waffle maker.
Stayed 1 night in Sep 2023

4/10 Poor

Annaliese

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Other than the staff being okay this stay was not up to par. The breakfast is terrible, I ended up paying to go somewhere else to eat breakfast. The pool and hot tub for the guests have been closed down. None of the ice machines worked in the entire building so they had a box of ice at the front desk. They did not have enough employees for the jobs at hand. I was disappointed.
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Disliked: Staff & service
Morning staff very unfriendly! Almost got knocked down by housekeeper running in the door and not looking where she was going. Desk clerk never acknowledged my check out! Check in took 10 minutes as clerk was " in the bathroom" without phone! Was not like this on past stays
Stayed 1 night in Jul 2023
Response from Stevi on 25 Aug 2023
Thank you for being a guest of our hotel. My sincere apology for any issues you had with our employees. I have spoken to them and told them to consider other people's feelings.

10/10 Excellent

Denise

Stayed 1 night in Jun 2023
Response from Stevi on 13 Jul 2023
Denise -- Thank you for being our guest. You are greatly appreciated and we look forward to having yu stay again.

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious with two comfortable chairs and a good mattress. The staff was very friendly and professional. It was quiet and enjoyable.
Stayed 4 nights in Jun 2023
Response from Stevi on 13 Jul 2023
Judith -- We are so pleased you enjoyed your stay with us! Please make us your hotel when visiting Cambridge, Ohio. Enjoy your summer and stay safe

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice management. Very clean.
Stayed 1 night in Jun 2023
Response from Stevi on 13 Jul 2023
Thank you so much for your support and kind remarks. Our hotel staff appreciate hearing from our guest. Enjoy your summer and stay safe.

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than I thought it would be
Stayed 1 night in Jun 2023
Response from Stevi on 13 Jul 2023
Byron -- Thank you for being a guest of our hotel. We appreciate your awesome score and the confidence you have placed in our hotel. I will certainly share your review with our staff. Enjoy your summer!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service
I had a very nice one night stay. I’ll be back. Enjoyed breakfast also.
Stayed 1 night in Jun 2023
Response from Stevi on 13 Jul 2023
Patrick -- Thank you for being a guest of our hotel. We certainly appreciate you and look forward to having you stay again. Our breakfast is one of our signature items. Our breakfast attendant enjoys seeing that our guests have a nice meal before their day begins. Enjoy your summer and stay safe.

10/10 Excellent

Michael

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Apr 2023

10/10 Excellent

Donald

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Quite satisfied.
Stayed 1 night in Apr 2023

10/10 Excellent

Ramon

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

Sarah

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms was dirty pool and hot tub not up and running vending machine nothing in them was able to get a pop and it was expired
Stayed 1 night in Mar 2023
Response from Megan on 12 Mar 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Megan BradisonGeneral Manager

2/10 Terrible

Charles

Liked: Staff & service
Disliked: Property conditions & facilities
I don't like that I was rented a room on the idea they had a hot tub and a pool I also don't like but I did not state two days because the second day the whole hotel smelled like sewage so bad that me and my family had to leave and I was supposed to be discounted and refunded today and still have not got it
Stayed 2 nights in Mar 2023
Response from Megan on 12 Mar 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Megan BradisonGeneral Manager

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great deal
Clean and comfortable. No complaints! It’s a great place for the money. We were really happy with our stay. Decent hot breakfast included.
Stayed 1 night in Mar 2023
Response from Megan on 6 Mar 2023
We are glad you enjoyed the clean and comfortable rooms at Comfort Inn-Cambridge and you were happy with your stay. We hope to see you again soon!Warm Regards,Megan BradisonGeneral Manager

2/10 Terrible

Terri

Stayed 3 nights in Feb 2023

10/10 Excellent

Kristyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good value
I stay at this hotel, when I drive across the states. It is conveniently located off the interstate and is a good value.
Stayed 1 night in Feb 2023
Response from Megan on 27 Feb 2023
We are happy you enjoyed your stay and our convenient location at Comfort Inn-Cambridge. Stop and see us again the next time you are traveling through our area!Warm Regards,Megan BradisonGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Megan on 24 Feb 2023
Thank you for sharing your positive feedback!

2/10 Terrible

Terrell

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hot tub room and birthday stay
Order a room for my birthday hott tub was disgusting ceiling was falling in parts of the cieling peeling and falling into the tub and floor was told i was veing refunded and still have not recoved a refund or apology, i have plenty of n photos site wont let me load them
Stayed 1 night in Nov 2022
Response from Megan on 19 Feb 2023
Thank you for following up. I have reached out to Expedia on your behalf to request the status of your refund. I hope to be able to get this resolved for you very soon. Please call me should you have any further questions about this process.Sincerely,Megan BradisonGeneral Manager

10/10 Excellent

Joshua

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE POOL WAS CLOSED AND HAS BEEN CLOSED AND THERE WAS NOTHING SAYING ITS BEEN CLOSED FOR 6 MONTHS
Stayed 2 nights in Jan 2023
Response from Megan on 19 Feb 2023
Thank you for taking the time to share your feedback. I want to extend our apologies again for the inconvenience of our pool area being closed for maintenance. We are working to resolve the issue and hope to have in back in service for our guests to enjoy soon!Sincerely,Megan BradisonGeneral Manager

8/10 Good

Lya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Megan on 12 Jan 2023
Thank you for sharing your feedback and choosing Comfort Inn-Cambridge. We look forward to seeing you again soon!Sincerely,Megan BradisonGeneral Manager

10/10 Excellent

Justie

Response from Megan on 6 Mar 2023
Thank you for sharing your feedback!

8/10 Good

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022