Exterior

Reviews of Holiday Inn Express Campbellsville, an IHG Hotel

2.5 out of 5
Holiday Inn Express Campbellsville, an IHG Hotel
102 Plantation Dr, Campbellsville, KY

Reviews

8.6

Excellent

Rating 10 - Excellent. 195 out of 350 reviews" "
Rating 8 - Good. 90 out of 350 reviews" "
Rating 6 - Okay. 36 out of 350 reviews" "
Rating 4 - Poor. 16 out of 350 reviews" "
Rating 2 - Terrible. 13 out of 350 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

David

Travelled with family
Disliked: Staff & service, property conditions & facilities
Door locks didn’t work. 2 trips to desk and finally switched rooms
Stayed 1 night in May 2024
Response from DeShana on 16 May 2024
Hello David, on behalf of the property I would like to apologize for your experience. We will be discussing this issue with the appropriate department. We hope you give us to serve you with a better experience inn the future.

10/10 Excellent

Stephanie

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from DeShana on 18 Apr 2024
Hello Stephanie, thank you for your positive review. We look forward to your arrival in the future.

10/10 Excellent

Isaias

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from DeShana on 8 Apr 2024
Thank you, Isaias, for taking the time to feel out our survey. We appreciate your feedback and look forward to seeing you in the future.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean safe great breakfast
Stayed 1 night in Mar 2024
Response from DeShana on 27 Mar 2024
Robert, thank you for the kind reviews. I appreciate your business and look forward to your stay with us in the future.

10/10 Excellent

leia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this place is definitely a 10/10. our stay at holiday inn got cancelled to overbooking but we were able to get transferred here and it was definitely great!! super nice people, comfortable place, and super fun! highly recommend!
Stayed 1 night in Mar 2024
Response from DeShana on 8 Apr 2024
Hello Leia, thank you for the kind words. We take great pride in our work, and I am glad to hear it's paying off. We look forward to serving you again in the future.

10/10 Excellent

Kimberly, Kankakee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was amazing. The biscuits n gravy were excellent and so was the lady we was cooking/working. The room was clean and the area was quiet. From check in to check out everyone we dealt with was friendly and courteous.
Stayed 1 night in Mar 2024
Response from DeShana on 8 Apr 2024
Hello Kimberly, thank you for taking the time to take our survey. Your feedback is very important to the staff. I will share your kind words with the staff. We look forward to your stay with us in the future.

8/10 Good

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DeShana on 27 Mar 2024
Hello Walter, thank you for the positive review. It was our pleasure to provide you with an exceptional stay. We look forward to your return stay with us.

10/10 Excellent

Terrence, West Greenwich

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great place to stay in town
Stayed 2 nights in Dec 2023
Response from DeShana on 13 Mar 2024
Hello Terrence, thank you for taking the time to fill out this survey. We appreciate the positive feedback and look forward to your return stay with us in the future.

10/10 Excellent

Steven

Nice people
Stayed 2 nights in Mar 2024
Response from DeShana on 8 Apr 2024
Hello Steven, thank you for your kind words. We look forward to seeing you in the future.

10/10 Excellent

Tryssia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from DeShana on 4 Mar 2024
Hello Tryssia, thank you for providing such a positive review for our property. We are pleased to see we met your expectations and look forward to your return stay in the future.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay and all the people that worked there were so sweet and helpful
Stayed 3 nights in Feb 2024
Response from DeShana on 29 Feb 2024
Hello Jennifer, I am pleased to hear you found our staff friendly and helpful. We also appreciate the positive comments. We look forward to your return stay with us in the future.

8/10 Good

Shajuana

Travelled with family
Liked: Cleanliness, staff & service, amenities
Comfortable
Stayed 1 night in Feb 2024
Response from DeShana on 7 Feb 2024
Hello Shajuana, thank you for the positive review. It was our pleasure to provide you with a comfortable stay. We look forward to your return stay with us in the future.

10/10 Excellent

Dennis, Montgomery

Travelled with family
Liked: Staff & service, property conditions & facilities
The staff was friendly and helpful on checking in and checking out the breakfast was very good and facility was very clean
Stayed 2 nights in Jan 2024
Response from DeShana on 24 Jan 2024
Hello Dennis, thank you for taking the time to complete this survey. We are pleased to hear that you enjoyed the breakfast, and our staff was friendly. We look forward to providing you with excellent service in the future.

10/10 Excellent

Carmella

Stayed 3 nights in Dec 2023
Response from DeShana on 16 Jan 2024
Hello Carmella, thank you for leaving us such a high review. We look forward to seeing you again.

10/10 Excellent

Holley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
Very clean and comfortable. Check in was streamlined. Grandson really enjoyed the pool. Very nice breakfast. I highly recommend staying here.
Stayed 1 night in Jan 2024
Response from DeShana on 16 Jan 2024
Holley, it was our pleasure to provide you with an excellent experience. We look forward to having you and your family back with us in the future.

10/10 Excellent

Nora

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from DeShana on 16 Jan 2024
Nora, thank you for taking the time to leave us a review. It is greatly appreciated. We look forward to seeing you again.

10/10 Excellent

Lisa

Travelled with family
Stayed 2 nights in Dec 2023
Response from DeShana on 5 Jan 2024
Hello Lisa, Thank you for your extremely kind response. I will certainly share your response with the staff. We take great pride in our property. We look forward to your return stay with us.

10/10 Excellent

CHRIS, MARIETTA

Stayed 1 night in Dec 2023
Response from DeShana on 16 Jan 2024
Hello Chris, thank you for choosing to stay here at our property. It was a pleasure to provide you with a great stay. We look forward to hosting you again.

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from DeShana on 5 Jan 2024
Thank you, Ashley for your kind review. It was our pleasure to provide you with a great experience. We look forward to your return stay with us in the future.

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and nice
We stayed here with our highschool girls wrestling team. It was very nicely decorated. I loved the Christmas decorations in the lobby. The room were very nice, comfy beds, and great shower pressure. I felt safe with all of our girls being in different rooms. Very nice area
Stayed 1 night in Dec 2023
Response from DeShana on 18 Dec 2023
Hello Donna, thank you very much for the kind remarks. We are glad to hear that our holiday decorations brought you joy. Safety is very important to us, not only for our staff but most importantly for our guests. We look forward to your return stay with us in the future.

2/10 Terrible

Ashlee

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Charged twice for the room. Still not remedied. Loud all night into early hours of the morning. Bathroom dirty.
Stayed 1 night in Dec 2023
Response from DeShana on 12 Dec 2023
Hello Ashlee,Please allow me the opportunity to apologize for not meeting your expectations. Our goal is to always provide our guests with excellent service and we failed to meet those expectations. We hope you allow us the chance to better serve you in the future.

8/10 Good

Jerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee still hot at 7:30 pm. Staff friendly and informative.
Stayed 1 night in Dec 2023
Response from DeShana on 5 Dec 2023
Dear Jerald, Thank you for taking the time to leave us a positive review! We're delighted to hear that you enjoyed our friendly and informative staff during your visit. We understand the importance of a hot cup of coffee, even in the evening, and we're thrilled that we were able to meet your expectations in that regard. Our team strives to provide excellent customer service, and we're glad to hear that our staff was both courteous and helpful.We appreciate your feedback and hope to have the opportunity to welcome you back soon.

10/10 Excellent

Steve

Travelled with partner
Rooms were clean and the staff was very nice and sociable
Stayed 4 nights in Nov 2023
Response from DeShana on 5 Dec 2023
Hello Steve,We're thrilled to hear that you found our rooms to be clean and our staff to be nice and sociable during your stay. Maintaining a clean and welcoming environment is our top priorities, and we're delighted that you noticed and appreciated our efforts. We truly value your feedback and look forward to your return stay with us in the future.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from DeShana on 15 Nov 2023
Hello Cheryl, thank you for the very kind rating. I am pleased to see that you enjoyed your stay. We look forward to serving you again.

10/10 Excellent

Gracie

Stayed 1 night in Nov 2023
Response from DeShana on 5 Dec 2023
Hello Gracie,Thank you for such a positive review. Our staff looks forward to welcoming you back soon.

10/10 Excellent

Claudia M

Liked: Cleanliness, staff & service, property conditions & facilities
Was very nice and clean only thing out Ac/Heater just did not want to work right
Stayed 7 nights in Oct 2023
Response from DeShana on 13 Nov 2023
Claudia thank you for taking the time to give us your feedback. We apologize that you experienced issues with your PTAC unit. I have informed our maintenance department to make all corrections needed to make your future stay with us more pleasant.

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Campbellsville
Brandon was AMAZING!!!! All the staff were super friendly. Rooms were big and clean. Kids loved the indoor pool(wish it was heated) overall our stay was amazing and we will definitely be back!!!
Stayed 1 night in Oct 2023
Response from DeShana on 7 Nov 2023
Anita it is a pleasure to hear you enjoyed our staff as well as our amenities. The kind rating is greatly appreciated. We look forward to your future stay here with us.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Aug 2023
Response from DeShana on 7 Nov 2023
Thank you Andrew for your very kind statement. Please come back and enjoy our property in the future.

10/10 Excellent

WILLIAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice room.
Stayed 1 night in Sep 2023
Response from DeShana on 7 Nov 2023
William, I am so pleased to share with the staff your review. It was our pleasure to provide you with a very clean and comfortable stay. Please come back and stay with us again in the future.

10/10 Excellent

Linda

Stayed 1 night in Sep 2023
Response from DeShana on 13 Nov 2023
Hello Linda, thank you for such a positive review. It was our pleasure to provide you with excellent service. We look forward to your return with us in the near future.

2/10 Terrible

Clay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from DeShana on 13 Nov 2023
Hello Clay, I apologize that you did not have a good experience while staying at our property. We hope you allow us to provide you with an exceptional stay in the future.

6/10 Okay

Claudia

The stay included continental breakfast however, there was a large group of football players, and the food was quickly consumed By the time we arrived to eat. The hotel staff should’ve anticipated the need to make more food. Our king suite was large, but sparsely furnished. The bathroom vanity was rickety, and there was food left over in the fridge from the previous guests.
Stayed 1 night in Sep 2023
Response from DeShana on 13 Nov 2023
Hello Claudia we have taking your feedback very seriously. We will be adding additional help in the breakfast area on days that we have bigger groups. I apologize for the inconvenience during your stay. We hope you give us another opportunity to serve you in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from DeShana on 13 Nov 2023
Thank you for your positive feedback. We look forward to your return stay with us in the future.

10/10 Excellent

Gerald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Stayed 1 night in Sep 2023

10/10 Excellent

Lesa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean and helpful staff
Stayed 1 night in Sep 2023

8/10 Good

Ybelise

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Aug 2023
Response from DeShana on 22 Aug 2023
Hello, thank you so much for choosing to stay with us. We appreciate the kind response. We look forward to your return in the future.

10/10 Excellent

Kevin D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from DeShana on 2 Aug 2023
Hello Kevin, thank you for being a valued guest. We appreciate your positive feedback and look forward to your return stay with us.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Jul 2023
Response from DeShana on 25 Jul 2023
Hello Thomas, thank you for providing such positive feedback. We strive to make all guest stays enjoyable. I am please to know you enjoyed your experience while at our property. We look forward to your return stay with us.

10/10 Excellent

MARK

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Highly Satisfied
The only thing we didn't care for was the pillows. Will bring our own next time.
Stayed 4 nights in Jul 2023
Response from DeShana on 20 Jul 2023
Hello Mark, thank you for taking the time to provide some feedback for our property. On your next visit please feel free to let us know and we will be glad to provide a different pillow option for you. We look forward to your return visit.

10/10 Excellent

Marty

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Nice ,Clean Hotel .. the only problem we had we stayed in room 216 and I don’t know what was going on , on the 3rd floor but they was running .stomping & sound like jumping on bed all night long ..we until get there until 930 that night. after driving 11 hours earlier that day. We was very tired & wore out..WE DIDN’T GET NO SLEEP THAT NIGHT & had to Drive another 9 hours the Next Day
Stayed 1 night in Jul 2023
Response from Dustin on 14 Jul 2023
Thank you so much for taking the time to let us know how your stay went! We're sorry to hear about the noise issue encountered. Any time our guests have noise related concerns we're more than happy to take care of the situation. Please feel free to reach out to our front desk at any time of night so that we can better accommodate you and yours!

10/10 Excellent

Danny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked everything about it from the moment we walked in we were treated with friendliness. We were asked why we were staying with them it was our 51st wedding anniversary and we were on a road trip. We wanted to check in early but room wasn’t quite ready went and ate lunch came back there was a beautiful balloon and note for anniversary. Awesome place. 👍
Stayed 1 night in Jun 2023
Response from DeShana on 27 Jun 2023
Dear Danny, thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that your stay with us was fantastic from the moment you walked in. It's our aim to provide all of our guest with exceptional service and I'm happy to know we succeeded in making your anniversary celebration a memorable one. Thank you for choosing to celebrate your 51st wedding anniversary with us, it was an honor. We hope that your road trip was filled with many more wonderful memories, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
Very nice hotel. Very clean. Great shower
Stayed 4 nights in Jun 2023
Response from DeShana on 23 Jun 2023
Hello Paul, thank you so much for the kind words. We appreciate your feedback. Your feedback allows us to provide exceptional service to our guest. We look forward to your return stay with us.

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREATEST PLACE TO STAY IN CAMPBELLSVILLE!!!!
Everything was wonderful, the check in and the willingness the front desk took to try and get our 3 rooms close together. My Husband has terminal Stage 4 Colon, liver and stomach cancer, the Oncologist said maybe a year to live, this was a family trip to the lake for what may be the last Father's Day we will have him. Everything was great, the rooms, the EXCELLENT breakfast, pool (maybe turn the heat down in the room and up the water temp). Also one of the employees recognized the excellent care and help our 12 yr old grandson was giving his little brother and cousins and sought out his parents, bragged on him and gave them $ to buy him an ice cream or treat for being so caring!! She was so thoughtful and it meant so much to his parents and to him. Very clean, convenient to the Lake, restaurants, ice cream, LOL
Stayed 2 nights in Jun 2023
Response from DeShana on 20 Jun 2023
Hello Gloria, it was such a pleasure to have your family at the property. Your kind words was shared and touched the hearts of all of our staff. Ms. Danielle is a very valued employee and was the kind lady who assisted your grandchildren. She has received a well deserved incentive for providing you with an exceptional experience. We certainly hope we get the pleasure to see you and your beautiful family again soon. Stay positive and know your family is in our thoughts and heart. Thank you again.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Great breakfast very clean room
Stayed 1 night in Jun 2023
Response from DeShana on 22 Jun 2023
Hello Paul, thank you for your valuable response. It was our pleasure to provide you with exceptional service. We look forward to your return stay with us.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service. Great breakfast. Very clean rooms
Stayed 1 night in Jun 2023
Response from DeShana on 20 Jun 2023
Hello Paul, thank you so much for your very kind response. We certainly appreciate you staying with us. it was a pleasure to provide you with exceptional service. We look forward to your return stay with us.

10/10 Excellent

Bonita

Stayed 2 nights in Jun 2023
Response from DeShana on 13 Jun 2023
Hello Bonita, thank you so much for the extremely high rating. It is greatly appreciated. We look forward to your return stay with us in the future.

8/10 Good

Rick N.

Travelled with family, Travelled with family and small children, Travelled with partner
Excellent location. Excellent price
Stayed 1 night in Jun 2023
Response from DeShana on 6 Jun 2023
Hello Rick, thank you for the very positive response. It is a pleasure to provide you with exceptional service. The kind response is greatly appreciated. We look forward to your return.

2/10 Terrible

Franklin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was the WORST hotel i stayed at from Hotels.com! Bathroom was disgusting! Used soap and wash cloth were left in shower,floor was sticky to walk on! Only had one roll of toilet paper in room,had to go down and ask for more. Tissue box had about six tissues, had to go down and ask for another box. When we complained about the cleanliness of bathroom,we were never offered another room or any kind of monetary compensation! Would NEVER recommend this hotel
Stayed 2 nights in Jun 2023
Response from DeShana on 6 Jun 2023
Hello, I sincerely apologize for the experience you had at the property. I apologize if you feel the efforts made to try and correct the situation were not adequate. We do value you as a customer ad hope you return to stay with IHG in the future.

8/10 Good

ANGELA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very friendly. The hotel is just not soundproofed very well. I could hear people walking above us during the night & early morning. Other than that, it was a great stay
Stayed 2 nights in May 2023
Response from DeShana on 31 May 2023
Hello Angela, thank you for taking the time to respond to our review. I appreciate the positive feedback. I apologize if the noise you experienced was in any way an inconvenience. I hope you give us the chance to provide you with an exceptional stay in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from DeShana on 31 May 2023
Thank you for staying with us. We look forward to your return stay with us in the future.