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Reviews of All Inclusive Arts Hotel Cancun Beaches Zone

2 out of 5
All Inclusive Arts Hotel Cancun Beaches Zone
Kukulkan Avenue km. 8.6 local 2, Cancun, QROO

Reviews

5.8
Rating 10 - Excellent. 3 out of 17 reviews" "
Rating 8 - Good. 5 out of 17 reviews" "
Rating 6 - Okay. 2 out of 17 reviews" "
Rating 4 - Poor. 2 out of 17 reviews" "
Rating 2 - Terrible. 5 out of 17 reviews" "

7.8/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

David

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2022
Response from DP on 29 Mar 2022
Gracias por tu visita

10/10 Excellent

Katty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in disbelief on how beautiful this place was. The hotel looks like a museum, the rooms are so spacious and the staff is accommodating. I love the experience. Kattia in the reception was kind, great attitude and helpful. Dimitri cooked us everything we requested, the food was fresh and delicious. I can’t wait to go back. The only little thing they need to improve is the internet.
Stayed 3 nights in Dec 2021
Response from Daniel on 6 Jan 2022
We are so happy you emjoyed the hotel. we will share your comments with our staff. We look forward to seeing you.

8/10 Good

Jason

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Double check your listing before you arrive!
We booked a room with 2 King beds. We arrived and were given 1 bed. We were told that they were sold out. We complained and asked for a manager and were told they were unavailable. Later on they gave us an additional room, making my friend and I separated. We didn't get the 2 beds until the 2nd night, but we were forced to check out, leave the property for 4 hours and then come back. We again asked for a manager but they were unavailable again. I find this very hard to believe because hotels.com customer service agent was told something different by the staff. The staff in the restaurant were very kind and efficient. I will give them credit for that. It was a convenient location, and I would consider staying here again.
Stayed 2 nights in Feb 2020

8/10 Good

Ernesto, Miami

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I interacted basically with the people in the restaurant, Bely, Benny, Ruben and Ivan and the attention was excellent. I can say that the staff is very good and they offer the best service they can give
Stayed 3 nights in Jan 2020
Response from Manager on 8 Feb 2020
Thank you for your review, Ernesto. Your comments will be shared with the staff. We hope to see you again at All Inclusive Arts Hotel.

4/10 Poor

Verified traveller

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing at all dfgjkknnvcddtujcdruknvfdxfhjljvcdddg
Stayed 3 nights in Jul 2019

8/10 Good

HHc

Travelled with family
Liked: Cleanliness, staff & service, amenities
pros: Excellent food, services, and location. cons: need to walk a little bit (about three blocks) to reach the beach, rooms lack of windows and natural light. quality/price: seems to be balanced. I would definitely stay again.
Stayed 7 nights in Mar 2019
Response from Cristina Ramirez on 29 Mar 2019
Dear guest, Thank you for your review and your comments they are very helpfull to improve our operations. It is been a pleasure to have you and it will be an honor to have you again. Do not hesitate to contact us for any questions. Regards. C. Ramirez

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
Property not at all as advertised. No security or even a door to enter the property. It is an old converted shopping mall. Rooms have no privacy. There are no amenities. Just horrible.
Stayed 4 nights in Mar 2019
Response from Janeth Castillo on 23 Mar 2019
We appreciate your kind comments, which we will use to improve our facilities and services. best regards Lupita

8/10 Good

Kody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place great location
Stayed 5 nights in Mar 2018
Response from Jonathan Figueroa/Manager on 6 Apr 2018
Dear, Kody, thank you so much for your comment, it is vital for us all the feedback from our guests, we hope to see you again.

10/10 Excellent

Lilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfecto lugar para conocer Cancún. Está cerca de todo.
Stayed 1 night in May 2022

2/10 Terrible

Gustavo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overpriced for the dump of place this is.
Stayed 1 night in Dec 2021
Response from dp on 3 Jan 2022
We truly sorry for any inconvenience you have had. Best Regards

2/10 Terrible

José ricardo souza

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Irina Smirnykh on 27 Feb 2020
Buenas tardes Estimado Sr. Souza, Le agradecemos su evaluación y nos gustaría saber más a detalle su experiencia, ya que nos ayudaría a mejorar el servició a nuestros huéspedes. Saludo cordial

6/10 Okay

Verified traveller

Stayed 6 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with partner
Malo malísimo No dan nada de lo k ofrecen Page transporte y nunca me lo dieron Me llevaron a lo peor Me frustraron mis vacasiones
Stayed 3 nights in Jul 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Janeth Castillo on 5 Apr 2019
Agradecemos mucho su valiosa valoracion.

10/10 Excellent

Ane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

8/10 Good

Ale, Celaya, Gto, Mex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel barato, sin playa, cerca de zona comercial
Es barato, limpio, y las habitaciones son amplias. Te obsequian café y pan por las mañanas. No tiene playa. Queda muy bien para estudiantes o personas de trabajo, que no pagarán un vtp porque no estarán todo el día en el hotel, sino que tienen que salir. Lo único malo es que no me pudieron dar mi factura, ahora tendré que solicitarla a expedia directamente. Algo malo, para los que tenemos familia, es que no aceptan niños.

6/10 Okay

Verified traveller