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Reviews of City Express Plus by Marriott CancĂșn Aeropuerto Riviera

3.5 out of 5
City Express Plus by Marriott CancĂșn Aeropuerto Riviera
Carr. Federal Cancun-Puerto Morelos, SM-47 M-01 L-1-22 U.P.E. UC-05, Cancun, QROO

Reviews

7.0

Good

Rating 10 - Excellent. 532 out of 1528 reviews" "
Rating 8 - Good. 343 out of 1528 reviews" "
Rating 6 - Okay. 235 out of 1528 reviews" "
Rating 4 - Poor. 174 out of 1528 reviews" "
Rating 2 - Terrible. 244 out of 1528 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Stefanny

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No me gustĂł nada
Stayed 1 night in Apr 2024

8/10 Good

Russell, Goulais Bay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

CARLA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good place to stay near airport
Stayed 1 night in Mar 2024

4/10 Poor

Kelli

Travelled with partner
Liked: Cleanliness
Awful stay. Shocked that Night Staff was unable to control Drunk group of obnoxious juniors dominating entire swimming pool for football game,, splashing all the camastros where adult guests were trying to enjoy their stay, using profanity, forcing adult couples out of pool area. I was hit in the face with the football while lying in camastro. Security did nothing. We booked because of the fotos of the pool but couldn’t use it for even 10 minutes! Arrival- Reception staff doesn’t smile. Low ceilings & bad lighting throughout. Vynl Floor hallways buckling from Humidity. But Very good chambermaids, clean rooms, great breakfast buffet management staff. Good shuttle. We are frequently in the area so we are used to inconveniences, but this was unbearable. The room Is good but common areas awful.
Stayed 1 night in Mar 2024

2/10 Terrible

mark

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t have our room ready. After 30 minutes we were given a lesser room but charged the same price. Door card stopped working. Wi-Fi worked off and on. Sheets were stained.
Stayed 1 night in Mar 2024

2/10 Terrible

Zachary

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I’m positive the staff there stole my child’s hat. It was left in the dinning area. When we came back for it we were told by a gentleman working there it was brought up to the front desk, they said they had nothing. I went back and he again told me he found it, even showed me the table he found it at. Same table we had breakfast at. I went back to the front, a manager came and said they had nothing. I took him to the man that found it. He spoke to him in Spanish, he seemed nervous and confused. Then the manager told me his misunderstood me and was telling me to check with the front desk. I know someone working there stole my child’s brand new hat. I bought it in my vacation and it was extremely overpriced so I was very disappointed. I wouldn’t recommend this hotel and would suggest avoiding it entirely.
Stayed 1 night in Mar 2024

6/10 Okay

Bruce

Liked: Cleanliness, staff & service
When we got to the room at midnight we discovered in the bathroom. There was only one towel which as far as I'm concerned, they lose points for that. We werein a room with a king bed you'd think we would get 2 towels in the bathroom
Stayed 1 night in Mar 2024

10/10 Excellent

Joseph, coquitlam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks to all the hotel staff, they did a great job
Stayed 1 night in Mar 2024

6/10 Okay

Rogelio

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Gabriela

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Rob

Stayed 1 night in Mar 2024

2/10 Terrible

Lan

Disliked: Cleanliness, staff & service, property conditions & facilities
Limited to English communication.
Stayed 1 night in Mar 2024

6/10 Okay

Libbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Ideal for a nights stop after flying in to Cancun but be warned they have a good marketing team and I wouldn’t want to stay here for anything more than a quick stay over. Basic but perfectly adequate!
Stayed 1 night in Feb 2024
Response from GV on 2 Mar 2024
Hola Libbie,Gracias por tu reseña. Todos los comentarios son importantes para nosotros y lamentamos saber que has tenido una experiencia de 3 estrellas, estamos trabajando para cumplir tus expectativas.

2/10 Terrible

Leila

Travelled with group
The reception clerk did not know that there such thing as Marriott rewards membership. She did not have cash for to give back for payment The beds lacked flat sheets. They used the flat sheet of one bed as fitted for the other bed . You have to use the bedspread sheet/comforter as blanket A 4 oz single water bottle was given No water glassesNo face or hand towels. We were promised a free shuttle for the airport , never arrived. The telephone lacked connection line Only one electrical outlet It has been my worst experience in a hotel
Stayed 1 night in Feb 2024

2/10 Terrible

Leticia

Disliked: Staff & service, property conditions & facilities
The beds are really uncomfortable
Stayed 2 nights in Feb 2024

2/10 Terrible

ricardo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Terrible service when checking in after a long waiting got the key and when I get to the room there was a person inside and I had to go back to the front desk so they give me another room. I heard that other guests could not get a room even when they had a reservation.

6/10 Okay

Andres

Travelled with family
Disliked: Cleanliness, amenities
We found hair in our beds and the hotel floor was dirty
Stayed 1 night in Feb 2024

8/10 Good

Dona

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Feb 2024

6/10 Okay

Daniel

Travelled with family and small children
The hallways of the hotel were a bit destroyed, I didn't like that the bathroom in the room couldn't be closed and that the only window that the room had couldn't be opened since there was some humidity inside.
Stayed 2 nights in Jan 2024

4/10 Poor

Darcy

Stayed 1 night in Feb 2024

8/10 Good

maria

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Alain

Stayed 1 night in Jan 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Marcelina

Liked: Cleanliness, property conditions & facilities
Hotel is simple. You have to ask for towels at reception. They should offer you towels before you head to your room. They lock them up.
Stayed 1 night in Jan 2024

2/10 Terrible

Jim S

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible!
Stayed 1 night in Jan 2024

8/10 Good

bryn

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

4/10 Poor

Ricardo

Travelled with partner
Disliked: Amenities
it was imposible to find the airport shuttle
Stayed 1 night in Jan 2024

4/10 Poor

Rick

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
It works for a fly in fly out hotel.
Once we checked in it took 3 attempts back and forth to get into a room. Maintenance people couldn’t even get in the room. Once we got into a new room we had no towels. Had to wait for towels to be delivered.
Stayed 1 night in Jan 2024

2/10 Terrible

Bobbi, Chapel Hill

Stayed 1 night in Jan 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Anthony

Stayed 1 night in Jan 2024

10/10 Excellent

Imran

Stayed 1 night in Jan 2024

2/10 Terrible

Janel Marie

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The only reason we booked this hotel was because Expedia over booked our previous stay, so it was last minute. Although the hotel looks nice in pictures and very welcoming I can testify that is about the only nice thing about this place. We had to ask for our rooms to be cleaned everyday and new towels. the tv was not working properly, the breakfast is technically NOT free and the food has no taste. The only options you have for free breakfast are mediocre. What I will say is majority of the staff are nice, but the place needs a WHOLE NEW management team. The only thing that is saving this place is the fact that is is directly across from an outlet so there are food options and if you are comfortable you can use uber, but be aware of the desperate taxi drivers. This hotel is only good for a one or two night stay to be close to the airport not for your entire stay.
Stayed 4 nights in Dec 2023

8/10 Good

deanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024

10/10 Excellent

Melville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice new hotel with friendly service
Stayed 1 night in Jan 2024

4/10 Poor

Rodolfo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was super dirty and the rooms were extremely small.
Stayed 1 night in Jan 2024

2/10 Terrible

Karen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

mandeep

Stayed 1 night in Dec 2023

4/10 Poor

Pankaj

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023

2/10 Terrible

Sathish

Disliked: Cleanliness, staff & service, property conditions & facilities
I don’t recommend this property
Stayed 2 nights in Dec 2023

10/10 Excellent

Isela

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

8/10 Good

lawrence

Stayed 1 night in Jan 2024

10/10 Excellent

Eliezel, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

OLGA ALEXANDRA

Stayed 1 night in Dec 2023

2/10 Terrible

Abdessalam

Disliked: Cleanliness, staff & service, property conditions & facilities
Hair in the bed sheets, in both beds. There were no towels at all in the bathroom, asked twice but they never arrived- still waiting lol
Stayed 1 night in Dec 2023

10/10 Excellent

Enid

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Sumit

Travelled with family
Disliked: Staff & service
Terrible hotel. Doesn’t seems to be of marriott standard. Rooms didn’t have towels, when asked for the towels in the morning reception mentioned that it will take 1 hours to get it. I have never seen hotel without towel facility. I will never book it again or recommend to anyone
Stayed 1 night in Dec 2023

8/10 Good

Ellis

Stayed 1 night in Dec 2023