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Reviews of Dos Playas by Faranda All Inclusive

3.5 out of 5
Dos Playas by Faranda All Inclusive
Boulevard Kukulkan Km. 6.5 Zona Hotelera, Cancun, QROO

Reviews

7.0

Good

Rating 10 - Excellent. 75 out of 229 reviews" "
Rating 8 - Good. 51 out of 229 reviews" "
Rating 6 - Okay. 36 out of 229 reviews" "
Rating 4 - Poor. 33 out of 229 reviews" "
Rating 2 - Terrible. 34 out of 229 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Li

Travelled with partner
Liked: Cleanliness, staff & service
It's good for that price. Old building, the washroom needs renovation.
Stayed 2 nights in Apr 2024

8/10 Good

jesus, Brownsville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, great service, easy beach access, tasty food, good drinks, overall 8 out of 10.
Stayed 3 nights in Apr 2024

10/10 Excellent

Humberto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 3 nights in Apr 2024

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service
For our budget, this property was doable. It is very dated, but the property was beautiful, and let's not forget, we are in Cancun on the beach! Not much variety with the food, but the drinks were great and the staff were good.
Stayed 11 nights in Feb 2024

8/10 Good

Raul Jr

Liked: Property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Miranda | Guest Service on 8 Apr 2024
Gracias por tu calificación

4/10 Poor

Carlos

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was crowded small and not great beach space
Stayed 3 nights in Mar 2024
Response from Miranda | Guest Service on 8 Apr 2024
Thank you for taking the time to leave your review

8/10 Good

Syeda

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Miranda | Guest Service on 8 Apr 2024
Gracias por tu calificación!

8/10 Good

Bryna Leigh

Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2024
Response from Miranda | Guest Service on 14 Mar 2024
Gracias por su calificación

6/10 Okay

Julia

Disliked: Property conditions & facilities
The place is old, the food selection is limíted and of poor quality. You will have recooked leftovers for subsequent meal. You get what you pay for. Cancun is very expensive, the hotel was a teh cheapest option for an all inclusive resort in the zone.
Stayed 2 nights in Jan 2024
Response from Miranda | Guest Service on 14 Mar 2024
Thank you for taking the time to leave us a comment about your stay

2/10 Terrible

catherine pilar, stamford

Stayed 4 nights in Jan 2024
Response from Miranda | Guest Service on 14 Mar 2024
Gracias por su calificación

2/10 Terrible

VICKY

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Miranda | Guest Service on 16 Jan 2024
Gracias por su calificación

2/10 Terrible

Alejandro Dela

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Miranda | Guest Service on 16 Jan 2024
Gracias por su calificación

4/10 Poor

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Close enough to the airport
Stayed 1 night in Oct 2023
Response from Miranda | Guest Service on 24 Oct 2023
Thank you for your comment

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Miranda | Guest Service on 11 Sept 2023
Gracias por su calificación

8/10 Good

Richelle

Liked: Cleanliness, staff & service
Resort is kept very clean. Food and drinks were very good.
Stayed 7 nights in Jul 2023
Response from Miranda | Guest Service on 12 Aug 2023
Thank you for your comment!

2/10 Terrible

Yuri

Travelled with family
Disliked: Amenities, property conditions & facilities
Poor : food, service, entertainment
Stayed 5 nights in Jul 2023
Response from Miranda | Guest Service on 12 Aug 2023
Thank you for your comment

2/10 Terrible

Md

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad hotels
Never come this hotel anymore and not recommend other. Bathroom, room everything bad condition
Stayed 1 night in Jul 2023
Response from Miranda | Guest Service on 1 Aug 2023
Hello, thank you for taking the time to leave us a review.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
not for everyone
its was my birthday weekend it was next to a pier not a beach i had to switch rooms three times on my final night the toilet handle came out of toilet the door stopped working not near anything i really wanted a refund for my stay
Stayed 4 nights in Jul 2023
Response from Miranda | Guest Service on 20 Jul 2023
Thank you for taking the time to write us a comment.

10/10 Excellent

maria del carmen

Stayed 3 nights in May 2023
Response from Miranda | Guest Service on 27 Jun 2023
Muchas gracias por su calificación.

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
It was my second time here love the place I will be coming back
Stayed 5 nights in May 2023
Response from Miranda Perez | Guest Service on 30 May 2023
Hello! Thank you for leaving a comment! It is our pleasure to have you with us. Take care until we meet again!

4/10 Poor

Luke

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Resort was pretty dirty and run down. Food wasn't very good. Not a great place to stay.
Stayed 4 nights in May 2023
Response from Miranda Perez | Guest Service on 20 May 2023
Thank you for taking the time to leave us a comment. It will help us to improve our stay.

4/10 Poor

Maritza

Stayed 4 nights in May 2023
Response from Miranda | Guest Service on 9 Jun 2023
Gracias por tu calificación

6/10 Okay

Octaviano

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property out side was good, but the rooms were not too nice, walls were not painted good the tiles on floors were crack overall i rate this about 2 rating
Stayed 5 nights in Apr 2023
Response from Miranda Perez | Guest Service on 6 May 2023
Hello, thank you for taking the time to leave us a comment. It will help us improve our facilities.

6/10 Okay

Joel A.

Stayed 3 nights in Apr 2023
Response from Miranda Perez, Guest Service on 12 May 2023
Gracias por su calificación

6/10 Okay

Dmitriy

Travelled with family and small children
Liked: Cleanliness
It's a good property. But not enough umbrellas and beds on the beach. Stuff speaks only little bit English. Some stuff was super friendly some not. To the end of vacation got a huge stomach problem till today
Stayed 9 nights in Apr 2023
Response from Miranda Perez | Guest Service on 29 Apr 2023
Hello, thank you for leaving us a review. It will help us improve our stay.

2/10 Terrible

josephina

Liked: Staff & service
Stayed 4 nights in Mar 2023
Response from Miranda Perez | Guest Service on 6 May 2023
Gracias por su calificación

2/10 Terrible

Stephen

Travelled with family
Disliked: Amenities, property conditions & facilities
Play used to be condos or apartments or something of that nature. Rooms need modernizing. Food was a meal. Nothing special. Good alcohol. This resort is for day pass holders. That's what it seemed like it cater to. Walk & a half to get everywhere. 2 restaurants one serves buffet breakfast, dinner. One is supposed be like Mexican. We had the Mexican one night and it took forever to get the food. And, the tacos, was nothing special. Save your money put it to a better place.
Stayed 1 night in Mar 2023
Response from Miranda Perez | Guest Service on 29 Apr 2023
Hello. Thank you for taking the time to leave us a review. We are sorry to hear your expections weren't met. We will be attending the issues you mentioned to improve our experience.

2/10 Terrible

Olaia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is horrific. Horrible food, rooms are dirty and broken down. Do not stay here!!!!
Response from Miranda Perez, Guest Service on 28 Mar 2023
Hello, we are sorry to hear you did not enjoyed your stay as you were expecting. Thank you for taking the time to leave us a comment, it help us identify our opportunity areas.

4/10 Poor

HECTOR

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is really ugly and in bad shape. The cleanliness is also poor and critical. The service is bad. Take a different choice.
Stayed 4 nights in Feb 2023
Response from Guest Service on 27 Feb 2023
Thank you for taking the time to leave us a review.

4/10 Poor

Svetlana

Response from Miranda | Guest Service on 6 Nov 2023
Gracias por su calificación

8/10 Good

Luisa

Travelled with family
Liked: Cleanliness, staff & service, amenities
En general es un lugar agradable pero las fotos de la propiedad en Orbitz no corresponden a la realidad. Las fotos son mejores. La comida estuvo bien , pero el licor no es de buena calidad. Casi todas las personas Con las que hable y mi familia teníamos problemas estomacales. El grupo de recreación es bastante bueno.
Response from Guest Service on 27 Feb 2023
Hola, muchas gracias por tomarse el tiempo de dejarnos un comentario.

10/10 Excellent

Cynthia B

Liked: Staff & service, amenities, property conditions & facilities

4/10 Poor

Jeremiah

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The property is not easy on the eyes. Very run down and currently in the middle of construction/maintenance so lots of banging early in the morning. The room we received was nothing like the pictures shown - there's a reason there aren't many pictures of the property/amenities either. Buffet was sub-par and lacked variety for sure. They quickly ran out of everyones favorites which was disappointing. We tried reserving dinner at the other restaurant and couldn't and the buffet had such little to offer for Christmas dinner, we ate mostly brrad. I can go on for a while on all the things that disappointed us.

8/10 Good

IXCHEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Sumie

Stayed 4 nights in Dec 2020

2/10 Terrible

Edisher

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t know where to start when it comes to rating this hotel. Dos Playas Fernado must be THE WORST resort one can stay in Cancun. There is not a single thing about this hotel that is up to the standards. Cleanness/Peacefulness – Rooms are literally filthy and smell like a pig farm. I had a king size matters and I could occupy only a 1/3 of it since laying on the other 2/3 felt like I was falling off the cliff. Shower heads were so dirty that I couldn’t look at it if I wanted to continue bathing. Towels are so old and worn that you feel like you are using a sandpaper, they have been in use for YEARS... There was a construction going on in the next room, so I couldn’t even dream of going to take a nap in my room during the day. After I saw the color of water in the pools available in the resort, I felt like running away from them as far as I could. You can tell, they haven’t been doing a decent work with maintaining clean water. Front Desk – They all need to be fired. They are all rude, cynical and will start yelling at you if you keep on persisting. This is precisely what one of the front desk attendants named Powell did when I persisted on changing the filthy room I was in. Even though Sinhue was nicer, he had absolutely no desire to help with anything I went to him for. They all keep telling you “dejame checar”, but no one really checks or does anything to accommodate your request. To Management- you really need to drain the swamp and hire staff that really care about
Stayed 1 night in Sep 2022

4/10 Poor

Karla Nataly

Travelled with family
Disliked: Staff & service, property conditions & facilities
Property is okay. The food and amenities are poor. Its avout what you expect at a 2 star hotel.
Stayed 4 nights in Jun 2022
Response from Yeing Lucero | Guest Service on 12 Sept 2022
Dear guest,Thank you so much for your feedback via this page.We appreciate each line because it helps us to improve our service.We hope to see you again.

4/10 Poor

Wandaci

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

2/10 Terrible

Romay

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The property is not what you expect from the pictures. The food was terrible, bland and not enough variety for an all-inclusive resort. Bad service in the restaurant. The water park does not exist and we paid for it in advance. The air conditioning was leaking and we complained for 3 days before they changed our room. My wife fell on the floor one night due to the leaking. The new room they provided had the minibar empty for the days we stayed there. We had to pay day passes at a nearby hotel to go through the week even though we paid an all inclusive fare. I would not recommend anybody to go to this place. Manager or customer service never reached out to us even though we complained and when we asked for them, we were told they were not around.
Stayed 7 nights in May 2022
Response from guest service on 17 Jun 2022
Dear guest, I am sorry you experienced difficulties in our services. My name is Elizabeth and I am in the lobby next to front desk most of the day, I don´t know how come we didn´t talked during your stay. I would appreciate you share with me under what name is your reservation and the day of your check in and check out please

8/10 Good

Shakera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice place to stay, my daughter and I enjoyed ourselves. The only problem I had was that the telephone in the room didn’t work. But the staff are very friendly and welcoming everyone have different experience mine was good.
Stayed 4 nights in Apr 2022

10/10 Excellent

Chiellcie Doreen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only things were the pillows sucked & the lack of outlets to be able to plug our phones into. The ones that were there were very slow. Otherwise it was a beautiful stay! Way better then I thought it would be!
Stayed 5 nights in Mar 2022

2/10 Terrible

Marion

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The beds were VERY HARD and uncomfortable and the room smelled musty and old. We checked out to locate better sleeping accommodations.
Stayed 1 night in Mar 2022
Response from GUEST SERVICE on 9 Mar 2022
Good afternoon Your comments are very important for our development and we thank you for taking the time to share your impressions with us. Kind regards Osmara P. Guest services

8/10 Good

Aaron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. They were kind, and tried to ensure comfort.
Stayed 6 nights in Feb 2022
Response from GUEST SERVICE on 5 Mar 2022
Good afternoon Your comments are very important to us. Kind regards Two Beaches Hotel

2/10 Terrible

Amanda

Stayed 2 nights in Feb 2022
Response from GUEST SERVICE on 2 Mar 2022
Buenas tardes Sus comentarios son de suma importancia para nuestro desarrollo Hotel Dos Playas Faranda Cancún. Agradecemos se tome el tiempo para darnos sus impresiones. Saludos Osmara P. Guest Service

6/10 Okay

Auricelia

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
the hotel has an excellent location its all inclusive is simple but with a lot of choice in terms of the room I did not like the structure it is not comfortable the hairdryer in the bathroom makes the room power drop. I had problems when I arrived because I had reserved a king bed and they put me in separate beds and at night the air conditioning in the room stopped, they took a long time to direct us to another room only at 12am we went to the 2nd room when we got there the same had a very strong smell of paint and again we were directed to the 3rd bedroom in which we stayed there. There were three of us, my husband and my 19-month-old baby, imagine our tiredness in the face of this change of room. The hotel is very different from the expedia photos. The lack of maintenance in the building is remarkable as everything is very old. I just didn't get angry anymore because I used the hotel just to sleep and have breakfast and even then it wasn't as comfortable as I expected.
Stayed 7 nights in Dec 2021
Response from GUEST SERVICE on 10 Jan 2022
Good afternoon I understand how you may feel, our staff know that they were aware of you, and I understand your annoyance, I know that in the last room you were comfortable. I appreciate your comment, which makes us make improvements in our developments Kind regards Osmara P. Guest Services

2/10 Terrible

Donna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room didn't have hot water, there was a water leak in the sink, we asked to be switched and other two people were asking the same. The food is disgusting. They absolutely do not refund the money even if yiu cant stay therw because the room is nasty! Worse place ever
Stayed 7 nights in Dec 2021
Response from GUEST SERVICE on 27 Jan 2022
Buen día Su comentario es de suma importancia

6/10 Okay

Jennifer

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property is not what you see in the ads on Expedia, the all inclusive is a waste of money as the food options are very limited. The “main” staff is rude and unfriendly. I called the front desk daily about the internet not working in my room so the smart tv didn’t work either, we had a rain storm one night which caused it to rain in my room I called because my room was flooded and wanted to moved and was told to put towels down to dry it up. Went for a special occasion for my wife 40th bday arranged a celebration the hotel forgot about it reminded them the night before about getting a cake for it and instead a dinner dessert showed up that I had to call for again extremely disappointed
Stayed 5 nights in Dec 2021
Response from GUEST SERVICE on 27 Jan 2022
Your comments are of utmost importance, to make improvements.

8/10 Good

Trula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people are extremely friendly and the grounds are gorgeous. We had an inexpensive room so it was pretty generic but that's what we paid for. The buffet was the only complaint. It wasn't that great but the cappuccinos were amazing! We really loved how they have us recycle cups.
Stayed 1 night in Nov 2021
Response from GUEST SERVICE on 27 Jan 2022
Good morning. I appreciate your comments, which make us grow day by day. Thank you Regards Osmara P.

8/10 Good

Alfredo

Travelled with partner
Liked: Staff & service, amenities
Good staff, decent food
Stayed 5 nights in Nov 2021
Response from Yeing Lucero | Guest Service on 4 Dec 2021
Thank you so much for your feedback. We hope to see you soon!

2/10 Terrible

Ruben

Travelled with family
Disliked: Property conditions & facilities, room comfort
Not worth it
They made me wait for early check in, they don’t have enough staff to clean rooms, restaurants serve the same food “EVERYDAY”, they never change the menu, and restaurants are not open all the time, only 1 main restaurant, the other ones they have don’t have variety of food, they offer transportation services and COVID tests services but when you ask for them, they ask you to call other people directly, they don’t take responsabilities for anything, my safety box was not working properly and had to wait 2 times like an hour to get it fixed. The amount I paid for me is not worth it, this is a 2 star hotel… would never stay here again.
Stayed 4 nights in Nov 2021
Response from Yeing Lucero | Guest Service on 29 Nov 2021
Dear guest thank you very much for sharing your vacation experiences via this website. We apologize that we did not meet your expectations during your stay at our resort. we will use your feedback to review and improve the service we provide to our valued customers. Kind regards