4 outdoor pools, pool umbrellas, sun loungers

Reviews of Riu Palace Kukulkan - Adults Only - All Inclusive

4.5 out of 5
Riu Palace Kukulkan - Adults Only - All Inclusive
Boulevard Kukulcan km 12, Zona Hotelera, Cancun, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 1139 out of 1757 reviews" "
Rating 8 - Good. 337 out of 1757 reviews" "
Rating 6 - Okay. 163 out of 1757 reviews" "
Rating 4 - Poor. 48 out of 1757 reviews" "
Rating 2 - Terrible. 70 out of 1757 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Phylicia

We were very satisfied with this property and would visit again!
Stayed 3 nights in Apr 2024

8/10 Good

Luis D

Liked: Cleanliness, staff & service, property conditions & facilities
Nice plave
Stayed 4 nights in Apr 2024

10/10 Excellent

Cyntia, tampa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is such a being place omg! I will stay only here when me and hubby have alone time !!! The best experience ever ! Thanks to everyone !
Stayed 4 nights in Apr 2024

10/10 Excellent

Josh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really happy with our stay here
Stayed 5 nights in Apr 2024

6/10 Okay

Robert, Roseville

Travelled with family
Disliked: Staff & service
Liked all things about the resort until checkout. We were charged for a $26 USD towel because I nicked my leg shaving and got a little blood on it. We have never stayed in a resort or hotel that charged us for something that was an accident. I was unaware of the nick until it was already stained. This really gave us a bad last impression of a wonderful trip. We now will never book with another Riu hotel again, First and last booking with your company
Stayed 6 nights in Mar 2023

10/10 Excellent

EDGAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk service excellent
Stayed 5 nights in Apr 2024

10/10 Excellent

Fateema

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I literally have no complaints! Excellent service. Excellent resort! I highly recommend :-)
Stayed 3 nights in Apr 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 4 nights in Mar 2024

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Los empleados muy atentos y amables
Stayed 5 nights in Apr 2024
Response from Online Reputation Manager on 3 May 2024
Apreciado Guillermo,Agradecemos sus palabras de corazón.Obtener de su parte una valoración como la que nos brinda, nos anima a seguir en nuestro camino y, con ganas de que vuelva a cualquiera de nuestras instalaciones, para ofrecerle una maravillosa experiencia entre nosotros.Seguimos cada día intentando superarnos a nosotros mismos y con los brazos abiertos para recibirle nuevamente.Le esperamos siempreCordialmente, Hotel Riu Palace KukulkanOnline Reputation Manager

2/10 Terrible

Natoya

Disliked: Cleanliness, staff & service
The employees stole money out my room. Will never stay here again.
Stayed 4 nights in Apr 2024

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing atmosphere
Stayed 4 nights in Apr 2024

10/10 Excellent

Delfidia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service the resort was super clean. I will definitely go back.
Stayed 3 nights in Apr 2024

8/10 Good

Rigoberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice! Guest service was great around the pool. I booked a romantic dinner that was supposed to be outdoors and paid extra for. They moved us in to a restaurant because of “weather,” there wasn’t any weather it was a major disappointment and not worth the money. Property was clean and love adults only!
Stayed 5 nights in Apr 2024

10/10 Excellent

isaac

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
My wife and I couldn't of been more happy the resort is clean new food selections are good and the service was great!
Stayed 8 nights in Apr 2024

10/10 Excellent

Andrea Issanagui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La comida del buffet no es tan buena, y no me gustó que todo cerrara tan temprano, pero de ahi en fuera todo muy bien. Los restaurantes de especialidad deliciosos y no batallamos para encontrar donde cenar.
Stayed 2 nights in Apr 2024
Response from Online Reputation Manager on 2 May 2024
Apreciada Andrea Issanagui,Le agradecemos sinceramente por su positiva valoración. Nos llena de alegría saber que cumplimos con sus expectativas y que los aspectos que valora fueron de su agrado durante su estancia. Esperamos sinceramente que regrese pronto para disfrutar nuevamente de nuestro servicio y hospitalidad.Cordialmente, Hotel Riu Palace KukulkanOnline Reputation Manager

10/10 Excellent

Quae

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing we don't like is the entertainment option on Saturday...Not everyone wants to leave the hotel or party with tons of people. Since Saturday is usually a night to have fun, they should definitely have something fun happening at the hotel itself. It should not be quiet
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the one thing that I didn’t like. Upon arrival at the airport, I was immediately scammed out of cash by the transportation guy. He told me there was a 45 minute wait for our ride to the hotel but if I paid him a fee, he has a friend who could take us there immediately. His friend was the transportation guy who was supposed to take us for free. It was my 31st time in Cancun and I know the deal. When we were ready to leave, the transportation people tried to send us on a shuttle 4 hours before our flight saying nothing else was available.
Stayed 7 nights in Apr 2024

10/10 Excellent

Jeffery Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property, friendly and helpful staff. Visited other areas, and while the surf was often red flag, the beach itself was much nicer than many other areas.
Stayed 6 nights in Apr 2024
Response from Online Reputation Manager on 3 May 2024
Dear Jeffery Lee,We are pleased to know the evaluation you have given us.Furthermore, we are happy to know that we have been part of your pleasant experience in our facilities.We appreciate the kindness you have had in evaluating us so positively.It will be a pleasure to welcome you once again.Yours faithfully,Hotel Riu Palace KukulkanOnline Reputation Manager

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Shanelle

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfied with my stay! All staff was very friendly and helpful! Rooms were clean! Had a wonderful relaxing vacation at the Riu!! Would recommend 10/10!!!
Stayed 5 nights in Apr 2024
Response from Online Reputation Manager on 2 May 2024
Dear Shanelle,Thank you so much for taking the time to write a review. It was a pleasure having you as our guest, and we look forward to welcoming you again on your next visit to our area.Best Regards, Hotel Riu Palace KukulkanOnline Reputation Manager

2/10 Terrible

Juan Diego

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
It wasn’t what I expected at all! The place is really small, the staff is not friendly at all, food is not that good and for the price I honestly was expecting a lot more.
Stayed 3 nights in Apr 2024
Response from Hotel Riu Palace Kukulkán Online Reputation Manag on 30 Apr 2024
Dear Juan Diego,Thank you for taking the time to provide us your feedback on your stay at our property.In our pursuit of excellence, it certainly saddens us to learn that you were left disappointed with some aspects of your experience. We regret to read that despite our best efforts and the goodwill of our staff, we were unable to fulfil your wishes and you did not find anything positive about our hotel.Your review will be passed on to the departments in charge.Best Regards,Hotel Riu Palace KukulkánOnline Reputation Manager

10/10 Excellent

Dmitriy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked veriety of food. Everything tasted amazing
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on 2 May 2024
Dear Dmitriy,Thank you so much for choosing Riu Hotels & Resorts and for sharing your experience! We look forward to welcoming you back in the near future!Best wishes, Hotel Riu Palace KukulkanOnline Reputation Manager

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

4/10 Poor

Mackenzie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Upon check in, they didn’t have a room available with a king bed, which I had booked. They had to put us in a room with 2 queen beds, and then we had to switch the next day to a room with a king bed. Didn’t have very many food choices, restaurants didn’t have that great of tasting good. Ended up getting sick for a couple days from either the food, or water. Definitely don’t recommend if you have food allergies, as they didn’t accommodate food allergies very well. The staff wasn’t as friendly as they could have been, and rarely did staff come to the pool to collect drink orders. You had to get out of the pool, and go up to the bar to get your drinks. The resort offered water volleyball, but only offered it in 2 half hour sessions throughout the day. Wished they would have left the net up everyday, since so many people wanted to play. There also wasn’t very much entertainment options at the resort. Almost all of the Riu parties took place at another Riu resort. Overall not very impressed, and wouldn’t recommend!
Stayed 7 nights in Apr 2024
Response from Online Reputation Manager on 30 Apr 2024
Dear Mackenzie,Thank you for providing your honest feedback.It is unfortunate to hear you weren't completely satisfied with your recent experience, as our policy is to make every attempt to please our guests.You may rest assured that we will share all your impressions with our management team for a proper follow up as guest service is our absolute main priority and we sincerely hope that we will have the opportunity to welcome you back again for a more satisfying experience.With our best wishes we remain,Hotel Riu Palace KukulkanOnline Reputation Manager

10/10 Excellent

Ashley

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The size of the resort was great. The good was amazing. Beautiful beach and VERY clean
Stayed 4 nights in Apr 2024

10/10 Excellent

Dunia

Liked: Cleanliness, staff & service, property conditions & facilities
our stay was very pleasant, we loved the service and the food, everyone was super nice, many activities for us to do , it was a great trip !
Stayed 5 nights in Apr 2024

10/10 Excellent

SONJA, Fairburn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Sherry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Good food. Did not need reservations.
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on 2 May 2024
Dear Sherry,Thank you for taking the time to write a great review of our hotel. It was our pleasure hosting you. We are looking forward to welcoming you again very soon!We wish you all the best,Hotel Riu Palace KukulkanOnline Reputation Manager

10/10 Excellent

Rita Janine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was excellent. Very clean, great food options with no reservations required. Getting pool chairs were no issue at this resort. Staff was attentive and fun. Hotel rooms were beautiful and beach was beautiful. I would definitely stay here again.
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on 30 Apr 2024
Dear Rita Janine, We cannot be more grateful for taking the time to write such a positive review of your recent stay with us at the Hotel Riu Palace Kukulkan.It is great for us to realize that you enjoyed your stay with us. Certainly, word of mouth is very important to us, so your comments are greatly appreciated. We look forward to welcoming you back on your next visit to our beautiful place.Kind regardsHotel Riu Palace KukulkanOnline Reputation Manager

10/10 Excellent

Lorena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice and clean resort. All the food was amazing, especially the buffet. Staff was great too.
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on 2 May 2024
Dear Lorena,we appreciate you taking the time to share your great review here!We look forward to hosting you again in the near future. We wish you all the best,Hotel Riu Palace KukulkanOnline Reputation Manager

10/10 Excellent

Amir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on 2 May 2024
Dear Amir,Thank you very much for choosing us and for sharing your review about your last stay.We look forward to hosting you again in the near future.Kind regards,Hotel Riu Palace KukulkanOnline Reputation Manager

10/10 Excellent

yanet

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
insuperable
Stayed 4 nights in Apr 2024

10/10 Excellent

Orlando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the service of all the staff everywhere we went, their kindness and hospitality was unique.
Stayed 5 nights in Apr 2024
Response from Online Reputation Manager on 2 May 2024
Dear Orlando,Thank you for your great review.We're delighted we were able to live up to the expectations you had of us.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu Palace KukulkanOnline Reputation Manager

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great property. The food options are pretty good. The beach and pools are clean. Staff is friendly. The highlight was all of the activities they have. Riu party was so much fun. Definitely an older crowd 50 until u go to the Riu party
Stayed 3 nights in Apr 2024
Response from Online Reputation Manager on 30 Apr 2024
Dear Gloria,Thank you for your great review. We are really glad to learn that you enjoyed your experience during your stay at our Hotel Riu Palace Kukulkan! We would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu Palace KukulkanOnline Reputation Manager

10/10 Excellent

Desarae

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed ourselves !
Stayed 3 nights in Apr 2024
Response from Online Reputation Manager on 2 May 2024
Dear Desarae,Thank you so much for your outstanding review!It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu Palace KukulkanOnline Reputation Manager

8/10 Good

Angela

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Food was ok, drinks ok. Great view from room
Stayed 5 nights in Apr 2024
Response from Online Reputation Manager on 2 May 2024
Dear Angela,We enjoyed reading your review.It was a pleasure having you stay with us and we are glad that you enjoyed all aspects of our property.We look forward to welcoming you again in one of our worldwide premises.Best wishes, Hotel Riu Palace KukulkanOnline Reputation Manager

8/10 Good

karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

6/10 Okay

kimberly, Brooklyn

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Apr 2024

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! The food could be worked on but wasn’t horrible.
Stayed 3 nights in Apr 2024
Response from Online Reputation Manager on 2 May 2024
Dear Kimberly,Thank you for taking the time out to leave a review! We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu Palace KukulkanOnline Reputation Manager

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Marianela, Kingwood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Olga

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place . Stuff is very nice and professional.
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on 2 May 2024
Dear Olga,Thank you for your great review. We are really glad to learn that you enjoyed your experience during your stay.We would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu Palace KukulkanOnline Reputation Manager

8/10 Good

Toby

Liked: Cleanliness, staff & service, property conditions & facilities
Arrived at 230pm. Our room wasn’t ready until after 5pm. They took our suitcases up but wouldn’t let us get anything out of it until the room a completely ready. Weird.
Stayed 3 nights in Apr 2024
Response from Online Reputation Manager on 2 May 2024
Dear Toby,Thank you so much for your words.We sincerely apologize for falling short of meeting your expectations.We look forward to welcoming you back.With our best wishes we remain,Hotel Riu Palace KukulkanOnline Reputation Manager

10/10 Excellent

Chidiebere

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 resort I will be back
Stayed 3 nights in Apr 2024
Response from Online Reputation Manager on 2 May 2024
Dear Chidiebere,Thank you so much for the wonderful rating!We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Palace KukulkanOnline Reputation Manager

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Sue

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on 2 May 2024
Dear Sue,We appreciate this feedback! It is wonderful to know that you enjoyed your stay with us so much!We are looking forward to hosting you again soon.Greetings,Hotel Riu Palace KukulkanOnline Reputation Manager