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Reviews of Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

4 out of 5
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only
Km 9.7 Blvd. Kukulcan, Zona Hotel, Cancun, QROO

Reviews

8.4

Very good

Rating 10 - Excellent. 850 out of 1509 reviews" "
Rating 8 - Good. 329 out of 1509 reviews" "
Rating 6 - Okay. 158 out of 1509 reviews" "
Rating 4 - Poor. 75 out of 1509 reviews" "
Rating 2 - Terrible. 97 out of 1509 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tamika C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a beautiful time from start to finish. The level of service provided from each staff member is unparalleled. The Royalton CHIC is TOP Notch. Located in the Hotel Zone just a 10 minute walk from the action!! All I have to say is Diamond 💎 Club…The beach, the pools, the rooms, the food options (only thing is portion size at some restaurants are small), but all above my expectations.. I can’t even begin to tell you. We had Butler Service from the AWESOME & GORGEOUS Samara. She was the best! So attentive, knowledgeable, sweet, & diligent with assisting us with reservations and recommendations. If you plan to stay in Cancun, the Royalton CHIC will NOT disappoint.
Stayed 4 nights in Apr 2024

10/10 Excellent

Bianca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Royalton chic is a great place to stay very lively so many options for food staff was amazing.
Stayed 4 nights in Apr 2024

2/10 Terrible

Joann

Liked: Cleanliness, staff & service
I became violently ill after dinner at the Hunter restaurant there. I had to call a Dr. to my room to the tune of $350. My vacation was ruined I’m afraid. I informed management at checkout. They said they had no other complaints, so basically, “Too BAD.” I was disappointed and probably won’t stay there again.
Stayed 2 nights in Apr 2024

6/10 Okay

Abiodun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The resort was fantastic and the vibe team did their best to keep it fun. Only thing I could say is the alcohol is definitely water down. Buy a bottle
Stayed 5 nights in Apr 2024

8/10 Good

Eric

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and fun parties.
Stayed 3 nights in Apr 2024

6/10 Okay

Ruby

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The water was shut off on our second day pretty much all day long until 5pm at night. We kept running into issues and the staff didn’t seem to care or take initiative. My boyfriend booked us a private romantic dinner, and due to weather it was rescheduled in one of the restaurants. However he was specifically told that it would be a private dinner away from restaurant guest. Nope they sat us right in the middle of the restaurant with no privacy whatsoever totally ruined my romantic experience and proposal. The staff was extremely undertrained and the people in Management positions should not be there specifically Johnny who was no help whatsoever. Thank you to Eduardo who finally stepped up and tried to fix the situation even though it was past that time. Staff needs to get their knowledge and training up it’s not there fault it’s the ones in charge. How does a hotel get the water shut off most of the day???? Ridiculous!
Stayed 3 nights in Apr 2024

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

Shemon

Liked: Staff & service
You pay a price to upgrade to diamond and then still have to pay to upgrade to premium liquor. The upgrade was not work it. The hotel needs some maintenance our floor smelled like mildew. The staff was nice and tried to accommodate us for any inconvenience.
Stayed 3 nights in Apr 2024

8/10 Good

Christopher Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

8/10 Good

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food can be better.
Stayed 4 nights in Apr 2024

6/10 Okay

Chantel

Travelled with partner
Rooms had a bad smell and food variety wasn't great but other than that a nice facility.
Stayed 4 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found our facility to be nice overall, but we're sorry to learn about the issues you encountered with the room smell and food variety.Please know that we take your comments seriously, and we will address these concerns with our team to ensure improvements are made. Your comfort and satisfaction are important to us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warm regards,

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was not great. Steak restaurant was subpar. Staff was great!
Stayed 3 nights in Apr 2024

8/10 Good

Usman

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Tiera

Travelled with group
Liked: Cleanliness, amenities
The property had a few issues far as communication. The credit given was only for percentage off of anything at resort
Stayed 3 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed your stay overall, but we're sorry to learn about the issues you encountered regarding communication and the credit offered. Your feedback is valuable to us, and we will certainly look into improving our communication processes to ensure a seamless experience for all our guests.If there's anything else you'd like to discuss or if there are any further details you'd like to share about your experience, please feel free to reach out to us directly. We appreciate your input and hope to have the opportunity to welcome you back for an even better stay in the future.Warm regards,

6/10 Okay

CHRISTOPHER

Travelled with partner
Liked: Cleanliness, staff & service
Honestly check in was smooth and service was great . Food was ok not good to be honest . Our butler luz was great and would go beyond to make vacation perfect . Waiters and beach butlers were great beach waiter Abel made vacation great for us. Jorge was always great with us as well . One thing that made my experience unpleasant was vendors around the beach ,some would get upset if you didn’t want to purchase anything to the point they would harass you until you would finally give them your money so you can enjoy your “luxury vacation “. Personally I felt unsafe with one vendor in the resort diamond club area beach who was selling coconuts he threaten me with some type of sharp object and was sticking is middle finger at me and cursing at me . How is this considered a luxury resort when you can’t even enjoy time at the resort beach . Resort really needs to do with something with these vendors . I repeat I will never come back to this resort and recommend you to not come unless you want to feel harassed on your vacation and feel unsafe .
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Guest,Thank you for sharing your experience with us. We're glad to hear that check-in was smooth and that you received great service from our team, including Luz and Abel. However, we're sorry to hear about the challenges you encountered with some of the beach vendors. Your safety and comfort are our top priorities, and we take incidents like these very seriously.We will address your concerns with our management team to ensure that appropriate actions are taken to prevent similar situations from occurring in the future. Your feedback helps us improve, and we appreciate your honesty.If there's anything else we can assist you with or if you'd like to discuss your experience further, please feel free to contact us directly. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Warm regards,

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Guest,Thank you for taking the time to rate your experience at Royalton CHIC Cancun! We're delighted to see that you gave us a score of 4/5. Your satisfaction is our top priority, and we're thrilled to know that you had a fantastic stay with us.If you have any specific feedback or if there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful experience in the future!Best regards,

8/10 Good

Katie Alvarado

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: good view, good food, sushi was actually good, decent sized pool, there is air conditioning and a fan and the drinks are good. Staff is really nice and friendly Cons: the 300 dollar voucher isn’t a voucher it’s basically a booklet they give you with like a bunch of 20 dollar coupons on things, the elevator does take awhile since there’s only like 5 but it’s getting better Overall loved the stay the hotel was nice and close to the strip would come again
Stayed 6 nights in Apr 2024
Response from Damian Gomora / expedia concierge on 27 Apr 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Joseph, Rochester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my husband enjoyed celebrating our 6th yr wedding anniversary here! The food! The food! The property ,staff, accommodations 9.5/10.
Stayed 5 nights in Apr 2024
Response from Damian Gomora / expedia concierge on 25 Apr 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Renald

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I enjoyed the staff especially Atzel at the front
Stayed 3 nights in Apr 2024
Response from Damian Gomora / expedia concierge on 25 Apr 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I highly recommend Royalton Chic Cancun! Everything about the resort is amazing!! The staff extremely nice and friendly. The entire resort super clean! Entertainment is AMAZING!!!!
Stayed 5 nights in Apr 2024
Response from Damian Gomora / expedia concierge on 24 Apr 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Damian Gomora / expedia concierge on 25 Apr 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Christina Joy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff! Such a fun time! Food was really good, room service was quick. Hugo and Luis took care of us by pool sideusand the pool
Stayed 7 nights in Apr 2024
Response from Damian gomora / expedia concierge on 24 Apr 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Robynn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay!!
Stayed 3 nights in Apr 2024
Response from Damian Gomora / expedia concierge on 24 Apr 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

8/10 Good

Sherry

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I love my butler Sandra she was the best and the sweetest she even was helping my cousins out, because they were NEVER able to find their butler. We had the best time until it was time to check out. The person who checked us out his name is David he was so rude and refused to listen to what I was saying he kept cutting me off when I was trying to tell him that my son had his own room and his spa day was going on his bill and I was only paying for mine. But he kept cutting me off and talking over me. Don’t wait on people who spent their hard earned money to stay there to check out to start being rude.
Stayed 4 nights in Apr 2024
Response from damian gomora / expedia concierge on 23 Apr 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

8/10 Good

Jessica, Port Arthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Royalton Chic was great! Check in was at 3pm, but we were able to enjoy food and drinks while we waited. The property was beautifully kept and every team member we interacted with had the best customer service I've seen in a really long time. The food was definitely a 9 out of 10! I havent had seasoned food at any hotel we've stayed at in Cancun. The main pool was a little cold, but the vibe was nice. The rooftop pool was more warm to it felt better. Note: Diamond member or not, you will have to pay for all alcoholic beverages. So be prepared. The foam party was everything everyone has talked about. Absolutely fun! Overall our stay was great. However, the amount of money being paid to stay at the hotel should honor all inclusive at the rooftop pool area. That was the most disappointing during our stay.
Stayed 3 nights in Apr 2024
Response from damian gomora / expedia concierge on 23 Apr 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Lianet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue una experiencia increíble
Stayed 3 nights in Apr 2024
Response from damian gomora / expedia concierge on 22 Apr 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. Would definitely recommend.
Stayed 7 nights in Apr 2024
Response from damian gomora / expedia concierge on 22 Apr 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

6/10 Okay

Stefan

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from damian gomora / expedia concierge on 23 Apr 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

8/10 Good

Marisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food wasn’t the greatest but the service, pool, and beach were great
Stayed 4 nights in Apr 2024
Response from damian gomora / expedia concierge on 22 Apr 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Rebekah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Royalton Chic was a phenomenal resort with great food options. We will definitely plan to stay with them again in the future.
Stayed 4 nights in Apr 2024
Response from damian gomora / expedia concierge on 22 Apr 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

8/10 Good

Jelecia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice .. had a great time . Staff were nice and attentive .. rooms had beautiful views
Stayed 4 nights in Mar 2024
Response from damian gomora / expedia concierge on 22 Apr 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

6/10 Okay

CHRISTI

Travelled with group
Liked: Cleanliness, staff & service, amenities
The hotel is beautiful. Except the food. I was with a party of 6. None of us liked the food. Poor poor quality. Definitely need to improve it. Needs to be more quality. Guacamole had way too much lime. Coffee shop should open at six
Stayed 4 nights in Apr 2024
Response from damian gomora / expedia concierge on 22 Apr 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

8/10 Good

Zubin

Liked: Cleanliness, staff & service, property conditions & facilities
Good property and access to very clean and blue water beach. Very good rooms on average. Could do with a beach bar that is open late.
Stayed 2 nights in Apr 2024
Response from damian gomora / expedia concierge on 22 Apr 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

2/10 Terrible

umesh

Travelled with partner
To start with when i booked i opted for king bed. They gave me 2 queen. When i asked at the front desk the guy was very rude and said it is not available this the only choice i have. Another issue at this hotel is most of the staff doesn’t speak english and it is very difficult to communicate with them. Please don’t try the chopsticks restaurant. Everything we ordered was sweet. The inly restaurant which had good food was en hacienda. The drinks were not that great. They were using cheap liquor. Overall it is not a great place
Stayed 4 nights in Apr 2024
Response from damian gomora / expedia concierge on 20 Apr 2024
ok sorry that your stay was not pleasant also inform you that the beds are under availability however we will be working to improve and will pass the information to reinforce the friendliness of the staff, and if unfortunately not all staff speak English 100% but any request could have done with our reception staff, guest service, or blue line they are highly trained to assist you, we work to constantly improve service best regards

8/10 Good

Jose De Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The party vibe needs to improve and its music. There was way too much rap playing. There should be more of a variery of music. The Mexican restaurant was horrible. I would have thought they would have the best food.
Stayed 7 nights in Apr 2024
Response from Jhonny C. - Manager On Duty on 20 Apr 2024
We're sorry your experience wasn't what you expected! We appreciate your feedback and are committed to improving. We will strive to create a better festive atmosphere and diversify our music selection to suit all tastes. As for the food, we will take steps to ensure that our Mexican restaurant offers delicious dishes that meet your expectations. We look forward to the opportunity to welcome you back and demonstrate the positive changes we are implementing, and we look forward to welcoming you with open arms for an enhanced experience!

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Jhonny C. - Manager On Duty on 20 Apr 2024
Thank you for choosing our accommodation service! We hope your stay was excellent, we look forward to seeing you again soon!

8/10 Good

Olta

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort for the value with a lot of activities in the resort. Dining options were ok, the buffet was a bit limited, expected more fresh fruits and less of the same stations throughout the buffet. The resort was clean overall, the rooms have a great ocean front view but a bit outdated for a 5 star luxury resort--our bathrobes were dirty and no slippers. Staff was very friendly and helpful. The cafe was excellent from the ladies making the coffees, the coffees, ice creams and pastries. One of the nicest resorts in the area.
Stayed 4 nights in Apr 2024
Response from Alondra Simonin / Expedia Ambassador on 18 Apr 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Yvette, Harper Woods

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nelson @ Vespa was amazing!!
Stayed 4 nights in Apr 2024
Response from Alondra Simonin / Expedia Ambassador on 17 Apr 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Takiia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great sunset beach view upgrade
Stayed 3 nights in Apr 2024
Response from Alondra Simonin / Expedia Ambassador on 16 Apr 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Carlton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Alondra Simonin / Expedia Ambassador on 17 Apr 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Tania M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Damian Gomora / expedia concierge on 25 Apr 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Royalton Chic last week for a bachelorette long weekend away, and boy did we have fun!! I believe the staff at a resort can really make or break your experience, and the staff at the Royalton Chic were beyond amazing!! Big shoutout to Angel at the Munchies bar/restaurant - he went out of his way to make sure we had everything we needed and also anything we asked for! Jonathan and Alejandro were amazing too - they were friendly, joined in on the fun and super courteous! While we did not meet a staff member that we did not like, these guys made our stay! The variety of food options available was impressive and you were never far from a snack or a drink! :) My only complaint was that our room just would not cool off and stayed pretty damp the entire time. Some of it is inevitable given the coast, but compared other places I've visited in Cancun, the room could have used some love. We did not spend a lot of time in it, so it was a very minor inconvenience! Overall a great stay for the kind of vibe and trip we were looking for. Major shout outs to the staff again for making the trip so memorable!
Stayed 4 nights in Apr 2024
Response from Alondra Simonin / Expedia Ambassador on 16 Apr 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Kenneth, Jonesboro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like air conditioning in my room
Stayed 4 nights in Apr 2024
Response from Alondra Simonin / Expedia Ambassador on 16 Apr 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Jasmine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! Beautiful property! So many events and things to do!
Stayed 4 nights in Apr 2024
Response from Alondra Simonin / Expedia Ambassador on 14 Apr 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

8/10 Good

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had a lot of fun events at the pool and staff was friendly. Did not like how they approached you as soon as you checked in and tried to give you some free services with the intention of selling you a membership and taking up half a day in a seminar. Being a different language it was hard to understand what their intentions were and was confusing. Also there was a odor on our floor from something not sure what it was. We also paid for the diamond club membership for better alcohol and notice that the other guest got the same as us that had the regular membership.
Stayed 6 nights in Apr 2024
Response from Alondra Simonin / Expedia Ambassador on 13 Apr 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Akeidra

Travelled with family
Liked: Property conditions & facilities
This was my first time going to Mexico and I’m so glad we chose to stay at the Royalton Chic.
Stayed 4 nights in Apr 2024
Response from Alondra Simonin / Expedia Ambassador on 16 Apr 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Gantulga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. I had a small complaint about my room and they switched me to a different one and carried my stuff there while I was at lunch!
Stayed 3 nights in Apr 2024
Response from Alondra Simonin / Expedia Ambassador on 11 Apr 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Alondra Simonin / Expedia Ambassador on 11 Apr 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Alfredo

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay when you're planning to go cancun.
Stayed 3 nights in Apr 2024
Response from Alondra Simonin / Expedia Ambassador on 11 Apr 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.