Deluxe Room | Balcony
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Reviews of Villa Sofia Holiday Accommodations

3 out of 5
Villa Sofia Holiday Accommodations
Calle Aurora, Mz 4, Lote 22, SMZ 44, Cancun, QROO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 30 out of 39 reviews" "
Rating 8 - Good. 6 out of 39 reviews" "
Rating 6 - Okay. 3 out of 39 reviews" "
Rating 4 - Poor. 0 out of 39 reviews" "
Rating 2 - Terrible. 0 out of 39 reviews" "

9.4/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great, however, it was in a not-so-nice area.
Stayed 1 night in Jan 2024
Response from Administration Villa Sofia on 15 Feb 2024
Hola Valerie, thank you for your comments

10/10 Excellent

Choyce

Liked: Cleanliness, staff & service, amenities
Staff was very helpful and accommodating
Stayed 2 nights in Jan 2024
Response from Administration Villa Sofia on 15 Feb 2024
Thank you very much for your kind comments!

10/10 Excellent

Alina

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. Roberto, the property manager and host, was friendly, helpful and clear with directions/suggestions for places to explore in the area. We appreciated Los Abuelos Campastre restaurant nearby (amazing traditional food), Soriana marketplace just across the road from the hotel (where we could buy food to make breakfast at Villa Sofia and then enjoy it on the premises by the swimming pool), the proximity of bus stations that take you to Playa Delphines (one of the most beautiful beaches) and Puerto Juarez (ferry to Isla Mujeres/Cozumel). We reserved the deluxe room with a large balcony - it was cozy and beautiful, has been cleaned regularly, and most importantly, the bed was very comfortable. The only issue was the loud noises coming from the entertainment park located close to the hotel (people taking rides on rollercoasters were screaming loudly past midnight), so it wasn't possible to sleep with windows open. The room had the AC with temperature control and the noise was not very loud with windows closed (this could only be a problem for the sensitive ears).
Stayed 7 nights in Dec 2023
Response from Administration Villa Sofia on 11 Jan 2024
Hello Alina thank you for your kind comments.It is our pleasure to provide to our guest the best experience

10/10 Excellent

Stephen

Liked: Property conditions & facilities
Two thumbs up
We enjoyed our stay. Roberto was very friendly and accommodating. Our room was small, but clean with a comfortable bed. The location was close to shopping and cafes. We would definitely recommend it.
Stayed 1 night in Nov 2023
Response from Administration Villa Sofia on 9 Nov 2023
Dear Sthepn we appreciate your kinds comments.

10/10 Excellent

Norman Leon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Roberto was friendly and helpful to make sure that we were able to check at midnight as our flights were over the check in time. If I had stayed in Cancun for longer, I would definitely stay here again. The room was very well taken care of and an amazing AC to get you cool in the night.
Stayed 1 night in Sep 2023
Response from Administration Villa Sofia on 18 Sept 2023
Hello Norman!We truly appreciate your comments.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Administration Villa Sofia on 27 Jul 2023
Dear guest thank you for your comments.For all Villa Sofia team was a truly pleasure to welcome you.

6/10 Okay

Nicole

Travelled with partner
outside of the property was really cute. Our room was okay, nothing special. It was decently clean but the ceiling fan was coated in dust. Basically the room was just okay. Nothing to really compliment. It was a place to sleep but we certainly didn’t want to hang out in our room. We were woken up every morning at around 7am from the cleaning lady outside our room. She would try to get into our room by shaking the doorknob. This villa is extremely small so although she was just doing her job cleaning the other rooms and in the common area it was so so loud and I’m on vacation so I wanted to sleep in. But so such luck. The water pressure in the shower was incredibly bad.
Stayed 3 nights in May 2023
Response from Administración Villa Sofía Holiday Accomodation on 7 May 2023
Dear Nicole, thank you for your comments.We are sorry that you were not able to enjoy a pleasant stay.This allows us to work to offer our guests the best

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are great
Stayed 1 night in Apr 2023
Response from Administración Villa Sofía Holiday Accomodation on 25 Apr 2023
Estimado Dale muchas gracias por tus comentarios.Para todo el equipo de Villa Sofía, es un placer seguir trabajando para mantener nuestros estándares de satisfacción al huésped.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely wonderful
I had a wonderful stay - it was a slice of heaven after being stuck for a week in a touristy area for business. Beautiful paintings, quiet atmosphere, lovely communal kitchen, a garden, stained glass in the hallways, incredibly relaxing balcony and more. It was also extremely conveniently located next to a large supermarket. The hospitality from the owners was also excellent. Villa Sofia is a gem. to note - this is a small building with no elevator so if you have large bags I suggest you ask for a lower floor.
Stayed 1 night in Apr 2023
Response from Administración Villa Sofía Holiday Accomodation on 19 Apr 2023
Dear guest, thank you for your comments.For all the team of Villa Sofia it is a great pleasure to offer the best experience to all our guests.

8/10 Good

Scott

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice people and clean. The worst part was hauling luggage up three flights of narrow stairs, no elevator. Only YouTube for tv unless you have a Netflix account.
Stayed 1 night in Mar 2023
Response from Administración Villa Sofía Holiday Accomodation on 21 Mar 2023
Hello Scott, we aprecciate your comments. It is important to clarify that all rooms have Smart TV, with free internet, TV cableBest regards.

10/10 Excellent

shante

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Roberto was very welcoming, the property is a hidden gem, would definitely recommend. Very convenient location to grocery & shopping area
Stayed 1 night in Feb 2023
Response from Administración Villa Sofía Holiday Accomodation on 18 Feb 2023
Dear Shante thank you for your comments this allows to continue ofering the best experience to our guests.

8/10 Good

jackie, vail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable place to relax and close to shopping (across the street).
Response from Administración Villa Sofía Holiday Accomodation on 27 Dec 2022
Dear guest, Thank you for your review.This allow to continue working in order to offer the best experience possible to all our guests.

10/10 Excellent

clarke

Stayed 1 night in Sep 2022
Response from Administración Villa Sofía Holiday Accomodation on 20 Sept 2022
Muchas gracias por sus comentarios.Esto nos permite poder seguir ofreciendo la mejor experiencia posible a nuestros huéspedes.

10/10 Excellent

Bettiann

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is indeed a gem! It is clean, beautiful & conveniently located across from a shopping plaza near the downtown area. Mr. Robert is a wonderful host. Absolutely no complaints here!!!!
Stayed 1 night in Aug 2022
Response from Administración Villa Sofía Holiday Accomodation on 12 Aug 2022
Hello Bettian, thank you so much for your review. This is very helpful for us to continue offering the best experiencie possible to all our guest.

10/10 Excellent

Maximino

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
I liked the place, it is very clean and comfortable. The staff is very kind. I would stay here all the time. thank you villa sofia for making my trip a nice adventure
Stayed 4 nights in Feb 2022
Response from Administración Villa Sofía Holiday Accomodation on 23 Feb 2022
From all Villa Sofia Team, thank you for your comments. It help us to continue offering the best stay to all our guests.

10/10 Excellent

Maria

Stayed 2 nights in Jan 2022

6/10 Okay

CARLOS

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
en realidad no es un hotel, no tiene estacionamiento, el auto se queda en la calle y no hay suficiente espacio. Difícil de encontrar aun con la ubicación que muy amablemente me enviaron por WhatsApp, La atención si muy buena. Pero por el precio si me quedo con mis dudas.
Stayed 1 night in May 2024

8/10 Good

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal amable. Poco aislamiento de ruidos.
Stayed 1 night in Feb 2024
Response from Administration Villa Sofia on 29 Feb 2024
Gracias por sus comentarios

10/10 Excellent

Jerobal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien!
Nos fue muy bien, la limpieza es destacable, solo nos pareció pequeña la habitación qué nos tocó. Tal vez es la más pequeña del hotel, pero era la única disponible.
Stayed 1 night in Oct 2023
Response from Administration Villa Sofia on 2 Nov 2023
Hola Jerobal, agradecemos mucho tus comentarios.

6/10 Okay

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service
Sehr kleines Zimmer Leider keinen täglichen Roomservice
Stayed 2 nights in Oct 2023
Response from Administration Villa Sofia on 31 Oct 2023
Hello Stepanie, than you for your comments.It is correct, as it was specified in the important information visible for you before booking the room service is not diary

8/10 Good

Qifan, cuidad de mexico

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Administration Villa Sofia on 8 Sept 2023
Agradecemos tus comentarios.

8/10 Good

Raphael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Administration Villa Sofia on 29 Aug 2023
Hello Rafael.Thank you for your comments

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay
Villa Sofía met the expectations we got from the pictures. It is a cozy, small hotel with a common kitchen, dining area, and pool. The room was very comfortable, and the staff was very friendly and helpful. Easy to get around Cancún from the location. Close to a couple of supermarkets as well.
Stayed 4 nights in Jun 2023
Response from Administration Villa Sofia on 7 Jul 2023
Dear Tomas, we truly appreciate your comments.For all the team of Villa Sofia, was a pleasure to welcome you.

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Administration Villa Sofia on 21 Jun 2023
Hola Sonia, agradecemos ampliamente tus comentarios y evaluación.Para todo el equipo de Villa Sofía, es nuestro trabajo diario buscar la mejor experiencia de nuestros huéspedes.

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
La atención brindada por el personal super excelente, realmente inmejorable, de 100
Stayed 1 night in Jun 2023
Response from Administration Villa Sofia on 14 Jun 2023
De parte de todo el equipo de Villa Sofía, agradecemos tus comentarios.Es nuestro placer ofrecer la mejor experiencia a todos los huéspedes.

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La atención es excelente.
La atención del Sr. Roberto fue excelente. Todo muy limpio y arreglado. Un lugar acogedor. Solo que esta situado cerca de una calle muy transitada, que de noche se escuchan los autos y motos.
Stayed 2 nights in May 2023
Response from Administration Villa Sofia on 30 May 2023
Hello Cinthya.Thank you for your comments.This allows to continue working in order to offer the best experience to our guests.

10/10 Excellent

Celine

Stayed 3 nights in May 2023
Response from Administration Villa Sofia on 22 May 2023
Hello Celine.We truly appreciate your kind comments.This allows to continue working in order to offer the best experience to a our guests.Best regards

10/10 Excellent

JUAN RAFAEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención, las instalaciones y habitaciones en muy buen estado, camas y almohadas excelentes. Muy buena ubicación, con supermercados y centro comerciales cerca, así como transporte publico para ir a la playa.
Stayed 2 nights in Mar 2023
Response from Administración Villa Sofía Holiday Accomodation on 9 Mar 2023
Hola Rafael! Agradecemos mucho tus comentarios, esto nos permite seguir trabajando para ofrecer la mejor experiencia a nuestros huéspedes.

10/10 Excellent

Jorge Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Muy buen servicio . Todo excelente !!! Nos sentimos muy agusto . Cama muy comoda
Stayed 1 night in Feb 2023
Response from Administración Villa Sofía Holiday Accomodation on 27 Feb 2023
Estimado Alfredo, muchas gracias por tus comentarios, estos nos permiten seguir trabajando para ofrecer la mejor experiencia a nuestros huéspedes.

10/10 Excellent

José Antonio

Stayed 2 nights in Dec 2022
Response from Administración Villa Sofía Holiday Accomodation on 18 Dec 2022
Muchas gracias por tus comentarios.Esto nos permite seguir trabajando y así ofrecer la mejor experiencia posible a nuestros huéspedes.Excelente día

10/10 Excellent

Michelle

Stayed 1 night in Nov 2022
Response from Administración Villa Sofía Holiday Accomodation on 21 Nov 2022
Muchas gracias por tu review Michelle.Esto nos permite seguir ofreciendo la mejor experiencia posible a nuestros huéspedes.

10/10 Excellent

Georgina Haydee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Servicio excelente
Excelente servicio desde el inicio de la reservación y el personal impecable recomendado ampliamente.
Stayed 1 night in Sep 2022
Response from Administración Villa Sofía Holiday Accomodation on 20 Sept 2022
Muchas gracias por sus comentarios.Esto nos permite poder seguir ofreciendo la mejor experiencia posible a nuestros huéspedes.

10/10 Excellent

Carolina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonitas decoraciones, muy limpio y con todo lo necesario.
Stayed 1 night in Sep 2022
Response from Administración Villa Sofía Holiday Accomodation on 20 Sept 2022
Muchas gracias por sus comentarios.Esto nos permite poder seguir ofreciendo la mejor experiencia posible a nuestros huéspedes.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El gerente fue extremadamente amable y paciente. Las habitaciones estaban listas para usarlas. Me gusto mu
Stayed 5 nights in Jul 2022
Response from gracias on 1 Aug 2022
Muchas gracias por su comentario, agradecemos su visita y recuerde que en Villa Sofía siempre estamos dedicados a proporcionar buena calidad y servicio a nuestros huéspedes

10/10 Excellent

Reinaldo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La amabilidad del propetario, el Señor Roberto. Este lugar merece mas que 5 estrellas, es ¡¡ EXCELENTE !!, un hotel de familia tranquilo, limpio y comodo. Estrategico para llegar a cualquier lugar en Cancún y, cuenta con una anplia y limpia cocina con todos los adelantos. He estados en mucho lugares, paises y hoteles y, ni siquiera el Hilto se compara a este hermoso y agradable lugar. Muchas gracias a el (o) propetarios por cuidar de este acogedor lugar. Reinaldo.
Stayed 2 nights in May 2022
Response from Administración Villa Sofía Holiday Accomodation on 14 Jun 2022
Hola Reinaldo, agradecemos mucho tu comentario. Esto nos es de gran ayuda para seguir ofreciendo el mejor servicio.

10/10 Excellent

karine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super guesthouse au milieu de la ville de cancun
Stayed 1 night in Apr 2022
Response from Administración Villa Sofía Holiday Accomodation on 12 Apr 2022
Hello Karine. Thank you so much for your comment. It was a truly pleasure to welcome you in Villa Sofia.

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Excelente lugar Me arrepentí de no haber reservado más noches en éste lugar Sin duda volvería El sr que nos atendió muy amable. Hay un Soriana a una cuadra, tienen cocina Frigobar, todo bien
Stayed 1 night in Mar 2022
Response from Administración Villa Sofía Holiday Accomodation on 2 Apr 2022
Hola! Muchas gracias por tu comentario. Para todo el equipo de Villa Sofía, es muy importante para seguir ofreciendo el mejor servicio.

10/10 Excellent

Juan manuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien
Muy tranquilo y agradable, un lastima no funcionó el internet en mi estancia (1dia)
Stayed 1 night in Jan 2022
Response from Administración Villa Sofía Holiday Accomodation on 9 Feb 2022
Hola Juan! Gracias por tus comentarios. Esto nos permite seguir haciendo el mayor esfuerzo para brindar la mejor experiencia a todos nuestros huéspedes.