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Reviews of Hotel & Spa Real Villa Anayet

4 out of 5
Hotel & Spa Real Villa Anayet
Plaza de Aragón, 8, Canfranc

Reviews

9.0

Wonderful

Rating 10 - Excellent. 91 out of 156 reviews" "
Rating 8 - Good. 51 out of 156 reviews" "
Rating 6 - Okay. 8 out of 156 reviews" "
Rating 4 - Poor. 2 out of 156 reviews" "
Rating 2 - Terrible. 4 out of 156 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Guy

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Silvia Franco (Jefa de Recepción) on 28 Aug 2023
Dear Guy, thank you very much for your evaluation. Our main objective is the satisfaction of our clients, so we hope you enjoy your stay. Greetings. Silvia Franco (Head of reception)

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Silvia Franco (Jefa de Recepción) on 28 Aug 2023
Estimado Daniel, muchas gracias por su valoración. Nuestra principal motivación es la satisfacción de nuestros clientes por lo que esperamos que disfrutase de su estancia. Un saludo. Silvia Franco (Jefa de recepción)

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Silvia Franco (Jefa de Recepción) on 3 Sept 2023
Estimada Sarah, muchas gracias por su valoración. Nuestra principal motivación es la satisfacción de nuestros clientes por lo que nos alegramos de haber cumplido con sus expectativas y hayan disfrutado de su estancia. Esperamos volver a verles. Un saludo. SIlvia Franco (Jefa de recepción)

10/10 Excellent

Ernest

Stayed 1 night in May 2023
Response from Silvia Franco (Jefa de Recepción) on 13 May 2023
Estimado Ernest, muchas gracias por su valoración. Nuestra principal motivación es la satisfacción de nuestros clientes por lo que nos alegramos de haber cumplido con sus expectativas. Esperamos que disfrutasen de su estancia y volver a verles pronto. Un saludo. Silvia Franco (Jefa de recepción)

10/10 Excellent

Kathryn

Stayed 1 night in May 2023
Response from Silvia Franco (Jefa de Recepción) on 24 May 2023
Dear customer, thank you very much for choosing us and for your evaluation. We are glad to have met your expectations as our main objective is the satisfaction of our customers. Greetings.Silvia Franco (Head of reception)

6/10 Okay

Victor

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Silvia Franco (Jefa de Recepción) on 13 May 2023
Estimado Víctor, muchas gracias por su valoración. Nuestra principal motivación es la satisfacción de nuestros clientes por lo que nos alegramos de haber cumplido con sus expectativas. Esperamos que disfrutasen de su estancia y volver a verles pronto. Un saludo. Silvia Franco (Jefa de recepción)

10/10 Excellent

Mike

Stayed 1 night in Oct 2022

10/10 Excellent

Iain

Stayed 1 night in Aug 2022
Response from Silvia Franco (Jefa de Recepción) on 1 Sept 2022
Dear Harris, thank you for choosing us and for your feedback. We hope you enjoyed your stay. Greetings. Silvia Franco (Head of reception)

8/10 Good

HOWARD

Stayed 1 night in Aug 2022
Response from Silvia Franco (Jefa de Recepción) on 14 Aug 2022
Estimado Howard, muchas gracias por su fantástica valoración. Nuestra mayor motivación es la satisfacción de nuestros clientes. Estaremos encantados de verles de nuevo. Un saludo. Silvia Franco (Jefa de Recepción)

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value option in summer
Good place. Clearly a ski hotel but we stayed in summer so very quiet. Very few guests and staff looked after us well. We ate & drank well in the bar despite being the only ones in there. Bar well priced too. Condition of the hotel is good but still a few years in it now so not bang up to date, but good size room more like a suite. No parking, as advertised, but street parking plentiful and very close and free - seems safe as very quiet area. Breakfast decent, above average. Solid 3 to 4 star option and exceptional value in summer.
Stayed 1 night in May 2022
Response from Silvia Franco (Jefa de Recepción) on 2 Aug 2022
Dear John, thank you very much for your feedback. Our main motivation is the satisfaction of our customers so we are glad you enjoyed your stay. We hope to see you soon. Greetings. Silvia Franco (Head of Reception)

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay.
Friendly and helpful reception staff, also the staff at breakfast, good choice at breakfast, the hot food wasn't hot but apart from that, very good. The room was a good size as was the bathroom. Parked on the road outside the hotel very convenient, there was an inviting pool but didn't get chance to use it, shame. Walking distance to the small town & the amazing early 20c station now being restored in to a luxury hotel. A great base for investigating the region.
Stayed 1 night in Jun 2022
Response from Silvia Franco on 19 Jun 2022
Dear Kenneth , thank you very much for your review and excellent comments. We are glad to know that you enjoyed your stay as our main motivation is the satisfaction of our customers. We hope to see you again soon. Greetings. Silvia Franco (Head of reception)

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop over
Nice hotel friendly staff easy to talk to view was amazing from room nice decor comfy bed check out excellent 1 down side the pool was durty
Stayed 1 night in May 2022
Response from Silvia Franco on 19 Jun 2022
Dear Tony, thank you for your review and comments. We are glad you enjoyed your stay. About the pool indicate that it opens from June to September and the rest of the year has special products for the water to support the low temperatures of our area. Best regards. Silvia Franco (Head of Reception)

10/10 Excellent

Robert

Stayed 4 nights in Sep 2021

8/10 Good

DICK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool and location, lovely breakfast too
Stayed 1 night in Aug 2021

8/10 Good

christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place. The only disappointing thing was the WiFi …non existent. It would connect and immediately disconnect. However, I do realize that we were in the mountains.
Stayed 3 nights in Jul 2021

8/10 Good

FERNANDO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

8/10 Good

MikeH, Wiltshire UK

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel conveniently located in Canfranc Station within walking distance of the famous station. Rooms are modern with good bathroom. Cooked breakfast was also very good. Only downside was car parking, the hotel is advertised as having free parking but the only available parking was on the nearby streets and the hotel has no car park.
Stayed 1 night in Oct 2020

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy mountain valley hotel
Nicely refurbished room in cosy mountain valley hotel. Due to the Covid-19 protocol, breakfast is chosen from three options and served at the table. Free parking close to the hotel.
Stayed 1 night in Jul 2020
Response from asun on 7 Aug 2020
Thank you Sir. Asun Martinez (Jefa de Recepcion)

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful modern hotel in a really great place
Stayed 1 night in Oct 2019

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Les, London, UK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, Very good breakfast. Nice room. Only downside was noise from next-door bathroom.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very clean, quiet, walking distance to the town of Canfranc-Estación and to great hikes and other outdoor activities. What we remember the most is the great greeting from Claudine, who checked us in, answered questions and provided helpful information. Everyone at the hotel were helpful and treated us well. The included breakfast in the dining room was very complete. Thanks for a great stay!!
Stayed 2 nights in Jul 2019

6/10 Okay

James

Liked: Cleanliness
Difficult check-in
We didn’t get the rooms we booked and paid for in advance and had to argue to get suitable replacements. No offer of a refund even though we were staying in much cheaper rooms. Poor first impression. Rest of the hotel was good. Nice pool, decent rooms, hard beds. Canfranc Estacion is lovely.
Stayed 1 night in Jun 2019

10/10 Excellent

troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Alfredo, Puerto Rico

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel my only complaint is that they control the air conditioner from the front desk and if they believe is not needed you can't use it So double check this before you do a reservation here or in other hotel also happens in Santillana del Mar
Stayed 2 nights in Jul 2018

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, strange town out of prime season.
Stop over on route back to England. However seems to also be a tourist destination for people visiting the massive rail station that was the transit terminal for French/Spanish trains back in the World War years. Town somewhat dead out of prime summer season and before winter season for ski resorts up the road. Very well presented hotel, some nice design features, good shower (tho' in bath) and good bar food/beer option if not looking for the full restaurant. Friendly service.
Stayed 1 night in Aug 2017

2/10 Terrible

Sherri

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible customer service
Booked through Hotels.com and called immediately to cancel when I realized the tour was not available for this day. Even though it was within 10 minutes of making the reservation the hotel refused to refund the charge. No matter the policy this is unreasonable given the immediate request to not book. The cleanliness through local area are NA as I did not make the trip.
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Mountain retreat
Nice clean room although bathroom is small as is the room. Great mountains. Lots of public space, games room, living room.

10/10 Excellent

Miriam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel de 10.
Stayed 3 nights in Jan 2024
Response from Silvia Franco (Jefa de Recepción) on 10 Mar 2024
Estimada Miriam, muchas gracias por su valoración. Nuestra principal motivación es la satisfacción de nuestros clientes por lo que nos alegramos de haber cumplido con sus expectativas. Esperamos que disfrutasen de su estancia y volver a verles pronto. Un saludo. Silvia Franco (Jefa de recepción)

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Silvia Franco (Jefa de Recepción) on 9 Mar 2024
Estimado Alberto, muchas gracias por su valoración. Nuestra principal motivación es la satisfacción de nuestros clientes por lo que nos alegramos de haber cumplido con sus expectativas. Esperamos disfrutasen de su estancia y volver a verles. Un saludo. Silvia Franco (Jefa de recepción)

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Buena relación calidad-precio
Stayed 3 nights in Jan 2024
Response from Silvia Franco (Jefa de Recepción) on 9 Mar 2024
Estimado Jorge, muchas gracias por su valoración. Nuestro principal objetivo es la satisfacción de nuestros clientes por lo que nos alegramos de haber cumplido con sus expectativas. Esperamos disfrutasen de su estancia y volver a verles. Un saludo. Silvia Franco (Jefa de recepción)

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
XXX
Stayed 3 nights in Jan 2024
Response from Silvia Franco (Jefa de Recepción) on 9 Mar 2024
Estimada Catherine, muchas gracias por su valoración. Nuestra principal motivación es la satisfacción de nuestros clientes por lo que nos alegramos de haber cumplido con sus expectativas. Esperamos disfrutasen de su estancia y volver a verles. Un saludo. Silvia Franco (Jefa de recepción)

8/10 Good

malika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Silvia Franco (Jefa de Recepción) on 9 Mar 2024
Estimada Malika, muchas gracias por su valoración. Nuestra principal motivación es la satisfacción de nuestros clientes por lo que esperamos haber cumplido con sus expectativas y que disfrutasen de su estancia. Un saludo. Silvia Franco (Jefa de recepción)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena relación calidad precio
Habitación grande y cómoda con balcón. Hotel bien situado para hacer senderismo o esquiar. El Spa, circuito de aguas, es moderno y completo.
Stayed 4 nights in Oct 2023
Response from Silvia Franco (Jefa de Recepción) on 15 Nov 2023
Estimado David, muchas gracias por su valoración y por elegirnos. Nuestra principal motivación es la satisfacción de nuestros clientes por lo que nos alegra saber que hemos cumplido con sus expectativas. Esperamos disfrutase de su estancia y volver a verle. Un saludo. Silvia Franco (Jefa de recepción)

10/10 Excellent

Ashleigh

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Oct 2023
Response from Silvia Franco (Jefa de Recepción) on 15 Nov 2023
Estimada Ashleigh, muchas gracias por su valoración y por elegirnos. Nuestra principal motivación es la satisfacción de nuestros clientes por lo que nos alegra saber que hemos cumplido con sus expectativas. Esperamos disfrutase de su estancia y volver a verle. Un saludo. Silvia Franco (Jefa de recepción)

10/10 Excellent

Cornelis, Uitgeest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mooie schone kamers met veel faciliteiten. Locatie is erg mooi. Uitstekend ontbijt!
Stayed 1 night in Oct 2023
Response from Silvia Franco (Jefa de Recepción) on 29 Oct 2023
Beste Cornelis, hartelijk dank voor je beoordeling en je leuke commentaar. Onze belangrijkste motivatie is de tevredenheid van onze gasten en we zijn blij te horen dat we aan uw verwachtingen hebben voldaan en dat u van uw verblijf heeft genoten. We kijken ernaar uit om u weer te zien. Met vriendelijke groeten. Silvia Franco (Receptie Manager)

8/10 Good

Tom

Liked: Cleanliness, staff & service
Très propre, beau et confortable
Stayed 2 nights in Oct 2023
Response from Silvia Franco (Jefa de Recepción) on 24 Oct 2023
Cher Tom, merci beaucoup pour votre commentaire. Notre principal objectif est la satisfaction de nos clients et nous sommes heureux d'apprendre que vous avez apprécié votre séjour parmi nous. Nous espérons vous revoir bientôt. Cordialement. Silvia Franco (Responsable de la éception)

8/10 Good

MIQUEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
COMFORT
HOTEL MUY RECOMENDABLE, AMABILIDAD, SERVICIO Y LIMPIEZA QUE NO SE ENCUENTRAN EN OTROS DE MAYOR CATEGORIA. HABITACIONES MUY BIEN CLIMATIZADAS Y SILENCIOSAS
Stayed 2 nights in Sep 2023
Response from Silvia Franco (Jefa de Recepción) on 29 Sept 2023
Estimado Miquel, muchas gracias por habernos elegido y por su valoración. Nuestra principal motivación es la satisfacción de nuestros clientes por lo que nos alegramos de haber cumplido con sus expectativas. Esperamos que disfrutase de su estancia y volver a verle pronto. Un saludo. Silvia Franco (Jefa de recepción)

10/10 Excellent

Eduardo

Stayed 1 night in Sep 2023
Response from Silvia Franco (Jefa de Recepción) on 16 Oct 2023
Estimado Eduardo, muchas gracias por su valoración. Nuestra principal motivación es la satisfacción de nuestros clientes por lo que nos alegramos de haber cumplido con sus expectativas. Esperamos disfrutasen de su estancia y volver a verles. Un saludo. Silvia Franco (Jefa de recepción)

10/10 Excellent

Karine

Stayed 1 night in Sep 2023
Response from Silvia Franco (Jefa de Recepción) on 16 Oct 2023
Chère Karine, merci beaucoup de nous avoir choisis et pour votre commentaire. Notre principal objectif est la satisfaction de nos clients et nous sommes heureux de savoir que nous avons répondu à vos attentes. Nous espérons que vous avez apprécié votre séjour et nous espérons vous revoir bientôt. Cordialement. Silvia Franco (Responsable de la réception)

10/10 Excellent

Jacques

Stayed 1 night in Aug 2023
Response from Silvia Franco (Jefa de Recepción) on 16 Oct 2023
Cher Jacques, nous vous remercions de nous avoir choisis et de votre commentaire. Notre principal objectif est la satisfaction de nos clients et nous sommes heureux de savoir que nous avons répondu à vos attentes. Nous espérons que vous avez apprécié votre séjour et nous nous réjouissons de vous revoir bientôt. Cordialement. Silvia Franco (Responsable de la réception)

10/10 Excellent

William

Stayed 1 night in Aug 2023
Response from Silvia Franco (Jefa de Recepción) on 28 Aug 2023
Cher William, merci beaucoup pour votre évaluation. Notre principale motivation est la satisfaction de nos clients, nous sommes donc heureux d'avoir répondu à vos attentes. Nous espérons que vous avez apprécié votre séjour et à bientôt. Cordialement. Silvia Franco (Responsable de la réception)

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Buen hotel con buen servicio
Buen hotel con buen servicio de cafetería/restaurante e instalaciones, con una piscina limpia y cómoda. Genial ubicación. Habitación un poco incómoda con ligeros ruidos por el aire acondicionado y cañerías. Baño muy pequeño (al menos en la habitación que nos tocó) lo que hacía que fuera complicado acceder a la ducha.
Stayed 3 nights in Aug 2023
Response from Silvia Franco (Jefa de Recepción) on 28 Aug 2023
Estimado Alberto, muchas gracias por su valoración. Nuestra principal motivación es la satisfacción de nuestros clientes por lo que agradecemos sus comentarios que nos ayudan a mejorar día a día. Si nos hubiese comunicado en recepción durante su estancia el problema con el baño, hubiésemos realizado el cambio a una habitación cuyo baño les resultase más cómodo. Esperamos disfrutase de la estancia. Un saludo. Silvia Franco (Jefa de recepción)

8/10 Good

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agréable
Agréable dans un village sympa
Stayed 1 night in Aug 2023
Response from Silvia Franco (Jefa de Recepción) on 28 Aug 2023
Cher Dominique, merci beaucoup pour votre évaluation. Notre objectif principal est la satisfaction de nos clients, nous sommes donc heureux de savoir que nous avons répondu à vos attentes. Nous espérons que vous apprécierez votre séjour et que vous nous rendrez visite à nouveau. Cordialement. Silvia Franco (Responsable de la réception)

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien
Stayed 1 night in Jul 2023
Response from Silvia Franco (Jefa de Recepción) on 17 Aug 2023
Estimado Alejandro, muchas gracias por elegirnos y por su valoración. Nuestra principal motivación es la satisfacción de nuestros clientes por lo que nos alegramos de haber cumplido con sus expectativas y disfrutase de su estancia. Esperamos volver a verle pronto. Un saludo. Silvia Franco (Jefa de recepción)

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Es la tercera vez que me alojo en este hotel. Como siempre, todo ha ido perfecto. La ubicación inmejorable, el trato por parte del personal excelente, la comida muy buena y las habitaciones muy tranquilas e insonorizados
Stayed 1 night in Aug 2023
Response from Silvia Franco (Jefa de Recepción) on 17 Aug 2023
Estimado Antonio, muchas gracias por volver a elegirnos y por su valoración. Nuestra principal motivación es la satisfacción de nuestros clientes por lo que nos alegramos de haber cumplido con sus expectativas y disfrutase de su estancia. Esperamos volver a verle pronto. Un saludo. Silvia Franco (Jefa de recepción)