"I genuinely don’t know where to begin.
We arrived at the hotel we had specifically booked — chosen for its location and suitability for travelling with dogs — only to be told on arrival that it was closed. Not cancelled in advance. Not communicated beforehand. Just closed. We were then redirected to a completely different hotel 15 minutes away by car.
The alternative property was in an entirely different area — busy street, heavy pedestrian traffic, children everywhere — and absolutely not appropriate for dogs. We had booked carefully. That care was made irrelevant.
To add to this, the pet fee at the new hotel was double what we had agreed to at the original property. We paid it because we had no real option at that point, but it felt unfair given the relocation was not our choice.
The room itself was visually very nice. Unfortunately, that’s where the positives end.
The hotel was advertised as having air conditioning, but the system had a minimum setting of 24.9°C. That isn’t cooling — that’s ambient summer air. The room was stifling. We were moved three separate times before finally being given a room with a window we could open just to make it breathable.
Then the internet didn’t work.
What should have been a straightforward stay became an exhausting sequence of problems: wrong hotel, wrong location, higher fees, unusable air conditioning, non-functioning WiFi, multiple room changes.
A pretty room cannot compensate for a complete breakdown in communication. "
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