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Reviews of Satama Hotel

4 out of 5
Satama Hotel
Rue 29 B Prolongée, Cap-Haitien

Reviews

8.4

Very good

Rating 10 - Excellent. 225 out of 395 reviews" "
Rating 8 - Good. 90 out of 395 reviews" "
Rating 6 - Okay. 36 out of 395 reviews" "
Rating 4 - Poor. 18 out of 395 reviews" "
Rating 2 - Terrible. 26 out of 395 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marie

Stayed 3 nights in Jan 2024

10/10 Excellent

Haisha Ann-Lindsay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing. I have nothing bad to say about Satama. Everything was beyond my expectations! I will definitely be coming back! Okap Lakayan m !!!!
Stayed 7 nights in Feb 2024

10/10 Excellent

arlene

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a spectacular stay and place. I appreciate being able to have this experience at such a well maintained place in Okap. The receptionist was incredibly kind, the food was delicious, the drinks were lovely, housekeeping was meticulous, and the room was wonderful. I deeply enjoyed my stay and high recommend this oasis in the mountains. The view is impressive. Thank you for being so wonderful.
Stayed 5 nights in Dec 2023

10/10 Excellent

Yokiviah

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice, the menu was limited for breakfasts which I wasn’t impressed by , I heard so much about how refreshing and rotation of new foods daily was served but the same thing was given daily.
Stayed 5 nights in Feb 2024

8/10 Good

Isaac

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the panoramic view. However, customer service needs to improve, and the menu presentation at the pool bar. Just two or three sheets of white paper.
Stayed 2 nights in Jan 2024

10/10 Excellent

Ian, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

2/10 Terrible

CLYFORD

Stayed 4 nights in Jan 2024

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Overpriced , horrible service , no hot water.
Stayed 2 nights in Jan 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
No hot water, no a/c!
This is supposed to be a high-end hotel. However, they are limiting the hours that guest can run the a/c unit in there rooms and while we were there they had no hot water because of a broken part. For the price you pay to stay here this is unacceptable. The food and staff were good though.
Stayed 2 nights in Jan 2024

8/10 Good

Rubens, Port-au-Prince

Liked: Cleanliness
Stayed 2 nights in Dec 2023

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Rojihne

Stayed 3 nights in Dec 2023

2/10 Terrible

Jerry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Willex

Stayed 3 nights in Dec 2023

10/10 Excellent

Thama

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023

10/10 Excellent

Wagner

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my 10 day stay and will return.
Stayed 10 nights in Nov 2023

4/10 Poor

RIGOBERT, LOUISVILLE

Disliked: Property conditions & facilities
Lack of maintenance!!! Poor quality in rooms...
Stayed 4 nights in Nov 2023

10/10 Excellent

Jhon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

8/10 Good

Fabiola

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I will be back again, and again
Stayed 1 night in Nov 2023

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Safe
Stayed 1 night in Nov 2023

10/10 Excellent

Fabiola

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed breakfast every morning
Stayed 4 nights in Nov 2023

10/10 Excellent

Renel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Agnes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were very nice and friendly. Food was excellent, from breakfast to dinner.
Stayed 4 nights in Nov 2023

10/10 Excellent

Sandino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023

8/10 Good

Fabiola

Stayed 1 night in Nov 2023

8/10 Good

Myrtha

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Oct 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendly professional service of the staff.
Stayed 6 nights in Oct 2023

10/10 Excellent

Max

Liked: Staff & service
Stayed 3 nights in Oct 2023

10/10 Excellent

Rolande

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very beautiful and high tech. They embrace the natural beauty of Haiti to build this hotel in the mountains. Thank you for providing us with stelar service.
Stayed 1 night in Oct 2023

10/10 Excellent

Moses

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great get a way
Had a great time. I arrive early and they still accommodate me and my son at check. It was fast and smooth. The Resturant had some of the best food I could eat. The bar service all the way to the pool and lounging area. Truly a great experience. I would update some stuff in the room. Shower heads and setting chair and desk chair. But over all great. Each morning hot fresh breakfast.
Stayed 6 nights in Oct 2023

10/10 Excellent

Jean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Place is beautiful, i love it the rooms are spacious and very comfortable, clean. Driving to the top of the hill is a little scary 😨 but the hotel is great.
Stayed 2 nights in Oct 2023

4/10 Poor

Jean v

Stayed 3 nights in Oct 2023

2/10 Terrible

Adelson

Disliked: Amenities
It was very bad
Stayed 1 night in Oct 2023

4/10 Poor

Islande, Miami

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
The property is gorgeous I’m not going to take this away from it. Nice view overlooking the city. However the road could have been done. I was with a baby and every time we have to take this road in and out of the hotel I felt like my life was in danger. The ac was not running during day time which was horrible for my baby. The elevator was not working. I had to carry my heavy bag 3 stairs down. My sink was clogged every day I had to tell someone to come fix it. My balcony door couldn’t close even though I told the front desk. They disregarded all of the complaints. Not going back definitely. For your money yon don’t get the service . Overall property is hot because no central air. I had to leave the hotel everyday and just come back to sleep when Ac was on in the room.
Stayed 5 nights in Sep 2023

4/10 Poor

Melande

Travelled with group
Disliked: Amenities, property conditions & facilities
The room had roaches in it, other than that the hotel is good.
Stayed 3 nights in Sep 2023

2/10 Terrible

shiela

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The road is so dangerous. There is pot holes in the street going up to the hotel. I had to change my room 3 times, the elevator wasn't working I'm 5 months pregnant and high risk, so the stairs was very dangerous for me. I would not recommend this hotel to anyone.
Stayed 3 nights in Sep 2023

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Luckner

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people
Stayed 3 nights in Sep 2023

6/10 Okay

evnisha

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The property was nice but needs a hand full of maintenance.The front desk staff & housekeepers were nice , but the other staff mainly food and beverage staff was terrible. It felt like they were doing me favors instead of the job as if they didn’t want to be there.
Stayed 4 nights in Sep 2023

10/10 Excellent

Ronel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the service,high quality
Stayed 2 nights in Sep 2023

6/10 Okay

Thony

Disliked: Cleanliness
The hill is will bad when you go to the mountains

10/10 Excellent

Christelle

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was magical. I loved it.
Stayed 4 nights in Aug 2023

10/10 Excellent

Yokiviah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time, friendly staff, super clean and efficient
Stayed 3 nights in Aug 2023

8/10 Good

Stephane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would definitely go back
Stayed 2 nights in Jun 2023

6/10 Okay

W

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel has a beautiful view of the city. The pool is nice, staff is nice. but the food is expensive, takes too long. The road that leads to Satama is not paved all the way n unsafe. The hotel should have paved the road and barricade it.
Stayed 6 nights in Jul 2023

10/10 Excellent

Farah

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely gorgeous property with modern feel. The restaurant serves great food and Eve better drinks. There is daily breakfast which was also delicious. The staff was friendly and attentive. I will definitely be back 10/10 recommend!
Stayed 2 nights in Jul 2023

10/10 Excellent

Bendy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean
Stayed 2 nights in Jul 2023

6/10 Okay

Michelange

Stayed 1 night in Jul 2023

10/10 Excellent

angela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very good service and facilities.. staff are well trained!
Stayed 3 nights in Jul 2023

10/10 Excellent

Matchomil

Liked: Cleanliness, staff & service, property conditions & facilities
So far so good I like
Stayed 1 night in Jul 2023