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Reviews of Cape Town Hollow Boutique Hotel

4 out of 5
Cape Town Hollow Boutique Hotel
88 Queen Victoria Street, Cape Town, Western Cape

Reviews

8.6

Excellent

Rating 10 - Excellent. 191 out of 401 reviews" "
Rating 8 - Good. 159 out of 401 reviews" "
Rating 6 - Okay. 34 out of 401 reviews" "
Rating 4 - Poor. 9 out of 401 reviews" "
Rating 2 - Terrible. 8 out of 401 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Agele

Travelled with family
Very clean and well maintained rooms and tue daily gifts were great ones. However, the staff promised to email my receipt but until now they have not done so. Now my company has not refunded me my accommodation bill because I couldn’t present my cash receipt since my payment was in cash.
Stayed 4 nights in Jan 2024
Response from Tabisa on 9 Feb 2024
Good day JohnThank you for the feedback.We do apologize that you did not receive your invoice on check out, please share your personal email in order for me to send the invoice.Warm regardsTabisa

8/10 Good

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was first class
Stayed 1 night in Jan 2024
Response from tab on 29 Feb 2024
Good day Thank you for staying with us, we appreciate your feedback.Warm regardsTabisa

8/10 Good

Matthew

Stayed 6 nights in Nov 2023
Response from Tabisa on 24 Nov 2023
Good day Thank you for your feed back.Warm regardsTabisa

8/10 Good

Harry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A welcoming hotel with excellent breakfast and friendly staff. The mandated electrical shutdowns are an inconvenience but a fact of life in Cape Town unless back up batteries are available. Ask if your room is on the battery backup list!
Stayed 2 nights in Jul 2023
Response from Tabisa on 16 Sept 2023
Thank you for staying with us,We appreciate your feedback!

4/10 Poor

MATILDA

Liked: Cleanliness
Power cuts daily and the hotel has no back up. Lifts not working when no power. It’s a good central location though. Food was basic.
Stayed 3 nights in May 2023
Response from Federica on 21 Jun 2023
Good dayThank you for your recent review.We are pleased to advised that we will start with installation of general battery backup and solar panels in July 2023 to assist when loadshedding occurs.We look forward to welcoming you back to our hotel.

10/10 Excellent

Eileen

Stayed 1 night in Dec 2022
Response from Tabisa on 3 Jan 2023
Good dayThank you for staying with us, hope you travelled safely back home.We appreciate your feedback.Warm regardsTabisa

8/10 Good

Annmarie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were amazing. Went beyond their job description. Very clean hotel. Only downside was their breakfast buffet. Quality was fine but keeping the food hot was a problem.

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its position was perfect
Stayed 5 nights in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique
Nice comfortable hotel
Stayed 3 nights in May 2022
Response from Hollow Team on 7 Jul 2022
Thank you

8/10 Good

Christian

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel is an ideal location, you are within walking distance to Company's Garden and the CBD/Greenmarket square. Also, the streets parallel to the hotel are Long and Kloof with lots of trendy restaurants and bars.
Stayed 6 nights in Mar 2022
Response from Tabisa on 22 Mar 2022
Dear Christian Thank you for staying with us. We appreciate your feedback! Warm regards

2/10 Terrible

Steve

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Worst experience ever
Possibly my worst stay in Cape Town, EVER. There is no dedicated parking as advertised and you need to find parking in the road in front of the Hotel. The aircons does not blow cold air more like a fan and mine stopped working after a loud bang at about 2 in the morning. The beds base was broken on the one side where the base nearly touched the floor so kept rolling over to that side during the night. Hair stuck in the towels. On the second morning I went down for breakfast and was told that they are not doing breakfast as there’s not enough guests in the Hotel, someone was supposed to notify me of this the previous day, nobody did. Could not wait to get out of there.
Stayed 2 nights in Jan 2022

8/10 Good

ebrahim aboobaker

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Hollow Team on 20 Oct 2021
Thank you

10/10 Excellent

Michele

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and very helpful with anything we needed during our stay.
Stayed 6 nights in Sep 2021
Response from Hollow Team on 6 Oct 2021
Thank you for the wonderful Feedback :)

10/10 Excellent

Mayra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing thank you to every single staff member!
Stayed 8 nights in Sep 2021
Response from Hollow Team on 6 Oct 2021
Thank you for the wonderful Feedback :)

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is fine
Stayed 5 nights in Jun 2021
Response from Hollow Team on 21 Jun 2021
Thank you for staying with us!

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Okay, first of all...
First of all, I booked for Cape Town hollow boutiquet Hotel because it came with a balcony room and a private swimming pool. On the Hotel.com website it shows no refunds when you reserve it. The next day got an email that the place that we booked is closed and they need to relocate the room to a different branche with no balcony and no pool. This was ridiculous because we had too accept the room regardless because I won't get my money back. They should remove the add from the app or website so that customers are aware what they getting instead they take your money and you have no choice but to settle. But they place they moved us too was okay and clean and chilled.
Stayed 2 nights in Apr 2021

8/10 Good

Samantha

Stayed 1 night in Mar 2021

10/10 Excellent

Nisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From check in to check out, it was superb, even the breakfast and the overall service
Stayed 1 night in Feb 2021

6/10 Okay

Annore

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2020
Response from Hollow Team on 21 Dec 2020
Thank you

8/10 Good

Robert

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020
Response from Hollow Team on 16 Mar 2020
Thank you!

8/10 Good

Manisha, Leeds

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast - same (one) cereal daily We ate vegetarians so very limited choice Fruits could include papaya which is very readily available Gym could be good Other than that - very nice
Stayed 5 nights in Feb 2020
Response from Tabisa on 3 Mar 2020
Good day Thank you for the email and for your feedback. I will chat with the restaurant manager regarding your query about breakfast. Have a lovely stay Regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, gorgeous view, bright and tasteful design, comfy room. Friendly and helpful staff - every one I encountered.
Stayed 1 night in Jan 2020
Response from Cape Town Hollow Team on 18 Feb 2020
That's wonderful to hear :) Please come and visit again

10/10 Excellent

Ron, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upgraded to a room with Table mountain view. Friendly staff. Shuttle service to the waterfront.
Stayed 3 nights in Jan 2020
Response from Cape Town Hollow Team on 18 Feb 2020
Glad you enjoyed the upgrade Ron;) Thank you for the feedback

4/10 Poor

Gem, Brooklyn, NY

Travelled with group
Disliked: Cleanliness, staff & service
Centrally located and close to all major attractions
Stayed 5 nights in Jan 2020
Response from Cape Town Hollow Team on 18 Feb 2020
We appreciate your feedback

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful reception staff. Room was very comfortable.
Stayed 6 nights in Jan 2020
Response from Hollow Team on 28 Jan 2020
Thank you for staying with us:) we Appreciate your feedback!

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Location fantastic overlooking table mountain with fabulous views , nearby car park , friendly staff. Downside :WiFi connection terrible
Stayed 7 nights in Dec 2019
Response from Hollow Team on 8 Jan 2020
Hi Joyce Thank you for the feedback and rating :) and we apologize for the poor connection difficulties you experienced. Looking forward to your return!

10/10 Excellent

Chung Hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Everything was good. Staff were helpful. Location was convenient (Close to scenic spots). Breakfast was good and there was a free bottle of wine as gift. Room was very spacious. Two shortcomings: wifi was not good inside room, and the bed was not long enough (I think around 6"3).
Stayed 3 nights in Dec 2019
Response from Tabisa on 30 Dec 2019
Good day Thank you for staying with us we appreciate your feedback! Warm regards Tabisa

2/10 Terrible

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Pros: The property was clean and in the perfect location away from the noise of the bowl but right across from Company's Garden. Myciti bus only a few blocks away. The breakfast that was included was good with lots of choices. Cons: First impressions are important. I was greeted by someone who not only did not smile but made me feel as if I was disturbing their day with a general attitude that was unfriendly and certainly not welcoming. I was tired, had a bad trip but walked in the door with a smile that was not returned. The company that owns this hotel also owns some luxury safari experiences so I would assume that any of their hotels would be up to par and prepared for electrical outages. Last day, I walked out into the hallway into total darkness. I had already called a taxi so I made my way down the hallway to the stairs which I assumed would be fitted with portable battery powered lights that should have been placed in the stairwell by staff designated to take care of outages. I was struggling with three pieces of luggage from the fourth floor. I called down and no one answered. My phone was out so I had no light. I asked a family passing to please send someone to get me and my luggage. As the bellman came I handed him one piece of luggage and because of the darkness missed a step and fell down two stairs landing hard on my hands and knees. Unacceptable. Will NEVER return to this hotel.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel staff never met anyone so helpful professional in all ways and always a smile whilst helping with ant request. Hotel is located with walking distance to town & restaurant & a free shuttle to Waterfront The only negative is the shower room needs upgrading otherwise a most lovely hotel.will definitely come back & recommend to our friends & family
Stayed 9 nights in Nov 2019
Response from Hollow Team on 9 Dec 2019
Thank you for the kind feedback and 5 stars :)

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such amazing staff! My husbands luggage was not put on the flight from Johannesburg to Cape Town and the reception staff were simply wonderful in tracking it down for us and getting it flown and delivered to the Hotel the next night. Food was fabulous, great location for everything. We loved it.
Stayed 5 nights in Nov 2019
Response from Hollow Team on 3 Dec 2019
We are so glad we could have that sorted out for you, Thank you for the perfect score! :)

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice central hotel
Amazing views of table mountain. Room was comfortable and clean. Good location if you want to be close to the city centre.
Stayed 3 nights in Nov 2019
Response from Hollow Team on 20 Nov 2019
Thank you:) Glad you enjoyed the views!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at Cape Town Hollow! The location is very central to the CBD however it is easy and cost effective to uber around Cape Town if you do not want to walk. The room was clean and comfortable. The staff were kind and courteous, and David from reception went above and beyond to make us feel welcome and accomodate our needs!
Stayed 5 nights in Nov 2019
Response from David & the Hollow Team on 20 Nov 2019
Thank you for the lovely review :)

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly and helpful. The room was a good size and very clean. This hotel was a great base to explore Cape Town from and had an element of luxury too.
Stayed 3 nights in Nov 2019
Response from Hollow Team on 20 Nov 2019
Thank you for the wonderful feedback :)

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location next to the gardens was great to take a morning stroll and enjoy the park.
Stayed 7 nights in Nov 2019
Response from Cape Town Hollow Team on 12 Nov 2019
Thank you for the 5 stars! Hope to see you again soon :)

8/10 Good

Ingrid B L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Hollow Team on 31 Oct 2019
Thank you for the great score :)

10/10 Excellent

Lucy, San Diego

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location, within walking distance of so much. The staff were friendly and helpful. The room was comfortable and the breakfast was yummy.
Stayed 2 nights in Sep 2019
Response from Tabisa on 15 Oct 2019
Thank you for staying with us. We are appreciate your feedback! Looking forward to seeing you again Warm regards

10/10 Excellent

Jordan

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Hollow Team on 3 Oct 2019
Thank you

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Hollow Team on 3 Oct 2019
Thank you

10/10 Excellent

Lynn, Miami, FL

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this hotel are amazing. I needed cash and they walked me to an ATM that was near the hotel. Very accommodating front desk to help plan your day.
Stayed 4 nights in Sep 2019
Response from Hollow Team on 3 Oct 2019
Thank you for the kind review

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Hollow Team on 16 Sept 2019
Thank you

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and views are excellent. Can walk to everything. Has a shuttle to the waterfront.
Stayed 2 nights in Sep 2019
Response from Hollow Team on 16 Sept 2019
Thank you for the Kind feedback :)

10/10 Excellent

Michaela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
My husband, my 2 adult daughters and I spent a week at the Cape Town Hollow Boutique Hotel and it was absolutely AMAZING. We had two adjacent rooms on the 8th floor, both with the exact same view of Table Mountain featured on their website. The rooms were spacious, the beds very comfy and the bathrooms small but very functional. The complementary breakfast buffet offered a wide range of choices that even satisfied my daughter's vegetarian life style. The staff was extremely nice and helpful and responded promptly to any question or request we had. They helped us organize tours, make dinner reservations and get transportation. The location is prime, next to the Company Garden, and almost all sightseeing within Cape Town could be done walking. I am not exaggerating when I say that we were truly sad to leave as we enjoyed this place so much!
Stayed 7 nights in Aug 2019
Response from Hollow Team on 31 Aug 2019
Thank you so much for the kind review :) We hope you and your family visit us again soon!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, pleasant staff, comfortable and well-appointed room.
Stayed 5 nights in Aug 2019
Response from Hollow Team on 20 Aug 2019
Thank you :)

10/10 Excellent

ShellyW., Sacramento

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the Hollow was excellent, right at the foot of Table Mountain and across the street from the historic Company's garden. Service was impeccable. I was especially grateful to Chantell for her help with excursions and other odds and ends.
Stayed 2 nights in Aug 2019
Response from Chantell & Hollow Team on 14 Aug 2019
Thank you Shelly for the wonderful feedback! Please come visit again soon :)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a smaller hotel located across the street from the Company's Gardens. The rooms with a mountain view get some noise from the road below. Staff were helpful and friendly although staff in the restaurant were inattentive at times. Several excellent restaurants are within a 10 minute walk. Overall, a very good place to stay.
Stayed 4 nights in Jul 2019
Response from Hollow Team on 6 Aug 2019
Thank you so much for taking the time to give us your lovely feedback :)

8/10 Good

erin, Richmond, VA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a great location near the Company Garden's, the Science Museum and National Gallery. Our favorite part is that it was near so much good food!
Stayed 5 nights in Jun 2019
Response from Hollow Team on 10 Jul 2019
Thank you for the lovely Feedback Erin

10/10 Excellent

Tanner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, walkable, and friendly
The hotel was in a perfect location with so much stuff in walking distance. The free waterfront shuttle was an amazing bonus and the breakfast was delicious. The rooms were very clean and comfortable and the staff were very friendly and did anything they could to ensure we had a great stay. Overall, a great hotel to stay in.
Stayed 5 nights in Jun 2019
Response from Hollow Team on 8 Jul 2019
Wow Tanner, Thank you for the perfect score and kind words! We are so happy to hear you enjoyed our hospitality, please come visit again soon :)

8/10 Good

alewyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay
good breakfast and service. cool smallish but comfortable
Stayed 3 nights in Jun 2019
Response from Hollow Team on 11 Jun 2019
Thank you for your review :) See you soon

10/10 Excellent

AJo, London, UK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean and airy rooms, friendly staff
Stayed 5 nights in Apr 2019
Response from Hollow Team on 7 May 2019
Thank you :)