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Reviews of First Group Mount Sierra

4 out of 5
First Group Mount Sierra
4 Camp Street, Cape Town, Western Cape

Reviews

9.2

Wonderful

Rating 10 - Excellent. 10 out of 14 reviews" "
Rating 8 - Good. 2 out of 14 reviews" "
Rating 6 - Okay. 2 out of 14 reviews" "
Rating 4 - Poor. 0 out of 14 reviews" "
Rating 2 - Terrible. 0 out of 14 reviews" "

9.4/10

Cleanliness

8.6/10

Staff & service

10/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

David Arthur, Southampton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent apartment in a superb location. Ideally situated for fantastic restaurants with wonderful views from the apartment. Strongly recommended
Stayed 10 nights in Feb 2024
Response from Mount Sierra on 16 Feb 2024
Dear Mr. ArthurThank you for your review and rating of our property Mount Sierra. We are looking forward to many more future stays with us.Kind Regards,Team Mount Sierra

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic hotel! Very clean, extremely comfy bed, and woke up to a view of table mountain everyday for the price I don’t think we could do better! :)
Stayed 7 nights in Feb 2022
Response from Jolene - GM on 24 Feb 2022
What a fabulous review that we highly appreciate! We hope to have the privilege of welcoming you back soon!

10/10 Excellent

Ronel

Liked: Cleanliness, room comfort
Outstanding service
Our stay was amazing. The staff went out of their way to accommodate our every need. They deserve 15 out of 10 for their friendliness and the way they bent over backwards to make our stay as comfortable as possible. The unit was lovely and spacious and surprisingly warm in the cold Cape Town weather. It is within walking distance from numerous lovely restaurants to chose from. Highly recommended!
Stayed 4 nights in Jun 2021
Response from Jolene- GM on 30 Jun 2021
WOW! To receive reviews like yours are so - so welcome during these challenging times and I am thrilled to hear we exceeded your expectations.

10/10 Excellent

ebrahim aboobaker

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2021
Response from Jolene Miller on 26 Feb 2021
Thank you for your awesome review. We would love to welcome you back in the near future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The place was clean and comfortable. The staff especially Chantal were wonderful.
Stayed 6 nights in Jan 2020
Response from Jolene - GM on 6 Feb 2020
Thank you for your excellent review. We look forward to welcoming you back at Mount Sierra

10/10 Excellent

Verified traveller

Stayed 10 nights in Oct 2019
Response from Jolene Miller on 5 Nov 2019
Thank you so much for the great review.

8/10 Good

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at Mount Sierra was very good. 24hr reception, safe parking, very big suite. We cannot complain. The staff was friendly and helpful.
Stayed 1 night in Oct 2019
Response from Jolene Miller on 5 Nov 2019
Awesome review. We look forward to welcoming you back.

10/10 Excellent

Ehima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good. Would sure love to revisit
Very good and welcoming.
Stayed 7 nights in Jun 2019
Response from Jolene - GM on 5 Jul 2019
Thank you for the lovely review - I am so pleased that we met your expectations...

6/10 Okay

jane

Disliked: Property conditions & facilities, room comfort
First Group Mount Sierra...a euphemism for BAD!
We took a two bed two bath apartment. It was badly furnished, the sheets were damp and smelt and the bathrooms were really not up to par. I would never stay there again...
Stayed 1 night in Nov 2018
Response from N/A on 25 Apr 2019
Thank you so much for your review, we highly appreciate all feed back. Could I ask you to please elaborate on what it is that was not up to par in our bathrooms. Kind Regards

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend to anyone staying in Cape Town
Great location, great view of table mountain and service was perfect

6/10 Okay

Verified traveller

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super fijn hotel, een locatie die dichtbij het centrum ligt en en jammer met fantastisch uitzicht over de tafelberg. Super vriendelijk en behulpzaam personeel
Stayed 5 nights in Nov 2019
Response from Jolene Miller on 10 Nov 2019
Wow thank you great review

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estuve 3 noches de viaje de negocios. Los apartamentos está bien equipados (nevera, microondas, cocinilla, jabon para lavar, artículos de aseo personal...) Y muy limpios. La cama era grande y muy comoda y en la habitación hay un ventilador de techo. Yo fui en verano uno pase calor . Tienen un patio común equipado para hacer barbacoas, y de al si vas con amigos o familias. Tiene parking privado. El barrio es aeguro y a 3 minutos anda do tienes restaurantes de todo tipo y un gran supermercado. El ambiente de los huéspedes me pareció muy agradable y tranquilo. Y te alojas en los pisos superiores y te toca una habitación entre la 2 y la 4 tendrás unas vistas increíbles de la table mountain.
Stayed 3 nights in Nov 2018

8/10 Good

Bernhard

Liked: Cleanliness, staff & service, room comfort
Response from Danielle on 2 Apr 2016
Thank you for the feedback. We look forward to your next visit!