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Reviews of Southern Sun the Cullinan

4 out of 5
Southern Sun the Cullinan
1 Cullinan Street, Cape Town, Western Cape

Reviews

9.0

Wonderful

Rating 10 - Excellent. 108 out of 183 reviews" "
Rating 8 - Good. 59 out of 183 reviews" "
Rating 6 - Okay. 12 out of 183 reviews" "
Rating 4 - Poor. 1 out of 183 reviews" "
Rating 2 - Terrible. 3 out of 183 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Stanley

Travelled with family
Liked: Staff & service, property conditions & facilities
Great place to stay. Not much to complain about. Can do without the hotel manager nagging about a $3 dollar tourism levy which can be settled at anytime.
Stayed 3 nights in Apr 2024
Response from Arnold on 14 Apr 2024
Dear Stanley,We are thrilled to read that you enjoyed your recent stay with us at The Cullinan Hotel. Your valuable suggestion has been noted regarding the tourism levy issue, we will certainly raise this with Senior Management for consideration.Thank you for making us your choice of hotel when visiting Cape Town. We look forward to welcoming you back again very soon!Yours in hospitalityThe Cullinan Team

10/10 Excellent

AIMEE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel! Staff are warm & welcoming as well as accommodating any requests. Hotel overall is very good. Rooms do show a little tiredness in places however, a renovation is planned for this winter. Hotel facilities are excellent. Well equipped gym & amazing spa. Well worth grabbing a massage there! Pool towels and SPF provided which is a nice touch. Full range offered for breakfast, whatever your thing is! Self service with eggs cooked to order by the chefs. Hotel bar & café offers great selection of meals as well as drinks. Free shuttle to V&A waterfront but you can also easily walk there within 10 minutes. Fabulous stay, can throughly recommend & will stay again.
Stayed 5 nights in Mar 2024
Response from The Cullinan Team on 2 Apr 2024
Dear Aimee,Thank you for choosing to stay with us and taking time to leave us a wonderful review.We are thrilled to read the wonderful comments and our staff will be very happy to know that you have left such a wonderful review regarding their service.We hope to have you stay with us again very soon.Yours in hospitality,The Cullinan Team

10/10 Excellent

Darryl, Fayetteville

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Southern Sun Cullinan. The room was very clean and each day we were provided with a snack or fruit. The dining was top notch and we particularly enjoyed the breakfast buffet each day. The staff was friendly and helpful even during checkout day when the lobby was pretty chaotic. Will stay again if we’re in Cape Town in the future.
Stayed 4 nights in Jan 2024
Response from Arnold on 7 Mar 2024
Dear Darryl,We are thrilled to read that you enjoyed your recent stay with us at The Cullinan Hotel. We are honored to read that you enjoyed the prime location of the Hotel and the hospitality service provided. Thank you for making us your choice of hotel when visiting Cape Town. We look forward to welcoming you back again very soon!Yours in hospitalityThe Cullinan Team

8/10 Good

Kim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fine. It was clean, staff was nice and friendly. Had never been to South Africa so it wasn't in an area that I expected it to be after seeing the pictures online. But all was fine.
Stayed 1 night in Feb 2024
Response from Arnold on 4 Mar 2024
Dear Kim,We are thrilled to read that you enjoyed your recent stay with us at The Cullinan Hotel. Thank you for making us your choice of hotel when visiting Cape Town. We look forward to welcoming you back again very soon!Yours in hospitalityThe Cullinan Team

10/10 Excellent

Amy Jo, Lafayette Hill

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. We stayed here prior to and after a cruise. The hotel offers a shuttle service to and from the airport. They also shuttled us to the docks to board the ship. We enjoyed the breakfast buffet (included) and the food service outside by the pool. Delicious food in beautiful surroundings. The rooms are spacious and comfortable. Great location to be close to the ocean and the docks. The staff were very polite and accommodating.
Stayed 1 night in Feb 2024
Response from Arnold on 21 Feb 2024
Dear Amy JoThank you for choosing to stay with us at The Cullinan Hotel. We are proud to read that you enjoyed your stay and our facilities. Our staff endeavor to go above and beyond to ensure our guests have a memorable experience at our hotel. We look forward to hosting you again in the near future! Best Regards, The Cullinan Hotel

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Arnold on 15 Feb 2024
Dear Elizabeth,We are thrilled to read that you enjoyed your recent stay with us at The Cullinan Hotel. Thank you for making us your choice of hotel when visiting Cape Town. We look forward to welcoming you back again very soon!Yours in hospitalityThe Cullinan Team

10/10 Excellent

Keith

Travelled with partner
Fantastic hotel. Clean, luxurious, and absolutely the best staff anywhere. Great location, very highly recommended.
Stayed 4 nights in Feb 2024
Response from Arnold on 13 Feb 2024
Dear Keith,Thank you for choosing to stay with us and leaving us a wonderful review. We look forward to welcoming you back in the near future. Best Regards The Cullinan Team

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from The Cullinan Team on 1 Feb 2024
Dear Richard,Thank you for taking time to leave us an amazing rating.We look forward to having you stay with us again very soon.Bets Regards,The Cullinan Team

8/10 Good

michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. Beautiful property.
Stayed 2 nights in Jan 2024
Response from The Cullinan Team on 30 Jan 2024
Dear Michelle,Thank you for taking time to leave us a wonderful rating and review.We look forward to welcoming you back very soon.Best Regards,The Cullinan Team

8/10 Good

Olusola

Liked: Cleanliness, staff & service
This is a place I would recommend
Stayed 3 nights in Jan 2024
Response from Cullinan Hotel on 28 Jan 2024
Dear Olusola,Thank you very much for leaving us a great review. We hope to have you back with us again soon!Warm Regards,The Cullinan Hotel

8/10 Good

Kum, San Francisco

Travelled with family
Liked: Cleanliness
Stayed 4 nights in Jan 2024
Response from The Cullinan Team on 4 Feb 2024
Dear KumThank you for taking time to review Southern Sun The Cullinan and thank you for the perfect score.We look forward to welcoming you back in the near future.Kind Regards

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from The Cullinan Team on 16 Jan 2024
Dear Kim,Thank you for taking time to leave us a wonderful rating!We look forward to having you stay with us again very soon.Yours in hospitality,The Cullinan Team

8/10 Good

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel not a great location
Stayed for 4 nights at beginning of a 2 week stay. The hotel itself is great. The rooms are spacious, if a little dated. Really nice breakfast around the pool. The Stella bar does fabulous food and drinks at very good prices. The staff are excellent. Lovely pool area. There's iced water and even complementary sun cream. My issue is the location. It's in the financial district so there's nothing around. There's a complentary hourly bus to the waterfront which is very handy. The hop on hop off bus stops very nearby. Although the hotel is less than 1km from the bars and restaurants of Bree Street, when we tried to walk, we were almost mugged by an organised gang less than 100m from the hotel. This was at 11.30 am when we attempted to go out for a post breakfast coffee. If leaving the hotel at all, you need to take an Uber.
Stayed 4 nights in Dec 2023
Response from The Cullinan Team on 7 Jan 2024
Dear Pat,Thank you for choosing to stay with us.We are very sorry to read your experience while you were walking. Our guests safety is our priority and we are always advising and reminding our guests to always be vigilant while out of the Hotel.We really hope that you will choose to stay with us again.Best Regards,The Cullinan Team

10/10 Excellent

Muhommed

Stayed 1 night in Dec 2023
Response from The Cullinan Team on 16 Jan 2024
Dear Muhommed,Thank you for taking time to leave us a fabulous rating!We look forward to having you stay with us again very soon.Yours in hospitality,The Cullinan Team

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Cullinan Team on 7 Jan 2024
Dear Johnathan,Thank you for an amazing rating. We look forward to having you stay with us again very soon.Best Regards,The Cullinan Team

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Nov 2023
Response from The Cullinan Team on 7 Jan 2024
Dear Russell,Thank you for an amazing rating. We look forward to having you stay with us again very soon.Best Regards,The Cullinan Team

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from The Cullinan Team on 23 Nov 2023
Dear KarlaThank you so much for your recent visit at Southern Sun The Cullinan and thank you for the perfect rating.We look forward to welcoming you back soon.Kind regards

8/10 Good

Stefan

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from The Cullinan Team on 26 Oct 2023
Dear Stefan,Thank you for choosing to stay with us and taking time out to leave us a rating.We appreciate this, and we look forward to having you stay with us very soon.Best Regards,The Cullinan Team

10/10 Excellent

Tina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Our stay was fabulous at this beautiful property. All the employees were so friendly and helpful. The meals at Stella were delicious. The sweet and spicy margaritas were wonderful. The wait staff were excellent. The property, rooms and lobby were extremely clean and well kept. I enjoyed one of the best massages at the spa by Lolisa! Special thanks to: John, Anthony the manager and Serina. Also, Freddy the shuttle driver was so friendly and helpful. You must select this hotel for your stay in Cape Town!
Stayed 3 nights in Oct 2023
Response from Cullinan Hotel on 11 Oct 2023
Dear Tina,Thank you so much for leaving us such a fantastic review. And for mentioning our fantastic staff, and our facilities. We look forward to welcoming you back to us again soon!Warm Regards,The Cullinan Hotel

10/10 Excellent

Richard, Bedford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff from reception to bar/ restaurant staff were so hard working and kind and tended to your every need. Complementary shuttle to the V&A waterfront was useful. The rooms were spacious and very comfortable.
Stayed 4 nights in Jul 2023
Response from The Cullinan Team on 31 Jul 2023
Dear Richard,Thank you for choosing to stay with us and taking the time to leave us an amazing review.We are extremely proud to read such an wonderful comments based on your stay with us.We look forward to having you stay with u some time very soonBest Regards,The Cullinan Team

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
The Cullinan Southern Sun is a really lovely hotel. The staff are friendly and accommodating and the hotel itself is well maintained & clean. I would recommend it to anyone staying in Cape Town
Stayed 5 nights in May 2023
Response from The Cullinan Hotel on 6 Jun 2023
Dear Barry,Thank you very much for the review. We are glad you enjoyed your time with us, and for mentioning our Great Staff!. Looking forward to welcoming you back soonWarm Regards,

10/10 Excellent

TALYCE

Liked: Cleanliness, staff & service, property conditions & facilities
Liked
Stayed 6 nights in Apr 2023
Response from The Cullinan Team on 7 May 2023
Hi Talyce,Thank you for leaving us an amazing rating.We look forward to having you stay with us soon.Best Regards,The Cullinan Team

6/10 Okay

Andrea

Business traveller
Liked: Property conditions & facilities, room comfort
Ok, but not great
The hotel room was a little tired. The air conditioning was poor - it was so humid in the room that the towels were wet constantly.
Stayed 5 nights in Apr 2023
Response from The Cullinan Team on 7 May 2023
Hi Andrea,Thank you for choosing to stay with us and taking the time to leave us a review. We acknowledge your feedback and we appreciate it, as this will assist us in improving our services for the future.We look forward to having you stay with us soon.Best Regards,The Cullinan Team

8/10 Good

M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Good location with shuttles to V&A. More of a Business hotel. Not many activities for family with kids.
Stayed 3 nights in Apr 2023
Response from The Cullinan Team on 1 May 2023
Hi M,Thank you for leaving us an amazing rating.We look forward to having you stay with us soon.Best Regards,The Cullinan Team

10/10 Excellent

Graham Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole place oozes class staff very friendly and helpful couldn’t do enough to make our stay memorable
Stayed 6 nights in Mar 2023
Response from The Cullinan Team on 18 Apr 2023
Hi Graham,Thank you for choosing to stay with us at and taking the time to leave us a wonderful review. Wonderful comments such as yours really makes us very proud to read.We look forward to having you stay with us again very soon.Best Regards,The Cullinan Team

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 8 nights in Mar 2023

8/10 Good

M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay but a bit noisy
Stayed 1 night in Mar 2023
Response from The Cullinan Team on 21 Mar 2023
Dear M,Thank you for taking the time to leave us a great rating and review.We sincerely apologize that you had to experience the hotel been noisy during your stay. The reason for this we had a a lot of groups in-house at the time of your stay.Once again we sincerely apologize and we really hope that you choose to stay with us and have a peaceful stay .Yours in hospitality,The Cullinan Team

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is really well staffed, all of them are super helpful, polite and knowledgeable. I suppose the best review message I can put is: "We are re booking two weeks in 2024 as a result of our experience there" I would recommend this hotel and it's employees
Stayed 9 nights in Feb 2023
Response from The Cullinan Team on 16 Mar 2023
Dear Christopher,Thank you for staying with us and leaving us a wonderful review.We are honored to read such an amazing review and really cant wait to see you again!Best Regards,The Cullinan Team

10/10 Excellent

Pippa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service
Stayed 1 night in Feb 2023
Response from The Cullinan Team on 16 Mar 2023
Dear Pippa,Thank you for choosing to stay with us and leaving us a wonderful review.We really hope that you choose to stay with us some time very soon.Best Regards,The Cullinan Team

8/10 Good

Linda

Liked: Cleanliness, staff & service, room comfort
Happy with hotel
Was very impressed we were able to get our room on arrival in the morning after a long night flight. We were very grateful as we were very tired. Breakfast was fantastic Bedroom a little tired could go with a bit of a spruce up.
Stayed 1 night in Feb 2023
Response from The Cullinan Team on 16 Mar 2023
Dear Linda,Thank you for choosing to stay with us and leaving us a review, we appreciate this.We really hope that you choose to stay with us some time very soon.Best Regards,The Cullinan Team

8/10 Good

Nasser

Travelled with family
Liked: Cleanliness, staff & service, amenities
Its a lovely hotel, well located, convenient. But rooms very old and dated. My shower was dribbling. Equipment , fittings tired and old. Staff are excellent though. Breakfast amazing too
Stayed 2 nights in Jan 2023
Response from The Cullinan Team on 16 Mar 2023
Dear Nasser,Thank you for staying with us and leaving us a review. We take note of your comments and this has been noted for future reference.We look forward to having you stay with us some time very soon.Best Regards,The Cullinan Team

10/10 Excellent

Barbara, Gainesville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very close to the cruise terminal and waterfront. It is as beautiful as it looks in the pictures. The room was very comfortable and the breakfast buffet was (according to husband) the best one he has ever had.
Response from Lindiwe on 18 Jan 2023
Good dayHope you well,Thank you for the mail received and great feedback received.RegardsLindiwe

10/10 Excellent

MARILYN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The restaurant was closed during our stay. Very disappointing.
Stayed 2 nights in Jan 2023
Response from The Cullinan Team on 14 Jan 2023
Dear Marilyn,Thank you for choosing to stay with us at The Cullinan Hotel. We appreciate you taking the time to leave us a review regarding your stay.We are disappointed to read that our Peach Tree restaurant was closed during your stay, however it was closed due to the in-house occupancy level.We really hope that you choose to consider staying with us sometime in the near future. Best Regards,The Cullinan Team

10/10 Excellent

malcolm

Stayed 1 night in Jan 2023
Response from The Cullinan Team on 14 Jan 2023
Dear Malcolm,Thank you for choosing to stay with us at The Cullinan Hotel. We appreciate you taking the time to leave us a wonderful rating.We look forward to having you stay with us sometime very soon.Best Regards,The Cullinan Team

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel and great service
Very nice hotel. stayed at the hotel and the end of a cruise. Arranged for pickup to and from airport and provided great service. I would recommend the the hotel
Stayed 1 night in Dec 2022
Response from The Cullinan Team on 14 Jan 2023
Dear Anne,Thank you for staying with us at The Cullinan Hotel.We appreciate you taking the time out to leave us such an amazing review. We really hope that you choose to stay with us again when you visit Cape Town.Best Regards,The Cullinan Team

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect so far...
Stayed 1 night in Dec 2022
Response from Lindiwe on 20 Dec 2022
Good dayThank you for the wonderful feedback,RegardsLindiwe

10/10 Excellent

Mr S J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located, secure hotel
This hotel has a great location near the end of the main shopping street. It is also quite close to the harbour side shopping/eating area which is walkable but they also provide a complimentary shuttle bus. The staff we met were all very friendly welcoming and helpful. The rooms are clean and comfortable and serviced daily.
Stayed 1 night in Dec 2022
Response from Lindiwe on 20 Dec 2022
Good dayThank you for the wonderful feedback,Regards

10/10 Excellent

Jeenal

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located. Cant think of any negatives. The staff from the check in to the breakfast next day were all friendly and very hospitable and helpful.
Stayed 1 night in Aug 2022
Response from The Cullinan Hotel on 23 Aug 2022
Dear Jeenal,Thank you very much for the fantastic review and mentioning our staff. We hope to welcome you back to the hotel soonWarm Regards,The Cullinan Hotel

8/10 Good

Lloyd

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jun 2022
Response from The Cullinan Hotel on 3 Jul 2022
Dear Lloyd, Thank you very much for the great review. We hope to have you back again with us soon Warm Regards, The Cullinan Hotel

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cape Town Break
We thoroughly enjoyed our stay at the Cullinan, great location, friendly and helpful staff, great breakfast and fantastic value for money!
Stayed 3 nights in Jun 2022
Response from The Cullinan Hotel on 1 Jul 2022
Dear Vincent, Thank you so much for the fantastic Review. We are delighted that you enjoyed your stay with us, and for mentioning our staff. We hope you will be back again with us again soon. Warm Regards, The Cullinan Hotel

10/10 Excellent

Elizabeth

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Beautiful hotel overall, wonderful dining options, loved the poolside.
Stayed 2 nights in Jun 2022
Response from The Cullinan Hotel on 22 Jun 2022
Dear Elizabeth, Thank you very much for the Great review. We are glad you enjoyed your stay with us. Hope to have you back again with us soon Warm Regards, The Cullinan Hotel

10/10 Excellent

Evelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all great. Clean, great breakfast. Quick cheap uber to Victoria Waterfront
Stayed 1 night in Mar 2022

10/10 Excellent

KOJO

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Fantastic
Stayed 11 nights in Feb 2022
Response from Janice on 12 Mar 2022
Good day Kojo Thank you for your feedback We look forward to welcoming you back soon. Kind regards Janice

10/10 Excellent

Abel

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Janice on 12 Feb 2022
Good day Abel Thank you for your positive feedback. We look forward to welcoming you back soon. Kind regards

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good. You could walk to the waterfront in 10 minutes, even though there is a free shuttle bus. Staff at the property are very friendly and professional. Breakfast is very good in a pleasant environment.
Stayed 4 nights in Oct 2021

8/10 Good

Gerhard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
It was good value allround!
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021
Response from Pieter on 29 May 2021
Dear Anon Thank you for the perfect score! kind regards Pieter

10/10 Excellent

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’ll be back!
Lovely stay, super friendly everywhere!
Stayed 1 night in Jan 2021
Response from Pieter on 28 Mar 2021
Good Day Jaques Thank you for taking the time to provide us with feedback and for the perfect score. The team and I are looking forward to welcoming you back again soon. Kindest regards Pieter

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2020
Response from Pieter on 14 Apr 2020
Dear Anon Thank you for the perfect score. Kind regards Pieter

2/10 Terrible

Phil, Washington, DC

Travelled with group
Disliked: Cleanliness, staff & service
Not a good experience. We both got food poisoning at the breakfast buffet. We were given a room with one bed despite booking two, then given a room on the first floor, then given a room that wasn’t fully cleaned. The stopper in the bathroom sink is of such a poor design that it kept closing with the dirty water backing up. The windows are very thin resulting in a lot of noise especially with the building across the street under construction. Pool closed multiple days for a private event. Housekeeping did not restock soaps several days. The hotel has a nice look but that’s about it.
Stayed 4 nights in Mar 2020