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Reviews of Hotel de la Cite Carcassonne - MGallery Collection

5 out of 5
Hotel de la Cite Carcassonne - MGallery Collection
Place Auguste Pierre Pont, Carcassonne, Aude

Reviews

9.4

Exceptional

Rating 10 - Excellent. 510 out of 670 reviews" "
Rating 8 - Good. 109 out of 670 reviews" "
Rating 6 - Okay. 31 out of 670 reviews" "
Rating 4 - Poor. 15 out of 670 reviews" "
Rating 2 - Terrible. 5 out of 670 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

ana, miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing bad to say about the property
Stayed 1 night in Apr 2024

10/10 Excellent

kyung

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got a upgraded room and it's a suite. The room was really wonderful.
Stayed 1 night in Apr 2024

6/10 Okay

Roderick

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Visited with my wife for three nights. Really wanted to like this hotel as it is in a magical location and itself is very beautiful and classy. But the experience fell short of expectations. Wifi was a nightmare because it never connected. Only way to connect was through the TV via a QR Code or website but it never worked. My complaints to the front desk basically fell on deaf ears with the refrain that “the technician” would handle. Seemed to be a hotel-wide problem. Mentioned it again at checkout but no offer of credit or even an apology. Also, had room service that gave me a 30 Euro bland steak and fries that was not properly cooked or rotten as it made me violently ill the entire night. Hotel staff also was not friendly and generally cold in disposition. For $400 per night this was not worth it.
Stayed 3 nights in Apr 2024

10/10 Excellent

Aja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Sam Richez Director on 16 Feb 2024
Dear Mrs Love,Thank you for your opinion regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. We hope your next visit will be as pleasant as the previous one.Sincerely,Sam RichezDirector

8/10 Good

JAIME FABIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un hotel bonito, cómodo, buena atencion del personal.
Stayed 2 nights in Dec 2023
Response from Sam Richez Director on 16 Feb 2024
Estimado Jaime Fabian, Le agradecemos enormemente sus comentarios en relación a su estancia en Hôtel de la Cité Carcassonne - MGallery. Es siempre un placer recibir comentarios positivos.Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios.Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa.Reciba un cordial saludo.Sam Richez Director

6/10 Okay

Gabriel

Liked: Cleanliness, room comfort
Disappointing
No, you can t be a spa hotel but not have spa facilities available. After a day of driving we had high hopes and we spent good money, only to be told that the spa is fully booked, we stayed one night and we called in the morning to book the spa (weird a spa hotel needs to have spa bookings) but there was no good will towards us, which one does not expect from a 5 star hotel. Other positive aspects were shadowed by this.
Stayed 1 night in Oct 2023

10/10 Excellent

Vadym

Stayed 1 night in Nov 2023

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sam Richez Director on 16 Feb 2024
Dear guest,Thank you for your opinion regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. We hope your next visit will be as pleasant as the previous one.Kind regards Sam Richez Director

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is and amazing place full of history and elegance
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel inside the city walls was amazing. The staff, restaurant and amenities were excellent. This a wonderful place to stay and the hotel top quality in all aspects.
Stayed 1 night in Nov 2023
Response from Sam Richez Director on 19 Nov 2023
Dear Sir Dias,Thank you for your kind comment.We are delighted to see that you enjoyed our etablishment and had a wonderful moment in our restaurant.We hope to have the pleasure to welcome you again in the near future !Regards,

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a truly wonderful stay. Our room was wonderful with a a terrace which looked at the castle turrets. The staff was extremely welcoming and gracious. The restaurant was completely booked, but the concierge make reservations for us at another restaurant. I would highly recommend this hotel for a truly memorable stay.
Stayed 1 night in Oct 2023
Response from Sam Richez Director on 6 Nov 2023
Dear Mister and Madam Sobey,Thank you for your comment following your stay.It is with great pleasure that we receive your compliments. We are delighted that you enjoyed your room and our staff. We will share your comments with our entire team. Your satisfaction is the best reward for our staff who work day after day to offer you an impeccable service.We look forward to welcoming you again so you can try our restaurant. Regards,

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located with a magnificent staff
Stayed 3 nights in Oct 2023
Response from Sam Richez Director on 6 Nov 2023
Dear Mister,We are very pleased that you enjoyed your stay with us. We will share your comment with our entire team. Your satisfaction is the best reward for our staff who work day after day to offer you an impeccable service.We hope to have the pleasure to welcome you again.Regards,

8/10 Good

Timothy, Mill Creek

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Sam Richez Director on 6 Nov 2023
Dear Mister,Thank you for your comment following your stay at Hôtel de la Cité Carcassonne - MGallery.Your satisfaction is the best reward for our staff who work day after day to offer you an impeccable service.We look forward to welcoming you again. Please accept, Sir, the assurances of our highest esteem.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unforgettable!
Really one of a kind place that was a great experience and i would recommend. Small annoyances such as a difficult to use shower, an undercooked entree (with no offer to replace or cook further), and an overpriced breakfast preclude a perfect rating.
Stayed 1 night in Oct 2023
Response from Sam Richez Director on 6 Nov 2023
Dear Madam, Dear Mister,We very much appreciate your comment regarding your stay in our etablishment. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We are sorry that your experience did not meet your expectations regarding our breakfast, the restaurant and the shower, please allow me to express my sincerest apologies.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

lynne

Stayed 1 night in Oct 2023
Response from Sam Richez Director on 19 Nov 2023
Dear Madame Bolton,Thank you for your positive feedback following your stay.We are delighted that you enjoyed your time among us and hope to have the pleasure to welcome you again.Regards,

10/10 Excellent

David

Stayed 1 night in Oct 2023
Response from Sam Richez Director on 6 Nov 2023
Dear Mister Bullington,We are delighted that you had a wonderfull time in our hotel. Thank you for your comment following your stay.We hope to have the pleasure to welcome you again.Regards,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great lovely fab
Fabulous in an amazing location. We travelled light and walked from airport - first 30 mins wasn’t great but last half an hour along river and into Cité was amazing.
Stayed 2 nights in Oct 2023
Response from Sam Richez Director on 6 Nov 2023
Dear Mister,Thank you for taking the time to share your feedback. Next time do not hesitate to contact us to organise a taxi.We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful hotel set within the castle walls. Great rooms, service and food. The only point to note would be as its a very old building some of the showers are not great for tall people, however well worth the stay. A really special spot.
Stayed 1 night in Oct 2023
Response from Sam Richez Director on 6 Nov 2023
Dear Madam,Thank you for taking the time to share your feedback. Please rest assured that we are taking the appropriate measures to address the problem regarding the shower and prevent future occurrence.We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Sep 2023
Response from Sam Richez Director on 6 Nov 2023
Dear Mister,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

6/10 Okay

david

Disliked: Property conditions & facilities
The rooms are old and the first room we were given had a view of a passageway outside and was tiny We asked for another room and we’re given one over the street this hotel is not good value for money The staff were pleasant and professional
Stayed 2 nights in Sep 2023
Response from Sam Richez Director on 6 Nov 2023
Dear Mister,Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carcassone
What an amazing place! The staff is incredible and very helpful. Very cool to stay behind the fortress wall. Then we scheduled the most amazing massage by Nanita. Highly recommend it.
Stayed 1 night in Sep 2023
Response from Sam Richez Director on 6 Nov 2023
Dear Mister Miller,We very much appreciate your comment regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Nenita. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Rosalind

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding in all areas. Rooms were clean, beautifully appointed with air con. The area around the hotel is the old city of Carcassonne with its ancient origins, perfect to stroll around and learn some history. Highly recommend this hotel.
Stayed 2 nights in Sep 2023
Response from Sam Richez Director on 6 Nov 2023
Dear Madam,We are delighted to see that you enjoyed your stay.Thank you for taking the time to tell us about your experience.We hope your next visit will be as pleasant as the previous one !Regards,

10/10 Excellent

Sarah, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a unique property and location. You have to park outside the castle walls in the designated hotel parking and then you can walk 5 mins or get a lift up to the hotel. The staff were all friendly and helpful. The room was spacious, but the steps could use a bit of repairs. I was worried it would be noisy since we were on the ground level by reception and the outdoor bar, but we didn’t hear a thing.
Stayed 1 night in Sep 2023
Response from Sam Richez Director on 6 Nov 2023
Dear Madam,We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Monique

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the atmosphere in the restaurant. The service and cuisine was exceptional!
Stayed 1 night in Sep 2023
Response from Sam Richez Director on 6 Nov 2023
Dear Madam Chalke,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hôtel inside the city walls with a great view
Stayed 8 nights in Aug 2023
Response from Sam Richez Director on 6 Nov 2023
Dear Mister Pope,Thank you for taking the time to share your feedback and sharing your pictures.We hope to welcome you back to our hotel very soon and that your next visit will be as pleasant as the previous one !Sincerely,

8/10 Good

Ashley

Liked: Cleanliness, amenities, property conditions & facilities
This hotel was a fabulous stay, my only hesitation to not give 5 stars is that when I checked in I put my personal items int the safe, locked it and left to go explore. When I came back a staff member had been in my room to prep for bed (turn the covers and add a chocolate)…but the safe was open! Nothing seemed to be missing but it left a pit in my stomachs. When I brought it up to the front desk, they said our staff is trustworthy and didn’t see why I was alarmed. This was not what I expected, I felt rattled, especially because I am traveling alone from the us and had my passport and other important documents in there. Other than this it was a wonderful stay and really enjoyed the amazing dinner I had at the on site restaurant that evening. The restaurant staff were wonderful and treated me amazing even the ouch I speak almost no French:)
Stayed 1 night in Sep 2023
Response from Sam Richez Director on 6 Nov 2023
Dear Madam Keithley,We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. I am sorry for the inconveniente you had in your room; please allow me to express my sincerest apologies.Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We are delighted that you enjoyed your stay and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Raymond

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's in the heart of a medieval castle. Staff was super friendly and receptive!
Stayed 1 night in Sep 2023
Response from Sam Richez Director on 6 Nov 2023
Dear Mister Paul,We very much appreciate your comment regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to have the pleasure to welcome you again.Sincerely,

8/10 Good

Gillian

Travelled with partner
Liked: Cleanliness
Had wonderful room with large terrace and great views. Electrics and plumbing need updating. Electical sockets at ground level which meant crawling around to get at socket behind table. No information about room service displayed so had to ask at reception to arrange breakfast in our room on our last day.
Stayed 4 nights in Sep 2023
Response from Sam Richez Director on 6 Nov 2023
Dear Mister Nicol,Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Fantastic location and good pool.
Fantastic location in the old city, good swimming pool. Helpful staff. Quite hard to get to as no cars allowed in city, hotel is a maze and quite hard to navigate, room had not been properly cleaned (previous guest’s clothes were in drawers). Decor etc is getting a bit tired.
Stayed 3 nights in Aug 2023
Response from Sam Richez Director on 6 Nov 2023
Dear Guests,Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Loraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace and Luxury
My husband and I had a fabulous two night stay in Carcassonne We thoroughly enjoyed our two days of peace and luxury before embarking on a family holiday in France with all our children and grandchildren . The hotel was beautiful the staff and service second to none. Friendly helpful nothing was to much trouble. We will come again and stay longer next time.
Stayed 2 nights in Jul 2023
Response from Sam Richez Director on 6 Nov 2023
Dear Madam Sears,We are delighted that you enjoyed your stay in our etablishment. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

4/10 Poor

Rozsa

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I am sorry to say that Hotel de la Cite under MGallery management was sub-standard. Transportation to the hotel from train station at 10:34 pm AS PROMISED by hotel staff was NON-EXISTENT. We arrived after 11 pm after lugging our suitcases thru the streets of Carcassonne since NO ONE CAME TO PICK US UP. The couple in front of us at train station were equally incensed. I called the hotel 3 times then texted. Each time I got an extended voicemail menu that never led me to a live human being. UNACCEPTABLE SERVICE. We were then shown to two NON-air conditioned rooms. I asked for different rooms. We were shown to two new rooms which were very nice, but required going up and down stairs then up to a castle turret. My husband and I went down to front desk to ask to borrow an adapter and both got lost trying to find an elevator to take us to ground floor. We ended up in a deserted conference area of hotel. Finally found an exit door, went out on the street at 1 am and re-entered the hotel thru front entrance. Got our adapter and asked about breakfast. Were told that Expedia customers don't get breakfast included with their rooms. In 2012 we did, as well as a beautiful welcoming gift waiting in our room from hotel management. NOT THIS TIME. The hotel management knew that we were VIP Silver Expedia customers. Nothing awaited us, not even a box of macarons for the children. Terrible service, in no way the 5-star hotel it was in 2012.
Stayed 2 nights in Aug 2023
Response from Sam Richez Director on 6 Nov 2023
Dear Madam Gaston,Thank you for taking the time to tell us about your experience at the Hôtel de la Cité Carcassonne - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Look forward to our next visit
Beautiful hotel in a wonderful location in Carcassonne. The restaurant is amazing. Staff very friendly and helpful. Stay was to celebrate my wife's birthday and they helped us celebrate with a room upgrade and a bottle of champagne. Thank you for a lovely experience.
Stayed 3 nights in Jul 2023
Response from Sam Richez Director on 6 Nov 2023
Dear Mister Pulman,Thank you for taking the time to share your feedback.It is always a pleasure to receive positive feedback. We are delighted to see that we made your stay memorable for this special event.I will share your comments with our team. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Everything great
Stayed 1 night in Jul 2023
Response from Sam Richez Director on 6 Nov 2023
Dear Mister Olarra,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Stayed 7 nights in Jul 2023
Response from Sam Richez Director on 6 Nov 2023
Dear Madam Macdonald,Thank you for taking the time to share your feedback. We are delighted to see that you enjoyed your stay.We hope to welcome you back to our hotel very soon !Sincerely,

10/10 Excellent

Joan

Stayed 2 nights in Jul 2023
Response from Sam Richez Director on 6 Nov 2023
Dear Mister Bertera,Thank you for taking the time to share your feedback. We are pleased to see that you enjoyed your stay with us.We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Patricia, Washington

Stayed 1 night in Jul 2023
Response from Sam Richez Director on 6 Nov 2023
Dear Madam Corral Rodas,Thank you for taking the time to share your feedback. We are very pleased to see that you enjoyed your stay.We hope to welcome you back to our hotel very soon!Sincerely,

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Hotel Visit
Great location in an amazing city. Staff were helpful and main areas in hotel were well cared for and were what you would expect in a hotel like this. The bedrooms were disappointing as they looked tired and needed updating.
Stayed 1 night in Jun 2023
Response from Sam Richez Director on 6 Nov 2023
Dear Guest,We very much appreciate your comment regarding your stay. It is always a pleasure to receive positive feedback. I will share your comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.I am sorry that your experience did not meet your expectations regarding the room. Please rest assured that we are taking the appropriate measures to address the problem.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Eleanor

Stayed 2 nights in Jun 2023
Response from Sam Richez Director on 6 Nov 2023
Dear Madam Booth,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon !Regards,

10/10 Excellent

Nigel

Stayed 3 nights in Jun 2023
Response from Sam Richez Director on 6 Nov 2023
Dear Mister Kitchen,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Regards,

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning views, beautiful grounds, excellent restaurant, attentive staff. Parking lot is not the most convenient the hotel makes up for it!
Stayed 1 night in May 2023
Response from Sam Richez Directeur on 19 Jun 2023
We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sam RichezHotel Manager

10/10 Excellent

JEAN MARIE, EVERGREEN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staying in a castle was a wow experience. That said, the deluxe king room was so cramped that we had to upgrade to a suite to accommodate the luggage, so don't arrive with more than a toothbrush! We arrived by rental car, and given that there is no driving within the Cite walls, locating the hotel parking and free shuttle was a bit of a challenge, especially since both ends of the access road are marked "do not enter." But once ensconced, the hotel grounds were fabulous, the service was good (provided we spoke French), and the location within the castle walls was incomparable. The cooking at the one-star Michelin-rated restaurant was superb (what a dinner!), although the waiters behaved like scared rabbits and at times seemed a bit confused, which detracted from the experience. The next morning at breakfast, I had to call into the kitchen to beg for coffee as no service personnel was present for over 15 minutes (and this at 8 am). BUT the breakfast spread was lovely, abundant, and very tasty, so all was right with the world. All in all, a remarkable experience.
Stayed 3 nights in May 2023
Response from Sam Richez Directeur on 19 Jun 2023
We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sam RichezHotel Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Lovely hotel with charming staff. Perfect location for exploring the medieval area of Carcassonne as the hotel sits within the walls of the fortifications. A pleasant walk into the town centre just over a mile away. Explore the floodlit walls and towers at night - very atmospheric.
Stayed 4 nights in May 2023
Response from Sam Richez Directeur on 19 Jun 2023
We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sam RichezHotel Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel in the stunning medieval citadel of Carcassonne. A really lovely break.
Stayed 5 nights in May 2023
Response from Sam Richez Directeur on 19 Jun 2023
We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a delight to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sam RichezHotel Manager

8/10 Good

Iwona, Houston

Travelled with family
Liked: Cleanliness, property conditions & facilities
Location of this hotel is wonderful but service was average for a 5 stars hotel.
Stayed 4 nights in May 2023
Response from Sam Richez Hotel Manager on 19 Jun 2023
Thank you for taking the time to tell us about your experience at the Hôtel de la Cité Carcassonne - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in May 2023
Response from Sam Richez Directeur on 19 Jun 2023
It is always a delight to get positive feedback. I will pass on your comments to our team. I am sure that these comments will serve as an encouragement to all our staff, who strive to continuously improve the quality of our services.We thank you for sharing your experience and hope that your next visit will be as enjoyable as the last.Yours sincerelySam RichezHotel Manager

10/10 Excellent

robert

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in May 2023
Response from Sam Richez Directeur on 19 Jun 2023
Dear Robert,It is always a delight to get positive feedback. I will pass on your comments to our team. I am sure that these comments will serve as an encouragement to all our staff, who strive to continuously improve the quality of our services.We thank you for sharing your experience and hope that your next visit will be as enjoyable as the last.Yours sincerelySam RichezHotel Manager

10/10 Excellent

Karon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel in the old city of Carcassonne. So much character!
Stayed 1 night in May 2023
Response from Sam Richez Hotel Manager on 15 May 2023
Dear Karon,We appreciate greatly your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a joy to receive positive feedback. I will pass on your comments to our team. I am sure that these observations will serve as an encouragement to all our staff who endeavour to continually enhance the quality of our services.Thank you again for sharing your experience and we hope that your future visit will be as pleasant as the last.Yours sincerelySam RichezHotel Manager

6/10 Okay

Ying

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Sam Richez Hotel Manager on 15 May 2023
Dear Ying,Thank you for taking the time to tell us about your experience at the Hôtel de la Cité Carcassonne - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sam RichezHotel Manager

10/10 Excellent

Shirley

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Fabulous experience in a magical place.
Stayed 1 night in May 2023
Response from Sam Richez Hotel Manager on 8 May 2023
We are always grateful to receive positive remarks. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continually enhance the quality of our services.Thank you again for sharing your experience and we hope that your next visit will be as enjoyable as the last.Yours sincerelySam RichezHotel Manager

6/10 Okay

Joseph, calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room was stifling hot, air conditioning didn’t work, sleep was minimal. Great location and staff were friendly.
Stayed 1 night in Apr 2023
Response from Sam Richez Director on 29 Apr 2023
Dear Joseph,Thank you for taking the time to tell us about your experience at the Hôtel de la Cité Carcassonne - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sam RichezDirector