We were impressed with Brandon, however still waiting for a response from him regarding hotels.com's email. The 1st half payment is required before hotels.com will allow a hold/reservation which its great that we didn't have to pay the total upfront. But hotels.com stole $240.02 because when I went to pay the remaining $240.01, Lisa (an employee at the property) proceeded to tell me she never received the $240.02 payment from hotels.com so I had to literally pay the entire $480.03. The attitude of hotels.com employees are horrid because even after my rep acknowledge the app requires1st payment (1/2 of the total) prior to moving on to the final steps in the booking process, hotels.com employees felt at ease of having stolen, kept, & told me I had to get them a bank statement to show them what they already knew. Now, I had already attached my receipt proof of my initial $240.02 payment & the property's document showing it didn't get my payment. Hotels.com still gave me orders for more proof. Remember though....hotels.com's protocol is to stop booking process unless payment is received. So The Starlite Inn made me do all the work providing proof, calling, effort, while they were happy that we paid them the full amount we were on our own to get the refund back from the company it is using as its booking partner. Lisa acted as though the property washed its hands of us when we paid $720.05 for a 2 night stay is $480.03. Refund my $240.02 hotels.com I'm 80 & worked on my vacation.