Hi Tammie, Thank you for this lovely review. Your feedback is important to us. We are delighted to hear you had a wonderful stay. We shall pass your comments onto the landlord. We look forward to welcoming you back to Connemara in the future! Take care Connemara Lettings Team

Dear Patti As discussed on many occasions you were provided with the owners contact details along with full address and Eircode 6 weeks prior to your arrival. The key collections details clearly state that check-in time is from 16:00. The apartment was ready for your arrival at 16:00 as per your contract. Unfortunately, the owner had to have her phone on silent for approx 30 mins prior to your agreed time of arrival and missed your phone calls, however, at approx 15:50 the owner contacted you to arrange to give you a set of keys to the property but you refused to stay. The owner contacted Connemara Holiday Lettings at 16;05 to inform us of the situation and that you did not wish to stay in the property. We in turn tried calling your mobile but could not get through. We then followed this with an email confirming the situation and to confirm that you did not wish to stay in the property and that as you cancelled your reservation you would not receive a refund. Connemara Holiday Lettings only received a voicemail from you at 19:00 on 11th August informing us that you could not gain access to the property and that you would have to stay in a hotel. At no time prior to this did we receive a voicemail or email informing us that you could not gain access. Our office phone system has an answering machine facility which forwards an email to notify us that there is a message allowing us to always keep in contact with our customers/clients. We are sorry that the owner did not have her phone switched on for 30 minutes throughout that day, however, she did contact you prior to check-in time and the property was ready for the agreed time per your contract. The owner was only next door to the apartment and would have given you access to the apartment at the agreed time. Connemara Holiday Lettings strive to provide an excellent customer service, in this case, we have been very fair and looked into the situation thoroughly and the facts are, the owner had the property ready as promised for the time that was agreed in the contract and you cancelled your reservation therefore as stated, we cannot provide a refund. Thanks Yvonne Flaherty Connemara Holiday Lettings

Hi Matthias, Thank you for your review. Your feedback is very important to us. With regards to the Wifi as explained when you contacted us, we have been in contact with HomeAway and they investigated into the advertisement, they came back and informed us that it was showing the Pay as you go Wifi and were unable to tell us where you were shown there was free Wifi in this property. They have ensured us they will investigate further to make sure this does not occur again. Had you brought to our attention the other issues you had at the property whilst you were there we would have been in a position to have them dealt with for you straight away. We will pass on these comments to the owner of the property. We look forward to welcoming you to Connemara in the future. Kind regards Yvonne

Hi Michael. Thank you for this lovely review. Your feedback is important to us. We are delighted to hear you had a wonderful stay at Carraore Apartment. We shall pass your comments onto the landlord. We look forward to welcoming you back to Connemara in the future! Take care