Beach/ocean view
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Reviews of Hyatt Regency Cartagena

4.5 out of 5
Hyatt Regency Cartagena
Carrera 1 No 12-118, Cartagena, CO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1031 out of 1308 reviews" "
Rating 8 - Good. 146 out of 1308 reviews" "
Rating 6 - Okay. 49 out of 1308 reviews" "
Rating 4 - Poor. 38 out of 1308 reviews" "
Rating 2 - Terrible. 44 out of 1308 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

vilma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Miguel B on 17 May 2024
Dear, Vilma,Thank you for your review, we are glad to know that it was 5 out of 5. we can't wait to welcome you back for another fantastic stay. Warm regards!

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place, incredible people. Go!!!
Stayed 5 nights in May 2024
Response from Juan C. on 17 May 2024
Dear Mr. Jeremy, thank you for sharing your experience! We're thrilled to hear that you enjoyed your stay at Hyatt Regency Cartagena and that our team helped make it even more memorable. We look forward to welcoming you back in the future.

10/10 Excellent

Roney

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in May 2024
Response from Miguel B on 17 May 2024
Dear Roney,Thank you for sharing your experience! We're thrilled to hear that you enjoyed your stay at Hyatt Regency Cartagena. We look forward to welcoming you back in the future.Best regards!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 3 nights in Apr 2024
Response from Juan C. on 17 May 2024
Dear Mr. Stephen, thank you for sharing your experience! We're thrilled to hear that you enjoyed your stay at the Hyatt Regency Cartagena and that our team helped make it even more memorable. We look forward to welcoming you back in the future.

10/10 Excellent

Jacyntha, Belton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay! The staff is absolutely fantastic and extremely helpful. Everything was well organized and clean. We really enjoyed snack hours as it was delicious and refreshing. Sunday brunch was also delicious! The service we had from Yulieth was awesome. I look forward to returning and will highly recommend the Hyatt Regency to all visiting Cartagena!
Stayed 3 nights in May 2024
Response from Juan C. on 17 May 2024
Dear Jacyntha, thank you for taking the time to share your wonderful experience! We're delighted to hear that you had an amazing stay at Hyatt Regency Cartagena. It's fantastic to know that our staff, especially Yulieth, provided exceptional service and made your visit memorable. We're thrilled that you enjoyed our snack hours and Sunday brunch as well. Your recommendation means a lot to us, and we can't wait to welcome you back for another fantastic stay.

10/10 Excellent

Juan Pablo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and comfortable hotel with great pools
Stayed 1 night in May 2024
Response from Miguel B on 17 May 2024
Dear, Juan Pablo.Thank you for sharing your feedback! We're delighted to hear that you enjoyed your stay at our hotel, and that you found our pools to be great. We strive to provide a relaxing and enjoyable experience for all our guests, and we're glad to know that you appreciated our amenities. We hope to have the pleasure of welcoming you back to Hyatt Regency Cartagena in the future. Warm regards!

10/10 Excellent

Vance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and very helpful staff… upgraded my room to a suite!
Stayed 3 nights in Apr 2024

8/10 Good

Issam

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay!
Stayed 3 nights in Apr 2024

10/10 Excellent

Ulysses

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I really enjoyed our stay at the Hyatt in Cartagena. Our experience was first-class, and our room was well-appointed. The staff at the hotel was courteous and didn't hesitate to assist. Security guards are stationed near the elevators to ensure that those who are not hotel guests remain in the public areas. The rooftop pools are excellent. I would stay at this hotel again the next time I'm in Cartagena.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities
El hotel deberia tener servicio en la playa de sombrillas y sillas. habia una renovacion al lado de la picina del 12 piso y no estaba delimitada para q la gente pudiera pasar.. tocaba pasar entre trabajadores y materiales. Quiero resaltar El servicio de Juan el botones, su amabilidad y servicio fue exelente
Stayed 2 nights in May 2024

10/10 Excellent

Sandra Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good,staff are very nice
Stayed 3 nights in Apr 2024

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed here 3 nights out of our trip to celebrate our wedding anniversary. From the moment we entered the hotel, we felt their serene atmosphere, surrounded by beautiful and sophisticated decorations. At the front desk we were greeted by Sara who provided us with a service of excellence. Our room was absolutely beautiful with state of the art decorations and a breathtaking view of the ocean. We enjoyed the pool area, the food and the kindness of every staff member we interacted with. This was our first visit to Cartagena and will be definitely returning to this hotel. Picture of the sunset from the pool area for reference.
Stayed 3 nights in Apr 2024

10/10 Excellent

Janardhana Sai, Ashburn

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024

10/10 Excellent

Kelvin, Stamford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Alexandra

Stayed 4 nights in Apr 2024
Response from Miguel B on 17 May 2024
Dear, Alexandra.Thank you for your review, we are glad to know that it was 5 out of 5. we can't wait to welcome you back for another fantastic stay. Warm regards!

8/10 Good

Kieva Tamara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff provided excellent Customer Service from check in to check out, especially Carlos at the Restaurant on 12 for breakfast. He was attentive and made excellent suggestions to ensure our visit to Cartegena was maximized. The rooms were spacious and clean. The views of the beach and the bay were spectacular. The breakfast and snack offered many options daily. The only 2 cons were : 1) the shower leaked all over the floor when you used the hand shower. It is glass and for some reason has decorative gaps that should not exist in those spots. 2) The food at breakfast and snack were never hot. They were a tolerable warm but not hot.
Stayed 4 nights in Apr 2024

10/10 Excellent

Suzanne Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was safe, clean, and had great amenities! Very friendly staff and an excellent restaurant. We had no complaints at all. One of our party had a health issue during our stay and the staff helped us get a doctor. Excellent value, would stay here again.
Stayed 7 nights in Apr 2024

10/10 Excellent

Nikkia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time!
Stayed 3 nights in Apr 2024

10/10 Excellent

Maria Guiomar

Stayed 4 nights in Apr 2024
Response from Miguel B on 17 May 2024
Dear Maria Guiomar,Thank you for your review, we are glad to know that it was 5 out of 5. we can't wait to welcome you back for another fantastic stay. Warm regards!

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean.
Stayed 4 nights in Apr 2024

8/10 Good

Tiesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for the great service
Stayed 3 nights in Apr 2024

10/10 Excellent

FABIAN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Overall great hotel
Stayed 3 nights in Apr 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

SHAQUANA J

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, bocogrande mall is right next door, old city about 7 min drive without traffic, beach in back yard . Staff & hotel is 10/10 always willing to help only complaint is the welcome watermelon drink needed to be on the menu
Stayed 4 nights in Apr 2024

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. Very clean
Stayed 5 nights in Mar 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Ramon Zenen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I’m not big on writing reviews but I must say the Hyatt Regency in Cartagena was one of the best I’ve stayed in. It’s beautiful inside and out, the staff is so polite and welcoming. From the minute you walk in they treat you with the upmost respect, while we were checking in a gentleman came over with refreshing drinks (a watermelon juice) that was delicious. We got there around 2pm and they had our room ready. We had a ocean view room and I must say it was spotless all around!! I was very impressed at the breakfast lounge, not only did they service American style breakfast but they also had Colombian breakfast. Rice, beans, meat, eggs any style, waffles, pancakes, different juices, yogurts, cereal, bread, pastries, etc… You can also order from a menu if you wanted a sandwich or omelette. This is what I would call a real continental breakfast. LENY our server at breakfast was the absolute best!! Right next to the Hyatt they have Bocagrande plaza which is a mall and you can find everything there or just take a short walk downtown or the Center. We walked all the way down to the Laguito and back shopping on the carrera 3 and spent our nights in the center. You absolutely can’t go wrong about the Hyatt in Cartagena!!! 5 stars for me
Stayed 4 nights in Apr 2024

10/10 Excellent

Lorena

Stayed 5 nights in Apr 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Felix, chelsea

Stayed 2 nights in Mar 2024

10/10 Excellent

angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at this property and I was so impressed. Everyone is so professional the food at the restaurant is amazing. I had the executive suite which was huge and beautiful with the most amazing views. I felt so safe. They always made sure taxis were available. I felt spoiled at this hotel and will def come back.
Stayed 3 nights in Apr 2024

10/10 Excellent

Dexter

Liked: Cleanliness, staff & service, property conditions & facilities
The location, food and transportation was great.
Stayed 3 nights in Apr 2024

10/10 Excellent

DIANA

Stayed 4 nights in Apr 2024

10/10 Excellent

Rosabel Sanchez

Excellent
Stayed 3 nights in Apr 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was truly amazing. It exceeded our expectations in every way. The staff was welcoming and helpful. The food was delicious. Our favorite meal of the trip was the ceviche in the hotel restaurant. We will definitely recommend the Hyatt to our friends and family.
Stayed 5 nights in Apr 2024

10/10 Excellent

Alice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly reliable staff only language barrier was a huge problem.
Stayed 3 nights in Apr 2024

4/10 Poor

Pratheep

Stayed 5 nights in Mar 2024

10/10 Excellent

Angie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about the hotel. Service was excellent, Mayra at the front desk was beyond amazing! Thank you for an amazing experience
Stayed 2 nights in Apr 2024

10/10 Excellent

patricio, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was very pleasant and the staff was extremely attentive and friendly, but they cheated me with a room, I had Three reserved and they only gave me two without refunding the money for the third and no explanation at all.
Stayed 3 nights in Mar 2024

8/10 Good

Britton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and very clean. All the staff was nice and friendly also. Room service and restaurant in hotel was the downfall food wasn’t good. If you’re like me that didn’t matter you can walk or take $4usd cab rides to some really good restaurants and for that reason I would stay there again. Pool was also very clean.
Stayed 3 nights in Mar 2024

10/10 Excellent

wyclif e

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very convenient and nice. Just be aware that you will not get room cleaning service daily unless you requested. Other than that, very nice hotel
Stayed 3 nights in Mar 2024

6/10 Okay

linda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I like the hotel ,, everyone was super nice.
Stayed 4 nights in Mar 2024

10/10 Excellent

Aura Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional, polite, knowledgeable staff always exceeding expectations to accommodate guest needs. Highly recommend this hotel.
Stayed 5 nights in Mar 2024

10/10 Excellent

manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bueno trabajadores en general maravilloso Luis en lobby Lennys y Carlos en el restaurante todo muy bueno
Stayed 5 nights in Mar 2024

10/10 Excellent

Roderick

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, responsive and friendly.
Stayed 4 nights in Mar 2024

10/10 Excellent

hector

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous staff
Stayed 1 night in Mar 2024

10/10 Excellent

Neil k

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star service! I would come back in a heartbeat,
Stayed 7 nights in Mar 2024

4/10 Poor

Edison

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Property under construction
Stayed 2 nights in Jan 2024

2/10 Terrible

Ashley

Travelled with group
Disliked: Staff & service, amenities
bad experience with front desk - charged us for "extra people in thr room" even though we paid inn full for a 2 bed 4 person room
Stayed 4 nights in Mar 2024