Indoor pool

Reviews of MainStay Suites Cartersville - Emerson Lake Point

2.5 out of 5
MainStay Suites Cartersville - Emerson Lake Point
146 Old Allatoona Rd SE Building B, Cartersville, GA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 165 out of 262 reviews" "
Rating 8 - Good. 64 out of 262 reviews" "
Rating 6 - Okay. 20 out of 262 reviews" "
Rating 4 - Poor. 9 out of 262 reviews" "
Rating 2 - Terrible. 4 out of 262 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Morgan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a 2 night stay during a music festival! A little difficult to find a parking spot when we came in Friday night but it was 2 am.
Stayed 2 nights in May 2024
Response from Carrie Fueston -Assistant Manager on 13 May 2024
Thanks so much for the great review score! Guest satisfaction is our top priority and I'm glad to see you had a great experience. I can say, on behalf of our entire team, that we hope your next visit is as excellent as the last!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Well kept and clean
Stayed 1 night in Apr 2024
Response from Carrie Fueston Assistant Manager on 21 Apr 2024
Thanks so much for telling us about your stay! I’m glad you enjoyed being here with us! We lookforward to seeing you next time you are in Emerson!-Carrie FuestonAssistant Manager

6/10 Okay

Leslie

Travelled with family and small children
Disliked: Cleanliness, staff & service
No hubo aseo y cambio de toallas ni eliminavión de la basura como se solicitó.
Stayed 4 nights in Apr 2024
Response from Carrie Fueston Assistant Manager on 17 Apr 2024
¡Gracias por tus comentarios honestos! La satisfacción de los huéspedes es nuestra principal prioridad y lamento escucharlo. no cumplimos con sus expectativas. Tenga en cuenta que sus comentarios se utilizan para mejorar nuestro futuro.experiencia del huésped. ¡Espero que esto no te impida elegir quedarte con nosotros en el futuro!-Carrie FuestonAssistant Manager

8/10 Good

Ebony

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Area is great! Walking distance to McDonald & Subway located in Loves Gas station. Our room had a full refrigerator and stove top. The hotel also has full breakfast with ham, eggs, biscuits and gravy.
Stayed 1 night in Apr 2024
Response from Carrie Fueston Assistant Manager on 17 Apr 2024
Thanks so much for telling us about your stay! I’m glad you enjoyed being here with us! We lookforward to seeing you next time you are in Emerson!-Carrie FuestonAssistant Manager

10/10 Excellent

BRANDON

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and convenient
Stayed 2 nights in Apr 2024
Response from Carrie Fueston Assistant Manager on 10 Apr 2024
Thanks so much for telling us about your stay! I’m glad you enjoyed being here with us! We lookforward to seeing you next time you are in Emerson!-Carrie FuestonAssistant Manager

10/10 Excellent

Meagan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Love the location for baseball tournament!!
Stayed 2 nights in Mar 2024
Response from Carrie Fueston -Assistant Manager on 2 Apr 2024
Thank you so much for your wonderful feedback! Guest satisfaction is our top priority and I'm glad to see you had a great experience. I have shared this review with the entire staff here. It is really great to see our hard work pay off! We look forward to seeing you next time!

10/10 Excellent

CANTERRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprising great continental breakfast!
Stayed 1 night in Mar 2024
Response from Carrie Fueston -Assistant Manager on 25 Mar 2024
Thank you so much for your wonderful feedback! Guest satisfaction is our top priority and I'm glad to see you had a great experience. I have shared this review with the entire staff here. It is really great to see our hard work pay off! We look forward to seeing you next time!

10/10 Excellent

Rod

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was an extremely functional room with a small kitchenette, sink, small refrigerator, microwave and cabinets. Everything was clean and convenient and price was very reasonable. I will look for MainStay Suites for future travels.
Stayed 2 nights in Jan 2024
Response from Carrie Fueston Assistant Manager on 1 Mar 2024
Thank you so much for your wonderful feedback! Guest satisfaction is our top priority and I'm glad to see you had a great experience. I have shared this review with the entire staff here. It is really great to see our hard work pay off! We look forward to seeing you next time!-Carrie FuestonAssistant Manager

6/10 Okay

Katherine

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The only thing negative was charged twice for the room then it was a pain to get refunded for one of the charge.
Stayed 2 nights in Jan 2024
Response from Carrie Fueston -Assistant Manager on 1 Feb 2024
Thank you for your honest feedback! Guest satisfaction is our top priority and I'm sorry to hear we didn’t meet your expectations. Please note that your comments are used to better our future guest experience. I hope this does not deter you from choosing to stay with us in the future!

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was extremely comfortable and let me have a very deep and restful sleep after an exhausting day of cheering. We will stay there again next year.
Stayed 1 night in Jan 2024
Response from Carrie Fueston Assistant Manager on 28 Jan 2024
Thank you so much for your wonderful feedback! Guest satisfaction is our top priority and I'mglad to see you had a great experience. I have shared this review with the entire staff here. It isreally great to see our hard work pay off! We look forward to seeing you next time! -Carrie FuestonAssistant Manager

8/10 Good

Nicolette

Stayed 3 nights in Jan 2024
Response from Carrie Fueston Assistant Manager on 25 Jan 2024
Thanks for the great review score! We couldn’t be more excited to see you had a great stay!-Carrie FuestonAssistant Manager

6/10 Okay

Ronisha

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Rep during check in and check out was nice and hospitable. Late start breakfast of 7:00 had to buy breakfast to make it to tournament venue on time.
Stayed 2 nights in Jan 2024
Response from Carrie Fueston -Assistant Manager on 22 Jan 2024
Thanks for letting us know your thoughts regarding your stay! Making sure our guests are satisfied is our top priority! We can’t wait to see you next time you visit Emerson.

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & comfortable
Very clean and comfortable. We only stayed one night but had everything we needed. Large room, good breakfast, friendly staff.
Stayed 1 night in Jan 2024
Response from Carrie Fueston -Assistant Manager on 22 Jan 2024
Thanks so much for telling us about your stay! I’m glad you enjoyed being here with us! We look forward to seeing you next time you are in Emerson!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Carrie Fueston -Assistant Manager on 15 Jan 2024
Thanks for the great review score! We couldn’t be more excited to see you had a great stay!

10/10 Excellent

Amanda

Stayed 1 night in Jan 2024
Response from Carrie Fueston Assistant Manager on 10 Jan 2024
Thanks for the great review score! We couldn’t be more excited to see you had a great stay!-Carrie FuestonAssistant Manager

10/10 Excellent

Anastasia Dionne

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Carrie Fueston Assistant Manager on 31 Jan 2024
Thanks so much for the great review score! Guest satisfaction is our top priority and I'm glad tosee you had a great experience. I can say, on behalf of our entire team, that we hope your nextvisit is as excellent as the last!-Carrie FuestonAssistant Manager

10/10 Excellent

Jake

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good property. Very nice staff
Stayed 1 night in Dec 2023
Response from Carrie Fueston -Assistant Manager on 27 Dec 2023
Guest Satisfaction is our number one priority! Thank you for your kind words regarding your visit. We hope to have the chance to WOW you with our customer service next time you choose to stay with us.

8/10 Good

Lizzy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Carrie Fueston -Assistant Manager on 20 Nov 2023
Thanks for the great review score! We couldn’t be more excited to see you had a great stay!

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Carrie Fueston -Assistant Manager on 31 Oct 2023
Thanks for the great review score! We couldn’t be more excited to see you had a great stay!

10/10 Excellent

Mallorie

Stayed 4 nights in Oct 2023
Response from Carrie Fueston -Assistant Manager on 7 Nov 2023
Thanks for the great review score! We couldn’t be more excited to see you had a great stay!

10/10 Excellent

Ralph

Travelled with family
Liked: Cleanliness, room comfort
Stayed 8 nights in Sep 2023
Response from Carrie Fueston -Assistant Manager on 21 Sept 2023
Thanks so much for the great review score! Guest satisfaction is our top priority and I'm glad to see you had a great experience. I can say, on behalf of our entire team, that we hope your next visit is as excellent as the last!

10/10 Excellent

Kyle

Stayed 2 nights in Sep 2023
Response from Carrie Fueston -Assistant Manager on 12 Oct 2023
Thanks for letting us know your thoughts regarding your stay! Making sure our guests are satisfied is our top priority! We can’t wait to see you next time you visit Emerson.

8/10 Good

James

Travelled with family
Liked: Property conditions & facilities
Attended an event at the nearby sports arena which was within walking distance. Enjoyed the breakfast bar also, was disappointed in the dirty sofa in the room, so much that we couldn't sit on it.
Stayed 2 nights in Aug 2023
Response from Carrie Fueston -Assistant Manager on 21 Aug 2023
Thank you for your honest feedback! Guest satisfaction is our top priority and I'm sorry to hear we didn’t meet your expectations. Please note that your comments are used to better our future guest experience. I hope this does not deter you from choosing to stay with us in the future!

10/10 Excellent

Jana, Bartlesville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem that I had during my stay was finding a parking spot at the end of the day. Otherwise my stay was great.
Stayed 2 nights in Aug 2023
Response from Carrie Fueston -Assistant Manager on 15 Aug 2023
Thank you for the kind words regarding our property! I'm sorry you had a hard time finding a spot in the parking lot. We use reviews like this to shape our hotel. See you next time!

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cute and lively downtown
Stayed 1 night in Aug 2023
Response from Carrie Fueston -Assistant Manager on 12 Aug 2023
Thanks so much for the great review score! Guest satisfaction is our top priority and I'm glad to see you had a great experience. I can say, on behalf of our entire team, that we hope your next visit is as excellent as the last!

4/10 Poor

Henry H.

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
The installations in the walls are non existence, you can hear every single voice and movement in the hotel. Very nice staff.
Stayed 3 nights in Aug 2023
Response from Carrie Fueston -Assistant Manager on 10 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Debora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Stayed 2 nights in Aug 2023
Response from Carrie Fueston -Assistant Manager on 10 Aug 2023
Thanks so much for telling us about your stay! I’m glad you enjoyed being here with us! We look forward to seeing you next time you are in Emerson!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!!
Stayed 2 nights in Jul 2023
Response from Carrie Fueston -Assistant Manager on 20 Jul 2023
Thanks for the great review score! We couldn’t be more excited to see you had a great stay!

10/10 Excellent

Andrea

Stayed 2 nights in Jun 2023
Response from Carrie Fueston -Assistant Manager on 14 Jul 2023
Thanks so much for the great review score! We’re glad to see you had a great experience!

8/10 Good

Whitney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Carrie Fueston -Front Office Supervisor on 13 Jun 2023
Thanks for the great review score! We couldn’t be more excited to see you had a great stay!

10/10 Excellent

carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Carrie Fueston -Front Office Supervisor on 7 Jun 2023
Thanks so much for the great review score! We’re glad to see you had a great experience!

8/10 Good

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This property was very clean and looked exactly as described. Breakfast was nice and everything was fully stocked. It was within walking distance of several restaurants and right down the street from Lakepoint Sports, which was why we were there. Check in/out was fast and simple. Pool area was nice and clean, would’ve been super nice to have a hot tub tho! All together, for the price, i would definitely stay here again.
Stayed 2 nights in May 2023
Response from Carrie Fueston -Front Office Supervisor on 23 May 2023
Thank you so much for your wonderful feedback! Guest satisfaction is our top priority and I'm glad to see you had a great experience. I have shared this review with the entire staff here. It is really great to see our hard work pay off! We look forward to seeing you next time!

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in May 2023
Response from Stephanie S. on 10 May 2023
Thank you so much for your feedback. I am glad to hear that you had an enjoyable stay with us. We look forward to seeing you back soon!

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind of noisy with all the trucks going to Loves.
Stayed 4 nights in Mar 2023
Response from Carrie Fueston -Front Office Supervisor on 5 Apr 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed only one night enroute to FLA. Suite was perfect! Comfortable bed. Nice shower! Will stay again!
Stayed 1 night in Mar 2023
Response from Carrie Fueston -Front Office Supervisor on 11 Mar 2023
Thank you so much for your wonderful feedback! Guest satisfaction is our top priority and I'm glad to see you had a great experience. I have shared this review with the entire staff here. It is really great to see our hard work pay off! We look forward to seeing you next time!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
It’s a no for us.
Not a good experience and wouldn’t stay here again. Dirty couch, the room smelled awful and just overall not a clean room.
Stayed 2 nights in Mar 2023
Response from Carrie Fueston -Front Office Supervisor on 7 Mar 2023
Thank you for your honest feedback! Guest satisfaction is our top priority and I'm sorry to hear we didn’t meet your expectations. I have read your concerns and have shared them with the entire team. Guest reviews are a huge part of how we train our employees. Rest assured knowing that, just by giving your feedback, you are playing a huge role in making our hotel one of the friendliest and cleanest spots in town!

4/10 Poor

Taylor

Travelled with family and small children
Disliked: Property conditions & facilities
-Very limited parking. -no sheets, pillows or blankets for the sleeper sofa. -Mold/mildew on the ceiling in the bathroom above the shower -no towels in the pool area
Stayed 1 night in Mar 2023
Response from Carrie Fueston -Front Office Supervisor on 7 Mar 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Connie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly and helpful young lady at the front desk when we checked in. We were able to early check in at noon what was fantastic!
Stayed 2 nights in Jan 2023
Response from Carrie Fueston -Front Desk Supervisor on 24 Jan 2023
Thank you so much for your wonderful feedback! Guest satisfaction is our top priority and I'm glad to see you had a great experience. I have shared this review with the entire staff here. It is really great to see our hard work pay off! We look forward to seeing you next time!

8/10 Good

Kay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good stay
Overall the room was clean. Floors were a little sticky from the cleaner - you could see the spray marks and could smell the cleaner so confident it was cleaned. Breakfast was good but could use more variation. Add bacon or grits. I would stay again if I’m the area.
Stayed 3 nights in Jan 2023
Response from Carrie Fueston -Front Office Supervisor on 20 Jan 2023
Thanks for leaving such an honest review. Sorry about the sticky floors! I will address this with our housekeeping department. As for breakfast, our proteins change every day. Sometimes its bacon and sometimes its sausage. On Sundays, we have Canadian bacon! We can't wait to see you when you come back to Emerson!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great!
Stayed 2 nights in Jan 2023
Response from Carrie Fueston -Front Desk Supervisor on 17 Jan 2023
Thanks so much for the great review score! We’re glad to see you had a great experience!

4/10 Poor

Craig

Response from Carrie Fueston -Front Office Supervisor on 7 Mar 2023
Thank you for your honest feedback! Guest satisfaction is our top priority and I'm sorry to hear we didn’t meet your expectations. Please feel free to reach out to us regarding your concerns! We are always here to listen, and will also always be open to constructive criticism!

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Staff was awesome, hotel clean, pool was warm and pretty big, and breakfast was really good. Would definitely recommend!
Stayed 1 night in Dec 2022
Response from Carrie Fueston -Front Desk Supervisor on 26 Dec 2022
Thank you so much for your wonderful feedback! Guest satisfaction is our top priority and I'm glad to see you had a great experience. I have shared this review with the entire staff here. It is really great to see our hard work pay off! We look forward to seeing you next time!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Kindest staff around
Stayed 1 night in Dec 2022
Response from Carrie Fueston -Front Desk Supervisor on 24 Dec 2022
Thanks so much for the great review score! We’re glad to see you had a great experience!

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Carrie Fueston -Front Desk Supervisor on 16 Dec 2022
Thanks so much for the great review score! We couldn’t be more excited to see you had a great stay!

8/10 Good

Nelson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well kept. Staff was friendly and professional. Parking was difficult to find and the walls seemed a little thin. I could hear the folks next door talking.
Stayed 1 night in Nov 2022
Response from Carrie Fueston -Front Desk Supervisor on 14 Nov 2022
Thanks for letting us know your thoughts regarding your stay! Making sure our guests are satisfied is our top priority! We can’t wait to see you next time you visit Emerson.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience was a good one. The property is clean and close to Lake Point which is why we were there. The breakfast is really good. The hotel employees were friendly. There were some construction workers staying at the same time and they took up a majority of the parking which made parking a nightmare (had to park on the sidewalk two times). Our bathroom wasn't the cleanest but it wasn't terrible. Overall a good stay and we will stay here again.
Response from Carrie Fueston -Front Desk Supervisor on 8 Nov 2022
Thanks for letting us know your thoughts regarding your stay! Making sure our guests are satisfied is our top priority! We can’t wait to see you next time you visit Emerson.

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to Lake point PBR ball park. Was in walking distance.
Stayed 1 night in Nov 2022
Response from Carrie Fueston -Front Desk Supervisor on 8 Nov 2022
Thanks so much for the great review score! Guest satisfaction is our top priority and I'm glad to see you had a great experience. I can say, on behalf of our entire team, that we hope your next visit is as excellent as the last!

10/10 Excellent

Derek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacation
Stayed 4 nights in Oct 2022
Response from Carrie Fueston -Front Desk Supervisor on 18 Oct 2022
Thanks so much for the great review score! We couldn’t be more excited to see you had a great stay!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice accommodations. Was very pleased with the friendliness of the staff and how clean and comfortable our room was.
Stayed 1 night in Oct 2022
Response from Carrie Fueston -Front Desk Supervisor on 11 Oct 2022
Thank you so much for your wonderful feedback! Guest satisfaction is our top priority and I'm glad to see you had a great experience. I have shared this review with the entire staff here. It is really great to see our hard work pay off! We look forward to seeing you next time!

10/10 Excellent

Phyllis

Stayed 1 night in Aug 2022