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Reviews of Quality Inn and Suites

2.5 out of 5
Quality Inn and Suites
2701 Hazel, Carthage, MO

Reviews

7.0

Good

Rating 10 - Excellent. 158 out of 727 reviews" "
Rating 8 - Good. 246 out of 727 reviews" "
Rating 6 - Okay. 164 out of 727 reviews" "
Rating 4 - Poor. 88 out of 727 reviews" "
Rating 2 - Terrible. 71 out of 727 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Manuela

Disliked: Cleanliness, amenities, property conditions & facilities
The room was in bad shape. Carpet, furniture and curtains outdated. I requested a non smoking room and received a smoking room. Smelled horribly. The bedsheets and pillow cases were wrinkled and I itched all night. The TV had no signal and the hair dryer didn't work. The lampshade next to the TV had punch marks. The bathroom was missing animities such as shampoo, body wash, lotion etc. The bathtub had dirt marks inside. And all this for $120 a night. Won't be returning.
Stayed 2 nights in May 2024
Response from General Manager on 21 May 2024
Dear Manuela,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

Calvin

Travelled with group
Liked: Cleanliness, staff & service, amenities
Was a nice stay for the night and good breakfast
Stayed 1 night in May 2024
Response from General Manager on 20 May 2024
Dear Calvin,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

6/10 Okay

Val, Tremonton

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I don’t like leaving negative reviews, so sorry. The staff were all very pleasant and kind. The problem is pretty much everything else about the property. Smells musty when you walk in. Beyond very dated. My room seemed to have clean bedding and towels. That’s what I wanted most. The tv would not turn on at all. Fine. I didn’t come here to watch tv. The floor in my room was not clean. Ok. I brought slippers. The shower was fine. If you’re a construction worker and just need a clean bed and shower - fine. But don’t take your wife here on vacation. Thank you to the staff.
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Dear Val,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

6/10 Okay

Sunisa

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Staff were very friendly and tried to help with limited available amenities, i,e. They ran out of hand towels then he gave us pool towels, did not have TV remote control, he brought one from other room, etc. Breakfast was okay, just ran out of juices. The room was comfortable and clean, just missing certain basic items in the room.
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Dear Sunisa,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Good

Dakota

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it will definitely stay again
Stayed 2 nights in May 2024
Response from General Manager on 20 May 2024
Dear Dakota,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from General Manager on 14 May 2024
Dear Dustin,We loved having you stay with us at Quality Inn and Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

8/10 Good

Warren

Liked: Staff & service, amenities
Good location
Stayed 1 night in Mar 2024
Response from General Manager on 13 May 2024
Dear Warren,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

4/10 Poor

Tami

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Outer doors around hotel remained unlocked at all hours. I was also charged 7 dollars for incidentals on my credit card w no explanation knowing that i left the room cleaner than it was when i got there
Stayed 2 nights in May 2024
Response from General Manager on 13 May 2024
Dear Tami,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

4/10 Poor

Quintana

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Price Tv never worked Couldnt get a hold of the front desk
Stayed 2 nights in May 2024
Response from General Manager on 13 May 2024
Dear Quintana,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Okay

Bruce

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
I liked the room and the bed was comfortable. I didn't like that there was no hair dryer in the bathroom when I expected there to be one. I asked the front desk for one but they couldn't come up with one. Also, we were expecting a hot breakfast which was included in the room cost, but the breakfast attendant didn't show up for work so no hot breakfast on the first morning we were there. When we checked out and asked for a receipt, the one they gave us had someone else's credit card number on it and the person at the desk didn't normally work at the front desk so he didn't know what to do about it.
Stayed 2 nights in Apr 2024
Response from General Manager on 8 May 2024
Dear Bruce,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

4/10 Poor

Melody

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from General Manager on 10 May 2024
Dear Melody,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terrible

Heather

Travelled with family and small children
Liked: Amenities, property conditions & facilities
They didn’t even have shampoo coffee machine was broken
Stayed 1 night in Apr 2024
Response from General Manager on 4 May 2024
Dear Heather,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

6/10 Okay

Mark

Travelled with partner
Liked: Staff & service
Disliked: Amenities
This hotel has seen it's better days.The elevator did not work, breakfast did not happen. Only one towel in the room. The staff was pleasant, the best thing of the stay. I would not stay there again
Stayed 1 night in Apr 2024
Response from General Manager on 2 May 2024
Dear Mark,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

2/10 Terrible

Steven

Stayed 1 night in Apr 2024
Response from General Manager on 20 May 2024
Dear Steven,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for the price
Stayed 1 night in Apr 2024
Response from General Manager on 27 Apr 2024
Dear Ronald,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

8/10 Good

Conrad

Travelled with family, Travelled with pets
Liked: Staff & service, amenities
Who has cable tv anymore? It went out more than once of my multiple day stay. Carpets need replacing and repainting is needed especially down the hallways. Hot breakfast is great with an assortment of breads and juices. Area is excellent around the property, plenty of area to take your dogs out, they are dog friendly. I have stayed at this property many times in the past years when it was Preacious Moments, first time as Quality Inn. They have some work to do but still a nice stay. Price could have been better but that is all. Enjoy the heated indoor pool while you are there.
Stayed 2 nights in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Conrad,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

6/10 Okay

Kaleb

Travelled with partner
Liked: Cleanliness
This place could have been a little better. The door lock on my room barely worked at all, and the front desk staff didn't bother to move me to a new room with a functional lock. The room was clean however.
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Kaleb,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Good

Allyson

Travelled with family
Liked: Cleanliness, staff & service, amenities
Upside: Our daughter had a softball tournament in Carthage and the hotel was 3-4 minutes from the fields. It was also close to several restaurants and stores. Hotel staff was extremely friendly and helpful! Hotel was kept very clean. Downside: The door to our first room would not catch and lock so we asked to change rooms. We were then in a room that smelled like smoke. In this room, the light over the bathroom sink did not work. The key card readers are very old and some times we had to try our cards over 6-7 times before the key card reader flashed green. This is an older hotel and in need of some up keep, but over all it is a better stay than a worse stay. Would we stay there again?? Yes!
Stayed 2 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Allyson,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Ashley,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

4/10 Poor

Judy, Oskaloosa

Stayed 3 nights in Apr 2024
Response from General Manager on 28 Apr 2024
Dear Judy,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

10/10 Excellent

Mark, Northbrook

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly. Room was very comfortable.
Stayed 1 night in Apr 2024
Response from General Manager on 7 Apr 2024
Dear Mark,We loved having you stay with us at Quality Inn and Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

8/10 Good

Jacquelyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was the best hotel that we stayed at for this trip. They had FANTASTIC handicap accessible accommodations. Especially the shower. Ideal set up for a person with knee problems. WE LOVED THIS PLACE.
Stayed 1 night in Apr 2024
Response from General Manager on 7 Apr 2024
Dear Jacquelyn,We loved having you stay with us at Quality Inn and Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Excellent

Kristyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was always friendly and greeted me anytime they had seen me.
Stayed 3 nights in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Kristyn,We loved having you stay with us at Quality Inn and Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Callie

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was friendly and helpful. The room was clean and well maintained. The carpet in the hallways and on the stairs looks stained and a little dated. While going upstairs there was a strong odor of Marijuana coming from one of the rooms. Thankfully it wasnt noticeable once inside our room. The pool is open until midnight. We had a late check in so the kids loved that they still got to enjoy it. Really loved the later checkout of 11. Gave us time to sleep in and tKe our time checking out.
Stayed 1 night in Mar 2024
Response from General Manager on 23 Mar 2024
Dear Callie,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

4/10 Poor

Tobe

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Needs a lot of attention
Stayed 2 nights in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Tobe,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terrible

Christina

Travelled with family and small children, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
It was clean for the most part, but it was clearly understaffed. There was a single young man that acted like he was high (making loops through the building while muttering under his breath any time I asked for things). The building and grounds were run down and gave the essence of being uncared for. The paint was peeling in the shower, and the texture on the ceiling was falling off.
Stayed 1 night in Mar 2024
Response from General Manager on 17 Mar 2024
Dear Christina,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

6/10 Okay

Dennis

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Check was easy, but when you go into the hall way it smells of cigarette smoke. The room had a stale smell to it but it went away once we turned the air on. Breakfast options were limited and not very good.
Stayed 1 night in Mar 2024
Response from General Manager on 10 Mar 2024
Dear Dennis,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

4/10 Poor

Melissa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unclean
Not a clean hotel. We stayed here with my son’s baseball team. Toe nails on the carpet, poor lighting (several lightbulbs not in lamps), TV had no remote and no way to watch it. We asked the front desk to fix those things and although they said they would, nothing was accommodated. During checkout, I told the front desk of our experience and she was going to try and give us a discount. We will see with our billing. Plenty of other hotels to choose from.
Stayed 2 nights in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Melissa,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Terrible

Sarah

Consider camping instead
After booking online, we attempted to call for an early check in and could not get an answer after several tries. We finally called the 1-800 number for customer service. Check in went smoothly when we arrived and staff was friendly. The place is moldy and has obvious water damage. The temperature control was either ice cold or boiling hot. A bed of packing peanuts would have been more comfortable than the mattress. Hope that your neighbor has interesting things to say, because you’ll hear every word of their conversation. We were continually interrupted by a confused housekeeping staff who didn’t seem to know which rooms were occupied. The access to indoor plumbing made it a step above sleeping in a car.
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Sarah,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Richard,We loved having you stay with us at Quality Inn and Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Chloe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kat was great and made us feel welcome!
Stayed 2 nights in Feb 2024
Response from General Manager on 7 Feb 2024
Dear Chloe,It was great to have you staying with us at Quality Inn and Suites and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

8/10 Good

Stan

Satisfied
Stayed 1 night in Feb 2024
Response from General Manager on 5 Feb 2024
Dear Stan,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

6/10 Okay

Everett

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
With such high ratings i expected more.
Right off the start I wasn’t able to get into room because the door latch doesn’t work right. They did show me the trick of pulling up on latch to get cars to activate it. Than I went to turn on tv and that didn’t work cause it was missing the cable box. The room I got was next to the exit door which didn’t close slowly but slammed shut making huge noise in my room all night with people coming and going.
Stayed 1 night in Jan 2024
Response from General Manager on 2 Feb 2024
Dear Everett,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from General Manager on 30 Jan 2024
Dear Daniel,We loved having you stay with us at Quality Inn and Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

4/10 Poor

Paula

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 21 Jan 2024
Dear Paula,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

4/10 Poor

Bridie

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The comforter was filthy and the sheets where dirty when arrived we informed the front desk clerk and he came down. He saw it and said he would note it on the account. The door would not open when we tried it 4 times it didn't open until the clerk held handle.high up
Stayed 1 night in Jan 2024
Response from General Manager on 12 Jan 2024
Dear Bridie,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 10 Jan 2024
Dear Guest,It was great to have you staying with us at Quality Inn and Suites and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

4/10 Poor

Amber

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on 2 Jan 2024
Dear Amber,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Good

Vicki

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They accepted dogs!! Breakfast was great too!
Stayed 1 night in Dec 2023
Response from General Manager on 1 Jan 2024
Dear Vicki,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Alesha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine except the pool was not available after the first day. Very disappointing. The hotel is getting a little ran down, needs new carpet, etc… but the staff was great.
Stayed 2 nights in Dec 2023
Response from General Manager on 26 Dec 2023
Dear Alesha,We loved having you stay with us at Quality Inn and Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

6/10 Okay

Richard, Melissa

Liked: Staff & service
The staff members were friendly but the quality at this Quality Inn has slowly declined over the past few years. There were many "out of order" signs posted on amenities and the cleanliness of the rooms was not up to par with previous stays.
Stayed 1 night in Dec 2023
Response from General Manager on 24 Dec 2023
Dear Richard,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

8/10 Good

Gwen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and friendly place ,except mattress is too soft .
Stayed 1 night in Dec 2023
Response from General Manager on 18 Dec 2023
Dear Gwen,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Little town
The TV was not working for some reason
Stayed 1 night in Dec 2023
Response from General Manager on 18 Dec 2023
Dear Guest,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Good

Rob

Liked: Staff & service, amenities
Property was run down but the staff was great. The staff was courteous and helpful. The room was clean. The hotel was easy to find and in a safe place.
Stayed 1 night in Nov 2023
Response from General Manager on 1 Dec 2023
Dear Rob,We are delighted that you decided to stay with us at Quality Inn and Suites during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

2/10 Terrible

BILL

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Used to be beautiful precious moment hotel Now it's like Motel 6.
Stayed 2 nights in Nov 2023
Response from G,m, on 28 Nov 2023
Dear Bill, We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.We have taken your feedback into consideration and have already made changes to improve our services. We hope that you will give us another chance to show you what we can do.Sincerely,

8/10 Good

Jeremie

Liked: Cleanliness, property conditions & facilities, room comfort
Decent room for a short stay.
It was fine. Room was clean, A/C, and shower worked well. Opportunities for improvement include reinstalling a smoke alarm in room (old one missing), updating bathroom sink, and updating TV in room. Also, it took almost 30 minutes to check-in and there was no line !
Stayed 1 night in Nov 2023
Response from General Manager on 20 Nov 2023
Dear Jeremie,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Steve

Stayed 2 nights in Nov 2023
Response from General Manager on 14 Dec 2023
Dear Steve,Thank you for choosing us at Quality Inn and Suites during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

4/10 Poor

Donald

Liked: Cleanliness
Lack of hot water. Tried to shower between 6 am and 7:30 3 x no hot water. For a Saturday morning? The hotel was quite
Stayed 1 night in Nov 2023
Response from General Manager on 27 Nov 2023
Dear Donald,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Terrible

Victoria

Stayed 1 night in Nov 2023
Response from General Manager on 14 Dec 2023
Dear Victoria,Thank you for choosing us at Quality Inn and Suites during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 Good

austin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Aug 2023
Response from General Manager on 19 Nov 2023
Dear Austin,We loved having you stay with us at Quality Inn and Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager