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Reviews of ibis Casablanca City Center

3 out of 5
ibis Casablanca City Center
Rue Sidi Belyout & Zaid Ou Hmad, Casablanca

Reviews

7.2

Good

Rating 10 - Excellent. 101 out of 527 reviews" "
Rating 8 - Good. 205 out of 527 reviews" "
Rating 6 - Okay. 136 out of 527 reviews" "
Rating 4 - Poor. 50 out of 527 reviews" "
Rating 2 - Terrible. 35 out of 527 reviews" "

7.6/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Zohaib

Liked: Cleanliness, staff & service, property conditions & facilities
This is the Best Hotel in City Centre in Reasonable Price
Stayed 1 night in May 2024

8/10 Good

Bassam, Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
The room is good and clean. Ibis standard
Stayed 1 night in May 2024

6/10 Okay

Rola Le

Travelled with group
Good
Stayed 5 nights in Apr 2024

8/10 Good

Julie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It’s across from Casa Port station. Breakfast was good.
Stayed 1 night in Jan 2024
Response from JABIR Bendaoud on 29 Jan 2024
Dear Julie,We very much appreciate your comments regarding your stay at the Ibis Casa City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Pervez

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2023
Response from JABIR Bendaoud on 15 Jan 2024
Dear Pervez,We very much appreciate your comments regarding your stay at the Ibis Casa City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Okay

ABDULWAHAB

Travelled with family
The hotel is basic hotel. Nothing fancy about it. Good for the price and breakfast included. But i wouldn't try again. The dest employees are good but they dont tell all you the Information unless you ask. The first day the room smell was not good but the lady who was cleaning regularly made our stay much better. Appreciated her service.
Stayed 5 nights in Dec 2023
Response from JABIR Bendaoud on 29 Jan 2024
Dear Abdulwahad,Thank you for taking the time to tell us about your experience at the Ibis Casa City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

4/10 Poor

Lina, Bonsall

Travelled with family
Disliked: Staff & service, amenities
Small property but enough to do a one night maybe 2 night stay. Food options for breakfast was a good variety; however, for me, the quality was not good enough for the quantity. To say it in simplest terms, the food was NOT fresh and lacked of consideration. Everything tested old or came from a can container. The juices were also insipid and mixed with other juices that tasted awful. Tea was terrible. Hummus was rancid and covered with good fresh olive oil to compensate with the recycled ones(over and over from left overs). The good thing about it was the Glovo delivery option we had to get better food to be dropped of at our hotel. And, to be fair, it was very close to the Casa Port train terminal. A few steps away around the corner. You can see the hotel across from the train station but you have to walk around it - no problem 5-10 walk on how fast you walk — that was the best because the train takes you to the airport port in 45 minutes. Overall; you his was an okay hotel. Better the food, the better my ratings will be. Good luck!
Stayed 1 night in Nov 2023
Response from Hakim MAAMAR on 8 Dec 2023
Dear Lina,Thank you for taking the time to tell us about your experience at the ibis Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

6/10 Okay

flavia

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Ibis is a very basic hotel, but ok for the money. Ibis Casablanca is hard to get to because of the ongoing construction. The lobby is nice and seems like they have a nice bar and restaurant to offer. Breakfast is $6 a person, this ibis had better options than ibis Tangier. The rooms are very basic almost too basic. There could be more towels and amenities in the rooms. Overall 3.5/5 stars. Also, for whatever reason they couldn’t find our reservation so it took awhile before they gave us our key and just took our IDs to finish the checking in process. We had to pick them up in the morning which was kind of a hassle because there was a lot of guests waiting to checkin
Stayed 2 nights in Nov 2023
Response from Hakim MAAMAR on 8 Dec 2023
Dear Flavia,Thank you for taking the time to tell us about your experience at the ibis Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hakim MAAMAR on 8 Dec 2023
Dear Guest,We very much appreciate your comments regarding your stay at the ibis Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Geary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were satisfied with our stay. Close to train station. Quiet, so got good night sleep. Good breakfast. All for a reasonable price.
Stayed 1 night in Oct 2023
Response from Hakim MAAMAR on 8 Dec 2023
Dear Geary,We very much appreciate your comments regarding your stay at the ibis Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Okay

Joshua

Disliked: Amenities
As expected
Stayed 4 nights in Oct 2023
Response from Hakim MAAMAR on 26 Oct 2023
Dear Joshua,Thank you for taking the time to tell us about your experience at the ibis Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Good

Rejeb

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Hakim MAAMAR on 26 Oct 2023
Dear Rejeb,We very much appreciate your comments regarding your stay at the ibis Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Okay

Su-Mee

Travelled with partner
For price point, this hotel is convenient next to the Casa Port station. Found the pillows were a bit flat. There was no bathroom floor mat so a bit inconvenient. Room was fair sized. Lots of restaurants around area to eat. Buffet breakfast had lots of selections. Served our purpose for 2 night stay.
Stayed 2 nights in Oct 2023
Response from Hakim MAAMAR on 12 Oct 2023
Dear Su-Mee,Thank you for taking the time to tell us about your experience at the ibis Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Good

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, close to Casa Port train station. So, transfer by train from the airport to city centre is convenient. Also, travel from Casablanca to Rabat is easy. Close to some tourist attractions.
Stayed 2 nights in Sep 2023
Response from Hakim MAAMAR on 12 Oct 2023
Dear Alfredo,First I would like to thank you for choosing Novotel Casa City Center.Thank you very much for your message. I appreciate that you take time to give us your positive feed back.I will not hesitate to share your comments with my whole team.I hope we will have the pleasure of welcoming you in the very near future.Sincerely

6/10 Okay

Khaled

Liked: Staff & service
Disliked: Property conditions & facilities
It’s was ok, not wow. The room is very small
Stayed 2 nights in Oct 2023
Response from Hakim MAAMAR on 12 Oct 2023
Dear Khaled,Thank you for taking the time to tell us about your experience at the ibis Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

2/10 Terrible

Kelvin

Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Hakim MAAMAR on 9 Oct 2023
Dear Kelvin,Thank you for taking the time to tell us about your experience at the ibis Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great affordable accommodation in Casablanca. Close to all the attractions and right next to the Casa Port train stations. Staff were friendly.
Stayed 4 nights in Sep 2023
Response from Hakim MAAMAR on 9 Oct 2023
Dear Nicholas,We very much appreciate your comments regarding your stay at the ibis Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

2/10 Terrible

Anne

Travelled with group
Front desk staff was cold and impolite. Inadequate toiletries in the room with one bath towel per person, and only a bottle of bath gel/ shampoo by the sink and inside the shower. When I requested an additional towel and a bath mat, front desk clerk sternly refused. Although it is marked as non-smoking room, the first room we were given was smoky. And the hallways and public areas were reeked with smoke
Stayed 2 nights in Sep 2023
Response from Hakim MAAMAR on 3 Oct 2023
Dear Anne,Thank you for taking the time to tell us about your experience at the ibis Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Good

Naoko

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Sep 2023
Response from Hakim MAAMAR on 3 Oct 2023
Dear Naoko,We very much appreciate your comments regarding your stay at the ibis Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

4/10 Poor

Divya

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was musty and smelled like smoke, and felt unclean. The air conditioning did not work, so the room was extremely humid and hot. Housekeeping also removed both of our towels and only replaced with one towel. Overall, it was a very poor experience
Stayed 2 nights in Sep 2023
Response from Hakim MAAMAR on 22 Sept 2023
Dear Divya,Thank you for taking the time to tell us about your experience at the ibis Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hakim MAAMAR on 22 Sept 2023
Dear Guest,We very much appreciate your comments regarding your stay at the ibis Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

4/10 Poor

FAIQ

Disliked: Cleanliness, amenities, property conditions & facilities
Won’t stay there again nor recommend it to anyone
Stayed 1 night in Jul 2023
Response from Hakim MAAMAR on 5 Sept 2023
Dear Faiq, Thank you for taking the time to tell us about your experience at the Ibis Casa City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Lesner, Hialeah

Liked: Cleanliness, staff & service, property conditions & facilities
There is the most convenient place to stay here . If you won't rent a car , train from Mohammed Airport departures each hour from 6 am to 11 pm until the last station casa port. Safe and quiet quicky and just 5 dollares. 50 dinar
Stayed 1 night in Jul 2023
Response from Hakim MAAMAR on 6 Jul 2023
Dear Lesner,We very much appreciate your comments regarding your stay at the ibis Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Bad smell in the hallway, breakfast not good
Stayed 3 nights in Jun 2023
Response from Hakim MAAMAR on 6 Jul 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the ibis Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Chanda

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable to other areas. Very conveniently located just adjacent to train station. Solo traveller. Bed was comfortable and not much noise on the street.
Stayed 1 night in Jun 2023
Response from Hakim MAAMAR on 4 Jun 2023
Dear Chanda,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

2/10 Terrible

metin

Travelled with partner
Disliked: Staff & service
Rooms are small and have basic needs. This hotel is not managed at all. Front desk staff is untrained and he treated us very badly. He was not able to handle a small booking error and instead chose to argue with us. We had to call Expedia to resolve the booking error. When we went to the restaurant for breakfast, tables were full of bread crumbs. People smoked in the lobby as well.
Stayed 1 night in May 2023
Response from Hakim MAAMAR on 4 Jun 2023
Dear Metin, Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Mohammad

Stayed 1 night in May 2023
Response from Hakim MAAMAR on 4 Jun 2023
Dear Mohammad,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Jibreel

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms facing train station will have some road noise and train announcements noise but it goes down after 11p.m which is sleeping time as trains stop functioning at around 11p.m
Stayed 1 night in May 2023
Response from Hakim MAAMAR on 29 May 2023
Dear Jibreel,We very much appreciate your comments regarding your stay at the ibis Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
As expected
Stayed 1 night in May 2023
Response from Hakim MAAMAR on 16 May 2023
Dear Michael,We very much appreciate your comments regarding your stay at the ibis Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Okay

Jibreel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Air conditioner was not working
Stayed 1 night in May 2023
Response from Hakim MAAMAR on 16 May 2023
Dear Jibreel,Thank you for taking the time to tell us about your experience at the ibis Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Good

Amit Jagarwal

Liked: Cleanliness, property conditions & facilities, room comfort
Good standard hotel for the price
Clean standard hotel with a good central location for the price
Stayed 2 nights in Apr 2023
Response from Hakim MAAMAR on 16 May 2023
Dear Amit,We very much appreciate your comments regarding your stay at the ibis Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

John

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location right in the middle of the downtown. Very safe and a soundproofed hotel so no disturbances which is excellent. Cleaning to a very high standard daily. Recommended - a well run and comfortable hotel in an excellent position and very close to Casa Port station also taxis available right outside, United Nations Square and the old Medina a 5 minute walk Hassan II mosque 20 minute walk away. `Perfect.'
Stayed 2 nights in Feb 2023
Response from Hakim MAAMAR on 16 May 2023
Monsieur John,Nous vous remercions pour vos commentaires suite à votre séjour à ibis Casablanca City Center.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments lesmeilleurs

8/10 Good

Lynda, DAVIE

Liked: Cleanliness
The property is in a great location. Its close to all the sites and Casa Port train station is across the street. What i didnt like was the front reception guy. He wasn't friendly very friendly or welcoming. Also if you want food the restaurant is only open certain hours. The windows beed to be sound proof. You can hear all the traffic outside. I dont think I would stay here again. There are better hotels in that same area.
Stayed 3 nights in Feb 2023
Response from Hakim MAAMAR on 16 May 2023
Dear Lynda,We very much appreciate your comments regarding your stay at the ibis Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel close to Casa Port train station. Quiet clean and safe ideally situated in the downtown and very reasonably priced.
Stayed 2 nights in Feb 2023
Response from Hakim MAAMAR on 16 May 2023
Dear John,We very much appreciate your comments regarding your stay at the ibis Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

2/10 Terrible

anthony

Stayed 1 night in Jan 2023
Response from Hakim MAAMAR on 16 May 2023
Dear Anthony,Thank you for taking the time to tell us about your experience at the ibis Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Good

Selma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently close to the CTM bus stop and train station to casa port. 20 min easy walk from the big Mosque (tourist tours possible). Otherwise the Casablanca is not so interesting for tourists, best to stay max one night. Clean and standard for the ibis chain. Comfy beds, good hot showers.

4/10 Poor

Muhammad

Response from Hakim MAAMAR on 16 May 2023
Dear Muhammad,Thank you for taking the time to tell us about your experience at the ibis Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

SAMARA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location for this property and the staff were so friendly and helpful

8/10 Good

ABDERAHIM

Liked: Cleanliness, property conditions & facilities
Near Bus and train terminals
Stayed 1 night in Nov 2022

4/10 Poor

Raul, New York

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It felt like a cheap American motel but it did the job. This place is for a real short stay or emergencies. We went for 1 night and happy it was only that. Don’t waste your money on the breakfast. We got food poisoning and some of the food was old like the bread and fruits. So, it’s a 1/5 for us and that’s because we were food poisoned. It would have been 3/5 if the food wasn’t bad. It’s not a nightmarish hotel so don’t take my review like that, but you can definitely do better.
Stayed 1 night in Oct 2022

2/10 Terrible

Hamza

Stayed 1 night in Sep 2022

10/10 Excellent

Nasser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staffing very clean great services highly recommended for sure I'll come back and stay with them again
Stayed 2 nights in Sep 2022
Response from Hakim MAAMAR on 14 Sept 2022
Dear Nasser,First I would like to thank you for choosing Novotel Casa City Center.Thank you very much for your message. I appreciate that you take time to give us your positive feed back.I will not hesitate to share your comments with my whole team.I hope we will have the pleasure of welcoming you in the very near future.Sincerely

10/10 Excellent

Esam

Stayed 1 night in Aug 2022

10/10 Excellent

Belal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All great.
Stayed 2 nights in Mar 2022
Response from Hakim MAAMAR on 29 Mar 2022
Dear Belal, We very much appreciate your comments regarding your stay at the IBIS CASA CITY CENTER. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 Okay

charles phillips

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Great location across from Gare Casa Port. Close to medina. Lacks amenities one might expect from name brand chain. No refrigerator or safe in room. Air-conditioning was turned off in September.
Stayed 2 nights in Sep 2021
Response from Hakim MAAMAR on 5 Oct 2021
Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

2/10 Terrible

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The Air condition was not working so I had to check-out 3 hours after checking in
Stayed 1 night in Jul 2021

4/10 Poor

RADI

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 9 nights in Jun 2021

2/10 Terrible

Omar

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
Worst experience I have ever had in my life
Stayed 10 nights in Jun 2021

6/10 Okay

Rashed

Stayed 6 nights in May 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021