Reception

Reviews of One hotel Casablanca

5 out of 5
One hotel Casablanca
22 Bd du 11janvier, Casablanca, Casablanca-Settat

Reviews

8.0

Very good

Rating 10 - Excellent. 19 out of 41 reviews" "
Rating 8 - Good. 12 out of 41 reviews" "
Rating 6 - Okay. 2 out of 41 reviews" "
Rating 4 - Poor. 4 out of 41 reviews" "
Rating 2 - Terrible. 4 out of 41 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Caner

Stayed 4 nights in Mar 2024

8/10 Good

Shafique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Lurelle GUEST RELATIONS on 19 May 2024
Dear Shafique,We thank you for taking the time to share your experience with us and thank you for the time you took to share it with us.ONE HOTEL Casablanca is happy to see the rating given because the satisfaction of our guests is our top priority, and we take every comment seriously to improve.We will be very happy to see you again within Family 1 for even more conviviality.Warmly,Lurelle GUEST RELATIONS1 HOTEL

10/10 Excellent

nosheen, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very accommodating and spa is wonderful.
Stayed 2 nights in May 2024
Response from Lurelle GUEST RELATIONS on 19 May 2024
Dear Nosheen,We thank you for taking the time to share your experience with us and thank you for the time you took to share it with us.The ONE HOTEL Casablanca is happy to read that our SPA was to your convenience and that its team was at your disposal, know that the satisfaction of our customers is our top priority, and we take each comment seriously for us improve.We will be very happy to see you again within Family 1 for even more conviviality.With all our regards,1 HOTEL

2/10 Terrible

Quonisha

Travelled with partner
Disliked: Staff & service
I would not stay here ever again disgusting, staff at front desk were amazing. Breakfast staff was nasty and had attitudes. Also so many men hanging around front of hotel to harass customers and try to get money from you. This is not a 5 star hotel
Stayed 1 night in Apr 2024
Response from Lurelle GUEST RELATIONS on 19 May 2024
Dear Quonisha,We thank you for taking the time to share your experience with us and thank you for the time you took to share it with us.The ONE HOTEL Casablanca is happy to read that the service of our team was appreciated, know that the satisfaction of our customers is our top priority, and we take every comment seriously to improve ourselves.We would like to sincerely apologize for any inconveniences encountered during your stay, we will take note of them and we will do everything necessary to remedy them.We will be very happy to see you again within Family 1 for more conviviality and comfort.With all our regards,1 HOTEL

10/10 Excellent

Delcho, Hoboken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lurelle GUEST RELATIONS on 23 Apr 2024
Dear Delcho,We would like to thank you for choosing ONE HOTEL Casablanca for your recent stay and thank you for the time you took to share your contribution with us.Know that it will be a real pleasure for us to have you back in Family 1 for even more convivial moments.Very warmly,1 HOTEL

8/10 Good

SAMIR, MILWAUKE

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stuff but the rooms need renovations and new furniture
Stayed 2 nights in Apr 2024
Response from Lurelle GUEST RELATIONS on 23 Apr 2024
ONE HOTEL Casablanca thanks you very much for your contribution relating your experience with us.We are happy to read that you appreciated our staff, know that our priority is to satisfy our guests.We take note of your criticism and will try to improve so that your next visit to us is more comfortable and friendly.Very warmly,ONE HOTEL Casablanca

10/10 Excellent

Madhat

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Lurelle GUEST RELATIONS on 13 Feb 2024
Dear Sir Mahmat,First of all, we would like to thank you for taking the time to leave us this nice comment about your last experience at ONE HOTEL Casablanca.Also, please note that your satisfaction is always a priority for us.Finally, we sincerely hope that you will give us the opportunity to welcome you again during your next visit to Casablanca.Very warmly1 HOTEL

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Clean, friendly staff, relaxing nice room
Stayed 1 night in Jan 2024
Response from Lurelle GUEST RELATIONS on 10 Feb 2024
Dear Sir Richard,We would like to thank you for taking the time to share your experience with us through this comment. Thank you also for choosing the ONE HOTEL.We are happy to read that our staff during your stay was friendly and clean as well as the proposed room that you found relaxing. It is a priority for us that our guests are satisfied at the end of their stay. Very sincerely,1 TEAM

10/10 Excellent

Khalid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy
Stayed 3 nights in Jan 2024
Response from Lurelle GUEST RELATIONS on 11 Jan 2024
Dear Sir Khalid,We are grateful that you chose the ONE HOTEL Casablanca and that you trusted us by staying there.We are happy to read that your stay was greatly appreciated by the cleanliness and the layout of the premises, it is always a real pleasure for us to see our guests satisfied. We hope to see you again very soon for even warmer moments.Best regards,1 HOTEL Casablanca

4/10 Poor

Azhar

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I was charged city tax at check in despite being paid to via Expedia. When I questioned I was told to check with Expedia. I contacted Expedia and was told that someone will get back to me. Which they never did. Overall bad experience. The only good part was the buffet breakfast.
Stayed 6 nights in Dec 2023
Response from Lurelle GUEST RELATIONS on 10 Feb 2024
Dear Azhar,We would like to thank you for taking the time to share your experience with us through this comment. Thank you also for choosing the ONE HOTEL.We are glad that the breakfast buffet we offer has satisfied you, it is important to us.We would like to inform you that this misunderstanding has been resolved because the information has been reported, hoping to see you again during your next visit with us for more comfortable moments.Very sincerely,1 TEAM

10/10 Excellent

Liudmila

Stayed 2 nights in Dec 2023
Response from Lurelle GUEST RELATIONS on 11 Feb 2024
Dear Liudmila,We are glad that you shared this nice note reflecting your previous stay and thank you again for trusting us by choosing to stay at ONE HOTEL Casablanca.We were happy to welcome you and to have shared good moments within the 1 family. For your next visit we will be delighted to welcome you among us.Warmly,1 TEAM

4/10 Poor

Sarf

Travelled with family
Disliked: Cleanliness, property conditions & facilities
While the staffs are trying to mitigate the shortcomings of the management, the management is doing little to improve the experience for the guests. Our room 105 had roaches that we had to squat in the bathroom and ask the bell boy to remove it. One of the bed sheets had hair and the other had stain on the side and in the middle. The TV was so dusty that it wasn't clear when the last clean was for that room. The location of the hotel is in a shady street. If you are looking to get good experience in Casablanca, you are better off with a different hotel as the pictures here are misleading.
Response from Lurelle GUEST RELATIONS on 5 Jan 2024
Dear Sarf,We thank you for taking your time to tell us about your experience at ONE HOTEL Casablanca in the comments.We would like to sincerely apologize for these unfortunate incidents during your stay in the room you occupied. After your visit we intervened radically in this situation so that it does not happen again in the future. We hope to be able to offer you services that meet your expectations in order to increase your esteem.Very sincerelyONE HOTEL Casablanca

8/10 Good

Omar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hassan at the front desk, zakaria and all the staff are 5 stars. I have yet to meet hotel staff as nice as they are. They went out of their way to make sure we're comfortable and taught us how to call and use taxis without being ripped off. Frankly, they were the highlight of this stay. The hotel itself is decent but nowhere close to 5 stars, maybe more like 3 stars. The location is not touristic. It's safe but not the best location. I would certainly consider staying here again if i were visiting for business purposes and mostly for how nice all the staff were. No exceptions.
Stayed 2 nights in Dec 2023
Response from Lurelle GUEST RELATIONS on 23 Dec 2023
Dear Omar,Thank you again for choosing the ONE HOTEL Casablanca and for making it your second home, it always makes us very happy for the interest you show us. As you have described in comments, all the staff will be very happy to count you among their hosts and we will not fail to share with them your excellent appreciations following your stay with us because our staff is very proud to provide a first-rate service, and to know that their kindness made a difference in your stay and sorry again for all these remarks.We hope to have the pleasure of welcoming you again in the near future for even more warm moments. Our team will always be delighted to see you again and to spend fabulous moments together.Very sincerely,Lurelle GUEST RELATIONS1 HOTEL

6/10 Okay

Saida

Stayed 1 night in Jun 2023
Response from Lurelle GUEST RELATIONS on 28 Nov 2023
Dear Mrs Saida,We were honored by your presence at ONE HOTEL and we were happy to share pleasant moments with you. Thank you for your kind comment. We will be happy to see you again very soon for more comfortable and enjoyable moments.Warm greetings

2/10 Terrible

Maria Theresa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs a lot of improvement. To expensive, breakfast horrible.
Stayed 2 nights in May 2023

2/10 Terrible

abdelhak

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel molto sporco con scarafaggi vivo in camera malgrado ho preso un suit famigliare con Aqua del doccia che arriva fino alla camera è con asciugamani tutti macchiato del sporco e prima collazione scarsa
Stayed 1 night in Apr 2024
Response from Lurelle GUEST RELATIONS on 19 May 2024
Caro Jouhir,Ti ringraziamo per aver dedicato del tempo per condividere la tua esperienza con noi e ti ringraziamo per il tempo che hai dedicato a condividerla con noi.Ci scusiamo sinceramente per gli eventuali inconvenienti riscontrati durante il vostro soggiorno, ne prenderemo nota e faremo tutto il necessario per porvi rimedio.Saremo molto felici di rivederti all'interno della Famiglia 1 per maggiore convivialità e comfort.Con tutti i nostri saluti,1 ALBERGO

8/10 Good

Fabio, Modena

Liked: Staff & service, property conditions & facilities
Buona
Stayed 1 night in Apr 2024
Response from Lurelle GUEST RELATIONS on 19 May 2024
Dear Fabio,We thank you for taking the time to share your experience with us and thank you for the time you took to share it with us.The ONE HOTEL Casablanca is happy to read that your stay went in good conditions, know that the satisfaction of our customers is our top priority, and we take each comment seriously to improve ourselves.We will be very happy to see you again within Family 1 for more conviviality and comfort.With all our regards,1 HOTEL

2/10 Terrible

Eiko

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
チェックインの際フロント係は私のパスポートのページを指を舐めてめくろうとしてゾッとした。バスタブを希望して事前にバスタブのある部屋をお願いしますとメールするもバスタブはない。エアコンから水漏れし、対応に来たスタッフは終始ガムを噛みながらタオルを靴のまま足で蹴って床を拭いていた。部屋は汚いし、最悪。良かった点は水がサービスなことくらい。
Stayed 1 night in Mar 2024
Response from Lurelle GUEST RELATIONS on 23 Mar 2024
親愛的英子,卡薩布蘭卡 ONE 酒店感謝您選擇並花時間透過 EXPEDIA 與我們分享您的體驗。對於您入住期間遇到的不便,我們深表歉意。請注意,我們將記錄您的意見並尋求補救措施,以便在您下次造訪時以更舒適的條件歡迎您。非常熱情,一號飯店

8/10 Good

NECMETTIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Lurelle GUEST RELATIONS on 2 Mar 2024
Dear NECMETTIN,We warmly thank you for this contribution for this comment and we also thank you for the trust placed in ONE HOTEL Casablanca.Thank you for appreciating for this nice note; it is always a pleasure for us to make our customers feel at home. We hope that during your next visit to Casablanca, you will stop by our place to share even more memorable moments within the SAME family.Warm greetings,1 HOTEL

10/10 Excellent

Alvaro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel perfecto
Muy buena habitacion y hotel. Todo muy limpio y muy buen buffet de desayuno
Stayed 3 nights in Feb 2024
Response from Lurelle GUEST RELATIONS on 18 Feb 2024
Querido Sr Alvaro,The ONE HOTEL Casablanca desea agradecerle de todo corazón por este hermoso comentario que relata su experiencia dentro de nuestro establecimiento y también por haberse tomado su valioso tiempo para compartirlo con nosotros.Es un placer leer que nuestro establecimiento ha cumplido con sus expectativas tanto en cuanto a su encanto, como a través del desayuno BUFFET y las habitaciones que ofrecemosSepa que tenemos todo esto en cuenta y compartiremos sus apreciaciones con todo nuestro personal, que estará encantado de contar con usted entre nosotros para su próxima visita a Casablanca.Con toda nuestra consideración1 HOTEL

10/10 Excellent

Analia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Lurelle GUEST RELATIONS on 15 Feb 2024
Dear Mrs Analia,The ONE HOTEL Casablanca warmly thanks you for your interest in it.It is a pleasure to have counted you among our guests. We would like to thank you for this nice note and know that our staff will always be happy to be at your service for your next visit to Casablanca.Warmly,1 TEAM

8/10 Good

FLORIANE

Business traveller
Liked: Cleanliness, staff & service
Merci Amar
Amar à l'accueil est formidable. Merci pour son service !!
Stayed 1 night in Feb 2024
Response from Lurelle GUEST RELATIONS on 10 Feb 2024
Chère Mme Floriane,Nous vous remercions chaleureusement pour votre commentaire suite à votre précédent séjour au ONE HOTEL Casablanca.Nous sommes heureux que le service de Omar vous a satisfait, c'est toujours un plaisir d'être au service de nos hôtes car c'est important pour nous. Nous espérons vous compter parmi nos invités pour votre prochaine visite à Casablanca.Sincèrement,ONE HOTEL Casablanca

8/10 Good

Redda

Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Jan 2024
Response from Lurelle GUEST RELATIONS on 10 Feb 2024
Cher Redda,Nous vous remercions pour votre chaleureuse participation en nous partageant cette belle note. Nous serons ravis de vous compter parmi nous pour votre prochaine expérience.Sincèrement,1 HOTEL

10/10 Excellent

Martine

Personnel accueillant souriant et à l’écoute Service impeccable Chambre propre et spacieuse Nous avons passé un séjour très agréable
Stayed 5 nights in Dec 2023
Response from Lurelle GUEST RELATIONS on 11 Jan 2024
Cher Mme Martine,Le ONE HOTEL Casablanca vous est très reconnaissant pour ce BEAU commentaire relatant votre séjour et vous remercie aussi pour cette belle note.Notre personnel est très heureux d'avoir été à votre écoute, nous lisons également que la chambre attribuée était à votre convenance tant par son état que par sa taille. Sachez que notre priorité est de permettre à nos hôtes de se sentir comme à la maison. Ce sera un plaisir de vous compter de nouveau parmi nous.Amicalement,ONE HOTEL CASABLANCA

10/10 Excellent

Jose Carlos

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lurelle GUEST RELATIONS on 15 Dec 2023
Estimado Sr. Jose Carlos,Gracias por compartir esta linda nota con ustedes, leONE HOTEL estuvo muy feliz de verlos nuevamente y de haber podido pasar momentos maravillosos.Esperamos verte de nuevo muy pronto para más momentos de convivencia.Con todas nuestras consideraciones,RELACIONES CON LOS HUÉSPEDES DE Lurelle1 HOTEL

10/10 Excellent

Thierry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel très bien situé avec un personnel très accueillant et à l’écoute. Chambre spacieuse et très propre
Stayed 1 night in Nov 2023
Response from Lurelle GUEST RELATIONS on 28 Nov 2023
Cher Mr Thierry,Ce fût un immense plaisir de vous avoir reçu et d'avoir partagé de merveilleux instants. Merci d'avoir apprécié l'emplacement de notre établissement, l'état et la taille de la chambre 431 que vous occupiez ainsi que notre personnel qui était ravi d'être à votre service.Nous espérons vous compter de nouveau parmi nous très bientôt pour des moments plus conviviaux!!!Toutes nos considérations

8/10 Good

Kamal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023