Hassan at the front desk, zakaria and all the staff are 5 stars. I have yet to meet hotel staff as nice as they are. They went out of their way to make sure we're comfortable and taught us how to call and use taxis without being ripped off. Frankly, they were the highlight of this stay. The hotel itself is decent but nowhere close to 5 stars, maybe more like 3 stars. The location is not touristic. It's safe but not the best location. I would certainly consider staying here again if i were visiting for business purposes and mostly for how nice all the staff were. No exceptions.