"Upon arrival front desk reception was abrupt and businesslike. The following morning we reported that the shower wall had a number of long, black hairs plastered to it. We also mentioned that the soap plunger was hardly working. The main desk person was sympathetic and asked when we would be out of our room for the day. When we returned, a portion of the shower hairs still remained on the wall. The soap plunger wasn’t touched. A number of employees offered friendly service. A beautiful, old landmark in need of some updating."