Castaner Hotels

"I want to share an honest review of this place. Getting there is rough, though not the owners’ fault—the mountain drive is intense but worth it, and an easier route from Mayagüez should be mentioned, along with advising guests to arrive before nightfall. The property is absolutely stunning and impeccably clean; this is a wilderness-style accommodation, and the flowers, animals, and weather make it truly enchanting. The staff is very young but sweet and kind, pleasant when service was needed, though often appearing unmotivated; the dining room view is beautiful. Unfortunately, the administrator was not welcoming and did not greet us proactively. The food was disappointing—served cold, overly salty, uninteresting, with no desserts offered; the best item I had was an egg sandwich. That said, the coffee alone is worth the visit. This place is beautiful, but being so remote, good food is essential. I was raised in Mayagüez, live in the States, and am a chef with hospitality experience. I left one night early despite having paid, and I truly hope improvements are made because the place has great potential. "

"It was homey and spacious. We loved it. "

"Excelente servicio "

"Clean room; lovely to hear nature sounds overnight; lovely place within nature Check in staff not very friendly or helpful, better the next morning for check out Restaurant closing early for dinner options."

"Beautiful and relaxing place. Looking forward to coming back next year. "

"It has lot of activities. But not enough parking, the room are small, and there is like 4 or 5 channels that function in the tv. "

"Muy asesible "

"It had a pool. It was clean but didn't have time to go. It does have a Gym and a Casino.. Everything you might need is at walking distance. Castillo Serralles might need an Uber or taxi. Níspero Restaurant is very good and their service is excellent. It is a 15 min stroll from the hotel by foot. Other places for lunch or breakfast are near. Ask Google for other choices."

"Clean , good services , good people , back again soon "