Castle of Ourem

Casa Palmela is a truly beautiful boutique hotel and an unforgettable place to stay. From the moment we arrived, we were welcomed with such a lovely greeting, which immediately set the tone for our visit. The service throughout our stay was absolutely perfect—warm, attentive, and thoughtful without ever feeling intrusive. There are many activities on and offsite that were very easy to arrange. The hotel itself is stunning, and our room was especially beautiful. We loved the gorgeous regional tilework, which gave the space so much character, and the amazing chandelier added an elegant touch. The complimentary bottle of local red wine and cheese board waiting for us was such a generous and memorable welcome. Breakfast was another highlight, with a wonderful buffet offering plenty of delicious options, and dinner at the hotel was excellent as well. Everything about Casa Palmela felt carefully considered, charming, and special. We would happily return and highly recommend it to anyone looking for a refined and relaxing boutique hotel experience.

Good location but highly overpriced. The rooftop bar is a lovely beach space, but the drinks and food are very average. Our small room was over Euro$400 per night - we expected more. Bathroom was mouldy, had a musty smell that permeated the room, the shower did not work properly and the wall tiles were badly cracked. The young concierge was the only highlight and was very eager to help and please. We are Gold members of Hotels.com and were entitled to VIP services - we got none. Not recommended at all. Avoid.