Sydney Hotel Guide - Castle Towers Shopping Centre hotels in Sydney, Australia.

"The property is a bit old and tired. While the rooms are spacious, beds are comfortable and there are adequate amenities, the carpet in the bedroom is rippled (causing a trip hazard) and the bathroom is very outdated. Of particular concern was the black between the tiles in the bath shower and the fact that there are no robust grab rails while stepping in and out of the bath to shower."

"the code for the door was incorrect or not working possibly because THE PLACE WAS ALSO BOOKED AND PIAD FOR BY ANOTHER PERSON (THEY ALSO HAD CONFIRMATION PAPERWORK).The workers that I had engaged to carry out works, after a hard days work were pissed off and confused.There will be NO WAY THAT I WILL RECOMMEND USE OF ANY SERVICES OFFERED BY YOUR COMPANY AND WOULD THINK THAT THE MINIMUM I SHOULD RECEIVE IS A REFUND OF PAYMENT FOR THE BLOODY DEBACLE.THIS WILL MAKE A GREAT SOCIAL MEDIA POST FOR ALL THOSE INVOLVED AND ANY PERSON THAT I CAN TELL."

"Clean rooms"

"No shops or Places to eat within walking distance "

"Arrived late - keys were easy to find. Cabin was very clean for its age and very good linen. We left early in the morning so I can’t comment on the amenities but the key drop off was also easy and simple. Thx"

"Very clean and tidy room, the beds were comfy and staff was very friendly "

"Room are basic compared to the price. Breakfast is limited in variety. Very courteous and considerate staff! "

"We recently stayed at Nesuto Apartment Hotel Pennant Hills for 7 nights. While the apartment itself was spacious and the rooms were a good size for our stay, there were several issues that impacted our experience. Unfortunately, our room was not serviced at all during the week. Towels were never changed, and we had to call and request clean ones while the used towels remained on the bathroom floor for the entire stay. This was disappointing and not what we expected from a hotel stay. The windows were locked, which meant we had no access to fresh air or ventilation. Additionally, the dishwasher was dirty upon arrival. The buttons were visibly filthy and could have used a proper disinfectant clean to remove the built-up grime. On a positive note, although reception calls are directed through a call centre, the response to our requests was prompt once we made contact. Overall, the apartment was comfortable in terms of space, but improvements in housekeeping and cleanliness would significantly enhance the guest experience."

"The room felt rush cleaned not enough towels or bath mats. "