Dear Ella,Upon checking our system, we found that your booking is under Sunny Alayon. Your scheduled arrival was last April 26-27, unfortunately, you did not show up, resulting in the cancellation of your reservation with us. Since you did not provide an updated credit card, no charges were incurred. Could you please clarify if you were able to stay in our hotel and provide us with the actual guest who stayed so that we can investigate this?You may reach us through reservations@surestaypluscebu.com.Sincerely,Yhani CandaResident General Manager

Dear Sir Paul,Thank you for your review! We're thrilled to hear that you enjoyed the excellent service from our staff and the variety of breakfast options we offer. It's always our goal to provide a unique and satisfying experience for our guests. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Sincerely,Yhani CandaResident General ManagerSureStay Plus by Best Western Cebu

Dear Valued Guest,Thank you for your kind words! We're delighted to hear that our staff were able to assist you during your stay. We hope to welcome you back again soon!Sincerely,Yhani CandaResident General ManagerSureStay Plus by Best Western Cebu

Dear Ms. Bing,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Yhani CandaResident General ManagerSureStay Plus by Best Western Cebu City

Dear Johann,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Yhani CandaResident General ManagerSureStay Plus by Best Western Cebu City

Dear Mr. Steven,Thank you so much for sharing your wonderful feedback with us! We are delighted to hear that you had such a positive experience during your stay at SureStay Plus.It's fantastic to know that you found our staff to be very friendly and attentive, and that they were able to cater to all your needs quickly and courteously. We take great pride in providing exceptional service to our guests, and it's rewarding to hear that we succeeded in making your stay enjoyable.We're thrilled that you found your room to be spacious, clean, and fairly new. Providing comfortable and well-maintained accommodations is important to us, and we're pleased that we met your expectations in this regard.We appreciate your recommendation to other travelers and are honored that you plan to return to our hotel in the future. Your loyalty means the world to us, and we look forward to welcoming you back with open arms!Regarding the issue with the TV cable, we apologize for any inconvenience this may have caused. Our front desk staff is always available to assist with any questions or concerns you may have during your stay, and we encourage guests to reach out to us for assistance. We will ensure that our team is made aware of this feedback so that we can provide clearer instructions for future guests.Thank you again for choosing to stay with us, and we can't wait to see you again soon!Warm regards,Yhani CandaResident General Manager

Dear Mr. Paul,Thank you for taking the time to share your feedback with us! We are thrilled to hear that you had a positive experience during your stay at our hotel.It's wonderful to know that you found our staff to be good and that they contributed to making your stay enjoyable. Providing friendly and attentive service is a top priority for us, and we're delighted that we met your expectations in this regard.We're also pleased to hear that you found your room to be very clean, spacious, and well-laid out. Creating comfortable and inviting accommodations for our guests is important to us, and we're glad that we succeeded in providing you with a room that exceeded your expectations.Regarding the breakfast, we appreciate your feedback. We strive to offer a variety of options to cater to different tastes, including local favorites. We're glad that you found it to be satisfactory overall.We're delighted that you found our hotel to be in a good location and offering excellent value for money. We're honored that you would choose to stay with us again in the future, and we look forward to welcoming you back with open arms!Thank you again for choosing to stay with us, and we can't wait to see you again soon!Warm regards,Yhani CandaResident General Manager

Dear Mr. Patrick,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay regarding the hot water issue and the availability of potable water.Upon reviewing your concerns, we conducted an immediate investigation and found no prior reports of a hot water issue in your room. After check-out, our maintenance team immediately checked the heater and it's working well and the water is quite hot. However, we understand the importance of ensuring a comfortable and hassle-free stay for our guests, and we regret that we were unable to meet your expectations in this regard.Regarding the drinking water, we typically provide two bottles of potable water (500ml) in each room, replenished daily. We apologize if there was any shortfall in providing the expected amount during your stay.Your feedback is invaluable to us as we continuously strive to improve our services and enhance the guest experience.We sincerely hope that you will consider giving us another opportunity to better serve you in the future. Sincerely,Yhani CandaResident General Manager

Dear Mr. Arthur,Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience with our staff during your recent stay. Providing exceptional service is always our top priority, and we're delighted that our team could make your visit memorable.We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,Yhani CandaResident General Manager

Dear Ms. Katherine,Thank you for taking the time to complete our guest survey and for giving us a perfect score! We are thrilled to hear that you had such a wonderful experience during your stay with us.Your feedback is incredibly valuable to us, and we are delighted to know that our services met your expectations. We strive to provide exceptional hospitality and create memorable experiences for all our guests, and it's truly rewarding to see that reflected in your feedback.We look forward to welcoming you back for another fantastic experience soon!Warm regards,Yhani CandaResident General Manager

Dear Ms. Ma. Theresa,Thank you for taking the time to leave your feedback. We're delighted to hear that you found your stay with us convenient. Providing a hassle-free experience for our guests is one of our top priorities, and it's wonderful to know that we met your expectations in this regard.We appreciate your support and hope to have the pleasure of welcoming you back for another convenient stay in the future.Warm regards,Yhani CandaResident General Manager

Dear Euclif,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the clean atmosphere and found our rooms to your satisfaction. Providing a comfortable and pleasant environment for our guests is always our top priority, and we're thrilled that we could meet your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards,Yhani CandaResident General Manager

Dear Mr. Rome,Thank you so much for taking the time to leave your feedback and for awarding us a perfect score. We are thrilled to hear that you had such a wonderful experience with us. It was our pleasure to ensure that your stay was enjoyable and comfortable.We truly appreciate your recognition of our efforts. We strive to provide excellent service to all our guests, and it is rewarding to know that we have succeeded in meeting your expectations.We hope to have the opportunity to welcome you back again in the future. If there is anything else we can assist you with, please do not hesitate to let us know.Warm regards,Yhani CandaResident General Manager

Dear Ms. Cynthia,Thank you for sharing your detailed feedback about your recent stay with us. We're delighted to hear that you found many aspects of your stay enjoyable, including the comfortable bed, excellent air conditioning, and the cleanliness and amenities in the room. We're also pleased to know that you appreciated the secure parking facilities provided.We apologize for the inconvenience regarding the breakfast charge discrepancy. We understand your frustration, and we apologize for any confusion this may have caused. Your feedback is valuable to us, and we will review our booking process to ensure that it is clearer for our guests in the future.We appreciate your patronage and hope to have the opportunity to welcome you back for a more seamless and enjoyable experience in the future.Warm regards,Yhani CandaResident General ManagerSureStay Plus by Best Western Cebu City

Dear Ms. Carol,Thank you so much for taking the time to leave such a fantastic review! We are thrilled to hear that you had an exceptional experience during your stay with us.Your highest score means the world to us, and it is truly rewarding to know that our efforts to provide excellent service and accommodations have been appreciated. We strive to create memorable experiences for all our guests, and we are delighted to have succeeded in doing so for you.Should your travels bring you back to our area, we would be honored to welcome you again for another wonderful stay. Warm regards,Yhani CandaResident General Manager

Dear Mr. Eugene Mun Long Ng,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Yhani CandaResident General ManagerSureStay Plus by Best Western Cebu City

Dear Ms. Lorna,Thank you for taking the time to share your feedback with us. We sincerely appreciate your honest review, as it helps us identify areas where we can improve.We're sorry to hear that your experience with us fell short of your expectations, resulting in a 3/5 score. Please know that your satisfaction is our top priority, and we take your feedback seriously. If there's anything specific you would like to discuss or if you have any further feedback to share, please don't hesitate to reach out to us. We value your input and hope to have the opportunity to exceed your expectations during your next visit.Thank you again for choosing us, and we look forward to welcoming you back soon.Sincerely,Yhani CandaResident General Manager

Dear Evan,Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed your stay at our hotel and that you found the room to be very nice and clean. It's fantastic to know that the shower met your expectations with its size and hot water.We truly appreciate your kind words about our staff. We strive to provide excellent service, and it's rewarding to hear that our team was helpful and responsive to your inquiries. Your positive comments motivate us to continue delivering outstanding customer service.We also appreciate your honesty regarding the breakfast. We take guest feedback seriously, and your input helps us to identify areas for improvement. Rest assured that we will review our breakfast offerings to ensure a more satisfying experience for our guests in the future.We are delighted that you found our hotel to be a great value for the money spent. Providing excellent value and a comfortable experience is always our goal.Thank you again for choosing to stay with us, and we look forward to welcoming you back on your next visit.Warm regards,Yhani CandaResident General Manager

Dear Mr. Christian,Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you found our staff to be very friendly and helpful. Providing excellent service is our top priority, and it's always rewarding to know that our efforts have made a positive impact on our guests.We're also thrilled that you enjoyed the cleanliness and comfort of your room. Maintaining a welcoming and cozy atmosphere is important to us, and it's great to hear that we succeeded in providing you with a comfortable stay.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Thank you again for choosing our hotel, and we look forward to serving you again soon!Warm regards,Yhani CandaResident General Manager

Dear Fredrik,Thank you so much for taking the time to leave us such a high score! We truly appreciate your positive feedback and are thrilled to know that you had a great experience during your stay with us.Your satisfaction is our top priority, and we are grateful for your support. We hope to have the pleasure of welcoming you back in the future. Once again, thank you for choosing our hotel, and we appreciate your kind review!Best regards,Yhani CandaResident General Manager

Dear Mr. Romero,Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that you found our rooms to be very clean and spacious. Providing a comfortable and welcoming environment for our guests is a top priority, and we're delighted to know that we met your expectations.We value your input and appreciate your choice to stay with us.We look forward to the opportunity to welcome you back on your next visit. Thank you once again for your kind words.Best regards,Yhani CandaResident General Manager

Dear Ainjel,Thank you so much for taking the time to share your experience, and for awarding us with such a high score! We are thrilled to hear that you had a wonderful stay.It's fantastic to know that you enjoyed your time with us. We look forward to the pleasure of hosting you again in the future. Warm regards,Yhani CandaResident General Manager

Dear Ms. Yvonne,Thank you for taking the time to share your feedback. We are delighted to hear that you found our service and facilities to be excellent during your stay.Your positive comments are truly appreciated and serve as a great motivation for our team. We strive to provide the best experience for our guests, and it's wonderful to know that we succeeded in meeting your expectations.We hope to have the pleasure of welcoming you back in the future.Warm regards,Yhani CandaResident General Manager

Dear Valued Guest,Thank you for sharing your feedback about your recent stay with us. We appreciate your insights as they help us identify areas for improvement.We sincerely apologize for the inconvenience you experienced with the cold water in your initial room. Your patience in changing rooms to enjoy a warm shower is greatly appreciated, and we regret any disruption to your evening. Rest assured, we will address this issue to prevent a recurrence.Regarding your comments on the continental breakfast, our breakfast rate per person is only Php250. Nevertheless, we apologize for falling short of your expectations. Your feedback is valuable, and we will review our offerings to ensure they align with the expectations of our guests. We appreciate your candor in highlighting this aspect.We are pleased to hear that you found our staff to be very friendly and helpful. Our team strives to provide exceptional service, and it's encouraging to know that they made a positive impression on you.We remain committed to continuous improvement and hope to have the opportunity to better serve you during your next visit.Thank you for choosing us, and we look forward to the possibility of hosting you again.Warm regards,Yhani CandaResident General Manager

Dear Chien Hao,Thank you so much for taking the time to leave us such a high score! We truly appreciate your positive feedback and are thrilled to know that you had a great experience during your stay with us.Your satisfaction is our top priority, and we are grateful for your support.We hope to have the pleasure of welcoming you back in the future. Once again, thank you for choosing our hotel, and we appreciate your kind review!Warm regards,Yhani CandaResident General Manager

Dear Juyoung,Thank you for taking the time to share your detailed feedback with us. We're pleased to hear that you found our hotel to be clean, cost-effective, and that our location, while a bit ambiguous, was convenient for your needs.It's fantastic to know that you enjoyed the comfort of our mattresses and bedding, as well as the reliability of our WiFi. We're glad you had the opportunity to unwind with some Netflix content during your free time.Your comments about the breakfast are duly noted. We appreciate your honesty, and we'll certainly take this into consideration as we continually work on enhancing our offerings.We're also grateful for your kind words about our friendly staff and that you had a great night overall. Regarding the bathroom door, we apologize for any inconvenience caused. Your feedback is valuable, and we'll look into addressing this issue to ensure a more comfortable experience for our guests.We appreciate your stay with us and hope to have the pleasure of welcoming you back in the future. Thank you again for choosing our hotel, and we look forward to serving you again.Best regards,Yhani CandaResident General Manager