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Reviews of Holiday Inn Express & Suites Celaya, an IHG Hotel

3.5 out of 5
Holiday Inn Express & Suites Celaya, an IHG Hotel
Eje Nor-oriente Luis Donaldo Colosio 285, Celaya, GTO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 389 out of 527 reviews" "
Rating 8 - Good. 113 out of 527 reviews" "
Rating 6 - Okay. 18 out of 527 reviews" "
Rating 4 - Poor. 3 out of 527 reviews" "
Rating 2 - Terrible. 4 out of 527 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Moises

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 8 nights in Mar 2024
Response from Julissa Ramos on 10 Apr 2024
Estimado Moises, agradecemos sus comentarios y el tiempo que dedicó a la encuesta, para nosotros es muy importante saber que disfrutó de su estancia, lo esperamos en su próxima visita a la ciudad para tratarlo como se merece.

10/10 Excellent

Jesus

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to get a taxi
Stayed 1 night in Mar 2024
Response from Julissa Ramos on 19 Mar 2024
Estimado Jesus, gracias por tomarse el tiempo para contarnos su experiencia en Holiday Inn Express CELAYA. Tenga en cuenta que sus comentarios son muy valiosos para nosotros. Usamos comentarios, como los suyos, para realizar cambios continuos en nuestra marca para mejorar la experiencia de los huéspedes. Esperamos que nos brinde la oportunidad de servirle nuevamente en el futuro.

8/10 Good

Hugo

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good for family
Well cared for property. Friendly and accomodating staff. Mediocre breakfast buffet. My family enjoyed relaxing time. We used two adjoining rooms. Worked well for us. Need better adjoining rooms.
Stayed 1 night in Feb 2024
Response from Julissa Ramos on 20 Feb 2024
Estimado Hugo, gracias por tomarse el tiempo para contarnos su experiencia en Holiday Inn Express CELAYA. Tenga en cuenta que sus comentarios son muy valiosos para nosotros. Usamos comentarios, como los suyos, para realizar cambios continuos en nuestra marca para mejorar la experiencia de los huéspedes. Esperamos que nos brinde la oportunidad de servirle nuevamente en el futuro.

10/10 Excellent

Jorge, El Paso

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well located, the best part is their Staff, customer oriented and effcient.
Stayed 5 nights in Feb 2024
Response from Julissa Ramos on 20 Feb 2024
Estimado Jorge, gracias por tomarse el tiempo para contarnos su experiencia en Holiday Inn Express CELAYA. Tenga en cuenta que sus comentarios son muy valiosos para nosotros. Usamos comentarios, como los suyos, para realizar cambios continuos en nuestra marca para mejorar la experiencia de los huéspedes. Esperamos que nos brinde la oportunidad de servirle nuevamente en el futuro.

10/10 Excellent

Salvador

Stayed 1 night in Feb 2024
Response from Julissa Ramos on 21 Mar 2024
Estimado Salvador, agradecemos sus comentarios y el tiempo que dedicó a la encuesta, para nosotros es muy importante saber que disfrutó de su estancia, lo esperamos en su próxima visita a la ciudad para tratarlo como se merece.

10/10 Excellent

Jesus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Jan 2024
Response from Julissa Ramos on 25 Jan 2024
Dear Jesus, we appreciate your comments and preference, we look forward to seeing you on your next visit to the city to treat you as you deserve.

10/10 Excellent

ROSALBA

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Julissa Ramos on 6 Feb 2024
Estimada Rosalba, agradecemos sus comentarios y el tiempo que dedicó a la encuesta, para nosotros es muy importante saber que disfrutó de su estancia. La esperamos en su próxima visita a la ciudad para tratarla como se merece.

10/10 Excellent

Leticia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, the staff was helpful and kind. The room was coxy, clean, and the bed was comfortable.
Stayed 1 night in Nov 2023
Response from Julissa Ramos on 5 Dec 2023
Dear Leticia,Thank you for taking the time to share your experience at Holiday Inn Express CELAYA. Please note that your feedback is highly valuable to us. We use feedback, such as yours, to make ongoing changes to our brand to enhance the guest experience. We hope you will give us the opportunity to serve you again in the future.

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except that they did not have an atm and they would not take or change usd, very disappointing
Stayed 13 nights in Nov 2023
Response from Julissa Ramos on 28 Nov 2023
Dear Maria,Thank you for taking the time to tell us about your experience at Holiday Inn Express CELAYA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at julissa_ramos@grupopresidente.com.

8/10 Good

Karine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the holiday inn during my son’s National competition in Celaya. Very clean and convenient hotel. The breakfast could have been better, every morning was the same chilaquiles and eggs. They add other stuff so it wasn’t a big deal but change in the hot food would have been great.
Stayed 5 nights in Jul 2023
Response from Julissa Ramos on 12 Aug 2023
Dear Karine, we appreciate your preference and we look forward to seeing on your next visit.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Julissa Ramos on 1 Aug 2023
Estimado José, agradecemos sus comentarios y preferencia, lo esperamos en su próxima visita a la ciudad para tratarlo como se merece.

10/10 Excellent

Carlos

Stayed 1 night in Jun 2023
Response from Julissa Ramos on 14 Jul 2023
Estimado Carlos Orbitz, agradecemos sus comentarios y preferencia, lo esperamos en su próxima visita a la ciudad para tratarlo como se merece.

6/10 Okay

Jesus

Travelled with family
Liked: Staff & service
Could improve in carpet cleaning less and breakfast quality
Stayed 1 night in Jun 2023
Response from Julissa Ramos on 19 Jun 2023
Estimado Jesus, gracias por tomarse el tiempo para contarnos su experiencia en Holiday Inn Express CELAYA. Me gustaría comenzar pidiendo disculpas por no cumplir con sus expectativas al 100%. Nos esforzamos por hacer que cada estadía sea lo más placentera y cómoda posible, y usaremos sus comentarios para entrenar a nuestro equipo a fin de brindar una mejor experiencia en el futuro.Esperamos que nos brinde la oportunidad de servirle nuevamente en el futuro.

10/10 Excellent

edmundo

Stayed 1 night in Apr 2023
Response from Julissa Ramos on 10 Apr 2023
Estimado Edmundo, agradecemos sus comentarios y preferencia, lo esperamos en su próxima visita a la ciudad para tratarlo como se merece.

10/10 Excellent

Elsie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from Julissa Ramos on 15 Mar 2023
Estimada Elsie, agradecemos sus comentarios y preferencia, la esperamos en su próxima visita a la ciudad para tratarla como se merece.

10/10 Excellent

Humberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top-Notch
My go-to whenever I'm in town. Always clean and comfortable. The fitness room is a nice touch. The breakfast is good (albeit limited). Only minor gripe is the ice machine: the only one is on the fourth floor so unless you're on that floor you have to get help to reach it since your card won't work.
Stayed 2 nights in Mar 2023
Response from Julissa Ramos on 13 Mar 2023
Estimado Humberto, gracias por tomarse el tiempo para contarnos su experiencia en Holiday Inn Express CELAYA. Tenga en cuenta que sus comentarios son muy valiosos para nosotros. Usamos comentarios, como los suyos, para realizar cambios continuos en nuestra marca para mejorar la experiencia de los huéspedes. Esperamos que nos brinde la oportunidad de servirle nuevamente en el futuro.

10/10 Excellent

Amaris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 3rd time I’ve used this hotel with a small child. I will definitely stay again my next time in Celaya. Felt very safe. Staff was great. Only thing I would say I didn’t like is the carpet left our socks a little dirty. Carpet could use cleaning but otherwise I love this place. Also has a parking area with a guard and fenced in
Response from Julissa Ramos on 30 Dec 2022
Dear Damaris, thank you for taking the time to tell us about your experience at Holiday Inn Express CELAYA. Please note that your feedback is very valuable to us. We use feedback, like yours, to make ongoing changes to our brand to improve the guest experience. We hope it will give us the opportunity to serve you again in the future.

8/10 Good

Jose

10/10 Excellent

Amaris

10/10 Excellent

Dagoberto

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like good service
Stayed 1 night in Nov 2022
Response from Julissa Ramos on 14 Nov 2022
Estimado Dagoberto, agradecemos sus comentarios y preferencia, lo esperamos en su próxima visita a la ciudad para tratarlo como se merece.

8/10 Good

Eric Christopher Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Julissa Ramos on 28 Aug 2022
Estimado Eric Christopher Richard, gracias por tomarse el tiempo para contarnos su experiencia en Holiday Inn Express CELAYA. Tenga en cuenta que sus comentarios son muy valiosos para nosotros. Usamos comentarios, como los suyos, para realizar cambios continuos en nuestra marca para mejorar la experiencia de los huéspedes. Esperamos que nos brinde la oportunidad de servirle nuevamente en el futuro.

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, good facilities and very clean. Really comfortable and close to downtown. Complementary breakfast can improve a bit. Fenced parking wirh security.
Stayed 1 night in Aug 2022
Response from Julissa Ramos on 8 Aug 2022
Estimada Inés Matilde, gracias por tomarse el tiempo para contarnos su experiencia en Holiday Inn Express CELAYA. Tenga en cuenta que sus comentarios son muy valiosos para nosotros. Usamos comentarios, como los suyos, para realizar cambios continuos en nuestra marca para mejorar la experiencia de los huéspedes. Esperamos que nos brinde la oportunidad de servirle nuevamente en el futuro.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice, clean, safe, staff really kind
Stayed 8 nights in Jul 2022
Response from Julissa Ramos on 28 Jul 2022
Estimada Maria, agradecemos su preferencia, la esperamos en su próxima visita a la ciudad para tratarla como se merece.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hitel was on top of everything’
Stayed 8 nights in Jul 2022
Response from Julissa Ramos on 28 Jul 2022
Estimado Francisco, agradecemos su preferencia, lo esperamos en su próxima visita a la ciudad para tratarlo como se merece.

10/10 Excellent

Jose

Stayed 3 nights in Jul 2022

10/10 Excellent

Ramon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great costumer service the staff in the breakfast area was excellent, the cleaning crew really friendly also.
Stayed 5 nights in Jun 2022
Response from Julissa Ramos on 29 Jun 2022
Dear Ramon, we appreciate your comments and the time you spent on the survey, for us it is very important to know that you enjoyed your stay. We look forward to seeing him on his next visit to the city to treat him as he deserves.

8/10 Good

Deneb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena experiencia
Habitación muy limpia y cómoda. En general, todo bien. Lo recomiendo.
Stayed 2 nights in May 2022
Response from Julissa Ramos on 10 Jun 2022
Estimado Deneb, agradecemos sus comentarios y el tiempo que dedicó a la encuesta, para nosotros es muy importante saber que disfrutó de su estancia. Lo esperamos en su próxima visita a la ciudad para tratarlo como se merece.

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel y buen servicio
Todo excelente!
Stayed 1 night in Dec 2021
Response from caleb on 17 Jan 2022
Agradecemos su preferencia, lo esperamos en su próxima visita a la ciudad.

10/10 Excellent

Placido l

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2021
Response from caleb on 9 Jan 2022
Agradecemos su preferencia y lo esperamos en su próxima visita a la ciudad.

2/10 Terrible

Edgar

Stayed 1 night in Nov 2021
Response from caleb on 17 Nov 2021
Agradecemos su preferencia, Espero que nos brinde una oportunidad al quedarse con nosotros nuevamente para mostrarle que su estadía insatisfactoria fue una excepción.

10/10 Excellent

Moises

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome
Stayed 5 nights in Aug 2021
Response from caleb on 30 Aug 2021
Agradecemos su preferencia.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and awesome service
Stayed 7 nights in Jun 2021
Response from Caleb on 29 Jun 2021
Agradecemos su preferencia.

10/10 Excellent

Alejandro

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was good no issues with the place was clean only need more organized the breakfast room and upgraded menu
Stayed 1 night in Jun 2021
Response from caleb on 29 Jun 2021
Agradecemos su preferencia.

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021
Response from caleb on 12 Jul 2021
Agradecemos su preferencia.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this place
Stayed 2 nights in May 2021
Response from caleb on 3 Jun 2021
Agradecemos su preferencia.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best!
El servicio de los empleados es muy excelente! Demasiado! Y las habitaciones son Wao! Muy excelente hotel
Stayed 3 nights in Oct 2020
Response from caleb on 6 Oct 2020
Agradecemos su preferencia, para nosotros es muy importante saber que disfrutó plenamente de su estancia en la propiedad.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
The hotel is very nice and clean. The staff is very attentive.
Stayed 1 night in Jul 2020
Response from caleb on 6 Jul 2020
Dear Michael, we appreciate your comments, we wait for you on your next visit to the city to treat you as you deserve.

4/10 Poor

Verified traveller

Stayed 3 nights in Apr 2020
Response from caleb on 6 Apr 2020
Estimado huésped, agradecemos su presferencia.

8/10 Good

Jeffery

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020
Response from caleb on 23 Mar 2020
Dear Jeffrey, we appreciate your preference.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean at all the time, the staff was friendly and helpful
Stayed 7 nights in Feb 2020
Response from caleb on 11 Mar 2020
Dear Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Express CELAYA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Thank you for choosing Holiday Inn Express.

10/10 Excellent

Ted, Colima, MX

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better breakfast, 24 hour coffee, comfortable big room
Stayed 1 night in Feb 2020
Response from caleb on 4 Mar 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed everything. Very happy with choice to stay there!
Stayed 2 nights in Feb 2020
Response from caleb on 12 Feb 2020
Dear Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Express CELAYA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Caleb on 15 Jan 2020
Estimado Darren, agradecemos sus comentarios, lo esperamos en su próxima visita para tratarlo como se merece.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar, muy limpio y lujoso. El personal es muy amable
Stayed 1 night in Dec 2019
Response from caleb on 22 Jan 2020
Agradecemos su preferencia, lo esperamos pronto.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
Staff was very friendly, amenities were great. Location is good, but might need a car to move around.
Stayed 2 nights in Dec 2019
Response from caleb on 22 Jan 2020
Agradecemos su preferencia, lo esperamos pronto.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location business class hotel.
Good hotel for a short or business stay. Good location with a couple of dining options right outside.Breakfast is free and decent for a quick morning meal.
Stayed 1 night in Dec 2019
Response from caleb on 28 Dec 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal es muy amigable y muy dedicados en lo que hacen y la atención que brindan es muy cálida
Stayed 4 nights in Dec 2019
Response from caleb on 22 Jan 2020
Agradecemos su preferencia, lo esperamos pronto.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities
Well small rooms and the bathroom don’t have extractor about the pool I not used it but it look like it need some maintenance but the breakfast was awesome, parking is good, location is good.
Stayed 5 nights in Oct 2019
Response from caleb on 16 Oct 2019
Dear Guest, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express CELAYA. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a really clean spacious room in a very safe area
Stayed 1 night in Sep 2019
Response from caleb on 3 Oct 2019
Dear Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Celaya. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Great service clean room good breakfadt.
Stayed 1 night in Aug 2019
Response from caleb on 14 Aug 2019
Dear Michael, we appreciate your comments, it is very important for us to know that you enjoyed your stay at the property, we look forward to your next visit to the city to treat you as you deserves. Sincerely, Holiday Inn Express & Suites Celaya Team