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"Very good buffet breakfast. Hotel in quiet area in central Almaty. Good WiFi, kettle TV with English channels."

"a"

"I recently stayed at the Novotel City Centre for work, and both the hotel and its location were excellent. Unfortunately, I was overcharged by a taxi driver upon arrival at the airport, who demanded 40,000 KZT for a ride that should have cost only 10,000 KZT. However, a member of the hotel staff, Adil, went above and beyond to assist me. He promptly reviewed the hotel’s CCTV footage, identified the taxi involved, and contacted the taxi company on my behalf. Thanks to his intervention, the driver returned to the hotel and refunded 30,000 KZT directly to reception. Adil’s professionalism, initiative, and dedication to guest service were outstanding, and he should be sincerely congratulated for his efforts. This experience truly restored my faith in customer care."

"Great service "

"Comfortable hotel with a great history behind it. It had all the amenities you would expect and even ones you wouldn't. It was an awesome location in the heartbeat of the city."

"Everything was just perfect, room is so comfortable and clean, service and food are amazing, staff is super friendly and professional."

"A very nice, comfortable hotel. Great breakfast in the restaurant and a nice bar/reataurant in the lobby. The spa is a very nice extra. "

"Good location and friendly staff. However some fixtures are already showing age. "

"Beautiful, large room. Friendly and helpful staff. Coffee at breakfast was great and overall good quality good. Only complaint would be no water cooler in lobby. "