Central Shopping Center

I stayed at this property in July 2025 and the front desk agent was personable and inviting. This trip the gentleman at the front exuded a calm demeanor. The room was not a clean as the last time I visited. The ac was loud and no attempt to adjust the thermostat proved successful, so I froze the night. Additionally, in July I was able to get the shuttle to the airport by asking at the desk. This time i came down to get the shuttle and was told that i needed to sign up. Sure, no problem. Its 845am. I need to check in for my flight by 930. The shuttle leaves every hour on the hour. I sat in the lobby and waited. At 905 i ask about the shuttle and was told whomever came into the lobby and asked who needed to go. NO ONE EVER ASKED. The front desk agent was very nonchalant, said he called the person, they said they made the call. NOTHING. I had witnesses in the lobby who confirmed that no one even called for persons. I am writing this as i sit in the lobby at 930 still waiting to get to the airport. If this is an amenity of the property. THIS SHOULD BE COMMUNICATED. I chose this property for proximity to the local shops and airport. But it is not the only one in the area.