Spacious room with practical lay out. Nice ocean view. Lots of kid friendly activities for free including inflatable slide, mini golf, playstation, indoor playground, foam pool party etc. Breakfast venue is spacious with many food to choose from.
However, as some other reviews have pointed out, room condition is a bit old, although our room is kept clean.
But my biggest disappointment and reason for a lower rating is the misleading Accor point system. Before I made my booking, I called the hotel and got confirmation that even if I book my room thru hotels.com I would still get points with my Accor membership. But when I checked in I was told I don't. Ok fine I undestand about the room. But what about all the f&b spending at the hotel? I was told at check out that to get the points I needed to show my membership on my mobile at the restaurant when order, even though I was paying everything at check out. Moreover because I didn't book the room directly with Accor, I actually was not qualified to get points even the f&b one. This business decision I just don't understand. If anything, the hotel group should be happy to get more loyal customers, not to drive them away. When customers have so many hotel choices and you choose to be this stingy about giving points especially with the covid situation, it is not sending the right message. Also at membership sign up website says the first reservation will get discount. That didn't happen either. The whole thing is misleading.