Meeting facility

Reviews of Charlotte Marriott City Center

4 out of 5
Charlotte Marriott City Center
100 West Trade Street, Charlotte, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 627 out of 1001 reviews" "
Rating 8 - Good. 229 out of 1001 reviews" "
Rating 6 - Okay. 82 out of 1001 reviews" "
Rating 4 - Poor. 32 out of 1001 reviews" "
Rating 2 - Terrible. 31 out of 1001 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i didn’t like there was no smoking area
Stayed 1 night in May 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 1 night in May 2024
Response from Director of Hotel Operations-Rooms on 13 May 2024
Dear Andrew, Thank you for choosing to stay at the Charlotte Marriott City Center. We are happy our location was convenient for your visit to our city's many attractions. The NASCAR Hall of Fame, EpiCentre, and many other Uptown attractions are all within easy reach. We look forward to being the first hotel you think of on future trips to the area.Thank you,Kyana GerardDirector of Hotel Operations-Rooms

10/10 Excellent

Lloyd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the Belk theatre and downtown amenities
Stayed 1 night in May 2024
Response from Anthony D, Rooms Operations Manager on 17 May 2024
Thank You for your great rating! We look forward to welcoming you back!

6/10 Okay

patricia

Travelled with partner
Disliked: Staff & service
No breakfast include
Stayed 1 night in May 2024
Response from Director of Hotel Operations-Rooms on 6 May 2024
Dear Patricia, Thank you for sharing about your experience at our hotel. We deeply regret your disappointment that breakfast was not inclusive and that you were unaware of this policy at the time of making your reservations. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest!Thank you,Kyana GerardDirector of Hotel Operations-Rooms

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was at a short walk distance from the stadium.
Stayed 2 nights in Jan 2024
Response from Anthony D, Rooms Operations Manager on 17 May 2024
Thank You for a perfect rating!

10/10 Excellent

Robert A.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Opera house
Stayed 1 night in Apr 2024
Response from Director of Operations - Rooms on 2 May 2024
Dear Robert, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations! It was our pleasure accommodating you, and we hope you will make the Charlotte Marriott City Center your home away from home whenever your travels bring you to our city. We look forward to your next visit.Thank you,Kyana GerardDirector of Hotel Operations-Rooms

10/10 Excellent

Mario, Cornelius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Director of Hotel Operations-Rooms on 9 May 2024
Dear Mario, Thank you for rating your stay at Charlotte Marriott City Center. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Thank you,Kyana GerardDirector of Hotel Operations-Rooms

10/10 Excellent

Milko

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Apr 2024
Response from Director of Hotel Operations - Rooms on 28 Apr 2024
Dear Milko, We are thrilled to hear that we surpassed your expectations during your stay at the Charlotte Marriott City Center. Thank you for taking the time to share your experience with fellow travelers. Our hotel is located in the heart of downtown Charlotte, providing our guests with a contemporary and peaceful escape. It was a pleasure to have you as our guest, and we cannot wait to welcome you back on your next visit to the area.Thank you,Kyana GerardDirector of Hotel Operations-Rooms

10/10 Excellent

Michelle

Travelled with family
Good location. Easy checkin. Rooms well appointed and comfortable. Wish the restaurant did not stop serving at 10pm. After 10pm in the bar only options are burger & fries.
Stayed 1 night in Apr 2024
Response from Anthony D, Rooms Operations Manager on 17 May 2024
Thank You for a perfect rating! We appreciate you choosing to spend some time with us.

10/10 Excellent

Tiana

Stayed 1 night in Apr 2024
Response from Anthony D, Rooms Operations Manager on 17 May 2024
Thank You for a perfect rating!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Has everything you need for a trip
Stayed 2 nights in Apr 2024
Response from Anthony D, Rooms Operations Manager on 17 May 2024
Thank You for your perfect rating!

8/10 Good

Ullattil, Cary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay
Stayed 1 night in Apr 2024
Response from Director of Hotel Operations-Rooms on 15 Apr 2024
Dear Ullattil, On behalf of our team at Charlotte Marriott City Center, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Charlotte.Thank you,Kyana Gerard,Director of Hotel Operations-Rooms

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. Only cons: thin walls, could hear our neighbors at midnight. Also when you turn the TV on it says connect to our WiFi to cast. I spent forever trying to do so and also paid to upgrade the internet. When I finally called downstairs the man said oh we haven’t had casting since I started here. Upset I wasted so much of my time.
Stayed 1 night in Apr 2024
Response from Anthony D, Rooms Operations Manager on 17 May 2024
Thank You for your feedback. I do apologize we fell short in reference to casting on your television. We appreciate your feedback and are hopeful to have you back with us.

8/10 Good

natalia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only here for one night travelling on business. Room was clean and comfortable and the staff serving the event in the ballroom were friendly and efficient. Front desk staff for check in was very nice.
Stayed 1 night in Apr 2024
Response from Director of Hotel Operations-Rooms on 11 Apr 2024
Dear Natalia, We are delighted we exceeded your expectations for an outstanding stay at the Charlotte Marriott City Center, and we thank you for sharing your experience with other travelers. Nestled in the heart of Charlotte's downtown district, we love offering our guests a modern and relaxing retreat! It was a pleasure having you as our guest, and we look forward to seeing you again on your next visit to the area.Thank you,Kyana GerardDirector of Hotel Operations-Rooms

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in town to attend a Gala. The location was perfect. Entertainment and food in walkable distance.
Stayed 1 night in Apr 2024
Response from Anthony D, Rooms Operations Manager on 17 May 2024
Thank You for your perfect rating! We look forward to welcoming you back.

4/10 Poor

Andre

Disliked: Staff & service, property conditions & facilities
Paint falling off the ceiling durty an shower floor extremely slippery Not well maintained
Stayed 1 night in Apr 2024
Response from Director of Hotel Operations-Rooms on 9 Apr 2024
Dear Andre, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.Thank you,Kyana GerardDirector of Hotel Operations-Rooms

10/10 Excellent

David

Stayed 1 night in Apr 2024
Response from Anthony D, Rooms Operations Manager on 17 May 2024
Thank You for your perfect rating!

8/10 Good

Bruce

Travelled with partner
Liked: Amenities
Excellent location at city center. Valet parking is the practical parking option. Beautiful views of the city lights and a convenient walk to the theatre. My only suggestion would be that I miss bathroom doors. The glass sliding doors are pretty, but afford little to no privacy.
Stayed 1 night in Mar 2024
Response from Anthony D, Rooms Operations Manager on 17 May 2024
Thank You for your feedback! We appreciate you spending some of your valuable time with us.

10/10 Excellent

Noreen, Toronto

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property. Have stayed her now 4x and is always our default. So convenient and staff is always outstanding. Would recommend to anyone all day long.
Stayed 1 night in Mar 2024
Response from Director of Hotel Operations-Rooms on 2 Apr 2024
Dear Noreen, We are delighted we exceeded your expectations for an outstanding stay at the Charlotte Marriott City Center, and we thank you for sharing your experience with other travelers. Nestled in the heart of Charlotte's downtown district, we love offering our guests a modern and relaxing retreat! It was a pleasure having you as our guest, and we look forward to seeing you again on your next visit to the area.Thank you,Kyana GerardDirector of Hotel Operations-Rooms

10/10 Excellent

Gilbert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay
Stayed 2 nights in Mar 2024
Response from Director of Hotel Operations-Rooms on 1 Apr 2024
Dear Gilbert, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Charlotte Marriott City Center; we hope to see you again soon. Thank you,Kyana GerardDirector of Hotel Operations-Rooms

10/10 Excellent

Guadalupe, Comfort

Stayed 2 nights in Mar 2024
Response from Director of hotel Operations on 19 Apr 2024
Dear Guadalupe, Thank you for choosing Charlotte Marriott City Center. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Thank you,Kyana GerardDirector of Hotel Operations-Rooms

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anthony D, Rooms Operations Manager on 17 May 2024
Thank You for perfect rating!

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing here.
Stayed 1 night in Mar 2024
Response from Director of Hotel Operations - Rooms on 25 Mar 2024
Dear Megan, Thank you for being our guest at the Charlotte Marriott City Center. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. It will be a pleasure to share your kind comments with them! We appreciate the review and look forward to having you as our guest again.Thank you,Kyana GerardDirector of Hotel Operations-Rooms

6/10 Okay

Chris

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, friendly staff, but check in did not go as stated by staff.
Stayed 1 night in Mar 2024
Response from Director of Hotel Operations-Rooms on 18 Mar 2024
Dear Chris, Thank you for sharing about your experience at our hotel. While we are happy to know you found our hotel to be nice and our staff friendly. However, we apologize for any inconvenience you experienced during the check-in process. Your feedback is valuable to us, and we have shared your comments with the appropriate individuals as we strive to improve our guest experience. We appreciate your kind words and hope to have the opportunity to welcome you back for an even better stay in the future. Thank you,Kyana GerardDirector of Hotel Operations-Rooms

10/10 Excellent

Linda

Stayed 1 night in Mar 2024
Response from Director of Hotel Operations-Rooms on 7 Apr 2024
Dear Linda, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Charlotte Marriott City Center; we hope to see you again soon. Thank you,Kyana GerardDirector of Hotel Operations-Rooms

8/10 Good

Hans

Stayed 1 night in Mar 2024
Response from Anthony D, Rooms Operations Manager on 17 May 2024
Thank You for your feedback! Please feel free to let us know if there is anything we could have done to earn a 5.

10/10 Excellent

Leigh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We chose this because it’s an easy walk to the Spectrum Center and our car could be valeted for easy parking. The area is safe, but we were still approached by a couple of beggars asking for money. I think that’s in any city. The hotel was clean and staff was friendly.
Stayed 1 night in Mar 2024
Response from Director of Hotel Operations-Rooms on 11 Mar 2024
Dear Leigh, Thank you for choosing to stay with us at Charlotte Marriott City Center. We are happy to know you had a pleasant experience and that you were pleased with our well-maintained property and prime location, as well as our courteous associates. We appreciate your feedback and hope to see you again on your future visit to the area. Thank you,Kyana Gerard,Director of Hotel Operations-Rooms

10/10 Excellent

Militza

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Told be about free breakfast and snacks I didn’t know was available. I’d stay again if back in Charlotte.
Stayed 2 nights in Feb 2024

10/10 Excellent

Timothy, Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Feb 2024
Response from Director of Hotel Operations-Rooms on 3 May 2024
Dear Timothy, We are delighted we exceeded your expectations for an outstanding stay at the Charlotte Marriott City Center, and we thank you for sharing your experience with other travelers. Nestled in the heart of Charlotte's downtown district, we love offering our guests a modern and relaxing retreat! It was a pleasure having you as our guest, and we look forward to seeing you again on your next visit to the area.Thank you,Kyana GerardDirector of Hotel Operations-Rooms

10/10 Excellent

Matthew, Greensboro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is very clearly an older building just based on its architecture, but it has also clearly been remodeled into a very nice place. Room smelled and looked clean. The lobby was very nice and inviting. Check in took less than 2 minutes. Would definitely stay again.
Stayed 1 night in Feb 2024
Response from Director of Hotel Operations-Rooms on 26 Feb 2024
Dear Matthew, Thank you for choosing Charlotte Marriott City Center and sharing your experience. We are glad you liked our well-maintained hotel and that you enjoyed our beautiful hotel. We are also happy to know our devoted associates took great care of you, and we will certainly share your praises with them. It is always a joy to see our guests are excited about returning; we look forward to it!Thank you,Kyana GerardDirector of Hotel Operations-Rooms

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in clean spacious room front desk and housekeeping very helpful to us. Will definitely be back to Marriott on our next trip to Charlotte

8/10 Good

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 2 nights in Feb 2024

10/10 Excellent

Taylor

Stayed 1 night in Feb 2024

10/10 Excellent

David

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Director of Hotel Operations-Rooms on 19 Feb 2024
Dear David, Thank you for rating your stay at Charlotte Marriott City Center. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Thank you,Kyana GerardDirector of Hotel Operations-Rooms

10/10 Excellent

Eliot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Modern, clean, super friendly staff.
Stayed 1 night in Feb 2024

6/10 Okay

Ed

Travelled with family
Liked: Staff & service
Disliked: Amenities
Some redundant billing had to be corrected at checkout..also, the hotel missed a room clean refresh one of the three days…
Stayed 3 nights in Feb 2024
Response from Director of Hotel Operations-Rooms on 13 Feb 2024
Dear Ed, Thank you for taking the time to evaluate our hotel. We sincerely apologize for the inconvenience caused by the billing issue you came across and the concern you had with your accommodations. Our goal is to ensure that all billing is accurate and that our guests' rooms are cleaned to the highest standards each day. We take your feedback seriously and will address these issues with our team to prevent similar occurrences in the future. We understand your frustration and are grateful for your patience. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Thank you,Kyana GerardDirector of Hotel Operations-Rooms

8/10 Good

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Director of Hotel Operations-Rooms on 13 Feb 2024
Dear Nadine, Thank you for sharing the nice rating about your experience at Charlotte Marriott City Center. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Thank you,Kyana GerardDirector of Hotel Operations-Rooms

10/10 Excellent

jr

Travelled with partner
Liked: Amenities
Great service
Stayed 2 nights in Feb 2024

10/10 Excellent

Sylvia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 1 night in Feb 2024
Response from Director of Hotel Operations-Rooms on 11 Feb 2024
Dear Sylvia, Thank you for choosing Charlotte Marriott City Center and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Thank you,Kyana GerardDirector of Hotel Operations-Rooms

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uptown
Great location.
Stayed 1 night in Jan 2024

10/10 Excellent

Sebrina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Delores

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything. Plan to make this my destination whenever in Charlotte.
Stayed 1 night in Feb 2024
Response from Director of Hotel Operations-Rooms on 5 Feb 2024
Dear Delores, Thank you for choosing Charlotte Marriott City Center and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area.Thank you,Kyana GerardDirector of Hotel Operations-Rooms

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

8/10 Good

paul q

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Director of Hotel Operations-Rooms on 19 Jan 2024
Dear Paul, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Charlotte Marriott City Center. We look forward to welcoming you back on your next visit.Thank you,Kyana GerardDirector of Hotel Operations-Rooms

10/10 Excellent

Brian, Hickory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Director of Hotel Operations-Rooms on 9 Jan 2024
Dear Brian, On behalf of our team at Charlotte Marriott City Center, thank you for the excellent rating. We are delighted to know you had a great time while here and that we met all of your expectations. We enjoyed having you and look forward to being your hotel of choice whenever you return to the area. Thank you, Kyana Gerard Director of Hotel Operations-Rooms

10/10 Excellent

JAMES, COLUMBIA

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely a place for a special weekend! Super-cool!
Stayed 1 night in Dec 2023

10/10 Excellent

Nate

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience. Very walkable location with lots of top tier food and drink options nearby. Great first experience visiting charlotte.
Stayed 4 nights in Dec 2023

10/10 Excellent

Audrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolutely wonderful stay and overall excellent experience!
Stayed 1 night in Dec 2023
Response from Director of Hotel Operations-Rooms on 31 Jan 2024
Dear Audrey, Thank you for choosing Charlotte Marriott City Center and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Thank you,Kyana GerardDirector of Hotel Operations-Rooms

4/10 Poor

Alla

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Director of Hotel Operations-Rooms on 14 Dec 2023
Dear Alla, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Thank you,Kyana Gerard

8/10 Good

Nikita

Liked: Cleanliness, staff & service, property conditions & facilities