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Reviews of La Quinta Inn & Suites by Wyndham Charlotte Airport South

2.5 out of 5
La Quinta Inn & Suites by Wyndham Charlotte Airport South
4900 S Tryon St, Charlotte, NC

Reviews

6.2
Rating 10 - Excellent. 333 out of 1373 reviews" "
Rating 8 - Good. 257 out of 1373 reviews" "
Rating 6 - Okay. 243 out of 1373 reviews" "
Rating 4 - Poor. 244 out of 1373 reviews" "
Rating 2 - Terrible. 296 out of 1373 reviews" "

5.8/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

5.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Zhan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

8/10 Good

Jacqukeen

Travelled with family and small children
Disliked: Property conditions & facilities
Staff didn’t care to help you.
Stayed 2 nights in May 2024

4/10 Poor

Richard

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Carpet needs to be replaced stains all over in the hallway and room, holes in the wall in the room, Not sure if I will ever stay at another LaQuinta.
Stayed 1 night in May 2024
Response from April C. on 6 May 2024
Dear Richard,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to cleanliness issues with the property. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

2/10 Terrible

Richard

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I would not recommend staying here. Much needed repairs. Carpets are worn out. Bed and bathroom were clean otherwise we would not have stayed.
Stayed 1 night in May 2024
Response from April C. on 6 May 2024
Dear Richard,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to issues with cleanliness and appearance of the property. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay on will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

2/10 Terrible

EUSTACE

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The condition and smell of the place is not good
Stayed 2 nights in Apr 2024
Response from April C. on 2 May 2024
Dear Eustace,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to issues with the appearance and odor of the property. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

4/10 Poor

WILLIAM

Business traveller
Disliked: Cleanliness, property conditions & facilities
While the desk staff were friendly, the overall appearance of the facilities was sad. Dirty entrance way. One elevator not working. Ice machine not working. The nasty looking hall carpet made me anticipate the worst of the room Room condition was surprising good. Appeared clean and in good order.
Stayed 2 nights in Apr 2024
Response from April C. on 30 Apr 2024
Dear William,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to the appearance of the property. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

6/10 Okay

edvin

Travelled with family
Disliked: Property conditions & facilities
Ok place never stay there again
Stayed 1 night in Apr 2024
Response from April C. on 1 May 2024
Dear Edvin,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful.Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

10/10 Excellent

Solo

Liked: Cleanliness, amenities
Nice clean area
Stayed 7 nights in Apr 2024
Response from April C. on 1 May 2024
Hello Solo,Thank you for choosing to stay at La Quinta Inn Charlotte Airport South. We are glad that you enjoyed your stay with us! I will share your comments with the staff. Thank you for taking the time in providing us with your feedback. We appreciate you.Sincerely,April C.General Manager

6/10 Okay

Tammy

Disliked: Cleanliness, property conditions & facilities
In the whole building they need to shampoo, the rugs filthy in the rooms and outside of the rooms, it does not look presentable for customers only one working elevator and I stay there for 3-4 and seen no one working to get it fixed
Stayed 2 nights in Apr 2024
Response from April C. on 3 May 2024
Dear Tammy,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to cleanliness issues with the property and our 1 elevator that is down. Please rest assured that we are only awaiting on parts for our elevator and not that we aren't doing anything regarding the issue. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

6/10 Okay

Rob

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from April C. on 3 May 2024
Dear Rob,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

2/10 Terrible

Daryl Andrew

Business traveller, Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They really need some new carpet. Smells not great.
Stayed 1 night in Apr 2024
Response from April C. on 24 Apr 2024
Dear Daryl,Thank you for choosing the La Quinta Inn Charlotte Airport for your recent stay. We apologize that you did not enjoy your stay with us due to cleanliness issues with the property. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

6/10 Okay

Sri Teja

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Even though the rooms are non-smoking but we smell smoke in the room.
Stayed 1 night in Apr 2024

4/10 Poor

Alpha

Disliked: Cleanliness, amenities, property conditions & facilities
The facility needs an upgrade. The elevator nearest the entrance is broken, there are carpet stains, and there is horrible traffic getting to the property.
Stayed 1 night in Apr 2024
Response from April C. on 23 Apr 2024
Dear Alpha,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to issues with the property appearance and location. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

8/10 Good

DHAMMA

Liked: Cleanliness, staff & service, property conditions & facilities
I’m happy to be here
Stayed 1 night in Apr 2024

6/10 Okay

Terrone

Business traveller
Disliked: Amenities
The outside of the hotel, such as the glass windows were not clean. Aside from being very outdated, that was comfortable the room was clean. I did notice some of the sheets at cigarette burns. Otherwise comfortable stay.
Stayed 1 night in Apr 2024

6/10 Okay

Cindy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The carpeting was dirty and stained. The bathroom door had obvious stains on it , like someone spilled coffee all over it. Bed was comfortable. The WIFI was unusable as I was warned by my computer and cell, not to proceed as it was condidered unsafe to proceed. Definite language barrier with the front desk employee. Just stayed 1 night while traveling
Stayed 1 night in Apr 2024

2/10 Terrible

Vanessa

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is not clean. I also did not receive my deposit back despite confirmation, will be reaching out to management.
Stayed 1 night in Apr 2024
Response from April C. on 23 Apr 2024
Dear Vanessa,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to cleanliness issues with the property and issues with your deposit. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful.Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

6/10 Okay

Gabriel

Stayed 1 night in Apr 2024

4/10 Poor

Kathryn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First- NO WHERE does the listing say the facility will put a $100 hold on your credit card- NO exceptions. SECOND- they don’t release that hold for 7-10 business days! We stayed in the hotel for a total of FIVE HOURS to sleep between flights!!! Second- the hotel is disgusting!!! It’s downright FILTHY!!! Expedia should be ASHAMED to even list this Hellish Pit!!! Dog feces in the entryway… trash and discarded food in the hallways… gross stains on the carpets… the tub was SLIMY… the carpet in our room turned my feet literally BLACK just walking between the tub and the bed. I have stayed in many hotels and use La Quinta often. I travel for work and stay in hotels at least 15 days a month- this was the absolute worst hotel I have ever stayed in… If I wasn’t so exhausted I would have left!! Expedia and LaQuinta should be ashamed
Stayed 1 night in Apr 2024
Response from April C. on 23 Apr 2024
Dear Kathryn,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to cleanliness issues with the property and issues with our hotel policies. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

2/10 Terrible

kelsey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Smoke detector in the room started blipping low battery at 3am- workers don’t know how to change the battery so told us to pack up and moved us rooms at 330am. Staff refused to even acknowledge this as an issue- more detectors were heard going off on the main floor just walking to the front desk. Clearly they are not checked. Batteries happen- but the fact they think that being made to move rooms in the middle of the night is not an issue worth resolving is insane. Also not a very clean place.
Stayed 1 night in Apr 2024
Response from April C. on 23 Apr 2024
Dear Kelsey,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to issues with your smoke alarm and the service of the staff. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful.Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

6/10 Okay

Steffen

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Gustavo, Miami

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

David, Greenville

Stayed 3 nights in Apr 2024

2/10 Terrible

Alicia

Disliked: Cleanliness, staff & service, property conditions & facilities
Blood on comforter and unclean conditions unsanitary
Stayed 1 night in Apr 2024
Response from April C. on 16 Apr 2024
Dear Alicia,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to cleanliness issues with the property. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

4/10 Poor

Alexander

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
This is a sketchy hotel. I went with my wife and infant and felt like the hotel had not been cleaned in a year.
Stayed 1 night in Mar 2024
Response from April C. on 16 Apr 2024
Hello Alexander,Thank you for choosing La Quinta Inn Charlotte Airport South for your stay. We apologize that you did not enjoy your stay with us due to safety concerns with the property and issues with cleanliness. I have shared your concerns with the staff so we may prevent future occurrence. Thank you for reaching out to us with your feedback. We appreciate you.Sincerely,April C.General Manager

4/10 Poor

Debra

Travelled with group
Corridor carpets were absolutely filthy. Corridor doors banged, peeled, no elevator chipped. Only one elevator, working, allowing 10 men to party outside a car in the parking lot at bedtime. Very scary for a single woman staying in that motel. Had to move my car to get away from them. so the night nightstand in the room was filthy had goop on it and glass rings. Plus there was hair hanging on the hairdryer in the bathroom. Not enough soap in the bathroom. They only could comment I will make is the beds. Which certainly never stay there again unless they cleaned it up .
Stayed 1 night in Apr 2024
Response from April C. on 16 Apr 2024
Dear Debra,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to issues with cleanliness of the property and the service of the staff.We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful.Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C. General Manager

8/10 Good

MPI

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great play to rest, spacious rooms, 24 hour coffee. Over all nice experience, the only thing i can say is the carpets in the hallways could use a deep cleaning
Stayed 1 night in Apr 2024

4/10 Poor

David J

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our room had no shower curtain, no working refirigerator, and no dials on the HVAC system. We changed rooms to get a working refrigerator, but in that room the carpet was torn. The hallways were filthy and carpeting looked like it had not been cleaned in years.
Stayed 6 nights in Apr 2024
Response from April C. on 16 Apr 2024
Hello David,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to cleanliness and maintenance issues with the property. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

6/10 Okay

Patricia

Liked: Staff & service
This property was probably designed for business travelers, but these days seems to cater more to construction workers. Everything seems just a tad rundown, but the price was right and the location was great. Breakfast was good and the staff were more than accommodating.
Stayed 1 night in Apr 2024

4/10 Poor

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities
There was ued gloves on floor. The area around coffee maker sticky and nasty. The breakfast is a joke. Dry ceral or bagel not much choices.
Stayed 1 night in Apr 2024
Response from April C. on 16 Apr 2024
Dear Melissa,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to cleanliness issues with the property and our breakfast selection.We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful.Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

4/10 Poor

Lillie

Travelled with partner
Disliked: Cleanliness, amenities
When checking in the man on the front desk was very friendly. How ever i didnt get what i had requested when I booked my room. I asked for a ground floor and a handicap room didn't get either. There was a $100 deposit that I had to make that wasn't specified on the website till now still have not received my $100 deposit back. When checking out the lady that was at the front desk was not as friendly and gave only short answers to my questions about my deposit. She lied and said it would be back by 12:00 noon Sunday but here it is Monday and still nothing yet
Stayed 2 nights in Apr 2024
Response from April C. on 9 Apr 2024
Dear Lillie,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to issues at check-in and billing. Please be advised that your deposit has been released from our system on Sunday 4-7-24. Please allow up to 14 business days for this transaction as it is all depending on your bank policy. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

8/10 Good

desmond

The staff was nice , the tenants were ok. The olace looks filthy but its a good stay in a pinch the keys dont work. But the breakfast was free and parking was available.
Stayed 1 night in Apr 2024

6/10 Okay

CHRISTINE

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is being remodeled and it's Tired!! Pool was not open. The price was reflecting the the amenities.
Stayed 1 night in Apr 2024

2/10 Terrible

kimona

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel needs to shutdown the whole place smell like mold, they haven't had an inspection done on the elvator since 2021, the place is so dirty,
Stayed 3 nights in Apr 2024
Response from April C. on 9 Apr 2024
Dear Kimona,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to cleanliness issues with the property. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

4/10 Poor

Matthew

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from April C. on 9 Apr 2024
Dear Matthew,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

2/10 Terrible

Niki

Liked: Staff & service
Disliked: Cleanliness
The property is run down and there are stains and misc trash on every carpet from the hallway to the stairway to the hotel rooms. The toilet exuded water from the rear tank when flushed, so the floor gets wet and the bathroom smells like poo. Note that the staff was very friendly!! Breakfast was a typical continental spread of muffins, cereal, yogurts, coffee, and self-made waffles.
Stayed 1 night in Mar 2024
Response from April C. on 3 Apr 2024
Dear Niki,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to cleanliness and maintenance issues with your room and the property. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

2/10 Terrible

Jared

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was absolutely disgusting
Stayed 1 night in Mar 2024
Response from April C. on 3 Apr 2024
Dear Jared,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to cleanliness issues with the property. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

10/10 Excellent

Peter

Stayed 7 nights in Mar 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Ana Gabriela, Itapira

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room looked clean overall, except for the same carpet that looks like it has been there for 20 years. The hotel looks outdated and could use a good renovation.
Stayed 1 night in Mar 2024
Response from April C. on 29 Mar 2024
Dear Ana,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to the appearance of the property. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

6/10 Okay

Billy

Business traveller
Property is need of an update. Carpets are badly stained and room door had to be slammed to latch. Overal this property is ok but it is showing its age.
Stayed 1 night in Mar 2024
Response from April C. on 29 Mar 2024
Dear Billy,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to issues with the property appearance and maintenance of your room. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

2/10 Terrible

Kevin

Disliked: Cleanliness, amenities, property conditions & facilities
People hanging out in lots around building. To the point I barricaded my door from the inside when I went to bed. No security any where
Stayed 1 night in Mar 2024
Response from April C. on 27 Mar 2024
Dear Kevin,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to safety concerns. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

2/10 Terrible

Dennis

Disliked: Cleanliness, property conditions & facilities
It is clearly obvious that preventative maintenance is not a concern for these owners. The carpet throughout is ragged, worn and extrmrly dirty. The paint in my room was chipping off the wall. The bathroom had mildew everywhere. I will not stay at this brand hotel again.
Stayed 1 night in Mar 2024
Response from April C. on 27 Mar 2024
Dear Dennis,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to issues with maintenance of the property and cleanliness. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

10/10 Excellent

Peter

Stayed 7 nights in Mar 2024

4/10 Poor

Isaac

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Got smoked out by some group hot boxing in the adjoining room… was woken up at midnight by my room filled with smoke. Asked about being compensated for not sleeping due to being nauseous from the burnt weed filling my room, but they set up an impossible time to talk with the manager. They did kick the people out and told me that they would not put party looking people in the room next to mine. So I won’t say they did nothing, but it was miserable. Wish I could’ve been compensated better.
Stayed 5 nights in Mar 2024
Response from April C. on 25 Mar 2024
Dear Isaac,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to other guest activities. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in thefuture.Sincerely,April C.General Manager

8/10 Good

Michelle

Stayed 1 night in Mar 2024

4/10 Poor

LuAnne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No restaurant nearby, room not properly cleaned, first room the water shot out of the tank so had to move to another room, very dated but staff friendly.
Stayed 1 night in Mar 2024
Response from April C. on 25 Mar 2024
Dear LuAnne,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to cleanliness issues with your room. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

10/10 Excellent

Ricky and Karen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The customer service was great!!!!!
Stayed 1 night in Mar 2024

10/10 Excellent

Patrice

Stayed 1 night in Mar 2024

4/10 Poor

Brenda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is very outdated and dirty. Last minute booking, just needed somewhere to sleep for a couple of hours. Would not recommend unless desperate like we were.
Stayed 1 night in Mar 2024
Response from April C. on 21 Mar 2024
Dear Brenda,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to cleanliness issues with the property and the appearance. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager