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Reviews of Residence Inn by Marriott Charlotte SouthPark

3 out of 5
Residence Inn by Marriott Charlotte SouthPark
6030 Piedmont Row Drive South, Charlotte, NC

Reviews

8.4

Very good

Rating 10 - Excellent. 510 out of 1000 reviews" "
Rating 8 - Good. 263 out of 1000 reviews" "
Rating 6 - Okay. 122 out of 1000 reviews" "
Rating 4 - Poor. 53 out of 1000 reviews" "
Rating 2 - Terrible. 52 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Lorraine

Travelled with family
Liked: Cleanliness, staff & service
Room was good, we enjoyed the kitchen and living space, but the air conditioning would not allow lowering - had to open window Old rug left feet black Construction had pool closed
Stayed 1 night in Apr 2024

10/10 Excellent

justin

Stayed 2 nights in Mar 2024
Response from Owner on 22 Apr 2024
Justin, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Jerry

Liked: Cleanliness, staff & service
Pool area was under construction.
Stayed 2 nights in Apr 2024
Response from Owner on 15 Apr 2024
Jerry, thank you very much for your feedback! We hope to serve you again in the future.

10/10 Excellent

Polo X

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn't like was the indoor pool wasn't available and before I booked this hotel didn't said anything I was with my kid and he was very disappointed.
Stayed 1 night in Apr 2024
Response from Owner on 15 Apr 2024
Polo X, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

Mervin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was being renovated, therefore I can't comment on anything other than the staff was great.
Stayed 4 nights in Jan 2024
Response from Owner on 4 Apr 2024
Mervin, thank you very much for your feedback! We hope to serve you again in the future.

10/10 Excellent

Cadenas and

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott should clearly note that property is undergoing renovation work. As the work is well coordinated, the work had little impact to our stay.
Stayed 1 night in Mar 2024
Response from Owner on 19 Mar 2024
Cadenas, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

Cadenas and

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Marriott should clearly note that the property is under renovation. As Marriott manages renovation work well and uses good contractors, there is no reason not to clearly advise guests in advance.
Stayed 2 nights in Mar 2024
Response from Owner on 19 Mar 2024
Cadenas, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

Tyhetcha

Liked: Cleanliness, staff & service, property conditions & facilities
Will definitely be my go to whenever I’m in Charlotte
Stayed 2 nights in Mar 2024
Response from Owner on 11 Mar 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

8/10 Good

Daryl

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everting was good with the exception of the dining area-due to the construction going on there was drywall dust all over to the point where you had to take your breakfast and go outside or back to your room. You wouldn’t want to eat in 5he area reserved for dining!
Stayed 2 nights in Feb 2024
Response from Owner on 4 Mar 2024
Daryl, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

Laura

Travelled with family
Liked: Staff & service
It’s getting there remodel wise. Had trouble with HVAC in our room (was of the remodeled ones), air vent only worked in the bedroom, not in the living area (couch/tv, kitchen, entry way). Unit would not go below 73 even with a flip off/back on of the electrical panel. A bit stuffy, enough to call and report it, appeared needs to be tweaked and ensure vent in the living room works.
Stayed 1 night in Feb 2024
Response from Owner on 19 Feb 2024
Laura, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

Laura

Stayed 1 night in Feb 2024
Response from Owner on 21 Mar 2024
Laura, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

Rhonda

Travelled with partner
Liked: Staff & service
I wasn’t told they were renovating the property. The workers were leaving back door propped open with a rock due to sensor not working. There was a screaming fight in hallway one day, the next day when we left very early, found vagrant sleeping on a landing in the stairway. The workers were very nice, just didn’t feel safe.
Stayed 2 nights in Feb 2024
Response from Owner on 12 Feb 2024
Thank you for taking the time to share your feedback with us about your recent stay, Rhonda. We do our very best to ensure our hotel provides a safe, secure, and worry-free environment. We are going to investigate the issue and adopt whatever measures we can to ensure this does not happen again. Please feel free to reach out to the hotel directly if you would like to discuss this issue further. Thank you again for sharing your feedback and we hope to have the opportunity to welcome you back once again.

4/10 Poor

Mark

Disliked: Property conditions & facilities
Elevator working intermittently .Had to walk from eigth floor .Breakfast was terrible Fruit, pastries,and dairy old and tastlesss.Food tables not cleaned . However the room was clean .
Stayed 1 night in Jan 2024
Response from Owner on 29 Jan 2024
Thank you for taking the time to review us, Mark. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

2/10 Terrible

Ronald

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Water off from 930 AM till 330 pm first day lots of things in room need to be fixed they comped both days
Stayed 2 nights in Jan 2024
Response from Owner on 22 Jan 2024
Thank you for taking the time to review us, Ronald. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with our stay!! The property is currently under construction and redoing the whole facility, it looks like. So naturally there is extra dirt and dust right now. We stayed on a newly renovated suite. It was very nice! Bed was comfortable. We liked the shower but the only downside of our stay was the water temp. It did not get hot, just warm shower water. That def needs fixed. Staff was very pleasant! Breakfast was excellent! Lots of options (more than most places I’ve stayed) and well stocked. I would definitely stay here again!
Stayed 1 night in Jan 2024
Response from Owner on 23 Jan 2024
Amy, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Outdated but Average
Overall, we had an acceptable but mediocre experience. Rooms are spacious and have nice kitchens, which is a plus for a family or a couple staying a bit longer (like us). However, the facilities are outdated including unreliable HVAC (room was either boiling or freezing), old televisions, and subpar showers with small tubs and shoddy water pressure. We did not recieve any room service despite our multi-night stay (which seems to be the default in hotels post-COVID) and had to reuse towels and linens. Complimentary breakfast was actually good, with eggs/sausage in addition to cold cereals and fruit. We did not use the pool or gym facilities, but they did look nice. There is also a nice grill and fire pit area. Onsite parking is convenient, and it is nicely situated in an area with restaurants and amenities. They did appear to be in the process of updating, so I would consider staying again post-renovations; otherwise, the facilities, while acceptable, as-is are not worth the price tag in my opinion.
Stayed 2 nights in Jan 2024
Response from Owner on 16 Jan 2024
Thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

10/10 Excellent

FREDERICK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Owner on 16 Jan 2024
Frederick, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Arthor L

Stayed 4 nights in Dec 2023
Response from Owner on 22 Jan 2024
Arthor, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 1 night in Dec 2023
Response from Owner on 27 Dec 2023
Robert, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

Dave

Stayed 28 nights in Nov 2023
Response from Owner on 18 Dec 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

Ryan

Stayed 2 nights in Dec 2023
Response from Owner on 16 Dec 2023
Ryan, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No mention of renovation before check in
Theybwere doing renovation in yhe middle of the day Saturday, we tried getting a nap in from the long drive and it was to loud to do anything.
Stayed 1 night in Dec 2023
Response from Owner on 6 Dec 2023
Scott, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

4/10 Poor

Donald

Stayed 3 nights in Nov 2023
Response from Owner on 23 Nov 2023
Thank you for taking the time to review us, Donald. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

6/10 Okay

Dennis

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Dated and run down. Breakfast options are limited and no dining available after breakfast.
Stayed 20 nights in Oct 2023
Response from Owner on 22 Nov 2023
Dennis, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

Kyra

Stayed 1 night in Nov 2023
Response from Owner on 23 Nov 2023
Kyra, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

4/10 Poor

Rick

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A/C in the room was extremelyloud. It stopped and started continuously throughout the night, preventing any quality sleep. Only one elevator was working which resulted in delays coming and going. Staff was very friendly.
Stayed 3 nights in Oct 2023
Response from Owner on 1 Nov 2023
Thank you for taking the time to share your feedback with us about your stay, Rick. We strive to provide a relaxing environment free of distractions and apologize for the noise that you experienced. Please feel free to reach out to the hotel directly if you would like to discuss this issue further offline. We hope to have you back soon.

8/10 Good

Ashley

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast included was pretty standard and tasted good. Starbucks was super close so I liked that too!
Stayed 3 nights in Oct 2023
Response from Owner on 28 Oct 2023
Thank you very much for your positive feedback! We hope to serve you again in the future.

4/10 Poor

Waldo

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Owner on 24 Oct 2023
Thank you for taking the time to review us, Waldo. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

8/10 Good

Cathy

Liked: Cleanliness, staff & service, room comfort
Short stay
Great for a single night stay. The hotel is out dated but is being renovated.
Stayed 1 night in Oct 2023
Response from Owner on 23 Oct 2023
Cathy, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

2/10 Terrible

Teresa

Disliked: Cleanliness, property conditions & facilities, room comfort
Noisy, dirty and disgusting!
This Residence Inn was under construction and it was noisy, dirty and disgusting. There was nonstop drilling noise from the time I checked in at 11 until 4pm. The furniture was stained, the mattress and box spring was worn, dirty and stained, there was mold in the shower with buckled and peeling paint. The pool was ice cold and I never got a wake up call and missed my flight.
Stained furniture
Mirror silvering peeled
Peeling paint
Worn and filthy bed
Stayed 1 night in Oct 2023
Response from JS on 23 Oct 2023
Thank you for taking the time to review us. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

2/10 Terrible

Keith

Disliked: Cleanliness, room comfort
Not a clean hotel.
Stayed 1 night in Oct 2023
Response from Owner on 18 Oct 2023
Thank you for taking the time to review us, Keith. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Dangelo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property will book again in the future
Stayed 2 nights in Oct 2023
Response from Owner on 11 Oct 2023
Dangelo, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Owner on 11 Oct 2023
Maya, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
To start off foul smells in the rooms and hallways. Desk clerk had to switch my room, and then immediately rented that same room to someone else who walked in on my fiancé with a key in hand. The desk clerk still kept a pleasant attitude even with all the guest complaints she was receiving. It seemed she could only do her job to the best of her ability with what she was provided with to do so.
Stayed 2 nights in Oct 2023
Response from Owner on 9 Oct 2023
Thank you for taking the time to review us. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Mayelin

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Owner on 9 Oct 2023
Mayelin, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

David

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Owner on 9 Oct 2023
David, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

4/10 Poor

Natalie

Liked: Property conditions & facilities
Disliked: Staff & service
I picked this hotel so I could stay in Sunday morning, have breakfast, and do some work prior to an outing with my daughter. Well, the cook evidently had car trouble, so the continental breakfast was subpar at best. I submitted an email that morning and have yet to hear back. If the cook had car trouble, wouldn't it make more sense for the company to pay for an uber than disregard the guarantee of a continental breakfast?
Stayed 1 night in Sep 2023
Response from Owner on 3 Oct 2023
Thank you for taking the time to review us, Natalie. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

allison

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was kind and helpful. The property was clean and easy to access.
Stayed 2 nights in Sep 2023
Response from Owner on 4 Oct 2023
Thank you very much for your positive feedback! We hope to serve you again in the future.

8/10 Good

KATHRYN

Liked: Cleanliness, staff & service
The renovation will be good.Staff were great. Obvious construction a detractor
Stayed 1 night in Sep 2023
Response from Owner on 4 Oct 2023
Kathryn, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

6/10 Okay

Joel

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Fairly run down for a Marriott and lots of smoking (tobacco and pot) outside by the fire pit was not great to walk through on the way to the parking lot.
Stayed 1 night in Sep 2023
Response from Owner on 2 Oct 2023
Joel, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

Danelle

Stayed 1 night in Jun 2023
Response from Owner on 20 Oct 2023
Danelle, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Owner on 26 Sept 2023
Erica, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Breta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lorraine at the front desk was AMAZING!!
Stayed 1 night in Sep 2023
Response from Owner on 25 Sept 2023
Breta, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

6/10 Okay

John

Stayed 21 nights in Sep 2023
Response from Owner on 25 Sept 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

2/10 Terrible

Avery

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We were given a room that already had people in it! The rug in the room was ripping up and there was hair in the bathroom. Get it together people!
Stayed 1 night in Sep 2023
Response from Owner on 25 Sept 2023
Thank you for taking the time to review us, Avery. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Owner on 21 Sept 2023
Thank you for taking the time to review us, Mark. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

4/10 Poor

Angella

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Owner on 18 Sept 2023
Thank you for taking the time to review us, Angella. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Janice

Liked: Staff & service, amenities, property conditions & facilities
Room was very spacious. It had all the convenience of home.
Stayed 1 night in Sep 2023
Response from Owner on 21 Sept 2023
Janice, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

Lauri

Stayed 2 nights in Aug 2023
Response from Owner on 30 Sept 2023
Lauri, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

Georgette

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The front desk staff was amazing excellent customer service. The room was dusty and smelled. The bathtub was dirty so we had to put a towel In the tub to shower. The bed was very uncomfortable.
Stayed 2 nights in Sep 2023
Response from Owner on 9 Sept 2023
Georgette, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.