Thank you for being a repeat guest at The Home Collection, and we genuinely appreciate your loyalty, Marita. We are, however, disheartened to learn about your recent experience not meeting the cleanliness and maintenance standards you have come to expect from us.We sincerely apologize for the issues you encountered, including the soiled sofa and chair cushions, poor vacuuming, and the bathroom's condition. Your feedback is invaluable, and we assure you that we are taking immediate action to address and rectify these concerns. Our maintenance team will thoroughly inspect and attend to the necessary repairs and improvements to ensure a higher standard for your next visit.We appreciate your candid feedback about the minimal eating utensils and the littered entry hall. Rest assured, we will address these issues promptly to enhance the overall guest experience.The boho decor and sense of welcome have always been important aspects of our properties, and we regret that your recent stay did not fully reflect the standards we aim to uphold. We understand your hesitation in reserving with us again, but we hope to have the opportunity to regain your trust in the future.Thank you for bringing these matters to our attention, and we genuinely appreciate your understanding as we work to address and improve the issues you highlighted.

We want to express our sincere apologies for the challenges you encountered during your stay at our home, Destiny. Your feedback is of the utmost importance to us, and we deeply regret any inconveniences you faced.Providing our guests with a comfortable and enjoyable stay is our top priority, and we're genuinely sorry that we did not meet your expectations on this occasion. We're dedicated to improving our services and ensuring that all future guests have a much more positive experience.In order for us to better understand the issues you encountered, we kindly ask that you get in touch with us directly. Your insights will help us identify areas of improvement and prevent similar situations from arising in the future.We appreciate your honest feedback and are committed to making the necessary changes to enhance the quality of our property.Thank you for your understanding, and we hope to have the opportunity to host you again in the future for a more enjoyable stay.

Thank you for your honest feedback, Esther! I'm glad you had a great stay. We would be happy to host you again!