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Reviews of Stillwell Hotel

2.5 out of 5
Stillwell Hotel
1 Kosciuszko Rd, Charlotte Pass, NSW

Reviews

8.0

Very good

Rating 10 - Excellent. 21 out of 45 reviews" "
Rating 8 - Good. 12 out of 45 reviews" "
Rating 6 - Okay. 6 out of 45 reviews" "
Rating 4 - Poor. 2 out of 45 reviews" "
Rating 2 - Terrible. 4 out of 45 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
It’s noisy. Could even hear my neighbours talk. Very disappointing will not refer nor return.
Stayed 1 night in Feb 2024

8/10 Good

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Kita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff- we left our bags before and after our stay.
Stayed 1 night in Jan 2023

10/10 Excellent

Jean

Stayed 3 nights in Dec 2022

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly stay at a summer high spot
Amazing location and very thankful it is available in Summer. Very friendly staff.
Kangaroo Ridge just above the hotel
Stayed 3 nights in Dec 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Stillwell was great. The staff were awesome, and being so close to Mount Kosciusko allowed for an easy start for Hiking in the region.
Stayed 5 nights in Jan 2023
Response from Michelle at Stillwell on 9 Jan 2023
So glad you enjoyed your stay and hope to see you again soon.

2/10 Terrible

Samuel

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I tried cancelling this reservation weeks ago - I waited on hold for over 45 minutes twice to the hotel ( as no one was answering ) only to be told that i had to talk to wotif. Then wotif person told me that they can’t contact the hotel
Stayed 1 night in Sep 2022

2/10 Terrible

KAI CHENG

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not recommended. Couldn’t contact the hotel at all. Very inconvenient. You could not drive to the hotel as they doesn’t allow staying overnight, forcing customers to pay for expensive and time consuming transport.
Stayed 1 night in Sep 2022

2/10 Terrible

Justine

Disliked: Staff & service
Stayed 5 nights in Jul 2022

10/10 Excellent

Heath

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2022

8/10 Good

Jeannette

Travelled with group
Liked: Cleanliness, staff & service, amenities
Our room had a great view of the slopes and was very clean albeit small but we didn’t mind as we were out exploring most of the time.
Stayed 1 night in Mar 2022
Response from Woody on 26 Mar 2022
Thank you for your feedback.

6/10 Okay

Bill

Travelled with partner
Liked: Staff & service, property conditions & facilities
Clean but very basic room,staff were pleasant& helpfull. Room had nowhere to sit other than bed, very awkward to boil jug or recharge phone etc. Needs at least 2 chairs and small table. Not suitable for more mature age clients because of the above also stairs.. would not return.
Stayed 2 nights in Mar 2022
Response from Woody on 22 Mar 2022
Thank you for your feedback.

4/10 Poor

Naomi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very noisy - could hear people in the other rooms talking and using the bathrooms through the night
Stayed 1 night in Dec 2021
Response from Woody on 19 Jan 2022
Thank you for your feedback.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was well-run, the meals were great, the service perfect
Stayed 2 nights in Nov 2021
Response from Woody on 29 Nov 2021
Thank you. Hope to see you again soon.

8/10 Good

Hoh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will come back!.
Very happy and no complaints. Very friendly and helpful staff.
Stayed 1 night in Apr 2021
Response from Woody on 7 May 2021
Thank you for your feedback.

8/10 Good

Hoh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will Stay Again.
Very friendly and helpful staff.
Stayed 2 nights in Apr 2021
Response from Woody on 3 May 2021
Thank you for your feedback.

6/10 Okay

Andrew

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021
Response from Woody on 28 Apr 2021
Thank you for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good Value
Room was adequate and seems to have been recently renovated. No TV and fridge were as expected so we were ready for it. Wifi was passable with regular drop out or slow speed. Fan in the bathroom quite noisy and wish that it was a separate switch to the light. Good value overall given the exclusive location of the hotel.
Stayed 2 nights in Apr 2021
Response from Woody on 23 Apr 2021
Thank you for your feedback.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All around great choice for Charlotte Pass!
The hotel was lovely, and great value for the price. It's right in Charlotte Pass which is perfect for an early morning start to Kosciuszko, and the staff were kind enough to facilitate late night check in even though we were arriving well after hours. It also has a great cafe on site with good coffee and breakfast options. Definitely recommend!
Stayed 1 night in Feb 2021
Response from Woody on 23 Apr 2021
Thank you for your feedback.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for a short stay - we were there for 4 nights. Minimal room adornments, but comfortable and functional - perfect for resting after a day's hiking. Meal options limited, but food is well prepared, tasty and serves are generous. The hotel and facilities were as advertised and perhaps exceeded the advertising.
Stayed 4 nights in Feb 2021
Response from Woody on 23 Apr 2021
Thank you for your feedback.

8/10 Good

Deborah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great summer hiking base
This is the perfect location for a hiker- right at the start of some of the Snowy Mountains most beautiful walks. The hotel has comfortable beds and the rooms are a good size. The hotel restaurant offers basic pizza Mexican dinners/ lunch and can provide a packed lunch.The schnitzel burger was good! The rooms could do with bedside lamps and a bar fridge but are value fit money. We’ll be back to do more hiking!!!
Stayed 3 nights in Feb 2021

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seniors Kosiosko Trip
Stayed here with 3 other couples during summer as a base to hike Mt Kosciosko. Friendly, courteous staff who made our stay enjoyable. While only partly occupied as not yet winter, the hotel was well maintained, clean and all services were quite functional.
Stayed 2 nights in Feb 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Location good, however booked king bed but was only offered queen at property. Old decor mimimal room facilities. Staff friendly enough just not service orientated
Stayed 1 night in Jan 2021

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Good location to the top of Australia. Only hotel operating during summer so choices are limited. Staff are pleasant and very busy - only 2 on deck. Room - no RV, no air. Water over treated. Mexican food only to eat Budget hotel. Don’t expect anything more and you will be ok
Stayed 1 night in Jan 2021

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020

8/10 Good

Sandhya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is located close to the main range walk. You waked up with beautiful view right on your window. Gorgeous view!
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible value in early summer
While the room is quite basic, it was very clean, bright, comfortable and cheerful, with some lovely views. Location is very convenient for nearby walks. Staff very friendly and welcoming. The December room rate is great value. The restaurant has convenient hours.
Stayed 1 night in Dec 2020

10/10 Excellent

Bryan Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpfull staff. Great food and great location.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place, definitely will be back!! Awesome food but a bit more selection on the menu would be ideal.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was recently refurbished and was clean and comfortable.
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The property itself is awesome, but its far from Perisher and you can’t take your car there, you have to leave your car in Bulloks Flat take a train to Perisher which cost you $100 per person which is crazy, and from there oversnow Transport to the hotel, when you arrive to the hotel the Staff are very nice the hotel is clean and perfect.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love how it’s at a good distance from the slopes but the wifi is hopeless which is where it stops me won’t be staying there again as the wifi is horrendous and there is no signal love that there was a spa and gym but no tv in room and no fridge in room makes it hard to feel comfortable had to rely on the restaurant which has great service but little to no entertainment.
Stayed 3 nights in Aug 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities
Disliked: Staff & service
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Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location amazing . Was not well explain where was the location .
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in Sep 2019