Château de Sauveterre

We couldn’t get to our room earlier than 5pm even though we came after 3pm. I requested a room on highest floor with best ocean view and got ground floor facing bushes with no A/C - they said rules changed with no notice & I had to pay extra for view! The spa opens from 10am- 8pm, so we had almost no time to use it 1st day, and couldn’t use it the next day! The spa needs a lot of work: peeling paint, stains everywhere, missing tiles! Front desk personnel aren’t the friendliest. I asked to check out late since our room was delayed, & was told it was impossible but for 30€ I was able to stay till noon - so it is all about money! It was basically a sleepover, not an enjoyment of the hotel. Dark hallway by our room - no ceiling light! Dark entrance to the hotel past 8pm - no lights at all! It is advertised as a spa resort but you don’t get neither pool nor spa towels! The grounds need some TLC. The sidewalk from the back of the building was leading to an abandon terrace with large pieces of steel just sitting in the corner - dangerous and misleading. The front desk closes at 8pm so in case you need a towel, help, anything - you are on your own. This hotel should never be advertised as a 4 star hotel…most 2 stars! This hotel needs a lot of updates, repairs, proper maintenance and better customer service. I didn’t feel welcomed! I didn’t feel comfortable and I definitely will never stay here again! I definitely overpaid and I will be looking for a partial refund!

This was a spontaneous booking whilst already in Saint Jean de Luz and we very much liked the location of the hotel. It is very close to the beach, there are a few restaurants nearby and also a supermarket.