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Reviews of Holiday Inn Express & Suites Chatham South, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Chatham South, an IHG Hotel
575 Richmond Street, Chatham-Kent, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 382 out of 777 reviews" "
Rating 8 - Good. 288 out of 777 reviews" "
Rating 6 - Okay. 69 out of 777 reviews" "
Rating 4 - Poor. 23 out of 777 reviews" "
Rating 2 - Terrible. 15 out of 777 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bahaa

Stayed 2 nights in Apr 2024

6/10 Okay

Holly

Liked: Staff & service
The room was clean but it needs an update - peeling paint and wallpaper in the bathroom. Need more towel racks in the bathroom. This hotel is used by workers, some of whom come into the breakfast area in very dirty clothes and leave mud through the common areas (lobby and elevator etc). Perhaps the hotel could provide disposable shoe covers for them to use? On a positive note, there is a dedicated gluten free toaster and GF bread and oatmeal which was appreciated.
Stayed 1 night in May 2024
Response from Front Desk on 8 May 2024
Greetings Holly,Thank you for your review and for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the state of your room. This does not reflect on our usual standards, and we take your feedback seriously. We are currently in the process of renovating our top few floors, and I am pleased to tell you that once they are completed the rest of the hotel will be under renovation as well! I will share your feedback with our housekeeping and maintenance team to fix these issues you have stated regarding the paint and wallpaper in the bathroom.. Please feel free to contact us regarding your concerns about your stay and to further inform us.Your satisfaction is important to us, and we hope that on your next stay you will give us the opportunity to show you that your last stay was the exception. Sincere Regards,Keira Front Desk

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable and courteous staff
Stayed 1 night in May 2024
Response from Front Desk on 4 May 2024
Greetings Nicholas,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

8/10 Good

Ashley

Stayed 1 night in Apr 2024
Response from Front Desk on 4 May 2024
Greetings Ashley,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

10/10 Excellent

Debra

Great service all around
Stayed 1 night in Apr 2024
Response from Front Desk on 1 May 2024
Greetings Debra,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

8/10 Good

Robbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room, a little loud (barking dogs so not much the building can do about that) nice clean room, a little older so no usb plugs at all, and no outlets in general beside the bed. Good time overall, lots of parking, everything 5 mins out from the building, great time!
Stayed 1 night in Apr 2024
Response from Front Desk on 1 May 2024
Greetings Robbie,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk on 1 May 2024
Greetings Thomas,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine. Thank you. The lady at the breakfast area was excellent, very friendly helpful.
Stayed 2 nights in Apr 2024
Response from Front Desk on 27 Apr 2024
Greetings Marjorie,Thank you for taking the time to write us a review rating us 5/5!I am so glad you enjoyed your stay and I hope that on your next stay we will enhance this experience even farther!RegardsKeiraFront Desk

10/10 Excellent

Carmen

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Front Desk on 24 Apr 2024
Greetings Carmen,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Front Desk on 24 Apr 2024
Greetings Elizabeth,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

10/10 Excellent

barb

Stayed 1 night in Apr 2024
Response from Front Desk on 8 May 2024
Greetings Barb,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for our purposes going to Chatham, friendly, nice breakfast. Ourroom was clean and shoing age. Damage to the bathroom door and bathtub. In this day of computers and cell phones, insufficient electrical outlets.
Stayed 1 night in Apr 2024
Response from Front Desk on 24 Apr 2024
Greetings Janet,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

10/10 Excellent

ANDRE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. Service requesting more towels took merely minutes. Breakfast was very good and typical variety. Staff manning breakfast room very friendly. Only complaint would be it was a cold evening, and the gap in the casing along the length of the heater allowed cold air to pour in thru its thin gap. Had to use a towel to block it. Other than that, no complaints.
Stayed 1 night in Apr 2024
Response from Front Desk on 24 Apr 2024
Greetings Andre,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

8/10 Good

George

Liked: Staff & service
Comfortable bed. No microwave.
Stayed 2 nights in Apr 2024
Response from Front Desk on 11 Apr 2024
Greetings George,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

6/10 Okay

Jennifer

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
I liked that it had a pool for my daughter, I didn't like the disturbance at night time. Nothing was done about it nor was I compensated for it.
Stayed 2 nights in Mar 2024
Response from Front Desk on 11 Apr 2024
Greetings Jennifer,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 3/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service
So few luggage carts we had to wait half an hour to get one. Looked like only two for whole hotel. Inadequate given long distance trips require a lot of luggage etc.
Stayed 1 night in Apr 2024
Response from Front Desk on 7 Apr 2024
Greetings Mary,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 4/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

10/10 Excellent

Saundra

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoy the morning breakfast, well prepared and the staff are always really pleasant to speak with!
Stayed 2 nights in Mar 2024
Response from Front Desk on 5 Apr 2024
Greetings Saundra,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great value.
Stayed 1 night in Mar 2024
Response from Front Desk on 5 Apr 2024
Greetings Brian,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

6/10 Okay

Jason

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Front Desk on 5 Apr 2024
Greetings Jason,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 3/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

10/10 Excellent

Robert

The staff were very helpful and friendly. The facility was very clean.
Stayed 1 night in Mar 2024
Response from Front Desk on 28 Mar 2024
Greetings Robert,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

6/10 Okay

Theresa

Business traveller
Liked: Staff & service
Disliked: Cleanliness
The property looked right down inside the room was very dated. The elevator was an absolute mess. I probably will not stay here again.
Stayed 1 night in Mar 2024
Response from Front Desk on 19 Mar 2024
Greetings Theresa,Thank you for your review and for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness of your room and the hotel. This does not reflect on our usual standards, and we take your feedback seriously. We are currently in the process of renovating our top few floors, and I am pleased to tell you that once they are completed the rest of the hotel will be under renovation as well! I will share your feedback with our housekeeping and maintenance team to fix these issues you have stated. Please feel free to contact us regarding your concerns about your stay and to further inform us.Your satisfaction is important to us, and we hope that on your next stay you will give us the opportunity to show you that your last stay was the exception. Sincere Regards,Keira SFront Desk

10/10 Excellent

Danielle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovations - noise late at night 9pm was bit much. I did very much enjoy my room!
Stayed 2 nights in Mar 2024
Response from Front Desk on 19 Mar 2024
Greetings Danielle,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

8/10 Good

Tammi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Front Desk on 19 Mar 2024
Greetings Tammi,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 4/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

10/10 Excellent

Richard

Travelled with family and small children
Very pleased with the staff and accommodations
Stayed 1 night in Mar 2024
Response from Front Desk on 7 Mar 2024
Greetings Richard,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

10/10 Excellent

Adam

Stayed 1 night in Mar 2024
Response from Front Desk on 7 Mar 2024
Greetings Adam,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service and exactly as expected
Stayed 1 night in Mar 2024
Response from Front Desk on 7 Mar 2024
Greetings Diane,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

8/10 Good

Avtar Singh

Stayed 1 night in Feb 2024
Response from Front Desk on 23 Mar 2024
Greetings Avtar Singh,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 4/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.

10/10 Excellent

Eric

Stayed 1 night in Feb 2024
Response from Front Desk on 21 Mar 2024
Greetings Eric,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

10/10 Excellent

Brian, Crysler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on 28 Feb 2024
Greetings Brian,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

10/10 Excellent

jim

Stayed 1 night in Feb 2024
Response from Front Desk on 21 Mar 2024
Greetings Jim,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

6/10 Okay

Lindsay

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
No extra blanket for pull out asked housekeeping in which told me to ask front desk! Front desk told me it would be a bit for him to find one! Never recieved one! We rented a suite ! lol the cupboards for dishes have no dishes it’s just empty cupboards! The silverware drawer has a plastic silverware storage for cutlery from the dollar store but there’s no cutlery! The sheer curtain is missing on the right hand side of the window curtains! Hotel is not in the best location. Other than beside a casino which is not open late ! Kinda in the slummy part!
Stayed 1 night in Feb 2024
Response from Front Desk on 22 Feb 2024
Greetings Lindsay,Thank you for your review and for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the state of your room. This does not reflect on our usual standards, and we take your feedback seriously.! I will share your feedback with our housekeeping and maintenance team to fix these issues you have stated regarding the missing curtain. Please feel free to contact us regarding your concerns about your stay and to further inform us.Your satisfaction is important to us, and we hope that on your next stay you will give us the opportunity to show you that your last stay was the exception. Regards,Keira Scott

8/10 Good

Alexander

Stayed 1 night in Feb 2024
Response from Front Desk on 21 Mar 2024
Greetings Alexander,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 4/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

10/10 Excellent

Cody

Stayed 3 nights in Feb 2024
Response from Front Desk on 21 Mar 2024
Greetings Cody,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

6/10 Okay

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Was ok. The hotel staff were also nice enough to help us check in earlier, however the beds were terrible, I couldn't really sleep
Stayed 1 night in Feb 2024
Response from Front Desk on 22 Feb 2024
Greetings Daniel,Thank you for your review and for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the discomfort of your bed.This does not reflect on our usual standards, and we take your feedback seriously. We are currently in the process of renovating our top few floors, and I am pleased to tell you that once they are completed the rest of the hotel will be under renovation as well! This includes our beds! I will share your feedback with our housekeeping and maintenance team to check these issues you have stated regarding the bed. Please feel free to contact us regarding your concerns about your stay and to further inform us.Your satisfaction is important to us, and we hope that on your next stay you will give us the opportunity to show you that your last stay was the exception. Yours in Hospitality,Keira ScottFront Desk

6/10 Okay

Rhonda

Travelled with family
Our room was on second floor - not a great view (parking lot and old transport trucks).. our room was clean some hair in shower, our second day quick tidy housekeeping service lady was very nice. Hotel was super busy for tournament or something and food was in good supply for everyone. not as many options as our other holiday inn stays but still good! Pool was warm and clean. Our second night was less impressive, pool area had a garbage bag of empty alcohol cans beside pool and people drinking. Manager did come in and clear it at some point and he seemed to be just as annoyed about it. Hotel was under construction but couldn’t tell - quiet and clean. Car was broken into on the second night of stay. Hotel doesn’t have cameras in back lot so do not park there.. Front desk staff were kind, helpful and sympathetic but there was nothing they or police could do. If the pool wasn’t there i don’t think we would’ve enjoyed our stay at all.
Stayed 2 nights in Feb 2024
Response from Front Desk on 22 Feb 2024
Greetings Rhonda,Thank you for your review and for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness of the pool. This does not reflect on our usual standards, and we take your feedback seriously. Your satisfaction is important to us, and we hope that on your next stay you will give us the opportunity to show you that your last stay was the exception. Regards,KeiraFront Desk

6/10 Okay

Patrick

Business traveller
Liked: Staff & service
Carpets were very much in need of cleaning.
Stayed 5 nights in Feb 2024
Response from Front Desk on 14 Feb 2024
Greetings Patrick,Thank you for your review and for bringing this matter to our attention. We apologise for the inconvenience you experienced due to the cleanliness of your room. This does not reflect on our usual standards, and we take your feedback seriously. Your satisfaction is important to us, and we hope that on your next stay you will give us the opportunity to show you that your last stay was the exception. Regards,Keira ScottFront Desk

10/10 Excellent

Dejana

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was friendly and helpful. Conveniently located close to Casino, downtown and shopping. Would definitely recommend stay at this hotel.
Stayed 1 night in Feb 2024
Response from Front Desk on 12 Feb 2024
Greetings Dejana,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff excellent
Stayed 1 night in Feb 2024
Response from Front Desk on 12 Feb 2024
Greetings Janice,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

10/10 Excellent

Maureen

Stayed 1 night in Feb 2024
Response from Front Desk on 21 Mar 2024
Greetings Maureen,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on 7 Feb 2024
Greetings Zach,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

6/10 Okay

Sandra

Travelled with partner
Didn’t find the hotel as clean as in the past. There are renovations happening so backnparking lot had dumpster bins and tractor trailers parked - our view for our stay
Stayed 2 nights in Feb 2024
Response from Front Desk on 4 Feb 2024
Greetings Sandra,Thank you for your review and for bringing this matter to our attention. We apologise for the inconvenience you experienced due to the cleanliness of your room. This does not reflect on our usual standards, and we take your feedback seriously. Your satisfaction is important to us, and we hope that on your next stay you will give us the opportunity to show you that your last stay was the exception. Regards,KeiraFront Desk

10/10 Excellent

Liam

It feels cheap and dingy. But the staff are great
Stayed 1 night in Feb 2024
Response from Front Desk on 7 Feb 2024
Greetings Liam,Thank you for taking the time to give us some feedback.We apologize for the issues you encountered during your stay. As you know, we are currently in the process of renovating our top few floors, and I am pleased to tell you that once they are completed the rest of the hotel will be under renovation as well!We would love the opportunity to provide you with a more relaxing experience in the future to show you that your previous experience was the exception.Kind Regards,KeiraFront Desk

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on 1 Feb 2024
Greetings Lucy,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

6/10 Okay

Pauline

Travelled with family
Disliked: Amenities
Was given the wrong room when we arrived. We booked the hotel for the pool and the pool was closed for maintenance. The front desk also wouldn’t offer any discount for this.
Stayed 1 night in Jan 2024
Response from Front Desk on 1 Feb 2024
Greetings Pauline,Thank you for your review and for bringing this matter to our attention. We apologize for the inconvenience you experienced during your stay. This does not reflect on our usual standards, and we take your feedback seriously. Your satisfaction is important to us, and we hope that on your next stay you will give us the opportunity to show you that your last stay was the exception. Regards,KeiraFront Desk

8/10 Good

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was good but i was there for my mothers funeral and others who paid at hotel got a bereivment discount and i did not since i paid epedia directly
Stayed 2 nights in Jan 2024
Response from Front Desk on 4 Feb 2024
Greetings david,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 4/5!I am pleased to hear you enjoyed your stay with us.I apologize for any confusion regarding rates, and unfortunately the bereavement rate is not available online. We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

6/10 Okay

Jennifer

Business traveller
Under construction
This hotel is under construction and there is noise during the day. The top floors are being changed to extended stay so they will be updated. The whole hotel could use an update. We got there and couldn't check in because the system was down. Staff was very friendly, but it is very low frills.
Stayed 1 night in Jan 2024
Response from Front Desk on 19 Jan 2024
Greetings Jennifer,Thank you for taking the time to give us some feedback.We apologize for the issues you encountered during your stay. As you know, we are currently in the process of renovating our top few floors, and I am pleased to tell you that once they are completed the rest of the hotel will be under renovation as well!We would love the opportunity to provide you with a more relaxing experience in the future to show you that your previous experience was the exception.Kind Regards,KeiraFront Desk

6/10 Okay

Brandon

Disliked: Cleanliness
The breakfast and pool were nice. The hotel room was dirty
Stayed 1 night in Jan 2024
Response from Front Desk on 19 Jan 2024
Greetings Brandon,Thank you for your review and for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness of your room. This does not reflect on our usual standards, and we take your feedback seriously. Your satisfaction is important to us, and we hope that on your next stay you will give us the opportunity to show you that your last stay was the exception. Regards,KeiraFront Desk

8/10 Good

Jodi

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very outdated.
Stayed 1 night in Jan 2024
Response from Front Desk on 17 Jan 2024
Greetings Jodi,Thank you for taking the time to fill out this survey on our hotel.We value our guest's feedback.We are pleased to inform you that our renovation process has begun, and we look forward to improving our property for your future visits.Regards,KeiraFront Desk

2/10 Terrible

Pierre Junior

Stayed 1 night in Jan 2024
Response from Front Desk on 19 Jan 2024
Greetings Pierre Junior,Thank you for your review and for bringing this matter to our attention. We apologize for the inconvenience you experienced regarding your stay. This does not reflect on our usual standards, and we take your feedback seriously. Your satisfaction is important to us, and we hope that on your next stay you will give us the opportunity to show you that your last stay was the exception. Regards,KeiraFront Desk

8/10 Good

Wendy

Liked: Cleanliness, staff & service
The suite was very clean and remarkably spacious. Excellent customer service, both at front desk and from the breakfast servers. Love that there is a dedicated gluten free breakfast bar! We will stay again.
Stayed 1 night in Jan 2024
Response from Front Desk on 17 Jan 2024
Greetings Wendy,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk