Chepstow Hotels

"Bathroom was not clean and it was cold"

"Great location, but REALLY needs some TLC & some cleaning staff with attention to detail. Had to be moved to another room due to cleaning conditions, no coffee in the new room, kleenex box so torn it wouldn't dispense tissues, water stained hallway ceiling tiles, 4 sausages was the "fresh batch". Won't stay again. "

"Amazing place. Will definitely return."

"Yes we were given a warm welcome and our room was amazing... we enjoyed every minute of our stay.."

"Staff, especially Michelle and Yasmin were exceptional!"

"The hotel was excellent. We did get in early. Which was very nice. I did find the coffee machine needed rinsing out and unfortunately the sugar and creamers were non existence. We did get in early so it might not of been looked at yet. All good. We had issues with the remote and it was replaced immediately. Breakfast was fresh and alot of choices had to try a but of everything. Perfect. Was a little disappointed the golf simulator wasnt ready but would like to try it on our next visit. Over all very good. Bed comfortable and the kitchen an added bonus. Thank you"

"Yes"

"Our room on the second floor was very noisy due to activity at the swimming pool until 11pm, which was directly under our room, and from the occupants of the room above us. The noise was due to the construction of the building, not necessarily the occupants of the room. The wood joist construction material allows noise to penetrate from one floor to the next. So our seven hour sleep turned out to be a five hour sleep. "

"Great place, greats hosts. If you want a cottage that has everything, this is the spot. Great linens, towels, kitchen stocked with everything anyone would need… So many special touches, candles, spa tub, essential groceries to get you going… wine and chocolates… Did we mention the bed??? Lovely place, we plan to return…."