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Reviews of Holiday Inn Express Hotel & Suites Chester, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Chester, an IHG Hotel
2 Bryle Place, Chester, NY

Reviews

8.4

Very good

Rating 10 - Excellent. 484 out of 1000 reviews" "
Rating 8 - Good. 306 out of 1000 reviews" "
Rating 6 - Okay. 103 out of 1000 reviews" "
Rating 4 - Poor. 65 out of 1000 reviews" "
Rating 2 - Terrible. 42 out of 1000 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk women couldn’t be more helpful and accommodating. They even changed our room for one in the back that was larger and quiet.
Stayed 1 night in May 2024

10/10 Excellent

steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the night manager was very nice and helpful
Stayed 1 night in May 2024

8/10 Good

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the area was nice and quiet and in a safe place nice clean pool and workout room breakfast was good
Stayed 3 nights in Apr 2024

10/10 Excellent

Morgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent checkin/checkout people. It was quick, clean, and convenient. Always love the free breakfast! Would recommend!
Stayed 1 night in May 2024

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No thanks
Stayed 1 night in May 2024

8/10 Good

Omar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! Soon as we arrived the front desk person was very nice, There was no waiting to check in. We were checked in and got our room key. Not so happy about the room and for the price for 2 nights I expected better. We were given a room in the second floor facing the front of the hotel. There was a road nearby so we could hear when cars were passing by.you could also hear the engine of the bikes that belong to some people staying at the hotel.The room when we arrived was a bit cold and when I went to change the Temp the thermostat was not working. Hated that we did not have control of the room temp. The room had a bit of a musty smell to it and there was a bit of light dust.By the second day of our stay my family who all have allergy issues woke up with stuffy noses and throats hurting. Loved that there were dining options and shopping options nearby so we were able to grab some meds from the Walgreens nearby for the rest of our stay. The room was clean but, in the bathroom you could see a bit of mold in certain areas. Not much but enough that I could notice it. They also didn’t provide toothpaste or mouth wash like most hotels do. But no big deal we had our own. Thank god!Really liked the free breakfast. The staff no matter where you went was always nice and asked if everything was okay. Also loved that housekeeping was done while we were out at LEGOLAND which was a 10min drive from the hotel. Other than that our stay was okay.

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay if you are doing an overnight to shop At Woodbury Commons 2 days.
Stayed 1 night in Apr 2024

10/10 Excellent

sally

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was super easy manager was very friendly. Walkable to cvs and Walgreens and some fast food options. Pool was open but we didn’t have time to get in. Rooms clean and spacious. I will mention that the room I had is a stand up shower only so those with younger kids may want to be aware of that. I brought my toddlers tub and I’m glad I did!
Stayed 1 night in Apr 2024

8/10 Good

nikki

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Ariane

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Traffic noise was high all night long. I can’t sleep.
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Christopher

Stayed 1 night in Apr 2024

10/10 Excellent

Tara, Woodstock

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall hotel was great. Check in was quick and easy and man at front of desk was very nice. The only disappointment was the pool was closed which is one of the main reasons we chose that hotel since we were traveling with kids. I probably would have chosen a different hotel had I known it wouldn’t be open. Large stain on the carpet in the room was gross, but otherwise room was clean. Would stay again. 10 min drive to Legoland and 2 min drive to Castle Fun center.
Stayed 2 nights in Apr 2024

6/10 Okay

Theresa

The hotel is being painted, and the pool is closed.Disappointing.
Stayed 1 night in Apr 2024

10/10 Excellent

Ashley

Stayed 1 night in Apr 2024

10/10 Excellent

Kaifu

Stayed 1 night in Apr 2024

10/10 Excellent

Sarah

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The front desk person Diane? I don’t remember her name but she was so super friendly and helpful.
Stayed 2 nights in Apr 2024

10/10 Excellent

SA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. 10 min away from Legoland. Lot of Dining options near by.
Stayed 1 night in Apr 2024

8/10 Good

Anthony

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Evelyn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Tanvi

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our sink was clogged and coffee machine didn’t work. We had to use common bathroom during night. Very inconvenient.
Stayed 1 night in Mar 2024

8/10 Good

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would say it’s been renovated recently, good breakfast and not too far from Woodbury Shopping Mall.
Stayed 1 night in Mar 2024

10/10 Excellent

Kumar

Stayed 1 night in Feb 2024

8/10 Good

Nicole

Travelled with group
Liked: Staff & service, amenities
Staff was very nice and property was clean
Stayed 1 night in Mar 2024

8/10 Good

Katherine

Stayed 1 night in Mar 2024

10/10 Excellent

Md

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That was awesome
Stayed 2 nights in Feb 2024

10/10 Excellent

Christie

Stayed 1 night in Mar 2024

10/10 Excellent

Bitna

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

JACKLYN

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the pool area
Stayed 1 night in Feb 2024

8/10 Good

Jill

Liked: Cleanliness, staff & service, amenities
Traffic noise was constant. Tiles in the bathroom moved when walked on. One Window blind was ripped and the blackout blind wouldn't stay in the channel. The microwave plate wasn't the right one, it was too big and had a different center fitting for the spinner which meant the plate wouldn't rotate.
Stayed 2 nights in Feb 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly.
Stayed 1 night in Feb 2024

6/10 Okay

Yunhi

Travelled with family and small children
Disliked: Amenities
Our key are timed out twice. Also a drunk guest acted very aggressive towards us and hit the elevator door as we were about to get off on our floor because he was waiting for the elevator for five minutes. (It was not our fault. The elevator is just slow). The street side is very noisy because of the cars off the highway.
Stayed 2 nights in Feb 2024

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean, room was clean. Grandkids enjoyed the pool. Easy to locate off the highway
Stayed 1 night in Feb 2024

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall A Good Hotel
Personally, this was my first time going to this hotel. My family, on the other hand, has been to this establishment on multiple occasions. It was renovated and has a new modern look to it. The room was clean and tidy. They did cement over the hot tub, which was something that my family sold me on and needless to say I was looking forward to. It made me sad that there was no hot tub, and the only thing available was the pool, which was in a temperature control room, but the pool was cold. It would have been great if it had been heated. Now they offer breakfast in the morning with your stay. I enjoyed the printed pancake machine and the sausage, but the eggs were horrible. They are and taste like powdered eggs and had that water down taste to it even with you adding salt to it for taste, and it didn't help much at all. The cinnamon roll was pretty good with some coffee. They also had cereal, yogurt, and fruits. So overall, the stay was pretty good. The breakfast is not all that great, but at least it's a full breakfast and not a continental breakfast, so there is that. The room, like I said, was clean and tidy.
Stayed 1 night in Feb 2024

10/10 Excellent

Jeffrey

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Everything was great except the exhaust fan in our bathroom did not work
Stayed 1 night in Feb 2024

10/10 Excellent

Stephanie

Stayed 2 nights in Jan 2024

6/10 Okay

Elizabeth

Stayed 1 night in Jan 2024

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

yageisy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Stella

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Not informational
Easy check in. However the clerk did not give any details about the amenities and breakfast buffet, a map of building or anythibg like that. I had to google and go to FAQ. She was friendly though! The bathroom sink was slow draining, shower prssure was pretty low.. just falling out of shower.head, no info in the room about wifi, pool, breakfast.. Not even a bible if you believe that!!
Stayed 2 nights in Dec 2023

10/10 Excellent

Luisa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

EDWIN, Jamesbur

Very nice welcome very clean all around and most importantly very clean rooms
Stayed 1 night in Dec 2023

10/10 Excellent

gail

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
locate in a quiet area but close to a hwy exit. 15 mins drive to Woodbury Common Outlet. There is a CVS, gas station and some food options available. Taco Bell / Burger King next door.
Stayed 1 night in Dec 2023

8/10 Good

Eddie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice n clean
Stayed 2 nights in Dec 2023

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Noisy room 217 Road traffic made it noisy room full night
Stayed 1 night in Dec 2023

10/10 Excellent

Todd

Stayed 1 night in Dec 2023

10/10 Excellent

Isabelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we loved everything about this hotel. Staff was amazing and the amenities were great. The free parking is also rare, so that was greatly appreciated. Will definitely be back
Stayed 2 nights in Dec 2023

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the outlets and spacious
Stayed 1 night in Dec 2023