Chester Hotel Guide - Hotels with Spa in Chester, New York

"Staff eager to help and signed us in earlier than expected. They were very helpful. The room was well fitted out, beds comfortable and all was clean. They were eager to help and provided additional towels when asked to do so. Definitely a place to stay when in Middletown, NY"

"Clean room and staff was very helpful "

"Good breakfast options. Staff is helpful. Will come back again"

"I stayed with my 3 kids. Room Was clean, staff was very pleasant. Breakfast was very good. "

"From the moment we entered the room, it was clear that it had not been properly cleaned or prepared for guests. The room was missing several basic necessities, including bed sheets, towels, toilet paper, a shower curtain, a garbage bag, and linens for the pull-out couch. The furniture was dusty, and the bathtub was visibly dirty. The room appeared unserviced, unfinished, and opened for occupancy without proper cleaning or stocking. We also discovered that the pull-out couch was broken and difficult to open. When we called to request a rollaway bed as an alternative, we were told one could not be provided because it was both unavailable and supposedly a fire hazard to bring one in. This left my family without a reasonable sleeping arrangement. When we reported that the bathtub was dirty and appeared unwashed, no responsibility was taken. We were simply told, “Oh, well it’s broken,” which did nothing to address the fact that the tub was unclean. The handling of our requests that night only made matters worse. At around 1:00 AM, we still had not received linens for the couch bed. Only enough linens had been provided for the main bed. When I called the front desk, no one answered. I then had to go downstairs myself, where I found the front desk attendant wearing headphones and not paying attention to the phone. After removing his headphones, he claimed he did not see a call come through. I then had to go by myself to the basement laundry area without assistance. Bedbugs too"

"not used to old style hotel"

"Not happy that we had to pay an extra $100 to have our 2 dogs with us. We booked it with pets. Shower bathing supplies were empty. Pretty unimpressed with Hotels.com. Never using them again."