Holiday Homes in Chester

"Check in was very easy, though I’m still trying to figure out why there was a difference from when I made the reservation to when I actually received my bill. Good location and convenient to so many things. The bed was too soft and very uncomfortable. Very disappointed with the lack of housekeeping. I was there for 3 nights and not once was my bathroom / room cleaned or my garbage emptied. I understand about not changing sheets / towels, but to not provide basic cleaning is very disappointing. I’ve stayed at other places that have the same policy about sheets and towels, but at least they still cleaned the rooms daily. Breakfast was just ok, not much selection."

"Clean. Quiet. Convenient. "

"I was very pleased with my Stay there. Everything was set up good to go."

"Good"

"Great stay! Nice and clean, highly recommended."

"We booked a one-bedroom suite for 2 adults and 2 children and arrived to find we had been moved to a standard two-queen room with zero communication or consent. The GM had incorrectly assumed we booked for four adults and made the switch unilaterally — our reservation clearly stated otherwise. We spent over an hour calling the front desk trying to get answers and lost significant time with the family we had traveled to visit. When a resolution was finally offered, it came with the condition that our room be "resellable as is" — meaning we couldn't have used it at all, despite waiting in it for an hour through no fault of our own. The promised rate adjustment never appeared on our receipt. When I followed up, we were offered $20. For an unauthorized room change, an hour of wasted time, a sleepless night (we specifically booked the suite so our toddler had a separate sleep space), and broken promises — $20 is not a resolution. On top of all of this, the hotel was visibly unclean and had a noticeable odor throughout. Deeply disappointing experience and would not return."

"Was called down to the front desk at 11PM after being asleep for over an hour to verify my identity. "

"Not very well maintained. Hallways were very dirty. Housekeeping not efficient or thorough. But it was sufficient for ur quick stay. "

"Everything about the stay was great. This is an excellent value for the price. The property was clean, the staff was welcoming, the room was spacious, and breakfast was great. We will definitely be back!"