Hotel Jaiba Mahahual

Property class: 2.5

Choose dates to view prices

Take advantage of a rooftop terrace, a garden and dry cleaning/laundry services at Hotel Jaiba Mahahual. Treat yourself to a massage or other spa services. Guests can connect to free in-room WiFi.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services
The current price is €72
includes taxes & fees
9 Nov - 10 Nov

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Room, Balcony, Pool View

A pool surrounded by lush greenery and a stone wall.

Superior Room, Balcony, Pool View

  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Terrace

A covered outdoor area with a wooden fence, potted plants, and wicker hanging decorations.

Standard Room, Terrace

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Twin Room

A cozy outdoor dining area with a wooden table and metal chairs, surrounded by hanging woven light fixtures and a hammock.

Comfort Twin Room

  • Garden view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Double Room, 1 King Bed

An outdoor patio area with a thatched roof, potted plants, and outdoor furniture.

Junior Double Room, 1 King Bed

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Twin Room, Terrace, Pool View

A hotel room with two beds, a wooden headboard, a small wooden nightstand with a potted plant, and a colorful blanket on one bed.

Premium Twin Room, Terrace, Pool View

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Comfort Double Room

A bed with white bedding and pillows, a wooden headboard, a wooden bedside table with a plant, and a small decorative item on the table.

Comfort Double Room

  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room, Balcony

A hammock in a courtyard with potted plants and string lights.

Superior Double Room, Balcony

  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
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About the area

Mahahual is home to Hotel Jaiba Mahahual. Costa Maya Port and Maya Water Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Mahahual Beach and Maya Chan Beach. With snorkelling and fishing nearby, you'll find plenty of adventures in the water. Visit our Mahahual travel guide
Map
Carretera Cafetal - Mahahual, KM 55 Calle Jaiba, Mahahual, QROO, 77940

What's nearby

  • A beach with clear turquoise water, palm trees, and a cruise ship in the distance.
    Mahahual Beach
    2 min drive - 1.4 km
  • A coastal area with a lighthouse, beach, clear turquoise waters, and a bridge.
    Mahahual Lighthouse
    2 min drive - 1.4 km
  • Dolphin Discovery
    4 min drive - 2.1 km
  • Maya Water Park
    4 min drive - 2.1 km
  • Maya Chan Beach
    17 min drive - 9.8 km

Restaurants

  • The Krazy Lobster
    2 min drive
  • El Pan De Dulce
    5 min drive
  • flavors of mexico
    5 min drive
  • Señor Frog's Costa Maya
    4 min drive
  • El Faro
    5 min drive

About this property

Hotel Jaiba Mahahual

  • Hotel near Costa Maya Port
  • A rooftop terrace, a garden and dry cleaning/laundry services are just a few of the amenities provided at Hotel Jaiba Mahahual. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • An outdoor pool
    • Free self-parking
    • Bike hire, a round-trip airport shuttle (surcharge) and express check-out
    • Express check-in, a banquet hall and luggage storage
  • Room features
  • All guest rooms are individually furnished, and have comforts, such as premium bedding and heated floors, in addition to thoughtful touches, such as laptop-friendly workspaces and air conditioning.
  • More conveniences in all rooms include:
    • Showers and free toiletries
    • Private gardens, wardrobes/cupboards and heated floors

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  • Air-conditioning
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Frequently asked questions

Does Hotel Jaiba Mahahual have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 9:00 PM.

How much does it cost to stay at Hotel Jaiba Mahahual?

As of 8 Nov 2026, prices found for a 1-night stay for 2 adults at Hotel Jaiba Mahahual on 9 Nov 2026 start from €72, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Jaiba Mahahual pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Jaiba Mahahual?

Self-parking is free at this property.

What time is check-in at Hotel Jaiba Mahahual?

Check-in start time: 3 PM; check-in end time: 8:00 PM. Early check-in is available for a fee of MXN 500 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Jaiba Mahahual?

Checkout is at noon. Late checkout is available for MXN 900 (subject to availability).

Does Hotel Jaiba Mahahual provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel Jaiba Mahahual located?

Situated in Mahahual, this hotel is within 2 miles (3 km) of Mahahual Lighthouse, Mahahual Beach and Maya Water Park. Costa Maya Port is 1.6 mi (2.6 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Jaiba Mahahual Reviews

9.2

Wonderful

9.4

Cleanliness

8.2

Location

9.6

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 34 out of 47 reviews
Rating 8 - Good. 8 out of 47 reviews
Rating 6 - Okay. 2 out of 47 reviews
Rating 4 - Poor. 1 out of 47 reviews
Rating 2 - Terrible. 2 out of 47 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, good staff, nice rooftop area.
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
A Magical Christmas Getaway in Mexico with hotel Jaiba. Our stay here in Mexico over Christmas was nothing short of extraordinary. From the moment we arrived, we were welcomed with warm smiles, festive decorations, and an unmistakable air of holiday cheer. The hotel was beautifully adorned with twinkling lights, poinsettias, and a grand Christmas tree that instantly put us in the holiday spirit. The accommodations were impeccable—our room was spacious, tastefully decorated with motivational quotes and art from the staff. We hired bikes and did our laundry both of which were easy to book via the lovely staff at reception. One big highlight for us was after asking about how to get to our next destination reception called ahead for us at the bus station and made sure we were booked on for the only bus leaving that day and even booking a taxi for us early morning. Just went above and beyond which is what you want on holiday at Xmas. The hotel is a lil out of the way but it's sooo cheap to get into town and grab a taxi on the main road. It's also very flat so bikes were a great addition to our stay. The staff’s attentiveness and genuine kindness made our stay truly lovely and the dogs and cats just made it all that more wonderful to stay.
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything.Diana and Sol were great
Stayed 3 nights in Feb 2024
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Not a good stay

The personal was very kind and willing to help. I wish I could say the same for the rest of my stay. Unfortunately the water was stinking and there were lots of ants. I wouldn’t stay in that hotel again. In fact I wouldn’t visit Mahahual again.
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely

My stay at Hotel Jaiaba - a fluke scheduled during a huge mess to get on a cruise ship - ended up as the best part of my vacation week. Easy to reserve online by phone from the States last minute, and they have WIFI in the rooms which helped with my travel snafu final plans. The room was quiet, the bed super comfortable, and I had the upper level lanai with a hammock to myself. Had a delicious dinner a quick taxi ride away on recommendation by the staff, who spoke English (after a rather harrowing 4.5 hour no conversation “taxi shuttle” ride from Cancun). The best coffee and sugar ever. Peaceful and affordable. Thank you!
Stayed 1 night in Mar 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The internet in the room doesn't work, neither in the hotel only around the pool, there is a terrible smell of mold and humidity that enter in the lungs, I couldn't breath properly and I have asthma all night. There was no staff at night, the reception was totally closed and in the morning afer I told them the issues they just do not care.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal súper amable
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El trato del personal es magnífico
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities
Personal muy amable y resolutivo. El desayuno y la alberca: geniales Algo descuidada la propiedad.
Stayed 3 nights in Jul 2025
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Nuestra reservación no estuvo contemplada y no nos Hospedaron en el acordado, nos ofrecieron un apartamento a dos cuadras del hotel.
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel muy bueno un poco alejado pero bueno, le falta un poco de servicio
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buena estadía, disfrutamos 4 noches

Fue muy agradable la estancia, la habitación cómoda, la fruta de desayuno deliciosa para iniciar el día con granola y yogurth, muy saludable, la alberca muy refrescante. El trato de Sol y Diana excelente, nos encanta que sean cuidadosas con detalles en el Hotel, cuidando de los animalitos.
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nuestra estancia fue muy agradable. La atención siempre fue muy buena y cordial. El hotel no está cerca de la playa, pero se puede llegar muy rápido en auto o taxi. Las habitaciones están muy limpias lo mismo que el resto de las instalaciones. Muy recomendado! Mencioné que son muy amables y cordiales?
Stayed 5 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort

Wonderful Stay At Hotel Jaiba

Staying at Hotel Jaiba Mahahual was a restful and healing experience and just what I needed. The hosts were friendly, welcoming, and attentive.The room and premises were very clean. Hotel Jaiba is pleasantly decorated with plants and ocean-themed decor. It is a short walk, or hotel ride, to the beach and the boardwalk (malecon). Shop for fresh fruit at nearby Super El Chino.
Stayed 8 nights in Feb 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service
El lugar es bonito, a
Stayed 2 nights in Dec 2021
Verified review

6/10 Okay

Liked: Cleanliness, staff & service

Desproporcionado precio-servicio

El precio es alto en relación a lo que ofrecen. Las instalaciones demasiado limitadas. La atención de las encargadas EXCELENTE. Se esmeran por la decoración y por la limpieza.
Stayed 2 nights in Dec 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal muy amable, muy limpio, nos dieron un ascenso de habitación gratis, todo muy bien
Stayed 3 nights in Nov 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien
Stayed 1 night in Jun 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Tuvimos una experiencia excelente mi esposa y yo quedamos satisfechos del hotel , tienen un excelente servicio las chicas que nos atendieron fueron amables desde la llegada , recomendadisimo el hotel
Stayed 2 nights in Nov 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bel établissement

Très bon accueil. Jolie chambre. Nous avons été surclassé. A savoir : il faut compter 15 minutes à pied pour se rendre à la plage.
Stayed 2 nights in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent!

It was great! Excellent service. Would definitely come back!!
Stayed 1 night in Sep 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un Lugar Especial en Mahahual

Fue una estancia perfecta, no hay otra palabra para describirlo. El hotel es muy bonito, siempre limpio, adecuado a lo que buscaba, cómodo y con lo necesario para pasarla rico, el internet es excelente. Las chicas en recepción son muy atentas, amables, siempre preocupadas por la comodidad y bienestar del huésped y además, puedes confiar en sus consejos sobre sitios a visitar para comer o disfrutar en Mahahual y alrededores. En general mi familia y yo quedamos muy satisfechos con el Hotel Jaiba. lo recomendamos definitivamente y creemos que es un lugar especial en esa joya que es Mahahual.
Stayed 5 nights in Jul 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great personalized service. Great nature views and price
Stayed 1 night in May 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great rooms - friendly staff- be aware of the road

Great room, friendly staff, close to road
Stayed 5 nights in Apr 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fue una estancia verdaderamente agradable, unas atenciones únicas, el recibimiento fue de lo mejor, quedamos muy satisfechos con el servicio. Gracias
Stayed 2 nights in Apr 2019