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Reviews of ONCE (upon a time) Chiang Mai Boutique Home

3 out of 5
ONCE (upon a time) Chiang Mai Boutique Home
1 Samlaan Rd., Soi 6, T.Prasingh A.Muang, Chiang Mai

Reviews

9.6

Exceptional

Rating 10 - Excellent. 81 out of 103 reviews" "
Rating 8 - Good. 20 out of 103 reviews" "
Rating 6 - Okay. 2 out of 103 reviews" "
Rating 4 - Poor. 0 out of 103 reviews" "
Rating 2 - Terrible. 0 out of 103 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Leonidas G, New Haven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

David

Amazing space! Staff was fantastic!
Stayed 2 nights in Feb 2024

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, very clean and had everything we needed. The hosts were really lovely and very accommodating. Would recommend. Breakfast was great.
Stayed 3 nights in Jan 2024

8/10 Good

Lara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely hotel in a quiet area of the old city but easily walkable to bars and restaurants. Amazing breakfast and helpful organising an evening at the Muy Thai for us
Stayed 1 night in Dec 2023

10/10 Excellent

Apichai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfy facilities, large bed room, super friendly staff make you feel like home
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet in the old city. 10 minutes walk to Wat Phra Singh. Amazing staff.
Stayed 1 night in Jun 2020

10/10 Excellent

Winnie, Perth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at ONCE, loved the well appointed room and daily breakfasts and wonderful staff. The hotel is well located within the old city, walking distance to everything including a great pottery place 2 mins down the street. Would love to return one day.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable feeling likes stay at home. Good location to travel in Chiang Mai city.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt like home with good breakfast. The stalk were very helpfull.
Stayed 4 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and great breakfast! =)
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

T

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and good location. Peaceful place even located in the center of Chiang Mai
Stayed 1 night in Jul 2019

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming and Unique experience at Once.
Great place to stay in old city of Chiang Mai, excellent staff and fabulous surroundings very unique experience if you are looking for an out of the ordinary stay within a unique setting surrounded by friendly staff, terrific food and great service.
Stayed 1 night in Jun 2019

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy a Unique stay
Our stay at Once (apron a time) was a unique experience, an opportunity to share a little of the local culture with fabulous service and wonderful food.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - near restaurant and nice little pubs/bars. Spacious room with very nice and unique decor.
Stayed 2 nights in Jun 2019

10/10 Excellent

Melanie, Minneapolis

Travelled with partner
Liked: Cleanliness, staff & service
We LOVED this place! It is super cute and only has 6 rooms so you get a very personalized experience. The staff knows who you are and are very friendly. The breakfast here is amazing! They make it fresh when you come down each morning just for you. One morning we had to leave super early for an activity, so they packed us a breakfast to go. It was my brother-in-law’s birthday while we stayed there and we asked if they could do something special - while we were gone for the day they hung up a happy birthday sign in his room, left him a birthday note and a special piece of cake in the fridge for no extra charge! It was very sweet of them! The location of the hotel is also very convenient since it is within Old City. All of the activities we booked provided transportation and they picked us up from the hotel. You can also easily get a cab here by using the GRAB app. There is a 7-Eleven down the street which was really convenient when we needed things, especially alcoholic drinks to bring back to the hotel.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay here. Very clean, nice staff, great breakfast, and free bikes. Close to many things.
Stayed 2 nights in Feb 2019

10/10 Excellent

Anne

The friendliest staff ever !
Stayed 4 nights in Nov 2018

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with kind staff!
We loved our stay here! The hotel is located within walking distance to everything in the Old City and the rooms are simple and beautiful. The breakfast each morning was very good, with homemade scones and lots of fresh fruit. Everyone who worked there was kind and helpful, especially Kennedy who was there in the afternoon! Even though our room was on the ground floor, it was very quiet because the hotel is on a quiet street. We will definitely stay here again when we come back to Chiang Mai!
Stayed 4 nights in Jul 2018

10/10 Excellent

Mimi, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Beautiful and clean. Breakfast was also nice. Located in a small alley in old city but is still convenient to get to everywhere. All of our families were pleased with this stay.
Stayed 1 night in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly...
Loved my time here, the two ladies that run the hotel are super friendly and helpful... Always going the extra mile by making tasty cookies and cakes for guests. Love, love, love this place...
Stayed 7 nights in Feb 2018

10/10 Excellent

eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great attention to details
It was just perfect, highly recommended
Stayed 4 nights in Dec 2017

10/10 Excellent

Alek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gem in the Heart of Chiang Mai
If I could give Once [Upon a Time] more than 5 stars I would. I HIGHLY recommend staying here if you're ever in Chiang Mai. Once [Upon a Time] was wonderful from start to end. The staff was super friendly and wanted to make our stay as enjoyable as possible. They were always curious to know if there was anything we needed or ready to offer a suggestion to make our visit to Chiang Mai even better. The décor and ambiance of Once [Upon a Time] was one of my favorite things about staying there. Every little detail from the lobby to the room made the place comfortable and unique. From the fresh flowers they have on each table, to the customized wooden placards they use as do not disturb signs, and all the little details you can discover in between. I would live here if I could. The breakfast, oh the yummy yummy breakfast. The staff cooks in the small kitchen in the lobby area and serves you the most delicious breakfast every morning you're there. My favorite was the scones and the banana cream pie in a cup. I considered taking them home to cook me breakfast every morning. There was only one minor complaint I had about the place, you're not able to flush any paper down the toilet. If you're a super sanitary person who doesn't like the idea of bagging things up after you do your business this may not be the place for you. This is a common thing in lesser developed areas and didn't take away from my experience overall. 5++ stars!
Stayed 2 nights in Nov 2017

10/10 Excellent

Smithy, Gelorup, Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff and location
This was a beautiful boutique hotel. The staff were exceptionally friendly and welcoming.Although not able to check in earlier than our check in time, they allowed us to leave our luggage with them while we explored the city. I was a little concerned that it was not locked away, but I need not have worried as we had no issues with leaving it there as it was not compromised. The room was lavish and large, very traditionally decorated with complimentary water and tea and coffee. We had to leave before breakfast on the two mornings we were there and they generously provided us with a packed breakfast on both days for us that we were able to takeaway with us. They were also able to book us a tour with one of the local Elephant Sanctuaries, which gave us a great deal of peace of mind as they were able to give our location details and arrange a pick up from the hotel for the tour. They even gave us towels to take on our excursion. They also booked a very early morning taxi to the airport when we left which again, was another task we didn't have to worry about.
Stayed 2 nights in Nov 2017

10/10 Excellent

Scott , Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Boutique Hotel in the old city.
Simple elegance of this boutique hotel made for a relaxed comfortable stay. The central location made it easy to access everything in the city. The staff were very friendly and accomadating from the beautiful breakfasts in the morning to helping with helping with our tour arrangements. Always greated with a smile and warmth at all times of the day. We will be staying here again in the future.
Stayed 5 nights in Nov 2017

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
We absolutely loved our time at ONCE. Truly a home away from home, it made our time in Chiang Mai really special. We love the design of the guesthouse, the beautiful tiles, vintage style interior, spacious room and delicious breakfasts. Our room had the sleeping area on a mezzanine level and it was great to have a spacious living area to come back to after exploring the temples, markets and cafes the old city had to offer. Special thanks to Pug , Mind ,Ging and P' Yutt who made our stay relaxed and so enjoyable. We hope to stay again if ever we are back in Chiang Mai.
Stayed 5 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2017

10/10 Excellent

david, perth australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifully renovated and quality furnishings.
Not sure what this building used to be (even after asking around) but doesn't matter. This is a quaint, boutique (only 8 rooms) hotel on the edge of but inside the old town of Chiang Mai. Good sized bedroom and bathroom. Breakfast is one of 4 set menus but they are huge and tasty.
Response from Once Upon A Time on 3 Jul 2017
Dear David, Thank you so much for your great review and we are really sorry for any inconvenience that occur. We hope we have opportunity to serve you again soonest :)

10/10 Excellent

Tehani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
I only stayed here for about 12 hours but I wish I could've for longer! It's so cute and comfortable. I had to leave quickly in the morning, but they still made me a full breakfast and even packed me these delicious mini cakes to go. Service was excellent, and everything was thoughtful. Would love to come back and stay here!
Response from Once Upon A Time on 3 Jul 2017
Dear Tehani, Thank you very much for your great comment. We are very happy that you love your stay with us. We really hope that we have opportunity to serve you again;)

10/10 Excellent

John &Ann, Canmore, Alberta Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming boutique hotel with wonderful staff
We arrived at ONCE in the dark and were a bit concerned about its location - down a very narrow street. This concern proved to be unfounded, and we walked everywhere - to all the major sites in the old city. The hotel is a renovated Thai house, very tastefully done in Thai style - the bed was a comfortable mattress on the floor. In our room, the bedroom was in a loft accessed up 13 stairs. You have to remember what is upstairs, and what is down! The breakfast choices (4 each day) are freshly prepared for you, with ample servings. The location was easily found by tour shuttles that we booked. The hotel is close to the airport, and the hotel arranged arrival and departure shuttles. We recommend ONCE highly - the staff is friendly and beyond gracious, and extremely accommodating.
The living area

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely small friendly hotel !
Quietly tucked away down a small soi in the old city, this small hotel is ideally located for exploring the many beautiful temples in the area. The staff are extremely friendly and always happy to answer your questions with an ever present smile. Worth staying here just for the choice of break8 !!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet
We stayed at both Tamarind Resort and Once on our recent visit to Chiang Mai. Both were excellent but our favorite was Once. It was quiet and clean, nice location away from the busier east side of the old town and a little less touristy. Breakfast was very nice and the little restaurant across from the hotel was great for lunch, free bicycles were available for touring around town and they were fuctional mechanically. A/C unit was relatively quiet and wasn't blasting directly at the bed which was an exception to most hotels.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Lovely.....but
There was a warm welcome from friendly staff in this quaint, traditional Thai house. It was clean, well presented and the breakfast was very good.....however...my husband and I are in our 60s with back injuries plus he is 2 metres tall. The only seating in the lounge area is a very firm futon on the floor with no back support. Up some very narrow greased wooden stairs (not good for his size 47 feet) was another very firm futon on the floor. So after a very uncomfortable night during which we were blasted with noise from motorbikes, tuk tuks and aeroplanes through the single glazed windows we awoke with pains in places we didn't know we had. After breakfast we walked to the nearby beautiful park and had very thorough massages to undo the knots. Then we found another hotel. So it looks like tradition is wasted on us and that at our age we need comfort more.

8/10 Good

Lindsey, USA/ China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little bed and breakfast
We enjoyed staying here, its right off a main street and just a 2 minute walk from where they held the annual flower festival in the park. Close drive to the Airport Mall or downtown. It took us 15-20 minutes to walk to the moat street where lots of good restaurants are. The hotel was advertised as very quiet, but I don't agree. Even though we were on a back alley street the motorcycles driving through were very very loud and seemed to drive in our area late into the night. However, the breakfast we had each morning was amazing and way more food than we could eat! Very delicious! Beds were comfortable and hotel staff were very kind and spoke good English. If you don't mind some loud noises at night this is a great place to stay. We'd recommend it and would stay here again.

10/10 Excellent

Lynn, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little place to stay!
We had a very short visit here because our flight was very early morning. The staff were amazing and incredibly helpful! If you have an early morning flight transportation can be difficult to find but the staff will help make arrangements the night before! We would definitely stay here again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
love the interior design of this hotel
Very nice interior design boutique hotel. The details of the interior is great. The staff is super friendly. The location was just about 5-10 minutes walk to the sunday night market. The breakfast was good too

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Staffs are very nice and helpful.
Staffs are very nice and helpful. Hotel is clean but didn't change the bed sheet before. I love the breakfast, yummy. Overall is good.

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secluded hotel w artsy feel
Love the hotel layout and food prepared by the staff. Staff is very Helpful to the point of providing personal contact number in case transport cannot understand where we wanted to go. Appreciate the extra effort.

10/10 Excellent

Geeta, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely boutique hotel
There are only about 6 rooms at the Once Upon a Time. We stayed in room 5. The room itself had 2 levels. The bathroom and living room area were at the bottom and then there were stairs that led to the bedroom. It was just so cute. The lobby/dining area was very old fashioned, but still modern. I could live here. The breakfast was delicious - there were 4 options to choose from. The staff were very friendly and helpful. We didn't have a map of Chiang Mai and the woman went out to look for one for us. Loved loved loved it!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a stay
The host was very kind and made us comfortable. It took just less than 10 minutes from the airport.

10/10 Excellent

chun wing, HONG KONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY GOOD FOR ALL THE THINGS! THE ENVIRONMENT, THE ROOM, THE FRESH BREAKFAST....ALL THE THINGS IN OUAT IS VERY GOOD! (I LOVE THE FRESH BREAKFAST VERY MUCH)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel with even better service
Staff were unbelievable, they spoke good English and wanted nothing more than for us to have a great stay with them. They packed us breakfasts to go for our early mornings and took care of us like we were their only guests.

10/10 Excellent

Kayla, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome small boutique hotel. Beautiful building with only 6 rooms. Staff at the hotel are so nice and accommodating, they really made staying there such a great experience. Breakfast was great, you get the option of four items. Located in old Chaing Mai so we did end up taking taxis quite a bit to get places, but it wasn't more that 60 baht a person to get anywhere we wanted to go. Would definitely stay here again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful boutique hotel with large rooms and great features. Breakfast was extensive and tasty. Fairly close to main sites but removed enough to ensure quiet nights. Overall, a great place to stay!

10/10 Excellent

HOI TING, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in Chiang Mai
My husband and I had a very pleasant stay at this boutique hotel. We were impressed by the ambience and interior design. Superb customer service given by the staff, we could always see smiley faces on them. Homemade bfast was freshly made to order; surely that's such a great way to start our days during the trip. Hotel is located at a quiet soi but easily accessible to major tourist areas. Will definitely recommend this place to friends.

10/10 Excellent

Weeranuch, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and clean, definitely will be back
Once Upon A Time was a cozy, little place set within walking distance to the ancient city. A few minutes walk is needed but thanks to the location, the neighbourhood is quiet in comparison to the other boutique hotels in the Prasingh area. We were totally happy with the homemade breakfast made from organic greens and fruits. The owners are just oh so friendly, and we will definitely be back.

10/10 Excellent

Won Joon, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to be!
This place was very well decorated with homestyled vibe. The room was very interesting and although it wasn't as clean as I would have liked it to be, it was cleaner than most. Breakfast was cooked as you sat down and it was delicious. The staff understood English and was very friendly. The location is a bit hard to find but it wasn't a big problem. It's close to the Saturday market and other big attractions around Chiangmai.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay like at home
The room is great in overall. The hotel is new, while the sound-proofing brought down the rating a bit. If you are easy to be waken up by the car noise, probably you would have missed this lovely hotel. The service of the hotel is wonderful, not professional; you would feel like this is your family taking care you. We checked out by 4:30 a.m., while the taxi driver didn't show up, the owner drove us to the airport. Special thanks to him.

10/10 Excellent

Lyu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
下次來還會住的地方
Stayed 3 nights in Mar 2024

10/10 Excellent

INSOO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a wonderful experience to stay this house. All staff is very kind, the room is very clean. Breakfast is also so good. I highly recommend to stay here.
Stayed 4 nights in Jan 2024