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APA Hotel & Resort Tokyo Bay Makuhari

3.5 star property
Family-friendly hotel with 4 restaurants and full-service spa

Choose dates to view prices

Photo gallery for APA Hotel & Resort Tokyo Bay Makuhari

Seasonal outdoor pool
Bar (on property)
Aerial view
Staircase
Lobby sitting area
Near Makuhari Messe and Mitsui Outlet Park, APA Hotel & Resort Tokyo Bay Makuhari offers a fun retreat. Treat yourself to a massage at the spa, grab an Italian meal at one of the on-site restaurants, or unwind by the seasonal outdoor pool. With free in-room WiFi and helpful staff nearby guests can make lasting memories.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Parking available
The current price is €52
3 Nov - 4 Nov

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Standard Twin Room, 2 Twin Beds, Non Smoking　(Please refer Hotel Policy for Child fee details)

Down duvets, desk, free WiFi, bed sheets

Standard Twin Room, 2 Twin Beds, Non Smoking　(Please refer Hotel Policy for Child fee details)

7.8 out of 10
Good
(51 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Down duvet
Shower/bath combination
Private bathroom
Electric kettle
  • 18 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for [High Floor] Double Room, Smoking (Please refer Hotel Policy for Child fee details)

Down duvets, desk, free WiFi, bed sheets

[High Floor] Double Room, Smoking (Please refer Hotel Policy for Child fee details)

7.4 out of 10
Good
(3 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Down duvet
Shower/bath combination
Private bathroom
Electric kettle
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Twin Room, 2 Twin Beds, Non Smoking (Please refer Hotel Policy for Child fee details)

Down duvets, desk, free WiFi, bed sheets

Deluxe Twin Room, 2 Twin Beds, Non Smoking (Please refer Hotel Policy for Child fee details)

8.0 out of 10
Very good
(12 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Down duvet
Shower/bath combination
Private bathroom
Electric kettle
  • 32 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Twin Room, 2 Twin Beds (Please refer Hotel Policy for Child fee details)

Down duvets, desk, free WiFi, bed sheets

Deluxe Twin Room, 2 Twin Beds (Please refer Hotel Policy for Child fee details)

7.6 out of 10
Good
(5 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Down duvet
Shower/bath combination
Private bathroom
Electric kettle
  • 32 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for West Wing Twin, Non Smoking (Please refer Hotel Policy for Child fee details)

Down duvets, desk, free WiFi, bed sheets

West Wing Twin, Non Smoking (Please refer Hotel Policy for Child fee details)

7.8 out of 10
Good
(26 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Down duvet
Shower/bath combination
Private bathroom
Electric kettle
  • 13 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Run of the House, Non Smoking (Bed Types, Number No Guarantee)

Down duvets, desk, free WiFi, bed sheets

Run of the House, Non Smoking (Bed Types, Number No Guarantee)

8.2 out of 10
Very good
(135 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Down duvet
Shower/bath combination
Private bathroom
Electric kettle
  • 13 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Run of the House, Smoking (Bed Types, Number No Guarantee)

Down duvets, desk, free WiFi, bed sheets

Run of the House, Smoking (Bed Types, Number No Guarantee)

8.4 out of 10
Very good
(29 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Down duvet
Shower/bath combination
Private bathroom
Electric kettle
  • 13 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for East Wing Twin, Non Smoking (Please refer Hotel Policy for Child fee details)

Down duvets, desk, free WiFi, bed sheets

East Wing Twin, Non Smoking (Please refer Hotel Policy for Child fee details)

8.4 out of 10
Very good
(26 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Down duvet
Shower/bath combination
Private bathroom
Electric kettle
  • 13 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for East Wing Double, Non Smoking (Please refer Hotel Policy for Child fee details)

Down duvets, desk, free WiFi, bed sheets

East Wing Double, Non Smoking (Please refer Hotel Policy for Child fee details)

8.2 out of 10
Very good
(13 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Down duvet
Shower/bath combination
Private bathroom
Electric kettle
  • 13 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for East Wing Triple, Non Smoking (Please refer Hotel Policy for Child fee details)

Down duvets, desk, free WiFi, bed sheets

East Wing Triple, Non Smoking (Please refer Hotel Policy for Child fee details)

8.4 out of 10
Very good
(19 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Down duvet
Shower/bath combination
Private bathroom
Electric kettle
  • 16 sq m
  • Sleeps 6
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Twin Room, Smoking　(Please refer Hotel Policy for Child fee details)

Down duvets, desk, free WiFi, bed sheets

Standard Twin Room, Smoking　(Please refer Hotel Policy for Child fee details)

7.2 out of 10
Good
(21 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Down duvet
Shower/bath combination
Private bathroom
Electric kettle
  • 18 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for West Wing Triple Room, Non-Smoking (Please refer Hotel Policy for Child fee details)

Down duvets, desk, free WiFi, bed sheets

West Wing Triple Room, Non-Smoking (Please refer Hotel Policy for Child fee details)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Down duvet
Shower/bath combination
Private bathroom
Electric kettle
  • 14 sq m
  • Sleeps 6
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for [High Floor] Double Room, Non Smoking (Please refer Hotel Policy for Child fee details)

Down duvets, desk, free WiFi, bed sheets

[High Floor] Double Room, Non Smoking (Please refer Hotel Policy for Child fee details)

8.4 out of 10
Very good
(11 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Down duvet
Shower/bath combination
Private bathroom
Electric kettle
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for [High Floor] Semi Double Room, Smoking (Please refer Hotel Policy for Child fee details)

Down duvets, desk, free WiFi, bed sheets

[High Floor] Semi Double Room, Smoking (Please refer Hotel Policy for Child fee details)

7.6 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Down duvet
Shower/bath combination
Private bathroom
Electric kettle
Digital channels
  • 18 sq m
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for [High Floor] Semi Double Room, Non Smoking (Please refer Hotel Policy for Child fee details)

Down duvets, desk, free WiFi, bed sheets

[High Floor] Semi Double Room, Non Smoking (Please refer Hotel Policy for Child fee details)

8.4 out of 10
Very good
(17 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Down duvet
Shower/bath combination
Private bathroom
Electric kettle
Digital channels
  • 18 sq m
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for [High Floor] Standard Twin Room, Smoking (Please refer Hotel Policy for Child fee details)

Down duvets, desk, free WiFi, bed sheets

[High Floor] Standard Twin Room, Smoking (Please refer Hotel Policy for Child fee details)

Highlights

Air conditioning
Fridge
Flat-screen TV
Down duvet
Shower/bath combination
Private bathroom
Electric kettle
Digital channels
  • 18 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for [High Floor] Standard Twin Room, Non Smoking (Please refer Hotel Policy for Child fee details)

Down duvets, desk, free WiFi, bed sheets

[High Floor] Standard Twin Room, Non Smoking (Please refer Hotel Policy for Child fee details)

8.0 out of 10
Very good
(11 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Down duvet
Shower/bath combination
Private bathroom
Electric kettle
Digital channels
  • 18 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for [High Floor] Deluxe Twin Room, 2 Single Beds, Smoking (Please refer Hotel Policy for Child fee deta

Down duvets, desk, free WiFi, bed sheets

[High Floor] Deluxe Twin Room, 2 Single Beds, Smoking (Please refer Hotel Policy for Child fee deta

Highlights

Air conditioning
Fridge
Flat-screen TV
Down duvet
Shower/bath combination
Private bathroom
Electric kettle
Digital channels
  • 33 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for [High Floor] Deluxe Twin Room, 2 Single Beds, Non Smoking (Please refer Hotel Policy for Child fee

Down duvets, desk, free WiFi, bed sheets

[High Floor] Deluxe Twin Room, 2 Single Beds, Non Smoking (Please refer Hotel Policy for Child fee

Highlights

Air conditioning
Fridge
Flat-screen TV
Down duvet
Shower/bath combination
Private bathroom
Electric kettle
Digital channels
  • Sleeps 4
  • 2 Twin Beds
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About the area

Map
2-3 Hibino, Mihama-ku, Chiba, Chiba-ken, 261-0021

What's nearby

  • ZOZO Marine Stadium - 6 min walk - 0.5 km
  • Mitsui Outlet Park Makuhari - 6 min walk - 0.6 km
  • Makuhari Beach - 8 min walk - 0.7 km
  • Makuhari Messe - 9 min walk - 0.8 km
  • AeonMall Makuhari New City - 18 min walk - 1.6 km

Getting around

  • Makuharitoyosuna Station - 3 min drive
  • Narashino Kaihin-Makuhari Station - 11 min walk
  • Tokyo (NRT-Narita Intl.) - 34 min drive

Restaurants

  • ‪ラ・ベランダ - ‬1 min walk
  • ‪スカイクルーズ マクハリ - ‬2 min walk
  • ‪Central Cafeteria Royal - ‬10 min walk
  • ‪パティスリーSATSUKI - ‬8 min walk
  • ‪田所商店 - ‬8 min walk

About this property

APA Hotel & Resort Tokyo Bay Makuhari

Family-friendly hotel near ZOZO Marine Stadium
Located close to Makuhari Messe and Mitsui Outlet Park Makuhari, APA Hotel & Resort Tokyo Bay Makuhari provides a corner/local shop, a coffee shop/cafe and an arcade/games room. Treat yourself to a massage at the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and Italian cuisine. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
Other perks include:
  • A seasonal outdoor pool and a children's pool
  • Buffet breakfast (surcharge), self-parking (surcharge) and a banquet hall
  • A vending machine, a porter/bellboy and luggage storage
  • ATM/banking services, a 24-hour front desk and a lift
  • Guest reviews speak highly of the helpful staff and location
Room features
All 2007 rooms have comforts such as air conditioning, in addition to amenities such as free WiFi. Guest reviews highly rate the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with shower/bath combinations and free toiletries
  • 40-inch flat-screen TVs with digital channels
  • Fridges, electric kettles and daily housekeeping

Similar properties

Front of property – evening/night

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  • Air conditioning
  • Breakfast available
8.6 out of 10, Excellent, 1,088 reviews
The price is €82
6 Nov - 7 Nov
Hotel Springs Makuhari

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (JPY 1,000 per night)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: JPY 2,400 to 2,700 for adults and JPY 1,440 to 1,620 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • LA VERANDA
  • MOMOCAFE
  • NANAMI
  • SKY CRUISE MAKUHARI
  • TAIYOROU

Things to do

  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Sauna
  • Seasonal outdoor pool

Family friendly

  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • Lift

More

  • 3 buildings
  • 50 floors
  • Banquet hall
  • Built in 1993
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 15

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 3 and younger eat free breakfast
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 2400 to 2700 for adults and JPY 1440 to 1620 for children
  • Self-parking fee: JPY 1000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments and cash
Mobile payment options include: PayPay, Merpay and R Pay
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property’s facilities fee applies to all onsite pools.
Additional fees apply to children 4 to 5 years old for breakfast when sharing existing bedding.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

The seasonal pool will be open from July to September
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities

Property is also known as

Apa Hotel & Resort Tokyo
Apa Hotel & Resort Tokyo Bay Makuhari
Apa Hotel Resort
Apa Hotel Resort Tokyo Bay Makuhari
Apa Tokyo Bay Makuhari
Apa Hotel Resort Tokyo
Apa & Tokyo Bay Makuhari Chiba
APA Hotel Resort Tokyo Bay Makuhari
APA Hotel & Resort Tokyo Bay Makuhari Hotel
APA Hotel & Resort Tokyo Bay Makuhari Chiba
APA Hotel & Resort Tokyo Bay Makuhari Hotel Chiba

Frequently asked questions

Does APA Hotel & Resort Tokyo Bay Makuhari have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool.

How much does it cost to stay at APA Hotel & Resort Tokyo Bay Makuhari?

As of 2 Nov 2025, prices found for a 1-night stay for 2 adults at APA Hotel & Resort Tokyo Bay Makuhari on 3 Nov 2025 start from €51.77, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is APA Hotel & Resort Tokyo Bay Makuhari pet-friendly?

No, only service animals are welcome at the property.

How much is parking at APA Hotel & Resort Tokyo Bay Makuhari?

Self-parking is available for JPY 1000 per night. Limited spots are available.

What time is check-in at APA Hotel & Resort Tokyo Bay Makuhari?

Check-in start time: 3:00 PM; check-in end time: 5:30 AM. After-hours check-in is not available.

What time is check-out at APA Hotel & Resort Tokyo Bay Makuhari?

Checkout is at 10:00 AM.

Where is APA Hotel & Resort Tokyo Bay Makuhari located?

This family-friendly Chiba hotel is located by the ocean, within a 10-minute walk of ZOZO Marine Stadium and Mitsui Outlet Park Makuhari. Makuhari Messe and Tokyo Bay are also within 6 mi (10 km). Narashino Kaihin-Makuhari Station is 11 minutes by foot.

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Reviews

APA Hotel & Resort Tokyo Bay Makuhari Reviews

8.4

Very good

8.2

Cleanliness

8.2

Amenities

8.4

Staff & service

8.2

Eco-friendliness

8.0

Property conditions & facilities
Rating 10 - Excellent. 1302 out of 2818 reviews
Rating 8 - Good. 898 out of 2818 reviews
Rating 6 - Okay. 395 out of 2818 reviews
Rating 4 - Poor. 142 out of 2818 reviews
Rating 2 - Terrible. 81 out of 2818 reviews

Reviews

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The was the perfect stay on every level. The room was amazing and the location was ideal. The trains into downtown Tokyo were easy to manage , All the staff were helpful and friendly . I can’t wait to come back !
Stayed 5 nights in Oct 2025

8/10 Good

Yiu Lung

Liked: Cleanliness, staff & service, amenities
It's excellent hotel which near makuhari messe.
Stayed 1 night in Sep 2025

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay here. The hotel has everything you need right inside it and easy access to Makuhari Messe down the street.
Stayed 6 nights in May 2025

8/10 Good

RYOSUKE

I enjoyed the room in the hotel.
Stayed 1 night in Jul 2025

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 4 nights in Sep 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were small, but exceptionally comfortable. Only major downside was the lack of storage space as there was no place to unpack a suitcase except a small closet
View from the room
Stayed 10 nights in Sep 2025

10/10 Excellent

Dulce

Liked: Cleanliness, staff & service
there have outlet, quite, especially there have onsen sauna
Stayed 1 night in Jul 2025

8/10 Good

Manami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevators are crowded so many times. Have to wait few times for elevators going up with suitcases. Due to popular public bath, makes more crowded elevators.
Stayed 9 nights in Sep 2025

6/10 Okay

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was supposed to be non-smoking, but smelled like a smoking room. Pool was empty, no mention that the pool was not in operation. Great location for seeing Lotte Marines play at ZoZo
Stayed 1 night in Jun 2025

10/10 Excellent

Edgardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Oct 2025

8/10 Good

Toru

Liked: Staff & service, property conditions & facilities
部屋の中のカビが目立ってしまって、それだけが残念なところです。
Stayed 1 night in Oct 2025

8/10 Good

JUN

エレベーターの待ち時間が長い
Stayed 1 night in Oct 2025

6/10 Okay

Satoshi

Disliked: Staff & service, amenities, property conditions & facilities
幕張メッセの展示会出張で利用しました。メッセまでほぼ雨に当たらず移動出来て便利です。 今回の部屋はだいぶ古めかしいバス周りで少しガッカリしました。（前回の別の部屋は同じ階、同じプランでしたが調度が新しかった）
Stayed 4 nights in Oct 2025

10/10 Excellent

Tserenpuntsag

Liked: Cleanliness, amenities, property conditions & facilities
大きくて周りの施設が充実している
Stayed 1 night in Oct 2025

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
高層ホテルでお部屋が広い。とても気分よく泊まれました。
Stayed 1 night in Oct 2025

10/10 Excellent

みずき

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食がバイキング形式のため好きな量で食べられるのが良かったです。
Stayed 2 nights in Oct 2025

6/10 Okay

まき

Liked: Property conditions & facilities
子ども用のアメニティが貰えて嬉しそうでした
Stayed 1 night in Oct 2025

8/10 Good

keiko

Liked: Cleanliness, staff & service, property conditions & facilities
高層階のエレベーターが時間がかかった。 浴槽に髪の毛があったり、少しヌルッとしたところがあった。 スタッフの方の対応がとても親切で良かった。また、宿泊したいと思っています。
Stayed 1 night in Oct 2025

8/10 Good

??

Liked: Cleanliness, staff & service
全体的には清潔感があるけど、部屋の壁紙が古い感じがする。ルーターの配線がタコアシ的で汚い。
Stayed 2 nights in Oct 2025

8/10 Good

Takeshi

Liked: Cleanliness, staff & service, amenities
エレベーターがなかなか来ない
Stayed 1 night in Oct 2025

10/10 Excellent

Noriaki

Liked: Cleanliness, amenities, property conditions & facilities
コスパが良かった！
Stayed 1 night in Oct 2025

6/10 Okay

Yoko

Disliked: Cleanliness
ディズニーの帰りにゆったりと過ごせました。今後改善して頂きたい点があります。①チェックインに時間がかかりすぎ②部屋のお風呂周りが汚い③天井の換気口が汚い④お風呂の営業時間が分かりにくい(朝) 次回また利用したいと思いますので、よろしくお願いします。
Stayed 1 night in Oct 2025

4/10 Poor

もえ

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
エレベーターの数が少なすぎる 3基しかないなんてありえない 全然来なくてすごく不便だったので大浴場も諦めました
Stayed 1 night in Oct 2025

6/10 Okay

えみ

Liked: Staff & service
Disliked: Cleanliness
対応も良く、お部屋も整頓されていたのですが、バスタオルやフェイスタオルを使用すると咳や鼻水、目の痒みなどのアレルギー症状が強く出ました。 清潔にされているはずのタオルでその症状が出たので原因がわからず困りました。 リネン類の洗剤に反応したのか、ベットでも同じ症状が出たので埃かはたまたハウスダストか… 立地的にもとても気に入っていたので、そこだけ残念でした。
Stayed 2 nights in Oct 2025

8/10 Good

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Proximate to the Convention Center. I compared the customer service by personnel of the Tokyo Bay property vs the Yokohama Bay property and found the front desk and concierge of Tokyo Bay were abit more customer service oriented and friendlier where in need of a taxi at the Yokohama Bay one of the girls instead of walking me to where I need to go to get help seemed a bit dismissal and said to go to counter. I find many other staff would walk the foreigner not knowing Japanese language to the desk or area especially I explained I needed to make a scheduled bus. She did not go beyond to extend the customer service tThis negative experience influenced my perspecive of the Yokohama Bay property. Other than that Yokohama Bay was fine but rooms very small and the Tokyo Bay was good because staff was very friendly and more helpful but rooms a little small too.
Stayed 4 nights in Sep 2025